Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

817 reviews

146 W Town St   Norwich, CT 06360

(860) 887-1118

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(860) 887-1118

146 W Town St
Norwich, CT 06360

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

john iovino 
Rating:
5.0

I just felt like the service was excellent ! The sales lady was so friendly and connected with me as she knew my mother in law from years ago. Made sure we were taken care of well in a horrible rain storm. I bought more gas replacement than I needed to because I was so grateful for how I was treated there. Many Thanks!

ELIZABETH OUELLETTE 
Rating:
5.0

Great service

Robert Beers 
Rating:
5.0

Customer did not leave a comment.

Francis Bollinger 
Rating:
4.0

Customer did not leave a comment.

Reo Michaud 
Rating:
5.0

The customer should know it’s not really 19.99. It’s more like double. That’s the only thing I thought was a little like false advertising.

LISA AMADO 
Rating:
5.0

Customer did not leave a comment.

RICARDO TAVAREZ 
Rating:
5.0

Customer did not leave a comment.

Robert Grady 
Rating:
5.0

Customer did not leave a comment.

MATTHIEU STEVENS 
Rating:
3.0

Clean cab of vehicles prior to renting again.

John Mayo 
Rating:
5.0

Customer did not leave a comment.

ANN MARIE MARTIN 
Rating:
5.0

Customer did not leave a comment.

Richard Dudek 
Rating:
5.0

Customer did not leave a comment.

Alison Lowe 
Rating:
5.0

Customer did not leave a comment.

SAGE WHITE 
Rating:
3.0

Inform customers that an X mark on damages have already been recorded

Jonathan Blake 
Rating:
5.0

Customer did not leave a comment.

James Griswold 
Rating:
5.0

Customer did not leave a comment.

HCURTIS NIBERT 
Rating:
5.0

Customer did not leave a comment.

JEAN MARTIN 
Rating:
5.0

We didn’t reserve a trailer but they did have one available when we went in. They were professional and courteous and we will go back there if we ever need to rent again.

KEN CASSAR 
Rating:
5.0

Customer did not leave a comment.

Charles Stewart III 
Rating:
5.0

Customer did not leave a comment.

Jason Griffin 
Rating:
5.0

Very positive experience. Pick up and drop off very easy and quick.

George Hunt 
Rating:
5.0

Nothing

Joanne Miller 
Rating:
1.0

The truck we had leaked water all over our personal belongings. We had to throw away a ton of food and now have a wet mattress.

Michelle Jacaruso 
Rating:
5.0

Process was pretty efficient and quick.

Jose Pagan 
Rating:
5.0

Customer did not leave a comment.

lori sfakios 
Rating:
5.0

Customer did not leave a comment.

Debra Torres 
Rating:
5.0

the truck has a vibration,at 2100rpm at 62 mph otherwise ok

Robert savage 
Rating:
5.0

Very nice people to deal with 👍👍

ALAN CHURCH 
Rating:
5.0

Excellent customer service agent, A great rental experience, I will recommend friends neighbors and everyone. Thank you so much!

Robbie Drummer 
Rating:
1.0

I reserved a uhaul at one location. After waiting around for hours only to find out they have nothing. Uhaul themselves gave me a hard time to get another uhaul and didn't give a location in the premises I was searching which added 20+ miles that I had to pay for. I'm never working with Uhaul again. I'll go with another franchise moving forward. Ace hardware was where I picked up the uhaul and the customer service was superb.

CRYSTAL DAUGHERTY 
Rating:
5.0

Customer did not leave a comment.

Mauricio Jiminian 
Rating:
2.0

Charged me 2 extra days for a trailer that I returned with a truck. The truck was successfully returned but the trailer wasnt. I called and they said they would fix it and that it was an error on thier part. I was told I wouldn't be charged. I was then charged 153 dollars without my consent or notification. I only found out after checking my bank.

William Jackson 
Rating:
5.0

Customer did not leave a comment.

ALAN CHURCH 
Rating:
3.0

U-Haul did not maintain the truck properly. There were multiple issues wrong with it, including the windshield wipers needing replacement. Which wouldn't have been a big deal, except for that I had to take it on the highway in a rainstorm.

Kevin Staehly 
Rating:
5.0

The staff at the Ace store was ready when we arrived for the pick-up. Check in (and drop off) were swift and easy.

Elmer Miller 
Rating:
3.0

I do not know how many times I have to rent from you before I get discounts

John Kobis 
Rating:
5.0

Very professional

william wilson 
Rating:
3.0

Customer did not leave a comment.

Eric Thomas 
Rating:
5.0

Good job

BRIAN DOYLE 
Rating:
2.0

I had a 8:00 reserve time and the key was not in the lock box that I needed for the equipment I had to wait until the store open

Mark Desotell 
Rating:
5.0

Customer did not leave a comment.

Susan Broyles 
Rating:
5.0

Customer did not leave a comment.

Tyshawn Watts 
Rating:
1.0

I reserved dollies and they were not put in the unit. I reserved the van for 8 am. I could not pick it up on time because they were not open until 9 am. I had planned my use around pick up before that time. Further, when I attempted to return the van the first desk person wouldn't assist me because they were inflating a tire. She eventually called someone over who I don't believe knew what they were doing. 2 other people returned their trucks during the time it took them to complete my return. I would choose a different site for rental in the future.

