Customer Reviews for Ace Peninsula Hardware
(U-Haul Neighborhood Dealer)

676 reviews

2098 Nickerson Blvd   Hampton, VA 23663

(757) 827-8029

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 9:30 am–5 pm

Services at this Location:

Contact Us

(757) 827-8029

2098 Nickerson Blvd
Hampton, VA 23663

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 9:30 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

It was hard to put gas in the 15 foot U-Haul Truck, while trying to pump gas it constantly clicks like it's full and I went to multiple gas stations so it's definitely a problem with the truck. The windshield wipers also were bad, one even came off while using it. Customer Service was friendly, but understaffed.

JEREMIAH S 
Rating:
4.0

The truck smelled like smoke and I’m not a smoker but I’m not one to complain. I had to move in a hurry and the workers were so nice and helpful.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Bryan H 
Rating:
5.0

Customer did not leave a comment.

Ryan K 
Rating:
5.0

Customer did not leave a comment.

Sieglinda M 
Rating:
5.0

Excellent checkin process. It went quickly and I was back at my home finishing my move!! Thanks!!

Susan C 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

A++++ 5 Star experience. The Ace Hardware staff were pleasant and helpful!! Easy return. Fast and Efficient!!

Susan C 
Rating:
5.0

Customer did not leave a comment.

Chad M 
Rating:
5.0

they were so helpful!!

ASHLEYJOICE D 
Rating:
5.0

I believe the weather was the just cause for the uncleanness state of the vehicle.

Garry M 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T 
Rating:
5.0

Customer did not leave a comment.

Greg L 
Rating:
5.0

Customer did not leave a comment.

Shakeva M 
Rating:
3.0

Customer did not leave a comment.

Latika T 
Rating:
5.0

excellent service and treatment. great experience

Roger C 
Rating:
5.0

Place eye hooks or something in the truck that a bungee or ratchet strap could attach to. This would be highly ideal!

Demetrius G 
Rating:
2.0

The staff was very nice and helpful, but the location was very hard to reach for me. I initially reserved the truck at one location, which was very close to my storage facility (0.6 miles distance) , and Uhaul changed the truck pick up/dropp off location the night before pick up to a location 20 minutes away from my initial pickup/dropp off location . Having to pick up the truck at a much further location, caused the movers to have to drive extra miles and wasted a lot of time which i did not plan for, my movers ran out of time, the person driving the truck didn t have time to refuel the truck and I got charged for it and exhorbitant amount ( $55 for 5 gallons), and none of this was my fault. It was all Uhaul s poor planning and I could not understand why did I have a reservation but they didn t have the truck at location I needed it, i chose that location so I would be close to my storage and not have to rush. Ended up paying $160 for the truck which i initially rented for $96.....Now i will think twice before renting a Uhaul when I will need to take my stuff out of storage and move it across the country. This is in not a good way to conduct business and take advantage of military families.

Mihaela O 
Rating:
5.0

Customer did not leave a comment.

Keith F 
Rating:
5.0

Everything was great.

JANETSHAY W 
Rating:
5.0

Customer did not leave a comment.

Alexis W 
Rating:
5.0

Customer did not leave a comment.

Jennie D 
Rating:
5.0

Customer did not leave a comment.

Felicia H 
Rating:
5.0

Customer did not leave a comment.

Soua Y 
Rating:
5.0

The young lady that helped me was sweet as candy. Truly a great experience.

Isidore E 
Rating:
5.0

Good all the way around.

Alan R 
Rating:
5.0

The U-Haul staff were courteous, professional and friendly. I would definitely recommend this location to my friends and family.

Chad M 
Rating:
5.0

Customer did not leave a comment.

Valencia L 
Rating:
1.0

Customer did not leave a comment.

Lane S 
Rating:
5.0

Customer did not leave a comment.

Donald M 
Rating:
5.0

Customer did not leave a comment.

Cheyenne P 
Rating:
4.0

You rescheduled my pickup location 3 times and i got worried so switched to a 20 footer instead of a 26. Pickup went fine other than that

Paul M 
Rating:
5.0

No improvement necessary since The people I dealt with were fast and friendly

brian g 
Rating:
5.0

Quick, friendly and accommodating.

Cynthia L 
Rating:
5.0

Customer did not leave a comment.

denisa m 
Rating:
5.0

Customer did not leave a comment.

Ronald L 
Rating:
4.0

Customer did not leave a comment.

Regina R 
Rating:
5.0

Customer did not leave a comment.

jay R 
Rating:
5.0

It was a great experience at Ace Hardware but U-Haul advertising on all the trucks is extremely misleading. It’s very misleading to think that you can rent a U-Haul for $19.99. I offered to pick it up for my daughter and ended up throwing down over 80 bucks. That’s not something she could afford on her income but she believed she could because the truck said “$19. 99+fees.” It should say “fees could exceed price of truck rental by 300%.”

Shiela F 
Rating:
5.0

Customer did not leave a comment.

wilbert s 
Rating:
4.0

The staff was top notch and extremely helpful.

Donna E 
Rating:
5.0

Customer did not leave a comment.

eric a 
Rating:
3.0

Charged for gas when it was returned on the same level, truck had cigarette ash in the cupholder , associate never had me do a post inspection. Simply had me pay and handed me the keys and that was that.

LOGANESTON G 
Rating:
5.0

Art did a great job for me

THOMASCHRISTOPHE H 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Alex, Art and other staff did a great job for me.

THOMASCHRISTOPHE H 
Rating:
2.0

The order was for a van and the clerk did not know that there no vans available. I asked how much and the clerk did finally change my order to a panel truck.

Charles L 
Rating:
5.0

Excellent service, easy pick up

William H 
Rating:
5.0

Was quick and easy to drop off with the app.

