Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overcharged me for gas when I provided more than was initially given to me
CHRISTIAN ARDILAGAVIRIA
Rating:
5.0
Customer did not leave a comment.
Kenneth Connick
Rating:
5.0
Joel was fantastic. Very nice and explained everything.
Michael Sidnam
Rating:
4.0
Customer did not leave a comment.
Charles Regula
Rating:
5.0
Exceptional service!!! Especially from Joel at Acorn UHual in Palm Bay Florida.
PROFESSIONAL SERVICE!!!
Second - to - None!!
Walid Nasr
Rating:
5.0
We have rented multiple times.
Joel is awesome at his job.
ROBERT MOORE
Rating:
2.0
We were given a key that would not unlock the cab. This added 4 hours onto our trip as we locked phone and everything into the cab and no one would let us use their phone. I am not happy about this.
Madison Ragland
Rating:
5.0
I returned my equipment over night. So there was no one available at those hours to speak to. In the morning I received my return receipt and all was good.
ANDREW SOUTHWOOD
Rating:
5.0
Customer did not leave a comment.
della rose
Rating:
4.0
Customer did not leave a comment.
KELLY ROBINSON
Rating:
5.0
The clerk was excellent as always. I will always use this location for my U Haul needs.
Shawn Thomas
Rating:
5.0
Super nice and helpful guy helped us out start to finish. Thanks!!!!!
gary vincent
Rating:
5.0
Customer did not leave a comment.
Rori Hart
Rating:
3.0
The pickup location was fine. However, it sucks that my original pickup location of Vero beach was not available. So I had to drive my own vehicle 40 miles using my own gas from Vero Beach to Palm Bay to pick up the U-Haul. Then I had to use my own gas in my own vehicle and the gas in the U-Haul truck to drive back to Vero Beach. Total Baloney. Not very happy at all.
Charles Andrews
Rating:
1.0
I have ordered a utility dolly, Furniture pads and an appliance dolly along with the 10' truck. While doing an early morning checkout ( 5 AM), I found out that these were not loaded in my truck.
Had multiple calls with the customer care and allocation team to get these en route to my destination. Unfortunately, these calls were invein and couldn't get it. Basically both teams were pushing to get this with the other team saying that it's the other team's responsibility! Since the plan couldn't be changed with US CBP, I had to hire local labor to load and unload which I could have done myself with this equipment! If it was an unavailability issue, it should have been notified to me earlier!
Finally while returning the truck online, I see that I have been charged for these pieces of equipment also! So basically, now I had to pay for the pieces of equipment that were not rented to me as well as pay local loaders to get the work done also. So overall the entire experience was not a happy one.
Sreejayan Appukuttan Pillai Vi
Rating:
3.0
Customer did not leave a comment.
Matthew Bergeron
Rating:
5.0
Customer did not leave a comment.
Casey Kallhoff
Rating:
5.0
Customer did not leave a comment.
Brian Shaw
Rating:
5.0
Very friendly
Raisa Delgado
Rating:
5.0
Outstanding as always
WILLIAM HAACK
Rating:
4.0
Customer did not leave a comment.
Sparkle Mischer
Rating:
5.0
Customer did not leave a comment.
Michael Martin
Rating:
4.0
Customer did not leave a comment.
William Augustine
Rating:
4.0
Customer did not leave a comment.
James Ragosta
Rating:
5.0
The guy that helped was very respectful and helpful and cheerful.
Christian romandetti
Rating:
5.0
Great service always convenient and great service.
Arthur Briggs
Rating:
5.0
Customer did not leave a comment.
REID BRAUN
Rating:
5.0
Great information and detail of rental. Very smooth and professional check out process.
Terry Elkins
Rating:
5.0
QUICK AND PROFESSIONAL SERVICE...
Greg Brown
Rating:
3.0
Customer did not leave a comment.
rick coston
Rating:
5.0
Customer did not leave a comment.
Sam Flowers
Rating:
5.0
Customer did not leave a comment.
SCOTT SOKOL
Rating:
5.0
This was the 4th time I have used this location. Always happy with them.
James Malia
Rating:
5.0
The man who helped us was so helpful and nice.
Betsy Perez
Rating:
5.0
Brad was amazing! He explained the contract and mileage. He is very attentive. Thank You for all your help.
