Customer did not leave a comment.
Robert Jones- Washington WA
- Mount Vernon
- 98273
Customer Reviews for Ace Self Storage
(U-Haul Neighborhood Dealer)
(***Lunch is from 2pm to 3pm Daily***, ***Location is unmanned during this time***)
Services at this Location:
Contact Us
1416 Riverside DrMount Vernon, WA 98273
(***Lunch is from 2pm to 3pm Daily***, ***Location is unmanned during this time***)
Services at this Location:
Office Hours
- Mon-Fri: 9 am–5:30 pm
- Sat: 8:30 am–5:30 pm
- Sun: Closed
Special Operating Hours
- 5/22/2024: 8:30 am - 2:00 pm
- 5/27/2024: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Andrea Holodnick- Rating:
- 4.0
Customer did not leave a comment.
Dean Myers- Rating:
- 5.0
The person receiving the U-Haul was very nice and helpful and great representative for the U-Haul company. This was a refreshing change from our initial interaction with the personnel in Maryland.
Charles Carrell- Rating:
- 5.0
Really easy to rent and pay for. Friendly clerk. Everything just went so smoothly and without incident
kolton baker- Rating:
- 5.0
Customer did not leave a comment.
Beverly Hoelzle- Rating:
- 5.0
Keep doing what you are doing, this was an easy move because of the service I received.
MELINDA HANLEY- Rating:
- 5.0
Great experience as usual. The person working there is always efficient and very pleasant to work with. Excellent experience !!
Louis Kovitz- Rating:
- 5.0
staff at this location absolutely brilliant, very helpful! will rent from this location again. thank you
Shane Tissot- Rating:
- 4.0
The site had no personnel.
Burt Pride- Rating:
- 4.0
Customer did not leave a comment.
Tom Vogel- Rating:
- 5.0
Customer did not leave a comment.
kathryn garner- Rating:
- 5.0
Customer did not leave a comment.
Eleanor Gates- Rating:
- 5.0
Customer did not leave a comment.
Catherine Lynch- Rating:
- 5.0
Customer did not leave a comment.
Julian Smith- Rating:
- 5.0
Customer did not leave a comment.
Jenna King- Rating:
- 5.0
Customer did not leave a comment.
Angela Atwell- Rating:
- 5.0
Nothing. They went above and beyond to help us when everything fell apart on our end. Highly recommend!
Brian Bugg- Rating:
- 5.0
Very fast and friendly service.
Rich Boynton- Rating:
- 4.0
mobile app not functional
David Speed- Rating:
- 4.0
Make sure all fluids are filled..the washer wiper was empty and make sure to return deposit right away not in a check
linda vivanco- Rating:
- 4.0
The equipment and location was changed by U-Haul without notifying me…will never make an online reservation again. U-Haul’s online reservations system is horrible
James Hartley- Rating:
- 4.0
Customer did not leave a comment.
Zachary Barnes- Rating:
- 5.0
Customer did not leave a comment.
cooper parish- Rating:
- 5.0
Customer did not leave a comment.
Jesse Villesca- Rating:
- 5.0
Customer did not leave a comment.
Julie Pettigrew- Rating:
- 3.0
Using the "pick up your truck" was a nightbmare. Took more than 40 minutes as the app kept crashing
Skagit Opera- Rating:
- 5.0
Customer did not leave a comment.
Patrick Kelly- Rating:
- 5.0
Customer did not leave a comment.
LAURA LYNN- Rating:
- 5.0
Checkout and return was quick and easy.
Thomas Gustafson- Rating:
- 4.0
Customer did not leave a comment.
Sharon Fields- Rating:
- 5.0
Customer did not leave a comment.
JAMES FRIEDRICHS- Rating:
- 5.0
Customer did not leave a comment.
Debra Eastman- Rating:
- 5.0
The attendant was very helpful, and everything went smooth as could be. No issues no complaints. Your lot attendant is an asset to this location.
Norman Barilleaux- Rating:
- 5.0
Customer did not leave a comment.
Vanessa Woo- Rating:
- 4.0
Customer did not leave a comment.
Patrick Kelly- Rating:
- 4.0
I picked up a pickup truck for a couple hours to transport a large bookshelf I'd just purchased. The round trip only cost $30, which was 1/3 of what the delivery fee would have been.
JOHN FARNSWORTH- Rating:
- 4.0
The aging tiny house that serves as the office is very unique. Very quick and positive rental process at this location.
Mark Casebeer- Rating:
- 5.0
Customer did not leave a comment.
douglas chandler- Rating:
- 5.0
Customer did not leave a comment.
deon mcmurry- Rating:
- 5.0
Customer did not leave a comment.
Victoria Hanna- Rating:
- 5.0
The lady working the office was extremely friendly and helpful.
Melinda Echols- Rating:
- 5.0
Great customer service.
CRISTIAN IBARRA ESPARZA- Rating:
- 4.0
Customer did not leave a comment.
Janel Storbakken- Rating:
- 5.0
Customer did not leave a comment.
CYDNEY ROCHFORD- Rating:
- 5.0
The gal at this location was good at her job & very friendly.
Stephanie Sedano- Rating:
- 5.0
Can't think of anything
EILEEN Joslin- Rating:
- 5.0
Customer did not leave a comment.
Virginia Lubbe- Rating:
- 5.0
Employee was great. Helped me back up to the trailer. Hitched and unhitched it for me. Great experience.
Kurtis Scoby- Rating:
- 5.0
Sales rep at Ace Self Storage was fantastic. We need more people like her in the world.
Scott Ward- Rating:
- 3.0
Customer did not leave a comment.