HEATHER E 
Rating:
5.0

All good!

Debbie E 
Rating:
2.0

Missing the light connection cable. Luckily another trailer had one, otherwise I would have had to find a trailer at another location.

Daniel B 
Rating:
4.0

Customer did not leave a comment.

LESHAWN H 
Rating:
5.0

Customer did not leave a comment.

Robin K 
Rating:
5.0

The internet was temporarily down at this location, but the crew went above and beyond to help me check out with my truck! Couldn’t ask for a better experience given the circumstances. Thanks Ace Crew!

Catherine J 
Rating:
5.0

Customer did not leave a comment.

Darnell C 
Rating:
5.0

Please make sure places like the tobacco and grocery store have the appropriate resources to respond to reservations using technology. This was a failure for this venue. I do not think a company can truly be a U-Haul contracted faciliiy without the appropriate technology and staff with the appropriate knowledge.

Senobia C 
Rating:
5.0

Customer did not leave a comment.

Tyshara B 
Rating:
2.0

When I rented the auto transport and I told them I was only needing it for a few hours when I get to the drop of location they will knock off $50.00 off the rental price and I was told at the drop off location that there's nothing they can do about it. Once again U-Haul screwed me over. I'm not using them again and I'm getting ready to move so I guess I'll use someone else for my truck rental !

JIMMIE W 
Rating:
5.0

Customer did not leave a comment.

jENNIFER S 
Rating:
5.0

Customer did not leave a comment.

Gizzelle B 
Rating:
5.0

Love your technology used for the rental process!

Timothy G 
Rating:
5.0

Fast, easy online application and easy check in after using the U-Haul. Smooth all around.

Ricky M 
Rating:
3.0

The storage area of the truck had not been swept out, and there were items left behind from the previous renter. We rented a dolly, but we had to find someone to go get it for us, which took a very long time. We ended up not leaving the parking lot until almost an hour after we got there.

JESSICA A 
Rating:
3.0

Customer did not leave a comment.

Takeya P 
Rating:
5.0

I returned the uhaul 2 days in advance and contacted your company to see about a refund and no one has contacted me back.

Carrie D 
Rating:
5.0

An Ace Hardware employee needs training, otherwise good service.

Marcus S 
Rating:
4.0

Give the customer a final bill upon returning the unit or truck to U-Haul

William W 
Rating:
5.0

Customer did not leave a comment.

STEVE K 
Rating:
5.0

Customer did not leave a comment.

Ralph S 
Rating:
5.0

Customer did not leave a comment.

Tammy F 
Rating:
5.0

First time rented and everything went very well. Thank you

Thomas K 
Rating:
3.0

Customer did not leave a comment.

Susan K 
Rating:
4.0

I just did a drop off at ace and no one helped me. It was more self service which was actually nice too.

Keyana L 
Rating:
3.0

Reduce the sign in process.

PHILIP P 
Rating:
5.0

Customer did not leave a comment.

Shawn C 
Rating:
5.0

I've been coming here for years for all my moves. Mostly because of the friendly and courteous, helpful, and kind way I am treated every single time. Plus the trucks are ALWAYS CLEAN, AWESOME AIR CONDITIONED, AND NEVER ANY ISSUES. DEFINITELY RECOMMEND TO ANYONE. GREAT PRICES.

Juan C 
Rating:
5.0

Customer did not leave a comment.

Dawn B 
Rating:
5.0

The boss of ace hardware was very rude and disrespectful snatched the keys and walked outside even after i had already did the self check-im and because of his "rude customer service " i would not recommend this location to anyone other than yhat everything was great

Orvel B 
Rating:
5.0

If it wasn't for Ace Hardware I wouldn't rent from you again! Ace Hardware went above what needed to be done to accommodate my needs. U-Haul on Mercury was no help at all,

STEVE K 
Rating:
5.0

Customer did not leave a comment.

Curtis P 
Rating:
3.0

Clean the equipment and it was not my original place to pick up the truck so I was a little disappointed how to drive a little bit of distance to pick up the truck so I use more mileage

wanda s 
Rating:
5.0

The Ace Hardware location was great. The employees are always friendly

Tracie R 
Rating:
5.0

Customer did not leave a comment.

Cathy P 
Rating:
5.0

Customer did not leave a comment.

Melissa H 
Rating:
5.0

Customer did not leave a comment.

Sherman F 
Rating:
5.0

Customer did not leave a comment.

Patrina J 
Rating:
5.0

Customer did not leave a comment.

shiloh f 
Rating:
1.0

There was a major computer error where.if refused to take mines and other customers forms of payment then when I tried to contact uhaul about it it was almost an hour wait just to get someone on the phone and now I'm being charged basically double for a company computer failure that I have not control over. Now I ask you how is that fair to your customers?

Leroy C 
Rating:
5.0

The person who helped over the phone and the associate when I went to pick up we’re both really nice and helpful. The truck itself was horrible to drive and needs a serious tune up

KIARAALESSANDRA B 
Rating:
5.0

The guys were so helpful. no wait time and easy paperwork!

Patricia L 
Rating:
4.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Customer did not leave a comment.

Sheila W 
Rating:
3.0

Everything was as expected, but I couldn't get the application to accept the upload of my driver's license picture

BELTON W 
Rating:
5.0

Customer did not leave a comment.

nicole w 
Rating:
5.0

You all .provide excellent service thank you all.

SHERWOODLEON G 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH D 
Rating:
3.0

This location doesn't rent any dollys for one way trips so I had to go back to the original requested location to get the dollys I had reserved.

Patricia T 
Rating:
5.0

Customer did not leave a comment.

Janice W 
Rating:
5.0

Truck was dirty. Customer service at counter was good.

Shonda W 
Rating:
5.0

Customer did not leave a comment.

mark w 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top