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Merle D
Customer Reviews for Acorn Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We are regular clients to this location because of their good and friendly service
NERIO UHad a good experience! In and out fast.
MICHAEL SThese guys really hustle and know the equipment. Great team there
MASON HBryce and his team are excellent, I will definitely be using them in the future. Thank you very much.
DAVID FGM is excellent. Very nice. 👍🏻
MICHAEL JIf I'm in this area, this is where I would rent. My U-Haul from and the staff is awesome.
SUZANNE TThe uhaul employees that I spoke to for pick up and drop off were amazing. I will be using this location for all my uhaul needs.
Amanda BThey were very nice and accommodating
THOMAS SWalter and his staff were so helpful and nice was an easy process to rent a U Haul from them I highly recommend to rent from them everything they did to help me was with a smile and were genuine people thank you for making the easy move for our son.
TYRONE HWorker did not how to properly hook up hitch to auto
KASEN WVery friendly
OZCAN HThere was one problem with the equipment. The loading ramp, it had a broken and missing hook, when loading ramp is pulled out and attached to floor of truck. This problem made the move difficult, hazardous and risky, when moving heavy items. Had to cut and wedge wood pieces under one side of ramp to made loading ramp stable. Contacted U-haul Road Side Assistance with 2 options. One was to bring down to a U-haul location 21 miles away to get issue fixed ir bring it back to where I rented truck for a swap. Also before doing either option I had to unload truck prior to the 2 options that was given. This wasn't happening as I would of lost a day of packing and if I had swapped out the truck that I just filled up with $65 dollars in gas, they said they would of created me. Now when I dropped the truck odd and told the U-haul up in Sanford the problem, they told me that U-haul Road Service was wrong in the way it was handled. They said they should have came to me and fixed the loading ramp or brought a truck out to me, not make me do all the leg work.
NEIL FI always rent in that place, the best agents and kind.
FERNANDO RYour team always does an amazing job when I need a piece of equipment thank you! The truck did a fantastic job.
MICHAEL MAll was good. Heck in was a breeze and the person in the office is very nice and helpful
GARY GRented a auto transport from Miami to Illinois no issues at all great straps and chains. Will rent again.
ANTONIO LEveryone was extremely helpful, especially in helping me get my car onto the trailer. Keep up the great work!!
LAURA KI did not rent from.this facility it looks like it's in terrible condition. The office smelled horrible amd when the manager didn't like my comments he intentionally directed me to another location the he knew was not currently open, nor did it meet my needs. This place is gross anyway and I found a unit that met all my needs even closer by. Customers, don't take crap from.thesr ppl
Meg S | ReservationAlways a good expierience
Fernando FSuper friendly and efficient staff. Equipment works great. Great experience all around!
MANUEL BExcellent service, friendly, and efficient!
JOHN NEasy drop off and check in.
RENE LExcellent!
SCOTT SEverything went well & was acceptable
ANTHONY PThis was actually the worst experience I've ever had in my life picking up aU-Haul. I understand that it was before they were open but the process of going through the app at 5:30 in the morning in the dark having to wake people up to verify me and not knowing where the key was for what truck I was supposed to pick up was ridiculous I spent 40 minutes trying to get aU-Haul I will never ever rent aU-Haul again
Damon DAll good Professional, knowledgeable, quick
GEORGE PThe people at Acorn U-Haul are both professional and friendly!! We will continue to use their services !
JOHN BYou are doing great. I'll be back when needed.
PAUL MWhen i picked up the vehicle it had 1/4th of a tank of gas. it would be much nicer if you could at least fill it half full, if not full.
CHARLES WQuick service
LEONARD DThere was a little bit of shattered glass I had to sweep out of trailer when I picked it up.
JON MFriendly competent office and support staff. Everything went very smoothly.
MANUEL BBoth locations were very helpful, but the truck had issues and made the trip very difficult.
Cameron PGreat and friendly service. No complaints whatsoever.
WESLEY RGreat service and easy pickup and drop off. Gracias.
ASHLEY GWhile en route during an entire work day, I called this location three times and left three voicemail messages related to renting a storage space tied to dropping of the rental truck here. I had to call Uhaul twice within an hour of this location closing in a panic and both times agents were able to get Walter on the phone but he would still not pick up my calls. When I did get him on the phone, he complained and made excuses to me that he was too busy all day to answer the phone or return messages(?!?!?). And uhaul tolerates this??? The stress of driving to this location and not being able to talk with a human was frustrating and unacceptable. IT RUINED MY TRIP which began with smiles in Asheville. Who in their right mind would trust their belongings and hard earned money to that kind of attitude and business practice? I question uhaul associating itself with a storage facility which is old, smells of cleaning chemicals near the key drop box and does not require enough staff to run itself. As a result, it reflects NEGATVELY on uhaul. Despite an amazing first impression in Asheville, Acorn Storage ruined it. I opted for drop off through the app rather than go within 100 feet of Walter and anyone at Acorn Storage. READ THE ONLINE REVIEWS FOR THIS LOCATION AND DO SOMETHING ABOUT IT!!! Uhaul trailers and trucks were all over the place, parked between buildings limited walking space and the ability for cars to access their storage spots. By the way, the photos uhaul uses to advertise Acorn as misleading! I ended up storing my things at Public Storage for less money and experienced friendly help. I'll be posting a review on google to warn other uhaul customers to think twice before trusting Uhaul affiliated storage facilities.