Corey Radel- Rating:
- 5.0
Customer did not leave a comment.
douglas chandler- Rating:
- 5.0
I’d like to thank Kim for her great customer service.
Mark Hiraiwa- Rating:
- 1.0
I won't ever use uhaul again
Nicholas Newton- Rating:
- 5.0
Customer did not leave a comment.
Dennis Minor- Rating:
- 5.0
Customer did not leave a comment.
Jerry McCulley- Rating:
- 5.0
Customer did not leave a comment.
Matthew Bennett- Rating:
- 5.0
The attendant was very helpful with hooking the trailer up for me. He answered all my questions and made the process go quickly.
ROBERT PRATER- Rating:
- 5.0
Fast, friendly, terrific customer service.
MICHELLE LYNN- Rating:
- 5.0
Nothing
Jack Scruggs- Rating:
- 5.0
Self drop off
Matthew Boyce- Rating:
- 5.0
The person running this site does an excellent and efficient job. Have rented here many times with no problems
Brian Rhodes- Rating:
- 1.0
My drop off location DID NOT EXIST, though I had communication from U Haul giving me the address. Since the non-existant drop off location was on AN ISLAND, I had to take the truck back across Puget Sound on a FERRY and blow all my plans for a short vacation. I wouldn't recommend U Haul to ANYONE!
Dale Bush- Rating:
- 5.0
Customer did not leave a comment.
David Choe- Rating:
- 5.0
Kim was a friendly supportive agent who made our experience renting uhaul go smoothly.
Shelee King George- Rating:
- 4.0
Customer did not leave a comment.
Christopher Gudger-Raines- Rating:
- 5.0
Customer did not leave a comment.
Lane Elvin- Rating:
- 5.0
Representative went above and beyond to help me out when I left my Disabled Placard in the vehicle
COLLEEN KAGELE- Rating:
- 5.0
Customer did not leave a comment.
Ronnie Huffstetler- Rating:
- 5.0
Geat job
Dale Jacobson- Rating:
- 5.0
Customer did not leave a comment.
eva rodriguez- Rating:
- 5.0
The customer service was spectacular! Able to help and offer solutions to my problem. A wonderful experience
thomas inman- Rating:
- 5.0
Customer did not leave a comment.
Danial Nordstrom- Rating:
- 5.0
Customer did not leave a comment.
Jennifer Boon- Rating:
- 5.0
Customer did not leave a comment.
Richard Mullin- Rating:
- 5.0
Friendly & quick service. Clean truck & easy drop off
Gregory Bates- Rating:
- 5.0
Customer did not leave a comment.
Christine Minor- Rating:
- 5.0
Customer did not leave a comment.
douglas buescher- Rating:
- 5.0
Customer did not leave a comment.
Rosanne Paul- Rating:
- 5.0
Kim the local Manager is great to work with. Will keep using this location for my future needs.
john petrich- Rating:
- 5.0
Easy location to find, very helpful staff. Professional, knowledgeable and caring.
Ronald Pavelka- Rating:
- 5.0
Customer did not leave a comment.
DANIEL BULLARD- Rating:
- 4.0
Customer did not leave a comment.
Michael Blackwell- Rating:
- 5.0
Employee was super friendly and helpful. I originally had a one way reservation. It got switched, based on availability, to a location much closer to my destination. The employee switched my reservation to ‘in town’ based on that to save me a few bucks. Much appreciated! I would definitely recommend this location!
Kasey Kriewald- Rating:
- 5.0
Uhaul rep was great, truck was clean and ran like a top!
jim BAUMAN- Rating:
- 5.0
Customer did not leave a comment.
Diana Peterson- Rating:
- 5.0
Always a easy place to rent from
David Brunson- Rating:
- 5.0
Customer did not leave a comment.
brett Barry- Rating:
- 5.0
Customer did not leave a comment.
James Gunnels- Rating:
- 5.0
Customer did not leave a comment.
Michael Wheatley- Rating:
- 5.0
Kim was great! Loved that van was warmed up ready to go!
Maggie Wattle- Rating:
- 5.0
Kim was awesome ! check in and check out was speedy.
Maggie Wattle- Rating:
- 5.0
Customer did not leave a comment.
Steven Kuntz- Rating:
- 5.0
Lady was very nice and took care of my order.
Stan Lewis- Rating:
- 1.0
The truck was empty on gas and old Also had many problems with it starting, had to call road assistant and at the end had to call a friend to Jumpstart cause it was going to be 1 hour before they got to where i was and lost 2 hours of valuable time
Pedro Sanchez- Rating:
- 5.0
Customer did not leave a comment.
Shedrick Marks- Rating:
- 5.0
Customer did not leave a comment.
Mark Johnson- Rating:
- 4.0
Be open at the lunch hour.
Darlene Cory- Rating:
- 5.0
Nothing. The employee is always very helpful.
Kendall Clapper- Rating:
- 5.0
Customer did not leave a comment.
Fernando Villagran- Rating:
- 5.0
We are very happy with Ace and highly recommend them to anyone in need of storage.
Thomas Sherfick | Overall Experience- Rating:
- 4.0
your attendant was very helpful and made the rental a breeze
barry ward | Overall Experience- Rating:
- 1.0
Thestorage facility would not accept the car because it is still not registered under my name. A bill of sale and receipts were faxed but no luck.
Privacy Request | First Impressions- Rating:
- 5.0
Kim was very helpful, and i appreciate her committment to making sure we were satisfied.
Privacy Request | First Impressions- Rating:
- 1.0
Phone was not answered once. Called several times over a 3 hour period. Office manager was preoccupied with personal matters outside the office when I arrived to signup. Not very professional.
Privacy Request | First ImpressionsAdditional Services at this Location
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