Great costumer service from Chloe and staffAndre R.
Customer Reviews for Acorn Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank youAmir S.
Always fast, friendly service. On top of things.. well run businessHoward J.
Customer did not leave a comment.EVA B.
Great place always have what I needJoseph D.
Customer did not leave a comment.Marisol P.
I like the ability to get in and out when picking up the vehicle in the convenience of late night dropping boxJohn M.
Customer did not leave a comment.Pauline A.
Customer did not leave a comment.durbis H.
Customer did not leave a comment.Robert M.
Workers at the drop off location were very rude.Kurta M.
Make sure the trucks are parked in a nine flood zone (middle of the grass) so if it rains customers are not walking thru puddles to get to the truck.Christina V.
The staff did not mention that the pickup and drop off location for cargo vans have to be the same. the online booking went through with one pick up and a different drop off location. After picking up I called the drop off location to confirm post office hours drop off they explained that I cannot drop it off there, and have to go back to the pick up location. I would've picked a different truck if I was informed of this before.Stephen R.
I think it would be difficult to improve at this location, my experience, as usual was perfect! Thanks again guys!James D.
I did an after hour pickup and I wasted 45mins trying to find a lock box code because I was not explained the process so I had to call the National office for assistancethomas O.
I drove this van 16 miles bought 2 gallons of a gasoline and still got charge for 3 gallons contacted U-Haul and said this wasn't right and also left the receipt for the gas. I purchased for those 16 miles and no response. I got charged 3 gallons for fuel from uhaul! 1t was actually 15.6 miles I drove the van! I had it for 1 hour and 15 minutesCharles R.
Customer did not leave a comment.Abdullah G.
Customer did not leave a comment.JAMES P.
quick and attentive.Amy G.
Victor was great! Easy process!Eric V.
Customer did not leave a comment.John M.
Customer did not leave a comment.Bruce L.
Customer did not leave a comment.Carlos F.
Customer did not leave a comment.Douglas R.
Customer did not leave a comment.Maya R.
Great service!Greg O.
Customer did not leave a comment.James S.
Wonderful staff.Lisa F.
Customer did not leave a comment.Roman K.
Customer did not leave a comment.Mark A.
Customer did not leave a comment.wayne S.
Customer did not leave a comment.Patrick G.
Drop off was a breeze after a long day of unpacking. Thank youElizabeth G.
Customer did not leave a comment.Abdullah G.
Everything was great: thr equipment, the location, the customer service, making & honoring the reservation, and fast/easy return. I don't see anyway it could be improved, except to have designated/marked spaces to put the trailers in.MICHAEL A.
Customer did not leave a comment.Abdullah G.
When dropping off key in lockbox, saw that it wasn't locked, so I locked it and secure it properly and put key in.Jay G.
Customer did not leave a comment.duncan C.
The staff here is excellent. Attentive and quick, its such an easy place to pop in to grab a rental trailer. They check you out every time before leaving to be sure the chains are on, lights work, etc.Mason H.
Customer did not leave a comment.Alex L.
Very friendly and helpful 😃Ashlynn M.
Need more staff to help very busy when I wentKevin A.
Chloe and JP are the most amazing employees. The customer service they provided was not only professional but enjoyable! They went above and beyond!CORINNE B.
This is my favorite location for U-Haul, They always are very friendly and organized. A lot of the storage locations focus on storage first not this one.AUDRA P.
Customer did not leave a comment.Thressa J.
Customer did not leave a comment.Thierry B.
Customer did not leave a comment.Jennifer S.
Staff was very professional and made the drop off very easy.Dwayne B.
Great experience with the manager and staff. A Plus thanks.Roger D.
Staff was very friendly.John S.
Customer did not leave a comment.Omar W.
Chloe (spelling) was so welcoming and knowledgeable. Another customer was being very rude to her about a rental, and she remained calm and professional and handled the situation so well! Very impressed with your staff!Scott C.
Very badly managed office and deceiving rates. The tank was not full when I got it. It should be. Overall, a bad experience.Ajit D.
Customer did not leave a comment.Doug T.
Customer did not leave a comment.Greg W.
Customer did not leave a comment.David B.
Customer did not leave a comment.Richard B.
Truck had engine light on, was wet inside and unusuable because it will damage my furniture, called Acorn location and they answer the phone, put people on hold and never pickup the phone afterwards, had to drive back to location to try to change truck, they refused. I did NOT use the truck, used friends cars and pickups to move. Terrible service, I will not use UHAL again and I will never recommend UHAL U-Haul Contract 98106394guillermo M.
Customer did not leave a comment.Connie M.
Over charged and charged my card without consent.ADINA B.
Customer did not leave a comment.Michael R.
Can't believe that your algorithm claims trip was 57 miles and that you charged me for an extra 3.5 miles. Impossible to get from pickup to drop off without going over the allotted mileage.Jonathan B.
Super easyMichael B.
the manager and staff were super helpful and friendly and really worked with me to make my move stress free.Shelley A.
Customer did not leave a comment.Morvin D.
Customer did not leave a comment.Anthony T.
Customer did not leave a comment.Shawnikki T.
Customer did not leave a comment.Gerson C.
Customer did not leave a comment.Marc M.
Tried to phone this location during business hours and it went to voice mail and the voicemail was full and we couldn't get through.THOMAS W.
Customer did not leave a comment.Jacob W.
Customer did not leave a comment.STEVEN M.
Super nice staff. Easy pick up and drop off.Susan H.
The employees were very friendly and very helpful. It was very easy and the truck i rented was great. Thanks, JeremiahJeremiah C.
Very quick check out and return!Donald L.
Customer did not leave a comment.Bryan B.
