Comentarios del cliente para Ace Peninsula Hardware

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Ace Peninsula Hardware

Grado total:

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darrell S. en

Grado:

Everything was as it should be.

ARTHUR V. en

Grado:

The Ace Hardware store that I was redirected to in the Fox Hill area was VERY helpful, informed, trained and professional. Could not have asked for a better experience. HOWEVER... The place I initially rented the 5' x 8' enclosed trailer, 1023 W Mercury Blvd, Hampton, VA 23666, had me down for the WRONG Sunday, which was a week later than I had requested. It just so happened it was the same young, forgetful girl that I spoke to "IN PERSON" about 2 - 3 days earlier when I rented the trailer. She didn't have a clue what she was doing. Very unprofessional and evidently forgot any training she may have had!!! She either needs to be fired or put in remedial training...IMMEDIATELY! I DO NOT recommend using that location for anything (NOT EVEN A TURN AROUND ) and this is one of U-Hauls main locations in that area. PITIFUL SERVICE !!!

Sylvia F. en

Grado:

El cliente no dejó un comentario.

Joseph K. en

Grado:

El cliente no dejó un comentario.

Curtis E. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

TIFFANY W. en

Grado:

El cliente no dejó un comentario.

ANDREA L. en

Grado:

El cliente no dejó un comentario.

Donnie T. en

Grado:

El cliente no dejó un comentario.

Shaminece H. en

Grado:

El cliente no dejó un comentario.

Kathleen K. en

Grado:

This location is a dream to deal with. The one on Pulaski Hgwy in Baltimore, M.D. is a disgrace!

MARY C. en

Grado:

Customer service is very polite and helpful he’s name is Khamal keep it up your good work”??????

Helen T. en

Grado:

You guys were amazing. Thank you so much

Robert S. en

Grado:

El cliente no dejó un comentario.

Brian K. en

Grado:

Self drop off is much easier and straight forward.

Jerry E. en

Grado:

Better mileage pricing

Nzingha P. en

Grado:

El cliente no dejó un comentario.

Calvin D. en

Grado:

El cliente no dejó un comentario.

Brett D. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

Uhaul changed my pickup location the day before my rental. Why have a reservation if you are going to make me drive 20 minutes out of the way to pick up the rental?

KIPPY S. en

Grado:

Nothing to improve. Thanks for your service.

GABRIEL M. en

Grado:

Keep that same professionalism going as you interact with other customers.

William C. en

Grado:

u-help sucks

David D. en

Grado:

The employees at Ace Hardware were very friendly and helpful. The only the I had any complaint with (very little) is I had to rent the trailer online. Ace will not rent a trailer for local trip at this location.

Mike M. en

Grado:

Nothing to improve. Friendly and helpful staff at Ace Hardware in Hampton. Truck was clean and ready to go. Absolutely no issues. Have rented from them before and will do so again.

AARON S. en

Grado:

El cliente no dejó un comentario.

JAMES W. en

Grado:

Nothing....We had great customer service. Thank you.

Bernice W. en

Grado:

El cliente no dejó un comentario.

Heather S. en

Grado:

El cliente no dejó un comentario.

NANCY F. en

Grado:

El cliente no dejó un comentario.

Onalee S. en

Grado:

Signage at the store could more clearly indicate that there was a U-Haul pickup located inside the Ace Hardware. This was not the location I originally selected, it was assigned to me by U-Haul after my preferred location didn't have the truck I selected. So, I was confused when I arrived at the address I was given and could not have a U-Haul location. The rep who assisted was very helpful.

whitney T. en

Grado:

The two employees that assisted my husband and I were very patient and informative about the trailer. They showed us step by step how to put the trailer on and explained how we should go about taking it off if we needed.

Shinichi W. en

Grado:

El cliente no dejó un comentario.

Ernie E. en

Grado:

Friendly staff.

Scott L. en

Grado:

The customer service at the Uhaul Dealer was fantastic. The truck however had seen better days. I thought for sure the truck was going to break down during the move. The truck left a nice big oil spot on my concrete walk

Augustus H. en

Grado:

I placed an order for a one way truck from VA to PA. I get a call the day before to confirm my pick up for a one way 15 inch truck. They tell me the truck is guaranteed. I go in the next day and I’m told they don’t have a one way 15 inch truck. So I ask what my options are and the guy tells me they have a 10inch and I just took that. I drive all the way from VA and decide to make the drop off in PA and that’s when I find out that the truck the guy assigned me in place of my one way 15 inch truck was an in town 10 inch truck. He forgot to make it one way even though I specifically told him to. Now I get to PA and uhaul decides to charge me double the charge of what I was originally supposed to pay for a wrong destination fee. My contract specifically says one way truck but they assigned me an in town truck and now I have to pay for their mistake by paying for double the charges

Robyn R. en

Grado:

El cliente no dejó un comentario.

Nicole K. en

Grado:

El cliente no dejó un comentario.

Jane L. en

Grado:

El cliente no dejó un comentario.

Robyn R. en

Grado:

El cliente no dejó un comentario.

Tracey D. en

Grado:

El cliente no dejó un comentario.

ANGELA D. K. en

Grado:

El cliente no dejó un comentario.

Terry L. en

Grado:

Everything went well. Fast check out... Did after hours drop. Handled what we needed the truck for

Shedrick B. en

Grado:

El cliente no dejó un comentario.

victoria M. en

Grado:

El cliente no dejó un comentario.

