Customer Reviews for Acorn Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great people....made all the difference.

Rating:

1.0

Rude staff. I asked quite a few questions and they were not willing to help/answer. My truck wasn’t available and had to take a different.

Rating:

5.0

Best rental place in boca for Uhaul!!

Rating:

5.0

No mileage charge.

Rating:

5.0

Easy and smooth process

Rating:

5.0

Twice now I have reserved furniture dollies with my rental at different Uhaul locations, and shown up to be told- “sorry, we havent had any for a long time”. Dollies are CRITICAL to moving! Please buy some good ones and have them available for people who reserve them!!!!!

Rating:

5.0

All very good at Acorn Storage Boca Raton

Rating:

5.0

The best custumer sevice

Rating:

4.0

keep up the good work:)

Rating:

5.0

they are nice. perfect coustomer services. Thanks

Rating:

4.0

Good customer service and great team working at the location.

Rating:

5.0

All good

Rating:

5.0

The customer service was A+++++

Rating:

3.0

The van was clean, but it had a terribly strong odor. This can be harmful for people who are allergic to odors. I request furniture dolly, and it was unavailable at that location. You should show on your website if the location have moving tools or not.

Rating:

5.0

A pleasure to see great teamwork in a busy location.

Rating:

5.0

Friendly and considerate staff. Very helpful and informative. I will return. Great Job.

Rating:

1.0

The truck I received didn’t have a working radio which wasn’t the end of the world but the alignment was so bad it was almost to the point of being unsafe to drive. I can’t in good conscience recommend this location if they’re allowing trucks to be rented in that condition

Rating:

5.0

very nice friendly service and perfect location

Rating:

1.0

Not happy!! Was charged for 85 miles when no possible way it could have been more than 15 total. Called, got voicemail, left a message and didn't get any response!

Rating:

5.0

Thank you.

Rating:

5.0

N/A

Rating:

5.0

Nothing to do with the service or product but yesterday when return the trailer I could not summit the pictures

Rating:

5.0

NA

Rating:

2.0

Staff were rude. Initially refused to check out the trailer to me with my Jeep Gladiator pick up truck due to having a "soft top" bed cap. Said UHaul wouldn't allow it even though I rented a trailer with the same vehicle from this location two months ago. I mistakenly thought the manager was the same as the associate who checked me out two months ago. The manager continually derided me due to this mistake. Worst experience I've had with UHaul to date.

Rating:

5.0

Best

Rating:

5.0

Every thing was just great 👍 the stuff was excellent 👏

Rating:

3.0

I got there at 6pm due to heavy traffic. The attendant was rude, saying that the store was already closed and didn't want to give me the receipt. So I left the store very dissatisfied with the service and worried whether it would really be considered complete.

Rating:

5.0

Great experience...but a bit too expensive

Rating:

5.0

Great!

Rating:

3.0

Equipment faulty and damaged and dangerous

Rating:

5.0

Great experience!

Rating:

5.0

excellent staff!

Rating:

5.0

Walter and Robert and the other gentleman working there were very helpful and professional. Thank you. Wish more locations where understanding and accommodative like this location

Rating:

5.0

I have rented from Acorn a few times over the years and they are always professional, efficient and pleasant. It is a pleasure working with the staff at Acorn, they represent U-haul extremely well. Thanks again for the great service.

Rating:

5.0

All good!

Rating:

2.0

Everything with the equipment was good and clean. The problem i have is getting charged almost double for something i didn’t purchase. I got charged for insurance almost double the amount even though i never purchased or selected any insurance.

Rating:

1.0

I was overcharged tremendously, and it was not disclosed to me of all the fees that it would be for a two day U-Haul. I could’ve had a whole suburban from Avis for the week for what I ended up paying. This is a scam and a highway robbery.

Rating:

5.0

No improvement needed.

Rating:

5.0

Great service from Lisa and the rest of staff, polite, friendly, prompt, would definitely recommend and use this location again. 🙏🙏

Rating:

5.0

Thank you

Rating:

3.0

Did not get my order for additional equipment correct. Very slow in processing me in, without the equipment I ordered. Didn't seem to know his process very well.

Rating:

4.0

Manny made it simple

Rating:

1.0

Store seemed fine. Equipment was in very poor shape.

Rating:

5.0

Lisa and Manny are great. Manny is fast with getting the rentals out, I’m a regular customer so speed is important to me. He definitely knows what he’s doing. Same with Lisa, she’s very knowledgeable and whenever i have an issue she takes care of it. Great customer service. I rent trucks from this location weekly, and have only had one real issue. Keep up the good work

Rating:

5.0

They were very organized, and ready to meet the customers. it was very impressive how they staged the vehicles that they expected to be picked up and the staff cheerfully helped hook things up for the customers and get out the door. I was on the road within 5 minutes of my scheduled pickup time. a great experience and I expect to use them again.

