Customer Reviews for Acorn Storage
(U-Haul Neighborhood Dealer)

4,329 reviews

5555 N Dixie Hwy   Boca Raton, FL 33487

(561) 361-6734

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(561) 361-6734

5555 N Dixie Hwy
Boca Raton, FL 33487

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The guys is very nice

JOSE C 
Rating:
3.0

Looks run down, however , staff was very helpful and took care of business right away and got us on our way.

Gary S 
Rating:
5.0

Your Company did well thank You.

Curtis B 
Rating:
5.0

Customer did not leave a comment.

Rosario C 
Rating:
4.0

Check the fuel levels more carefully to ensure accuracy.

Robert Z 
Rating:
5.0

Very friendly & efficient. So easy to drop truck off. Extremely hassle free . 😊

Scott P 
Rating:
4.0

Customer did not leave a comment.

John G 
Rating:
3.0

I reserved a uhaul by my house and could not find one within 25 mies. Had to pay more in miles because uhaul not available even with my reservation.

Aicardo A 
Rating:
5.0

Customer did not leave a comment.

Fernando R 
Rating:
5.0

Very friendly and helpful

Miguel M 
Rating:
5.0

Customer did not leave a comment.

Alisha R 
Rating:
5.0

This location was incredible!

Carrie W 
Rating:
5.0

Gentleman/valet that brought truck around was super cool. Gentleman that checked me in was incredibly fast.

Paul H 
Rating:
5.0

Customer did not leave a comment.

Idelmaro G 
Rating:
5.0

Customer did not leave a comment.

JOHN V 
Rating:
5.0

The only issue I have is that I was overcharged by a day for the trailer and the insurance was put in place when I declined it when I picked up the trailer. I am still trying to resolve this issue, but no one picks up the phone at the location I used, Acorn Storage. I have left a couple of detailed messages so far.

Martin S 
Rating:
5.0

Customer did not leave a comment.

Lance H 
Rating:
4.0

Customer did not leave a comment.

Mark T 
Rating:
3.0

Customer did not leave a comment.

Stephen C 
Rating:
5.0

Customer did not leave a comment.

Carol A 
Rating:
5.0

Customer did not leave a comment.

Peter A 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W 
Rating:
5.0

Great help

Ralph R 
Rating:
5.0

This staff is the BEST I’ve ever delt with. And I’ve delt with a TON of uhauls across the nation.

eric u 
Rating:
5.0

Busy location but efficient

Kevin K 
Rating:
5.0

Customer did not leave a comment.

JAKE R 
Rating:
5.0

Customer did not leave a comment.

tIM M 
Rating:
5.0

Customer did not leave a comment.

Louis T 
Rating:
5.0

Nice service, the guys is very good person

Edwin G 
Rating:
5.0

I love renting trucks from this place only! They always have trucks in stock and they provide great customer service. They make everything so simple!

Shannon B 
Rating:
5.0

Customer did not leave a comment.

Rebecca D 
Rating:
4.0

Customer did not leave a comment.

James N 
Rating:
2.0

Unfortunately, the day I scheduled to pick up the trailer was unavailable. I had to pick it up the day following, which was unacceptable as I was on a schedule and relied on Uhaul to be accurate with their timing. Deliver the vehicle for customer on time.

William R 
Rating:
5.0

Always an easy time working with there great staff and great fleet . Use them all the time when I need a truck or trailer. Fantastic service!

david s 
Rating:
5.0

Customer did not leave a comment.

Japsimran S 
Rating:
3.0

Customer did not leave a comment.

Eric C 
Rating:
5.0

Customer did not leave a comment.

Jose R 
Rating:
4.0

Customer did not leave a comment.

Craig W 
Rating:
5.0

I always love renting from Acorn.

SHELBY B 
Rating:
5.0

Customer did not leave a comment.

JUAN S 
Rating:
5.0

Customer did not leave a comment.

Randy E 
Rating:
3.0

I do not like that I added a hand dolly to my order and was informed the day I picked up that there was not one available. The person helping me was very nice but they stated that it was cause their location is not sent the correct/appropriate amount of equipment. We should have been informed before pickup. Also, the internet/systems were having a problem connecting the entire time. Which increased wait time. Nice staff and helpful. Improvements just need to be made to increase the customer service level etc.

Bridget T 
Rating:
5.0

It was a great experience. Only the exigency or requirement of the dropp off location at the same location. Warmest regards!

Amendo A 
Rating:
5.0

Customer did not leave a comment.