NEXT TIME REPORT THOSE SITUATIONS WHERE CUSTOMERS COME IN FROM 800 CALL CENTER WITH ALL MISINFORMATION. SO WHEN THEY REFER SOMEONE TO YOUR LOCATION THEY SHOULD HAVE THEM CALL DIRECTLY TO THE LOCATION.Mayron H.
Easy return less than 2 minutes.Robert B.
Customer did not leave a comment.LUKE C.
Customer did not leave a comment.VICTOR R.
keep up the good workWilliam M.
My reservation is always ready and clean and the staff is very helpful!!Darcy P.
Very friendly & helpful. Thank you.Ellen S.
Customer did not leave a comment.MARIA D D.
Customer did not leave a comment.Steven F.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.Shirley R.
Very surreal experience. The young woman at the counter was rude and was so sure she knew everything there was to know about everything that she had a superiority complex to the point of being pompous and for some reason entitled. I'm not sure what happened to the nice older gentleman and helpful staff, because the current employees are anything but. It was not a good experience in any way unfortunately.ANTHONY S.
Keep up the good work. Jean was especially helpful letting me know where to dump trash from our move in before dropping off the truck. Great team, great location.Jason M.
The only problem that I had was that the facility close too early at 6 Most of the storages close at 9 pmcabalen c. | Overall Experience
Lied about charging me!Chanel W.
Person who answered the phone on Friday at 4:30 was unhelpful, unprofessional, refused to help, said: â€œwe're a franchise, I can help with moversâ€, then he hung up the phone. I needed help with movers whom I hired thru UHaul. So I can return the truck to his location. He didn't care. Was rude.Joseph G.
Customer did not leave a comment.Scott R.
Chloe was great, fast and took good care of me.Rene M.
Customer did not leave a comment.Alan K.
This is the friendliest, most efficient, cleanest uhaul I've ever been to in south Florida. Thank you for making my moving experiences stress free each and every time. Victor is extremely professional and always has a kind word for every customer that walks through the door. Thanks again, y'all.kendal B.
When I picked up the rental truck it only had 1/4 tank of gas. I returned it with more 1/4 tank of gas. Despite returning it in this fashion I was charged for not returning it with a full tank of gas. Customer service did not acknowledge me when I asked for an explanation.Edwin S.
Great costumer service and very nice and friendly service from the teamNissim A.
Customer did not leave a comment.Darvin O.
Office Manager and her staff is great, and have always been very helpful.jeffery p. | Overall Experience
Customer did not leave a comment.Peter M. | Reservation
Customer did not leave a comment.GAIL T. | Overall Experience
Customer did not leave a comment.James S. | Overall Experience
I never moved in. I did not get what I reserved and when I went back to the front office to let them now, they were dismissive, not pleasant, did not care that they try to give me something I did not reserved and the solution was for me to move in into something bigger and pay for something I did not need. Horrible customer service.Maria N. | Overall Experience
The manager who goes by “Rock” was extremely rude and disrespectful. I had a change of credit card and called multiple times to update. I’m a military contractor so I am out of the country months at a time. When I returned I was two months past due so I called to pay and asked that the late fees be removed because the location did not updated my card. Rock called me cheap and accused me of being broke. He assumed I was broke and refused to believe my side of the story. After 5 years of renting I paid my bill and moved out the same week. Very unprofessional and I will be recommending to everyone to avoid that place. He should not be managing, Poor representation of customer service and poorer execution. There is less expensive alternatives and people who value their customers.JOHN A. | Overall Experience
My daughters bedding was molded. I’ve called 3 times since Saturday to speak to someone & no one returns my calls.Tina P. | Overall Experience
Customer did not leave a comment.kevin b. | Overall Experience
Customer did not leave a comment.ROBERT T. | Overall Experience
Customer did not leave a comment.Richard C. | Overall Experience
Customer did not leave a comment.DAVID E. | Overall Experience
Excellent staff and facilities. We had a unit here for a few years and I would highly recommend them to friendsWILLIAM C. | Overall Experience
I had business files stored there for over 15 years. Never had any type of moisture problems or anything else. We brought the files into our office a few weeks ago for scanning or shredding and no bugs, no musty smell etc. Would definitely rent from them again if I needed storage.ELSA J. | Overall Experience
All goodKEVIN H. | Reservation
Wonderful experience. When I arrived I was greeted and shown to my unit. The whole thing was clean and friendly and fast. Could not have been better. Thank you.nathan a. | Reservation
Great serviceMichelle V. | Reservation
They are every jod Thank youJULIAN G. | Overall Experience
we reserved a unit for our daughter and she did move into that unit.Privacy R. | First Impressions
Convenient and close to where I live. Will rent here again when I need to.Privacy R. | First Impressions
They were fast and friendly. Made it very easy.Privacy R. | First Impressions
I ended up not using the facility, but though the entire reservation process was very smooth.Privacy R. | First Impressions
bottom of the barrel storage facilityPrivacy R. | First Impressions
Showed up and there were no units. Manager found me another facility that was twice the price. Disappointed with the website. Says 24 access, but it`s only 9-5. Will not rent from uhaul next time.Privacy R. | First Impressions
Very good service. People were all knowledgeable and helpful. Only fault, is that they were not ready for my move in. Doors were off the storage room.Privacy R. | First Impressions
Indoor unit, not climate controlled: Vents provide outside air. Another unit was being remodeled, I worried my stuff wld get dusty. I covered it, though, and was ok. Staff was flexible and courteousPrivacy R. | First Impressions
employees have been helpfulPrivacy R. | First Impressions
I did not use the facility.Privacy R. | First Impressions