DESHAWNNA POWELL
Rating:
5.0
Customer did not leave a comment.
Robert Alexander
Rating:
5.0
Customer did not leave a comment.
mateo tolosa
Rating:
5.0
Customer did not leave a comment.
LIsa WALLACE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
djiemsly octelus
Rating:
5.0
Customer did not leave a comment.
Daniel Astier
Rating:
5.0
Customer did not leave a comment.
Robert Powell
Rating:
2.0
Did not wanted to get out and inspect the truck (too busy eating lunch I guess)
Marco Sandoval
Rating:
5.0
perfect experiance/no problems.
CHRIS WEIDNER
Rating:
4.0
The gentleman at the desk was great. He was polite, friendly, and made sure I was all set with my truck. What could be fixed is the truck itself. The truck needed power steering fluid and the alignment was off.
LeSean Campbell
Rating:
5.0
Always a great experience
Michiel Bullock
Rating:
5.0
Customer did not leave a comment.
ARTHUR LAVALETTE
Rating:
5.0
Great experience for trailer. Towed smooth easy pick up easy one way drop off
Lisa Streck
Rating:
2.0
Make sure the truck is cleaned inside. The truck smelled heavily of cigarettes and the area behind the seats was filthy and full of dog food and discarded seasoning packets
Dennis Uriarte
Rating:
5.0
Customer did not leave a comment.
Kathy Richer
Rating:
5.0
Customer did not leave a comment.
Andrew Rothman
Rating:
5.0
Customer did not leave a comment.
JOSEPH GARCIA
Rating:
5.0
I use this location as often as I can. I always get the best service and best equipment. Everyone I’ve dealt with including James, Joel and Brad have been awesome. Great job from Acorn
edward yanko
Rating:
5.0
Customer did not leave a comment.
Eric Snyder
Rating:
5.0
My best experience with U-Haul by far. The you man was helpful, curtesy and kind.
KATHY JEFFERSON
Rating:
5.0
Customer did not leave a comment.
Ammar Mugharbal
Rating:
4.0
Customer did not leave a comment.
Frank Reuter
Rating:
5.0
Customer did not leave a comment.
June Longway
Rating:
5.0
Customer did not leave a comment.
Joe Rosalez
Rating:
5.0
Great place to rent a Uhaul. Truck was clean and friendly, quick service.
April Blackstone
Rating:
5.0
The location and service from Joel is excellent. The corporation fucked us so we are done with uhaul I will never rent from uhaul again and will strongly encourage others not to rent by spreading my bad experience on social media
Kimberlee Brownell
Rating:
5.0
Customer did not leave a comment.
James Malia
Rating:
5.0
Customer did not leave a comment.
angela jones
Rating:
5.0
Customer did not leave a comment.
Jason Jones
Rating:
5.0
Customer did not leave a comment.
Kenel Geneus
Rating:
5.0
Front end manager was fantastic. Very friendly and helpful, he had all the answers and was great to work with. Had us out quick to get on w our move.
Kristin Smith
Rating:
5.0
Customer did not leave a comment.
Cindy Quillia
Rating:
5.0
Everyone was very polite and helpful
Bruce Wood
|
Overall Experience
Rating:
5.0
Truck was ready and waiting upon arrival. Staff was friendly and quick to get me on the road with my rental. Truck was cleanest I have ever rented. Highly recommend Acorn Storage for Uhaul rental.
April Blackstone
Rating:
5.0
Excellent service and friendly
George Dorros
Rating:
5.0
Excellent staff!!
Michael DiPenta
Rating:
5.0
Best u-haul location in Melbourne! I’ve used four in the past year. Joel and Lola are the pro’s!
Conrad Collins
Rating:
5.0
Customer did not leave a comment.
James Thompson
Rating:
5.0
Customer did not leave a comment.
GEORGE GIDZINSKI
Rating:
5.0
The employers at Acorn Storage were extremely nice, personable and helpful. Return and drop-off went smoothly. This was the best UHaul experience we have ever had. 11/10
Kristian Vazquez
Rating:
5.0
Customer did not leave a comment.
Richard Willett
|
Overall Experience
Rating:
5.0
Everything was great Joel and his associate was outstanding!
