Customer Reviews for Ace Self Storage
(U-Haul Neighborhood Dealer)

1,099 reviews

1416 Riverside Dr   Mount Vernon, WA 98273
(***Lunch is from 2pm to 3pm Daily***, ***Location is unmanned during this time***)

(360) 424-4724

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8:30 am–5:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/22/2024: 8:30 am - 2:00 pm
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(360) 424-4724

1416 Riverside Dr
Mount Vernon, WA 98273
(***Lunch is from 2pm to 3pm Daily***, ***Location is unmanned during this time***)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8:30 am–5:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/22/2024: 8:30 am - 2:00 pm
  • 5/27/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Jones 
Rating:
5.0

Customer did not leave a comment.

Andrea Holodnick 
Rating:
4.0

Customer did not leave a comment.

Dean Myers 
Rating:
5.0

The person receiving the U-Haul was very nice and helpful and great representative for the U-Haul company. This was a refreshing change from our initial interaction with the personnel in Maryland.

Charles Carrell 
Rating:
5.0

Really easy to rent and pay for. Friendly clerk. Everything just went so smoothly and without incident

kolton baker 
Rating:
5.0

Customer did not leave a comment.

Beverly Hoelzle 
Rating:
5.0

Keep doing what you are doing, this was an easy move because of the service I received.

MELINDA HANLEY 
Rating:
5.0

Great experience as usual. The person working there is always efficient and very pleasant to work with. Excellent experience !!

Louis Kovitz 
Rating:
5.0

staff at this location absolutely brilliant, very helpful! will rent from this location again. thank you

Shane Tissot 
Rating:
4.0

The site had no personnel.

Burt Pride 
Rating:
4.0

Customer did not leave a comment.

Tom Vogel 
Rating:
5.0

Customer did not leave a comment.

kathryn garner 
Rating:
5.0

Customer did not leave a comment.

Eleanor Gates 
Rating:
5.0

Customer did not leave a comment.

Catherine Lynch 
Rating:
5.0

Customer did not leave a comment.

Julian Smith 
Rating:
5.0

Customer did not leave a comment.

Jenna King 
Rating:
5.0

Customer did not leave a comment.

Angela Atwell 
Rating:
5.0

Nothing. They went above and beyond to help us when everything fell apart on our end. Highly recommend!

Brian Bugg 
Rating:
5.0

Very fast and friendly service.

Rich Boynton 
Rating:
4.0

mobile app not functional

David Speed 
Rating:
4.0

Make sure all fluids are filled..the washer wiper was empty and make sure to return deposit right away not in a check

linda vivanco 
Rating:
4.0

The equipment and location was changed by U-Haul without notifying me…will never make an online reservation again. U-Haul’s online reservations system is horrible

James Hartley 
Rating:
4.0

Customer did not leave a comment.

Zachary Barnes 
Rating:
5.0

Customer did not leave a comment.

cooper parish 
Rating:
5.0

Customer did not leave a comment.

Jesse Villesca 
Rating:
5.0

Customer did not leave a comment.

Julie Pettigrew 
Rating:
3.0

Using the "pick up your truck" was a nightbmare. Took more than 40 minutes as the app kept crashing

Skagit Opera 
Rating:
5.0

Customer did not leave a comment.

Patrick Kelly 
Rating:
5.0

Customer did not leave a comment.

LAURA LYNN 
Rating:
5.0

Checkout and return was quick and easy.

Thomas Gustafson 
Rating:
4.0

Customer did not leave a comment.

Sharon Fields 
Rating:
5.0

Customer did not leave a comment.

JAMES FRIEDRICHS 
Rating:
5.0

Customer did not leave a comment.

Debra Eastman 
Rating:
5.0

The attendant was very helpful, and everything went smooth as could be. No issues no complaints. Your lot attendant is an asset to this location.

Norman Barilleaux 
Rating:
5.0

Customer did not leave a comment.

Vanessa Woo 
Rating:
4.0

Customer did not leave a comment.

Patrick Kelly 
Rating:
4.0

I picked up a pickup truck for a couple hours to transport a large bookshelf I'd just purchased. The round trip only cost $30, which was 1/3 of what the delivery fee would have been.

JOHN FARNSWORTH 
Rating:
4.0

The aging tiny house that serves as the office is very unique. Very quick and positive rental process at this location.

Mark Casebeer 
Rating:
5.0

Customer did not leave a comment.

douglas chandler 
Rating:
5.0

Customer did not leave a comment.

deon mcmurry 
Rating:
5.0

Customer did not leave a comment.

Victoria Hanna 
Rating:
5.0

The lady working the office was extremely friendly and helpful.

Melinda Echols 
Rating:
5.0

Great customer service.

CRISTIAN IBARRA ESPARZA 
Rating:
4.0

Customer did not leave a comment.

Janel Storbakken 
Rating:
5.0

Customer did not leave a comment.

CYDNEY ROCHFORD 
Rating:
5.0

The gal at this location was good at her job & very friendly.

Stephanie Sedano 
Rating:
5.0

Can't think of anything

EILEEN Joslin 
Rating:
5.0

Customer did not leave a comment.

Virginia Lubbe 
Rating:
5.0

Employee was great. Helped me back up to the trailer. Hitched and unhitched it for me. Great experience.

Kurtis Scoby 
Rating:
5.0

Sales rep at Ace Self Storage was fantastic. We need more people like her in the world.

Scott Ward 
Rating:
3.0

Customer did not leave a comment.