Theodore h 
Rating:
5.0

This is a great dealer location. Would definitely use them again & refer others to them

lenny v 
Rating:
5.0

I have rented here before and this was a much better experience than before. Plus, the equipment was in much better shape than last time.

James N 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

All very professional and good

Luca E 
Rating:
5.0

Customer did not leave a comment.

Debra S 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
3.0

It was complicated figuring out where to park. The guide also provided incorrect estimates for how much gas would be needed to reach 50%.

Maria L 
Rating:
5.0

Customer did not leave a comment.

Anne W 
Rating:
5.0

Customer did not leave a comment.

Wayne S 
Rating:
1.0

The manager at the acorn location is extremely rude.

David I 
Rating:
5.0

Walter was extremely helpful and professional.

Robert C 
Rating:
5.0

Always professional at Acorn. Helpful, knowledgeable about towing.

William C 
Rating:
4.0

Customer did not leave a comment.

John b 
Rating:
4.0

Staff very professional and helpful

Brian F 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
5.0

Customer did not leave a comment.

Clinton S 
Rating:
4.0

The app never works properly always has problems and delays is a real shame Is unacceptable that a company like you do not offer a good app

Eduardo C 
Rating:
5.0

NA

Eliza L 
Rating:
5.0

Customer did not leave a comment.

Andres C 
Rating:
5.0

Quick. Easy process. 5 stars

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Vanessa H 
Rating:
5.0

Customer did not leave a comment.

Amos P 
Rating:
5.0

Very helpful staff and easy location. Totally easy drop off.

Andres C 
Rating:
5.0

Very good , and very impress .

Yves M 
Rating:
5.0

Very smooth

RICHARD P 
Rating:
5.0

Hi, Great experience renting from Acorn , on dixie Hwy. will use this location and recommend highly ! 5 stars

Stephen W 
Rating:
4.0

Customer did not leave a comment.

Peter S 
Rating:
5.0

Customer did not leave a comment.

kubilay y 
Rating:
5.0

Friendly and fast getting me a truck.

MADELEINE B 
Rating:
5.0

very friendly

Theodore h 
Rating:
5.0

Customer did not leave a comment.

Thomas V 
Rating:
5.0

Customer did not leave a comment.

Keith O 
Rating:
5.0

Customer did not leave a comment.

Gerard B 
Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
3.0

Customer did not leave a comment.

Jonathan J 
Rating:
5.0

Customer did not leave a comment.

Albert F 
Rating:
5.0

Customer did not leave a comment.

CHRIS F 
Rating:
5.0

Very nice service agents

Selina K 
Rating:
4.0

Customer did not leave a comment.

ANTHONY P 
Rating:
5.0

Traveled almost 50 minutes outside of our way to get this specific trailer we needed. The manager Manny and the gentlemen who helped load, Vicente, made the trip worth it. Despite our many questions they patiently answered them all and helped us in a timely manner. Despite the distance I wouldn’t hesitate to pick up at this Boca location again.

nicholas r 
Rating:
4.0

Customer did not leave a comment.

john b 
Rating:
5.0

Customer did not leave a comment.

JOSE V 
Rating:
5.0

Customer did not leave a comment.

GREGORY L 
Rating:
5.0

Waited about 2 mins before i was attended too they were on the phone finishing up with a customer . After that less than 5 mins I was out of there with the truck that was recommended for my move they really kno their stuff ***** 5 stars overall

nizam m 
Rating:
1.0

I giving them 0 stars I drove 3 hours to pick up my truck and was told that they did not have the truck. This is the worst company. Don't waste your time ! Go to any other company and Pay a little more but you'll have your equipment when you need it. U haul doesn't care about customer service.

Mario D 
Rating:
5.0

Everythig went great

Tim D 
Rating:
5.0

Excellent experience quick drop off.

Peter C 
Rating:
5.0

I don’t think you have to improve anything. Great customer service. Quick check in and even quicker drop off. Friendly staff.

Amanda F 
Rating:
5.0

Customer did not leave a comment.

desire c 
Rating:
5.0

Everything was exceptional. The efficiency, flexibility, the truck was clean and well maintained. Thank you for making it very easy.

Zsombor P 
Rating:
5.0

Great guys great service and go above and beyond !

MICHAEL B 
Rating:
5.0

Awesome front dest customer service. Service from outside team member was also excellent 👍. You can't go wrong renting from this location. Highly recommended.

SEAN W 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

José F 
Rating:
5.0

The staff at Acorn were amazing. Easy check in/ check out. Highly recommend.

