Customer Reviews for Acorn Storage
(Distribuidor de U-Haul del vecindario)

3,363 comentarios

5555 N Dixie Hwy   Boca Raton, FL 33487

(561) 361-6734

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(561) 361-6734

5555 N Dixie Hwy
Boca Raton, FL 33487

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 5/30/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan K. 
Clasificación:
5.0

Victor and rocky are always helpful

James S. 
Clasificación:
2.0

I was a bit short on gas, which I understand is my responsibility, but the attendant told me not to worry about it then I was charged anyways. So, he lied.

Donovan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerby C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc Z. 
Clasificación:
5.0

Put some chairs in the waiting room

Elizabeth B. 
Clasificación:
4.0

The staff was extremely friendly and helpful. Will rent again from this location.

franklin M. 
Clasificación:
5.0

Rocky and his staff are great people professional and get the job done !! I like going to them when I need to rent a u-haul and will continue going there!!

John B. 
Clasificación:
5.0

Very convenient location, quick pickup and drop off, and friendly customer service at the desk. Better than any UHaul I've been to

Marc R. 
Clasificación:
3.0

the equipment broken in the middle of the road I have a headache because of it

Anderson L. 
Clasificación:
5.0

Guys were great

Teddy R. 
Clasificación:
2.0

Their internet went down so they had to turn away walk-ins. The office was the size of an extended bathroom, with clutter everywhere

LINDA T. 
Clasificación:
5.0

Fast and friendly. Process was great. So was the trailer we rented.

Barbara C. 
Clasificación:
4.0

Rocky was extremely knowledgeable and helpful in helping set up this reservation. Uhaul is very lucky to have such a great employee!

Gary E. 
Clasificación:
1.0

I had reservation at 12:30 p.m. for 15'' truck. I arrived at 12:17 p.m. U-haul workers told me that all trucks are busy and my truck was not available!!! They told me to wait till 3 p.m. This was unacceptable!!! I had reservation! I used to rent van + trailer!!! That was TERRIBLY INCONVENIENT!!!! How can I trust you next time?

Dmitrii P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
3.0

The distance from my home to the location was 21 miles one way. When I got there, the system was down. I picked up a 26 ft truck that has been turned in the night before. Before driving off, I advised the gas cap light was on with message to check the gas cap. I was told it happens and it wouldn't be a problem. I was half way home when the engine light came on. I tried to call and couldn't get an answer. I called a different location, informed of the check engine light and was advised to take the truck back and get another one. This would have been a problem had we drove the truck on to NC and the check engine line came on. I have two other reservations to pick up on 05/24 and I have asked to be able to pick up the rentals from the same place. Yo

Selina N. 
Clasificación:
5.0

They were very kind and helpful definitely overall great experience

GIANNA G. 
Clasificación:
1.0

First they gave me the wrong key, then it rain that day and to my disappointment the truck was leaking and several of my boxes got so wet I had to throw away what was in them.

Tanika H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdul-Rahim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel A. 
Clasificación:
5.0

Great customer service.

Robert D. 
Clasificación:
5.0

Great service / I was able to get the vehicle I needed.. I was taking care of my business in no time....thanks guys @ Acorn Storage

DON F. 
Clasificación:
5.0

Acorn has an efficient and professional team on site, got me in a good running truck quickly so I could get on my way fast.

Keenan C. 
Clasificación:
5.0

Guys were great!!!

Teddy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teddy R. 
Clasificación:
5.0

Awesome service

Gerald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elliot K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Originally booked with Boca Box. Trceived call day before to informmethat we had to pick up at locatiom further away. Bery incomvenient.

Pamela D. 
Clasificación:
3.0

The location is old and don't look good. I didn't receive email confirming return

Oscar L. 
Clasificación:
5.0

Absolutely! Rocky and victor are the best customer service at this location and they above and beyond. Thank you for everything!!!

James S. 
Clasificación:
5.0

Great staff

Pete G. 
Clasificación:
1.0

I am going against my claim of not giving a negative review but this cannot be left unsaid. During my FIRST visit to this Uhaul / Acorn Storage location at 5555 N Dixie Hwy, Boca Raton, FL 33487, I made a reservation 3 days prior, only to have my reserved truck rented out to a customer who walked in seconds before me. I had to switch my initial rental choice to a trailer to accommodate my clients needs for which the reservation was made. I witnessed how overwhelmed, stressed and confused the staff was that I felt compelled to get the entire location ice cream sandwiches and express to them that although MY customers would suffer from THIS locations mistakes I realized things happen and was sure it was a one time occurrence. HOW WRONG I COULD BE!!!! The second and FINAL time at this Uhaul I arrived 30 minutes BEFORE opening to be sure the previous experience was not duplicated as I had a early customer to move their business equipment although I made a reservation. Assuming (my mistake) my information was still on file, when I was ready to sign my contract, I was asked for my driver's license. I had to go to my car to grab it, and as I was walk outside, another client walked in. Upon returning, I was told to wait until the people who JUST walked in, finished with their process. Feeling extremely irritated and displaying obvious anger, I was heard by the staff while waiting outside how traveling the country and frequently using Uhaul in general as my choice for rental equipment and storage this was the absolute worst location in the entire country. I was told that my business was not needed and that I would not be able to have the reservation I was minutes away from fulfilling because I apparently hurt their feelings. It went as far one of the staff taking my belongings and placing them outside so as they could accommodate yet someone else. There is a an expected amount of professionalism and customer service, yet I would be the first to say "The customer is NOT always right"!!. This location has compelled me to say; "The only thing Uhaul is good for is in the event you have a bathroom emergency to hide behind a Uhaul truck". Ryder, Budget and Enterprise are clear cut customer oriented business to give your hard earned money to. I'll be posting this EVERYWHERE. That's how upset and belittled Uhaul / Acorn Storage made me feel. Good riddance.