Rating:

1.0

Had truck for 15hours and was charged for 2 days 🤔. Had used express drop off before ???

Rating:

5.0

This is my regular home location for local rentals. The staff are courteous and service-oriented, each experience with them has always been great.

Rating:

5.0

Check the out of town trailers

Rating:

5.0

Very satisfied with the process. Easy pickup and drop off. Friendly staff as well

Rating:

1.0

This feels like we were scammed. Rented the truck for 10hours total and we were charged for 4 days of having the rental. When we returned the truck keys to the service desk, we were told the receipt would be emailed to us. Well it was, 4 days later with 4x the amount we should have been charged. After disputing it through U-Haul customer service, we weren’t given much relief and still ended up overpaying. Extremely disappointed and will not be using U-Haul in the future or making any referrals.

Rating:

5.0

Windows and mirrors needed cleaning, but otherwise a good rental experience

Rating:

5.0

Convenient, clean, courteous personnel.

Rating:

5.0

I had very few time to move down from Texas to South Florida and every little help from any of my family members so I really had to rely on UHAUL. I rented a small truck, with an attachment in the back to be able to tow my own car. I got all my boxes, mattress cover from their office, and I was able to hire to guys to load up my bedroom furniture and all my other stuff. I ended up getting my storage from suggestion from them as well and I can honestly say it was great. I never had any issues when coming to get things out of my unit, payment, or even getting someone to answer my questions. I also hired someone in South Florida to help me unload my truck and placed everything in storage. The move was great I was able to watch the guys as they carried everything and I would say my items were well taken care of. I had such a good experience moving as a single woman. Thank you UHAUL!!!

Rating:

3.0

The only problem that I had was that the facility close too early at 6 Most of the storages close at 9 pm

Rating:

5.0

Office Manager and her staff is great, and have always been very helpful.

Rating:

5.0

I never moved in. I did not get what I reserved and when I went back to the front office to let them now, they were dismissive, not pleasant, did not care that they try to give me something I did not reserved and the solution was for me to move in into something bigger and pay for something I did not need. Horrible customer service.

Rating:

5.0

The manager who goes by “Rock” was extremely rude and disrespectful. I had a change of credit card and called multiple times to update. I’m a military contractor so I am out of the country months at a time. When I returned I was two months past due so I called to pay and asked that the late fees be removed because the location did not updated my card. Rock called me cheap and accused me of being broke. He assumed I was broke and refused to believe my side of the story. After 5 years of renting I paid my bill and moved out the same week. Very unprofessional and I will be recommending to everyone to avoid that place. He should not be managing, Poor representation of customer service and poorer execution. There is less expensive alternatives and people who value their customers.

Rating:

5.0

My daughters bedding was molded. I’ve called 3 times since Saturday to speak to someone & no one returns my calls.

Rating:

5.0

Excellent staff and facilities. We had a unit here for a few years and I would highly recommend them to friends

Rating:

5.0

I had business files stored there for over 15 years. Never had any type of moisture problems or anything else. We brought the files into our office a few weeks ago for scanning or shredding and no bugs, no musty smell etc. Would definitely rent from them again if I needed storage.

Rating:

4.0

All good

Rating:

5.0

Wonderful experience. When I arrived I was greeted and shown to my unit. The whole thing was clean and friendly and fast. Could not have been better. Thank you.

Rating:

5.0

Great service

Rating:

5.0

They are every jod Thank you

Rating:

3.0

we reserved a unit for our daughter and she did move into that unit.

Rating:

4.0

Convenient and close to where I live. Will rent here again when I need to.

Rating:

3.0

They were fast and friendly. Made it very easy.

Rating:

3.0

I ended up not using the facility, but though the entire reservation process was very smooth.

Rating:

1.0

bottom of the barrel storage facility

Rating:

3.0

Showed up and there were no units. Manager found me another facility that was twice the price. Disappointed with the website. Says 24 access, but it`s only 9-5. Will not rent from uhaul next time.

Rating:

3.0

Very good service. People were all knowledgeable and helpful. Only fault, is that they were not ready for my move in. Doors were off the storage room.

Rating:

3.0

Indoor unit, not climate controlled: Vents provide outside air. Another unit was being remodeled, I worried my stuff wld get dusty. I covered it, though, and was ok. Staff was flexible and courteous

Rating:

2.0

employees have been helpful