Comentarios del cliente para Acorn Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Acorn Mini Storage

Grado total:

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Dean W. en

Grado:

El cliente no dejó un comentario.

RICK W. en

Grado:

very helpful staff member at front desk making rental an easy experience

Jacqueline T. en

Grado:

Very good staff. So helpful and polite. Stays in close contact when renting.

Sarah D. en

Grado:

Made me drive about 10 miles one way further for pick up & return= 20 miles....unnecessarily. I purposely ordered very early to have the pick up location I asked for and drop off.... neither worked for you.... I went to close rental agreement after returning the truck but had to look for 2 pads...Open sign up and no one there..... called twice. Waited 10 min. Nothing. Very disappointed in the service.

Beth B. en

Grado:

The check in on the website was not the same as listed on the return box. I suspect the website was not working correctly because every time I logged in I was returned to the log in page

Emmanuel B. en

Grado:

You guys are doing great job

SCOTT S. en

Grado:

El cliente no dejó un comentario.

Austin S. en

Grado:

El cliente no dejó un comentario.

Rose s. en

Grado:

She couldn't at first find our reservation. It took her a while. But after about 10 minutes she found it. Then things went ok.

Brittany C. en

Grado:

Excellent customer service!!!

Jordan M. en

Grado:

Your app experience is clunky and terrible

Daniel H. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

no issues

Leo B. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

El cliente no dejó un comentario.

Elizabeth D. en

Grado:

El cliente no dejó un comentario.

Nancy M. en

Grado:

El cliente no dejó un comentario.

curtis l. en

Grado:

El cliente no dejó un comentario.

Greg W. en

Grado:

El cliente no dejó un comentario.

Hailey M. en

Grado:

Dana is super helpful and friendly. A+ service!

Samia K. en

Grado:

Agent was very friendly and helpful.

Veronica A. en

Grado:

Be more organized

Jessica B. en

Grado:

My comments are strictly for Uhaul not this location in particular. My experience was extremely negative overalll. My reservation was cancelled and re-booked twice over 48 hours because the national uhaul line kept extending the reservation of a van I had booked. Then, on the second booking, my pickup location changed without my knowing and so I had to drive 15 minutes out of my way to pick it up. Overall throughout all of this I have had to call Uhaul or Acron Mini Storage 4 times about this issue and on top of all of that my van was not checked in properly and so I had to call and follow up on that (a 5th call) to ensure I would not be overbilled. I will say the people at both Acorn Mini Storage locations I dealt with were very nice but overall this reservation system really screwed me over.

Brandon B. en

Grado:

The lady working Sunday morning was amazing at juggling all tasks at hand. Her customer service skills are far superior compared to other locations

Judy M. en

Grado:

El cliente no dejó un comentario.

Jim A. en

Grado:

El cliente no dejó un comentario.

Jennifer S. en

Grado:

El cliente no dejó un comentario.

Daniel R. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

El cliente no dejó un comentario.

TROY B. en

Grado:

El cliente no dejó un comentario.

Scott O. en

Grado:

El cliente no dejó un comentario.

Daniel R. en

Grado:

I'm not sure if systems were still down but I couldn't return the truck from the app again. It would get all the way to payment and then say it was unable to complete.

James R. en

Grado:

The uhaul was dirty when we opened up the back when we started loading things in. We also waited 1 1/2 hours just for manager to show up at location to help us. Says she was at post office, but dealing with her in person she was kind and respectful but due to this experience I have now purchased a truck to do my hauling so will not use your service ever again

Mark M. en

Grado:

El cliente no dejó un comentario.

Terry C. en

Grado:

Site was not staffed at time of drop off. Information about NEW drop off was not in information we received. Notice was posted on the inside of the lid to key drop in such a location that it was easily missed. we had to go on line to learn of NEW process and by then we could not get key back. We called 800 number and were told there was nothing to do but leave it. CHARGED AN EXTRA DAY. I AM NOT HAPPY!!!!!

Aaron P. en

Grado:

El cliente no dejó un comentario.

Jane S. en

Grado:

Great place to rent from. Rates are lowest i could find in the area. Dana is the best to work with!!

jim h. en

Grado:

El cliente no dejó un comentario.

TERRENCE N. en

Grado:

When I made my initial reservation online, it was for a 17’ truck. Minutes after it went through I received a call saying they had no 17’ trucks available in the area and the next best thing would be a 15’ truck at this location. On my way to pick up the truck at my 10am time, I received a text saying it would not be available until 11:30. I already had plans at that time which resulted in my move being pushed back several hours. The box on the truck was not 15’ unless you count the overhang on the cab, and even then I’m not sure. I stated I didn’t need a dolly or packing blankets, yet they were in the truck and I would be charged for their use if I broke the zip ties. All in all, I wasn’t completely impressed.

Kimberly R. en

Grado:

El cliente no dejó un comentario.

Cynthia P. en

Grado:

El cliente no dejó un comentario.

Jennifer S. en

Grado:

El cliente no dejó un comentario.

Charisse R. en

Grado:

Pickup was very quick and easy.

Darci P. en

Grado:

El cliente no dejó un comentario.

Willie F. en

Grado:

Very impressed. Clean secure location. Customer service was fabulous. As I have managed and worked in customer service 40 plus years I value being treated the way they treated us. Will let people know! Keep up the great work

Mark C. en

Grado:

Thank You so much for all the help, it does make things easier.

Kelly R. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

Everything was excellent

William R. en

Grado:

El cliente no dejó un comentario.

Ken B. en

Grado:

El cliente no dejó un comentario.

JODI D. en

Grado:

Yes Dana was very helpful.

micheal r. en

Grado:

El cliente no dejó un comentario.

DONZEL L. en

Grado:

Dana is excellent. Wonderful clean office. She is extremely helpful and friendly.

James W. en

Grado:

El cliente no dejó un comentario.

Brian S. en

Grado:

El cliente no dejó un comentario.

Randy A. en

Grado:

El cliente no dejó un comentario.

LINDA-MARY S. en

Grado:

The rep I had on Saturday for pick-up and Sunday for drop off was fabulous! Easy in and out process both times! ??

Kyle D. en

Grado:

While I dropped off the truck after this location was closed, there weren't any clear instructions on what to do with the truck. I just parked it in a parking spot and put my keys in the drop box. Might be good to have a sign stating where to park after hours.

Emily G. en

Grado:

DANA WAS WONDERFUL!!!! I couldn't find the place at first and just when I was about to give up I get a call from lovely Dana who directed me in the right direction! She was very informative and friendly! Setting everything up and the move went smooth!

micheal h. en

Grado:

El cliente no dejó un comentario.

Merilee B. en

Grado:

Had computer problems that left me without a unque code, wrong mileage listed on contract, truck not swept out & being billed for not having enough gas

Megan K. en

Grado:

Very accommodating to a couple of last minute planners...thank you!!