Corey Radel 
Rating:
5.0

Customer did not leave a comment.

douglas chandler 
Rating:
5.0

I’d like to thank Kim for her great customer service.

Mark Hiraiwa 
Rating:
1.0

I won't ever use uhaul again

Nicholas Newton 
Rating:
5.0

Customer did not leave a comment.

Dennis Minor 
Rating:
5.0

Customer did not leave a comment.

Jerry McCulley 
Rating:
5.0

Customer did not leave a comment.

Matthew Bennett 
Rating:
5.0

The attendant was very helpful with hooking the trailer up for me. He answered all my questions and made the process go quickly.

ROBERT PRATER 
Rating:
5.0

Fast, friendly, terrific customer service.

MICHELLE LYNN 
Rating:
5.0

Nothing

Jack Scruggs 
Rating:
5.0

Self drop off

Matthew Boyce 
Rating:
5.0

The person running this site does an excellent and efficient job. Have rented here many times with no problems

Brian Rhodes 
Rating:
1.0

My drop off location DID NOT EXIST, though I had communication from U Haul giving me the address. Since the non-existant drop off location was on AN ISLAND, I had to take the truck back across Puget Sound on a FERRY and blow all my plans for a short vacation. I wouldn't recommend U Haul to ANYONE!

Dale Bush 
Rating:
5.0

Customer did not leave a comment.

David Choe 
Rating:
5.0

Kim was a friendly supportive agent who made our experience renting uhaul go smoothly.

Shelee King George 
Rating:
4.0

Customer did not leave a comment.

Christopher Gudger-Raines 
Rating:
5.0

Customer did not leave a comment.

Lane Elvin 
Rating:
5.0

Representative went above and beyond to help me out when I left my Disabled Placard in the vehicle

COLLEEN KAGELE 
Rating:
5.0

Customer did not leave a comment.

Ronnie Huffstetler 
Rating:
5.0

Geat job

Dale Jacobson 
Rating:
5.0

Customer did not leave a comment.

eva rodriguez 
Rating:
5.0

The customer service was spectacular! Able to help and offer solutions to my problem. A wonderful experience

thomas inman 
Rating:
5.0

Customer did not leave a comment.

Danial Nordstrom 
Rating:
5.0

Customer did not leave a comment.

Jennifer Boon 
Rating:
5.0

Customer did not leave a comment.

Richard Mullin 
Rating:
5.0

Friendly & quick service. Clean truck & easy drop off

Gregory Bates 
Rating:
5.0

Customer did not leave a comment.

Christine Minor 
Rating:
5.0

Customer did not leave a comment.

douglas buescher 
Rating:
5.0

Customer did not leave a comment.

Rosanne Paul 
Rating:
5.0

Kim the local Manager is great to work with. Will keep using this location for my future needs.

john petrich 
Rating:
5.0

Easy location to find, very helpful staff. Professional, knowledgeable and caring.

Ronald Pavelka 
Rating:
5.0

Customer did not leave a comment.

DANIEL BULLARD 
Rating:
4.0

Customer did not leave a comment.

Michael Blackwell 
Rating:
5.0

Employee was super friendly and helpful. I originally had a one way reservation. It got switched, based on availability, to a location much closer to my destination. The employee switched my reservation to ‘in town’ based on that to save me a few bucks. Much appreciated! I would definitely recommend this location!

Kasey Kriewald 
Rating:
5.0

Uhaul rep was great, truck was clean and ran like a top!

jim BAUMAN 
Rating:
5.0

Customer did not leave a comment.

Diana Peterson 
Rating:
5.0

Always a easy place to rent from

David Brunson 
Rating:
5.0

Customer did not leave a comment.

brett Barry 
Rating:
5.0

Customer did not leave a comment.

James Gunnels 
Rating:
5.0

Customer did not leave a comment.

Michael Wheatley 
Rating:
5.0

Kim was great! Loved that van was warmed up ready to go!

Maggie Wattle 
Rating:
5.0

Kim was awesome ! check in and check out was speedy.

Maggie Wattle 
Rating:
5.0

Customer did not leave a comment.

Steven Kuntz 
Rating:
5.0

Lady was very nice and took care of my order.

Stan Lewis 
Rating:
1.0

The truck was empty on gas and old Also had many problems with it starting, had to call road assistant and at the end had to call a friend to Jumpstart cause it was going to be 1 hour before they got to where i was and lost 2 hours of valuable time

Pedro Sanchez 
Rating:
5.0

Customer did not leave a comment.

Shedrick Marks 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson 
Rating:
4.0

Be open at the lunch hour.

Darlene Cory 
Rating:
5.0

Nothing. The employee is always very helpful.

Kendall Clapper 
Rating:
5.0

Customer did not leave a comment.

Fernando Villagran 
Rating:
5.0

We are very happy with Ace and highly recommend them to anyone in need of storage.

Thomas Sherfick  |  Overall Experience 
Rating:
4.0

your attendant was very helpful and made the rental a breeze

barry ward  |  Overall Experience 
Rating:
1.0

Thestorage facility would not accept the car because it is still not registered under my name. A bill of sale and receipts were faxed but no luck.

Privacy Request  |  First Impressions 
Rating:
5.0

Kim was very helpful, and i appreciate her committment to making sure we were satisfied.

Privacy Request  |  First Impressions 
Rating:
1.0

Phone was not answered once. Called several times over a 3 hour period. Office manager was preoccupied with personal matters outside the office when I arrived to signup. Not very professional.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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