Reynaldo L. 
Clasificación:
2.0

Person behind desk was rude and when guy was hooking up trailer he yelled at him why are you taking so long you should have been done and he put chain on front and it fell off , never checked lights on trailer and whrn I was at a rest area I was told that the signal was not working, , I found the broke wire and fixed it , this is the second time

Hal N. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
2.0

Check the comments I left on last rental, dashboard/electrical went out while driving. Overcharged for fuel.

EVAN S. 
Clasificación:
2.0

Customer service poor greeting almost as if I was an inconvenience.

Charles M. 
Clasificación:
5.0

The customer service was great but the truck was covered in lovebugs and the air-conditioning didn't work

Paige M. 
Clasificación:
4.0

El cliente no dejó un comentario.

marc W. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard B. 
Clasificación:
5.0

Dolly not available due to previous renter no returning yet but the guys were very helpful and fast to serve.

David H. 
Clasificación:
1.0

The only thing good about U-Haul is the workers are nice. I had a reservation at one location then had to drive 20 minutes away to go to a different location because they just didn't have any of the trucks back yet?? Then the second place I went to didn't give me the dolly I ordered so I could move my furniture so I have to rent another U-Haul tomorrow and have a friend help me with the furniture. All in all I spent way more time driving between the pickup place my home and my storage unit having to drive to this location and on top of it I didn't get the one thing I needed to help me move all my stuff out. Again very good workers but still a bad experience.

Clayton L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan L. 
Clasificación:
1.0

Well my experience at this location was terrible I had been looking for a U-Hual for that day and I saw that location I didn't been aware of the app to book a reservation I went inside to see if they had any U-Haul s available and the Hispanic guy with tattoos was very rude he said “you have a reservation” I said “no I do not” he then said “we don't have any trucks available” I then asked him I said “you sure you don't have any trucks available?” He then said “like I said we don't have any trucks available” i then look on the uhual website and booked one came back in literally after 10 minutes of talking to him and got the truck the only helpful one was the black guy the big one who was the only nice and helpful one the other guy was so rude and I know customers had that same problem with him that this location they need more order because all he had to say was sir u have to book on the website or say we have trucks available but you have to book on the website instead of being so rude I felt like just leaving only because I really needed the U-Hual. Please contact me at 561-679-2646 because I was gonna write to cooperate about this.

Travis E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Guy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan M. 
Clasificación:
2.0

Uhaul changed the pickup location and only notified me by email, not by phone text. I only learned about the new location 18 miles away from original requested location the morning of the rental. Don't make customers drive 18 miles to a different location and do notify them by text as well as email.

Stephen J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hines W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISABETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice J. 
Clasificación:
5.0

Customer service was great. Really terrific employees.

Barbara W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACEY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Autry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
5.0

From the time I stepped out of my truck, I was checked back in within a minute. Had to be record time. You don't get that kind of service at the company depot locations or for that matter anywhere else.

Charles B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis P. 
Clasificación:
5.0

Five minute for pickup and drop off. Clean van.

Larry E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY D. 
Clasificación:
2.0

Was charged for equipment I didn't receive and never got a refund

Whitney A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER B. 
Clasificación:
5.0

Someone tried to impersonate my father to get my moving truck and they dissuaded that very quickly and I got 50 extra miles for the trouble. Unsure how he knew there was a reservation for that name but the staff was very helpful

Richard V. 
Clasificación:
4.0

More friendly to customers using phone to get truck

Darren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john C. 
Clasificación:
5.0

Nothing.

Bryson J. 
Clasificación:
5.0

Nothing. Amazing customer service at this location specifically. I'd drive the extra 8 miles just to go to this location

Anthony Z. 
Clasificación:
4.0

If customers had to wait, it was do to ten people showing up before it was time to open. The employees did the best they could to keep up with the demand. Still my favorite place.

Charles B. 
Clasificación:
3.0

need more staff for the number of customers. Staff present was excellent though

Robert M. 
Clasificación:
5.0

new truck presented clean the two gentlemen working there were quite professional right across the board. Thank You.