Cindy F 
Rating:
5.0

Customer did not leave a comment.

Alex P 
Rating:
5.0

Convenient, clean, courteous personnel.

ira r  |  Overall Experience 
Rating:
5.0

I had very few time to move down from Texas to South Florida and every little help from any of my family members so I really had to rely on UHAUL. I rented a small truck, with an attachment in the back to be able to tow my own car. I got all my boxes, mattress cover from their office, and I was able to hire to guys to load up my bedroom furniture and all my other stuff. I ended up getting my storage from suggestion from them as well and I can honestly say it was great. I never had any issues when coming to get things out of my unit, payment, or even getting someone to answer my questions. I also hired someone in South Florida to help me unload my truck and placed everything in storage. The move was great I was able to watch the guys as they carried everything and I would say my items were well taken care of. I had such a good experience moving as a single woman. Thank you UHAUL!!!

Carime H  |  Overall Experience 
Rating:
3.0

The only problem that I had was that the facility close too early at 6 Most of the storages close at 9 pm

cabalen c  |  Overall Experience 
Rating:
5.0

Office Manager and her staff is great, and have always been very helpful.

jeffery p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter M  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

GAIL T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S  |  Overall Experience 
Rating:
5.0

I never moved in. I did not get what I reserved and when I went back to the front office to let them now, they were dismissive, not pleasant, did not care that they try to give me something I did not reserved and the solution was for me to move in into something bigger and pay for something I did not need. Horrible customer service.

Maria N  |  Overall Experience 
Rating:
5.0

The manager who goes by “Rock” was extremely rude and disrespectful. I had a change of credit card and called multiple times to update. I’m a military contractor so I am out of the country months at a time. When I returned I was two months past due so I called to pay and asked that the late fees be removed because the location did not updated my card. Rock called me cheap and accused me of being broke. He assumed I was broke and refused to believe my side of the story. After 5 years of renting I paid my bill and moved out the same week. Very unprofessional and I will be recommending to everyone to avoid that place. He should not be managing, Poor representation of customer service and poorer execution. There is less expensive alternatives and people who value their customers.

JOHN A  |  Overall Experience 
Rating:
5.0

My daughters bedding was molded. I’ve called 3 times since Saturday to speak to someone & no one returns my calls.

Tina P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID E  |  Overall Experience 
Rating:
5.0

Excellent staff and facilities. We had a unit here for a few years and I would highly recommend them to friends

WILLIAM C  |  Overall Experience 
Rating:
5.0

I had business files stored there for over 15 years. Never had any type of moisture problems or anything else. We brought the files into our office a few weeks ago for scanning or shredding and no bugs, no musty smell etc. Would definitely rent from them again if I needed storage.

ELSA J  |  Overall Experience 
Rating:
4.0

All good

KEVIN H  |  Reservation 
Rating:
5.0

Wonderful experience. When I arrived I was greeted and shown to my unit. The whole thing was clean and friendly and fast. Could not have been better. Thank you.

nathan a  |  Reservation 
Rating:
5.0

Great service

Michelle V  |  Reservation 
Rating:
5.0

They are every jod Thank you

JULIAN G  |  Overall Experience 
Rating:
3.0

we reserved a unit for our daughter and she did move into that unit.

Privacy R  |  First Impressions 
Rating:
4.0

Convenient and close to where I live. Will rent here again when I need to.

Privacy R  |  First Impressions 
Rating:
3.0

They were fast and friendly. Made it very easy.

Privacy R  |  First Impressions 
Rating:
3.0

I ended up not using the facility, but though the entire reservation process was very smooth.

Privacy R  |  First Impressions 
Rating:
1.0

bottom of the barrel storage facility

Privacy R  |  First Impressions 
Rating:
3.0

Showed up and there were no units. Manager found me another facility that was twice the price. Disappointed with the website. Says 24 access, but it`s only 9-5. Will not rent from uhaul next time.

Privacy R  |  First Impressions 
Rating:
3.0

Very good service. People were all knowledgeable and helpful. Only fault, is that they were not ready for my move in. Doors were off the storage room.

Privacy R  |  First Impressions 
Rating:
3.0

Indoor unit, not climate controlled: Vents provide outside air. Another unit was being remodeled, I worried my stuff wld get dusty. I covered it, though, and was ok. Staff was flexible and courteous

Privacy R  |  First Impressions 
Rating:
2.0

employees have been helpful

Privacy R  |  First Impressions 
Rating:
3.0

I did not use the facility.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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