There should be a UHUAL board or Banner outside of the Vacuum store to let new customers know they cam pick up UHUAL truck from here. Thanks,MUHAMMADYASIR S.
ACE Vacuums Of Fairfax
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
First, the store didn't open until almost 10:30, as the person strolled in late. Second, I reserved a dolley but, the pick up location didn't have dolleys so, I had to drive to another location for that. Third, the guy at the store told me I would receive credit for the unused mileage but, that was wrong. This all was quite unfortunate, as I've been a long time frequent customer but, after this experience I will be rethinking any future moving choices. I did appreciate the professional service at the drop off location. I think u haul should stick to only renting from actual u haul sites as my drop off one.Tina W.
You can improve your service by advising your customers when a reservation change has occurred. I was significantly inconvenienced during my recent experience. Original reservation made to collect truck at the Manassas, VA location off Sudley Rd. It wasn't until arriving at the Manassas location I was made aware of location pick up change. The staff at this location could have cared less. Frustrated and pissed, I had to speed to the Fairfax location to collect truck before they closed.Guy A.
El cliente no dejó un comentario.JULIOERNESTO R.
Agent was helpful, pleasant , and very courteous...CLAYTONALEXANDER K.
This was very difficult to find. The turn to drive behind the vacuum store to the back parking lot where the truck needed to go was so tight anything larger than a 10-ft truck would never make the turn. I was not in the store so I cannot comment on that as the representative met me in the parking lot.Susan V.
This was my first experience ever with U-Haul and it was a great one because of Keven who was a truly an exellent and professional performer. Many thanksOmran O.
El cliente no dejó un comentario.Qasem D.
El cliente no dejó un comentario.KATHRYNJEAN M.
El cliente no dejó un comentario.Ashante B.
Very hard to find and getting Uhaul around the back was very challengingLinda E.
Excellent customer service and very clean vehicleDavid H.