Cody N. en

Grado:

Employees at Ace were very slow to help. However when I was helped by a UHAUL employee, the gentleman that helped me was very kind and quick checking out the truck.

Sarah W. en

Grado:

Great customer service including a very fast and easy checkout

tina R. en

Grado:

not sure why my milage was as much as I traveled from South Boston to Danville and then Danville to Hampton total miles should of been 238 but it says I went 45 miles over that very confusing for I have made that trip for 4 years and the milage has always been 207 miles from Hampton to Danville

Mike M. en

Grado:

El cliente no dejó un comentario.

Jonathan D. en

Grado:

Woman running the desk raised her voice to me. Extremely unprofessional and rude.

noel J. en

Grado:

El cliente no dejó un comentario.

Julianne G. en

Grado:

The physical UHAUL computer system was so slow but the people were apologetic and nice.

Flora C. en

Grado:

Excellent service ?? thank you!

Andrew W. en

Grado:

El cliente no dejó un comentario.

Timothy R. en

Grado:

Same as above

paul F. en

Grado:

El cliente no dejó un comentario.

Patricia S. en

Grado:

Man kept interrupting me when I was talking. Very rude.

Joe P. en

Grado:

Always welcoming.

DAWN W. en

Grado:

Great people great service

Billy K. en

Grado:

El cliente no dejó un comentario.

mICHAEL S. en

Grado:

Uhaul is no longer the inexpensive option to move stuff. I would be better off buying a used enclosed trailer.

DEBORAH T. en

Grado:

Nothing, unless it's a free rental. The service at the Ace Hardware location was courteous, thorough and fast. No waiting at the counter. They were very friendly and helpful.

Darren W. en

Grado:

Check equipment reserved before the client comes to make sure it works properly.

Angela J. en

Grado:

El cliente no dejó un comentario.

Deanne B. en

Grado:

El cliente no dejó un comentario.

Gerald H. en

Grado:

El cliente no dejó un comentario.

Shemiah B. en

Grado:

El cliente no dejó un comentario.

Christina H. en

Grado:

El cliente no dejó un comentario.

Anthony V. en

Grado:

El cliente no dejó un comentario.

Nathan G. en

Grado:

El cliente no dejó un comentario.

Kevin T. en

Grado:

El cliente no dejó un comentario.

Ray N. en

Grado:

El cliente no dejó un comentario.

Thomas J. en

Grado:

They worked diligently to get system back up and running after loss of power due to TS Michael. Professional and helpful. Would use again as a well as recommend.

Lee R. en

Grado:

El cliente no dejó un comentario.

Steve B. en

Grado:

El cliente no dejó un comentario.

Devante J. en

Grado:

El cliente no dejó un comentario.

Andre W. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

I had reserved 2 utility dollies in my reservation, but the location did not have any on hand. UHaul should ensure the equipment is at the location that the equipment is being picked up.

Beth E. en

Grado:

I dropped this off at an Ace Hardware I frequent and customer service is always excellent. No complaints, only compliments!

Robert H. en

Grado:

The service that I received at Ace Hardware was excellent, I photographed all of the dings on the vehicle & returned the vehicle prior to 8 pm. To prevent future problems I suggest that you have the brakes serviced and ride down the interstate to see what other problems occur. Thank you very much.

amanda R. en

Grado:

The place where I drped it off and very rude and did not want to give my money back and said y'all owed him money and he was not giving no more money out after a hour he finally gave to me

Athena S. en

Grado:

Great experience! It was so easy to get the truck. The process was easy and it was all around the best experience renting moving trucks!

michelle H. en

Grado:

El cliente no dejó un comentario.

natasha R. en

Grado:

The cabin could use a wipe down. Everything else was clean. The staff at ace hardware was great and very helpful. They made the experience excellent. Keep up the great customer service.

john K. en

Grado:

El cliente no dejó un comentario.

Vikki A. en

Grado:

El cliente no dejó un comentario.

Leyla B. en

Grado:

We showed up without a reservation and left with a small truck in about 10 minutes. GREAT customer service and speedy checkout!

Brian S. en

Grado:

Associate was not familiar with computer system and took extra time.

Marie D. en

Grado:

El cliente no dejó un comentario.

Ana F. en

Grado:

El cliente no dejó un comentario.

Marrianne N. en

Grado:

El cliente no dejó un comentario.

EVA H. en

Grado:

I found service poor replaced fuel and should have walked out to make sure fuel and truck met both yours agent and my inspection. I put back exactly what the gauge had when left not your drawing on paper. The clerck did take off extra charges.I find will not rent from uhaul again .

ANGELA K. en

Grado:

El cliente no dejó un comentario.

Derek P. en

Grado:

El cliente no dejó un comentario.

Thomas R. en

Grado:

Truck had airbag sensor issue whole time we drove. Concerned me because I thought airbag would deploy while I was driving but I had a time line to finish. Staff is amazing

Victor G. en

Grado:

Great thanks...

Donald T. en

Grado:

El cliente no dejó un comentario.

Richard L. en

Grado:

El cliente no dejó un comentario.

William E. en

Grado:

El cliente no dejó un comentario.

MONICA B. en

Grado:

The people that work at this store are awesome. My uhaul rental experience could not have gone any smoother. They were careful to explain everything and even gave me some tips. I will use them again when I need to rent.