William Gonzalas
Rating:
4.0
Customer did not leave a comment.
Aldrick Saunders
Rating:
5.0
Customer did not leave a comment.
TARA PEARCE
Rating:
5.0
Showed up 5 minutes before closing, staff was very polite and friendly. Checked in my rental equipment before leaving for the day.
Eric McQueen
Rating:
5.0
Customer did not leave a comment.
Zackary McGee
Rating:
5.0
Great customer service!!!!!
Darren Lewis
Rating:
5.0
Ii had a perfect experience and there is nothing that I would suggest to improve that. Very profession caring and I sightful to my needs. Thank you for making my move pressure and stress free.
Norris Gilmore
Rating:
5.0
Customer did not leave a comment.
Gabriella Ramos
Rating:
5.0
Customer did not leave a comment.
JAMES HAMILTON
Rating:
5.0
Customer did not leave a comment.
Carol Fitzgerald
Rating:
5.0
Customer did not leave a comment.
Max Dooly
Rating:
5.0
I was notified the evening before my pickup date that my reservation was canceled. Your company changed the reservation from the 26th to the 25th. So I called customer service and the woman was very professional and rescheduled my reservation to the original time and date. This is the 2nd time it has happened, obviously a clitch in your system. But from there, everything went smoothly.
Ronald Davidson
Rating:
5.0
Customer did not leave a comment.
Ron Stewart
Rating:
5.0
They had all the additional equipment I needed for the trip
harrold voss
Rating:
5.0
Customer did not leave a comment.
Yiasha Gillett
Rating:
5.0
Customer did not leave a comment.
Bradley Clow
Rating:
5.0
Always top notch service.
Michiel Bullock
Rating:
5.0
The facility doesn’t open until 9am on Sundays. If you’re going to allow pickup prior to the office opening, you need to let the customer know that they will have to complete their check in on the app.
Allison Castro
Rating:
5.0
I was originally quoted a price of 340$ over the phone on customer service and then was charged 460$ when I got to the store
THOMAS ALLEN
Rating:
5.0
Customer did not leave a comment.
DAVID FOREE
Rating:
5.0
No improvement need, the staff at this location were exceptional in their pleasing the customer. I would definitely recommend or use their services again..
Deborah Francis
Rating:
5.0
Rented here 2x & both times were excellent. Knowledgeable & friendly staff. Highly recommend!
Penny Butts
Rating:
5.0
Customer did not leave a comment.
David Jones
Rating:
5.0
Customer did not leave a comment.
Linda Chalk
Rating:
5.0
Great location. Quick and friendly. Everything was perfect
Daniel Robison
Rating:
5.0
Joel was awesome. Very professional and pleasing. No hassles and very thorough excellent employee
James OByrne
Rating:
5.0
I love this storage center. I wish they had a non climate control section so I could keep all my stuff in one place. The staff are awesome every time I rent from there. It is probably the cleanest best run storage I’ve ever used. I would definitely recommend them to anyone I know
edward yanko
|
Overall Experience
Rating:
5.0
The staff has always been professional and pleasant with us. They were caring and worked with until the end of using the facility. God bless the staff at Acorn Storage on Culver in Palm Bay, FL.
Bryan Loyd
Bryan Loyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
thomas kerekes
|
Overall Experience
Rating:
5.0
Just need to start Veterans discount
MICHAEL COCKE
|
Overall Experience
Rating:
5.0
The storage facility is clean and the staff is super friendly. Would definitely rent here again if needed.
Amanda Sosa
|
Overall Experience
Rating:
5.0
very nice place
JOHN LEWELLYN
|
Overall Experience
Rating:
5.0
If you are looking for a facility that is clean, well maintained and secure then Acorn storage is the place for you! I rented a unit for 2 years and never saw 1 bug. The staff was so helpful, friendly and polite and were always eager to answer any question I had. They made the process of moving in and out so easy. If I am ever in need of storage facility in the future, I will never think twice about calling them first. Best wishes wish your expansion. Keep up the GREAT work! Sharon
Sharon McKnight
|
Overall Experience
Rating:
5.0
Excellent facility, very pleased, no complaints over past four and half years.