MARK Bthanks, rental was good.
ROBERT BEverything was great! Friendly and professional.
Dejan LAll the team Great customer service.
Giovanny C2nd time renting from them over the meat few weeks, great customer service, employees were very polite and respectful, would rent from here anytime
Edward OThe trailer was dated and not in the best of shape, Fender looked like it was in an accident so we took a picture of it immediately after pick up. Attachment for tie downs should be greased or oiled - they are a bit rusty and difficult to move. Trailer worked well and help at the site was on point.
KERMIT WFill the fuel tank.
Jeffrey BVery Friendly staff, very flexible
Giovanny CTook 5 minutes to complete the process. Very fast and the people at this location fantastic.
steve pThe Drop off location was great! The guys made the experience easy.
James MI dropped off at night and there was strange people standing in the wY SO I HAD TO WAIT A WHILE TO EVEN DRP OFF AND THERE WAS NO DESIGNATED AREA JUST RANDOM OPEN GRASS
Madeline JNothing the service was excellent!
LANCE SThe guy who always help me its very friendly
Giovanny AVery pleased with facility. Highly recommend to local FAU families,
rachel c | Overall ExperienceConvenient, clean, courteous personnel.
ira r | Overall ExperienceI had very few time to move down from Texas to South Florida and every little help from any of my family members so I really had to rely on UHAUL. I rented a small truck, with an attachment in the back to be able to tow my own car. I got all my boxes, mattress cover from their office, and I was able to hire to guys to load up my bedroom furniture and all my other stuff. I ended up getting my storage from suggestion from them as well and I can honestly say it was great. I never had any issues when coming to get things out of my unit, payment, or even getting someone to answer my questions. I also hired someone in South Florida to help me unload my truck and placed everything in storage. The move was great I was able to watch the guys as they carried everything and I would say my items were well taken care of. I had such a good experience moving as a single woman. Thank you UHAUL!!!
Carime H | Overall ExperienceThe only problem that I had was that the facility close too early at 6 Most of the storages close at 9 pm
cabalen c | Overall ExperienceOffice Manager and her staff is great, and have always been very helpful.
jeffery p | Overall ExperienceI never moved in. I did not get what I reserved and when I went back to the front office to let them now, they were dismissive, not pleasant, did not care that they try to give me something I did not reserved and the solution was for me to move in into something bigger and pay for something I did not need. Horrible customer service.
Maria N | Overall ExperienceThe manager who goes by "Rock" was extremely rude and disrespectful. I had a change of credit card and called multiple times to update. I'm a military contractor so I am out of the country months at a time. When I returned I was two months past due so I called to pay and asked that the late fees be removed because the location did not updated my card. Rock called me cheap and accused me of being broke. He assumed I was broke and refused to believe my side of the story. After 5 years of renting I paid my bill and moved out the same week. Very unprofessional and I will be recommending to everyone to avoid that place. He should not be managing, Poor representation of customer service and poorer execution. There is less expensive alternatives and people who value their customers.
JOHN A | Overall ExperienceMy daughters bedding was molded. I've called 3 times since Saturday to speak to someone & no one returns my calls.
Tina P | Overall ExperienceExcellent staff and facilities. We had a unit here for a few years and I would highly recommend them to friends
WILLIAM C | Overall ExperienceI had business files stored there for over 15 years. Never had any type of moisture problems or anything else. We brought the files into our office a few weeks ago for scanning or shredding and no bugs, no musty smell etc. Would definitely rent from them again if I needed storage.
ELSA J | Overall ExperienceAll good
KEVIN H | ReservationWonderful experience. When I arrived I was greeted and shown to my unit. The whole thing was clean and friendly and fast. Could not have been better. Gracias.
nathan a | ReservationGreat service
Michelle V | ReservationThey are every jod Thank you
JULIAN G | Overall Experiencewe reserved a unit for our daughter and she did move into that unit.
Privacy R | First ImpressionsConvenient and close to where I live. Will rent here again when I need to.
Privacy R | First ImpressionsThey were fast and friendly. Made it very easy.
Privacy R | First ImpressionsI ended up not using the facility, but though the entire reservation process was very smooth.
Privacy R | First Impressionsbottom of the barrel storage facility
Privacy R | First ImpressionsShowed up and there were no units. Manager found me another facility that was twice the price. Disappointed with the website. Says 24 access, but it`s only 9-5. Will not rent from uhaul next time.
Privacy R | First ImpressionsVery good service. People were all knowledgeable and helpful. Only fault, is that they were not ready for my move in. Doors were off the storage room.
Privacy R | First ImpressionsIndoor unit, not climate controlled: Vents provide outside air. Another unit was being remodeled, I worried my stuff wld get dusty. I covered it, though, and was ok. Staff was flexible and courteous
Privacy R | First Impressionsemployees have been helpful
Privacy R | First ImpressionsI did not use the facility.
Privacy R | First Impressions