Brian G. 
Clasificación:
1.0

The Van was completely INFESTED WITH COCKROACHES!!! I had Fine Art and Furniture inside the Van and found the whole van infested with cockroaches, the cabin and truck, under the carpet, inside the glove compartment, everywhere!!! That's not only disgusting, but now this PLAGUE CAN SPREAD IN MY PREMISES. And I'm quite sure no measures will be taken by U-Haul.

Ahir C. 
Clasificación:
2.0

We arrived at 7:50 to return our truck. We waited for over 45 minutes before anyone could assist us with our return. They rudely asked us to move our car that we were leaving in. I would never go back there again.

Robin M. 
Clasificación:
4.0

Steering tends to go right

Orlando P. 
Clasificación:
5.0

Perfect from reservation to pick up to drop off!!

Marvalyn C. 
Clasificación:
5.0

The men that run this site are professional friendly helpful and productive. They are the reason I use this service !!

John B. 
Clasificación:
4.0

I have been to this uhaul location 3 times over the last week or so. The first 2 visits were almost too perfect. Good equipment. Everything went as planned. Friendly staff. The last visit things went not so smooth. It was busier than normal. The equipment I reserved was not available. I ordered a pickup truck and trailer with ramp. I was told that I needed to have my own hitch because customers stole all the hitches from the pick up trucks. When I said I don't have a hitch and that's why I ordred a pick up truck and a trailer from uhaul, i was told I was out of luck. After a few minutes of me trying to figure out what was going on and why my reservation, the staff finally said they could swap me out for a 10' truck since those have hitches. I am not sure why that option wasn't presented to me 5 minutes eariler before I started to panic. The person helping me then disappeared and started to clean out a pick up truck in plain sight from the office. Then about 10 minutes later he came in and said they found a hitch. He said he saw how important the move was to me and they magically found a hitch. I didn't know how to take that comment as it felt if i did not complain, they were saving this hitch for a different customer. Then another 20 minutes went by and the truck was finally brought up front. I receive a truck with less than 1/8th of a tank of gas. I actually want to give a below average review for the excessive wait, lack up equipment as per my reservation, the cold response from the staff and then what seemed like i was being ignored, being given equipment with a gas tank almost on reserve and then I even received a confused phone call later in the day asking why i w ould be returning the equipment even though I had given the keys and truck back to the staff eariler in the day, but since they eventually found the hitch and then the staff did stay calm during the ordeal, i will give them an above average rating. It wasn't there fault, however the location was not prepared this time.

Craig G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Borja K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Holly T. 
Clasificación:
5.0

Everything when's good thank you

manolo D. 
Clasificación:
2.0

Was charged for gasoline even though tank was at same level as when rented. I did ask for and receive a refund. Other than that staff was friendly. Also your website is not easy to change a reservation even though the recording on your telephone says it is. It IS NOT.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladimir O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald N. 
Clasificación:
4.0

Rocky, Victor and the staff did a great job. Ty fellas.

Joseph V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID E.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and facilities. We had a unit here for a few years and I would highly recommend them to friends

WILLIAM C.  |  Overall Experience 
Clasificación:
5.0

I had business files stored there for over 15 years. Never had any type of moisture problems or anything else. We brought the files into our office a few weeks ago for scanning or shredding and no bugs, no musty smell etc. Would definitely rent from them again if I needed storage.

ELSA J.  |  Overall Experience 
Clasificación:
4.0

All good

KEVIN H. | Reservación
Clasificación:
5.0

Wonderful experience. When I arrived I was greeted and shown to my unit. The whole thing was clean and friendly and fast. Could not have been better. Gracias.

nathan a. | Reservación
Clasificación:
5.0

Great service

Michelle V. | Reservación
Clasificación:
5.0

They are every jod Thank you

JULIAN G.  |  Overall Experience 
Clasificación:
3.0

we reserved a unit for our daughter and she did move into that unit.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Convenient and close to where I live. Will rent here again when I need to.

Privacy R.  |  First Impressions 
Clasificación:
3.0

They were fast and friendly. Made it very easy.

Privacy R.  |  First Impressions 
Clasificación:
3.0

I ended up not using the facility, but though the entire reservation process was very smooth.

Privacy R.  |  First Impressions 
Clasificación:
1.0

bottom of the barrel storage facility

Privacy R.  |  First Impressions 
Clasificación:
3.0

Showed up and there were no units. Manager found me another facility that was twice the price. Disappointed with the website. Says 24 access, but it`s only 9-5. Will not rent from uhaul next time.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Very good service. People were all knowledgeable and helpful. Only fault, is that they were not ready for my move in. Doors were off the storage room.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Indoor unit, not climate controlled: Vents provide outside air. Another unit was being remodeled, I worried my stuff wld get dusty. I covered it, though, and was ok. Staff was flexible and courteous

Privacy R.  |  First Impressions 
Clasificación:
2.0

employees have been helpful

Privacy R.  |  First Impressions 
Clasificación:
3.0

I did not use the facility.

Privacy R.  |  First Impressions 
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