JAMES GREER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Helen spradling
|
Overall Experience
Rating:
5.0
Our personal belongings remained in excellent condition over the years we stored them with Acorn. We would definitely recommend them due to the cleanliness and easy-access of their units.
cheryl johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shari mclean
|
Overall Experience
Rating:
5.0
I have used this location for storage and U-Haul truck rentals over the past 2.5 years. I have found the staff to be excellent each and every time I have been there. Anytime in the future I need either storage or truck rental, this is where I will go.
ROY SIMMS
|
Overall Experience
Rating:
5.0
Great and helpful staff!
jason VanGilder
|
Overall Experience
Rating:
5.0
I was very pleased with my experience at the Acorn Mini Storage facility.
Gary Bartlett
|
Overall Experience
Rating:
5.0
I genuinely appreciate your kindness and courtesy whenever we spoke, Thank you for the great service.
deborah keyser
|
Overall Experience
Rating:
5.0
OUTSTANDING service all the time , James goes beyond to help any issues that a cure!! Enjoyed my service with Acorn
PATTY AGRESSOTT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda gladstone
|
Overall Experience
Rating:
5.0
The team was a pleasure to deal with. They bent over backwards to insure that my rental experience exceeded all expectations. The facility was well maintained and very clean. For anyone needing a mini warehouse rental from Palm Bay to Melbourne, I highly recommend Acorn Mini Storage. - Ralph
Ralph Golson
|
Overall Experience
Rating:
5.0
Thanks! Everyone was so nice which is really important because a lot of people who use storage units are going through rough times.
nina galvani
|
Overall Experience
Rating:
5.0
Joel is excellent. He is knowledgable and always looks out for the customer’s best interest. I always feel appreciated and I will return for other moving and storage needs.
Beverly Jones
|
Overall Experience
Rating:
5.0
very nice
Steven Fawcett
|
Overall Experience
Rating:
5.0
Professional, knowledgeable, and courteous staff!
Enjoyed my experience using your facility!
carl strippoli
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eric moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Vondersmith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary mcavoy
|
Overall Experience
Rating:
5.0
The staff, James & Joel, have always been very helpful, courteous, and professional. May I take this opportunity to say it was a very 😊 happy relationship and best wishes.
JEAN WORKMAN
|
Overall Experience
Rating:
5.0
Excellent location to store you items. I had an 10x20 and a 10x10 while waiting to move. The personnel at the front desk were great. Very friendly , helpful, and accommodating.
Charles Fraley
|
Overall Experience
Rating:
5.0
This is a very nice facility for storage. The people are very friendly. There are plenty of carts to move to/from your car or truck to the storage unit. The restrooms are always clean.
David Norris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Slade
|
Overall Experience
Rating:
5.0
The best! Very clean, the nicest staff you could ever work with, great prices. Recommend!
jacob mccreary
|
Overall Experience
Rating:
5.0
I have used a number of storage facilities in the past but this one was the best. A 10 out of 10!
Keep up the good work!
david stuart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERYL PRICE
|
Overall Experience
Rating:
5.0
Joel was brilliant in helping me get sorted and managed.
Haydee Figueroa
|
Overall Experience
Rating:
5.0
Everyone was very helpful. They walked through the process and showed me around this very nice facility.
Kurt Ruff
|
Reservation
Rating:
5.0
Nice monthly cost. Cheapest around
JIMMIE HODGINS
|
Reservation
Rating:
5.0
Communication prior to storage was excellent.
David Wickham
|
Reservation
Rating:
5.0
It was quick Jerry showed us our storage unit and we had out stuff in the unit with in minutes it was great.
Sarah Sawyer
|
Reservation
Rating:
3.0
Nothing out of the ordinary - nothing bad.
Kelly Therrian
|
Reservation
Rating:
5.0
Very nice please was clean easy access. Facilities. New building the big units are 12' high which is awesomeness
Check in guy was very helpful. All in all very great experience.
March 19 2019.
fazal khan
|
Reservation
Rating:
5.0
Being able to store some of our household goods while we were moving to a smaller home was a great help. We were able to get everything we wanted to keep moved when we were ready.
CAROLE MULL
|
Overall Experience
Rating:
5.0
Everyone of your staff were very helpful and professional.