Robin Harris 
Rating:
5.0

.

Robert Olmstead 
Rating:
4.0

Customer did not leave a comment.

thomas restivo 
Rating:
5.0

Very helpful friendly staff at pick up and drop off. They helped me hitch up and return. Smooth and efficient! Thx

Christie Gilluly 
Rating:
3.0

I booked a vehicle for 8 hours returned it in six. I should not have been charged for 8 hours

Rose kovalik 
Rating:
3.0

I returned the vehicle with gas in it that I though was the right level.Lady comes out to tell me that I did not fill it to the right level and I told her I did and even showed her the picture I took before returning the truck.She first told me that it was just above Half a tank and I know for sure it was 3/4 of a tank I had to fill it too.,she come sand tells me that I had to put another gallon in so I won't be charged..so i l put 2 gallons in and past the mark .not to happy about the ending part.

heyward davisdson 
Rating:
4.0

Good location to rent from. The only hiccup was when the lady checking me out stopped took a phone call and proceeded to help that person instead of politely putting phone call on hold and finishing the customer she was helping.

Steve Woodruff 
Rating:
1.0

Windshield wipers broken, driver side outside mirror broken (would not stay in place to see behind vehicle) vehicle windshield very dirty, (could not see week out window) inside of vehicle dirty. When we returned it staff only credited $25! It was pouring rain when we rented this vehicle it was not maintained & safety issues in the rain! Feel we need to be compensated as we use uhaul 2x year. Customer service was terrible!

DANA ASHCOM 
Rating:
3.0

The van was filthy inside and out. I couldn't even use the cup holders. They had dirt and dust caked on and the steering wheel was sticky. Staff was friendly.

Anna Fishburne 
Rating:
5.0

Customer did not leave a comment.

dale Schumacher 
Rating:
3.0

Truck had a broken driver’s side rear view mirror. I had to drive with the window open and hold the mirror to see behind me. It was not swept out from the previous renter. The tires were mostly bald. None of the damage on the truck at pick up had stickers on it. I wanted a hand truck but was told they could not leave it in the truck for an early pick up. Was billed for it any way. The app does not allow you to contest anything on drop off. In order to use the app to drop off you have to hit “continue” without leaving any comments or answering negatively to any of the questions. I may have to rethink my using u-haul in the future.

Mark Price 
Rating:
3.0

I was overcharged five dollars

TODD MURPHY 
Rating:
2.0

They did not have the furniture dolly that I ordered, The truck had a service tire light on that they just said “oh yeah, that one tire always does that”. The seat would not move forward so my feet wouldn’t reach so the guy “rigged it” and just said Be careful, don’t try to move it. There were dirty socks in the cab and lots of what looked like pet hair.

Heather Gilbert 
Rating:
5.0

Clean your equipment

Charles E Dignazio 
Rating:
5.0

Excellent Customer Service. Convenient location. My only concern is the mobile pick-up option didn't work so I had to wait 30 minutes for the store to open. Uhaul issue not the stores.

Ford Gerritt 
Rating:
4.0

Customer did not leave a comment.

Robert Olmstead 
Rating:
4.0

Have a trailer where you first went to. The coustemer will go to the best one .

Paul Naumek 
Rating:
4.0

Customer did not leave a comment.

michael keegan 
Rating:
4.0

The AC did NOT work on a hot and humid day. We were e-flagged and found out it was a mistake by your company which delayed our trip. In fact, the operator who finally took out call after a 12 minute wait informed us that usually it is an hour wait. If we HAD waited an hour, we would have lost the deal we had to pickup furniture. So you guys suck! Also, when the man put our blankets in the back of the truck, he did NOT lock it. We were going down the road with the door wide open

Lucas Baker 
Rating:
5.0

Customer did not leave a comment.

Lisa Burns 
Rating:
5.0

Customer did not leave a comment.

mark eaton 
Rating:
5.0

Customer did not leave a comment.

John Martinez 
Rating:
3.0

Customer did not leave a comment.

Stephanie West 
Rating:
5.0

Good service!

Phuntsok Rigsang 
Rating:
4.0

I filled the gas tank, not knowing the mpg rate. I spent $71 on gas but then didn't even use a quarter of a tank. So basically I lost about $50. Understanding the mpg would help to know about how much gas to put in the tank.

Judy Paro 
Rating:
5.0

Excellent, responsible, respectful staff made the experience a breeze from start to finish. I'll use them again should the need arise and highly recommend the location to anyone with the need.

Donald Dutra 
Rating:
3.0

Staff appeared unorganized. Could not find keys to initial truck took three associates to complete transaction. Wasted my time. Should have upgraded to get me on my way.

Gregory Page 
Rating:
5.0

The counter representative was social and very helpful.

Angela Arriaga 
Rating:
5.0

Great service!!

Janice Cipriano 
Rating:
4.0

Customer did not leave a comment.

josh prottas 
Rating:
5.0

Customer did not leave a comment.

Janice Cipriano 
Rating:
4.0

The people involved with the rental were very good in helping. I would rent again from them.

john moran 
Rating:
5.0

Customer did not leave a comment.

Donald Zahaba 
Rating:
4.0

Need to spray dolly wheels for ease of use.

Judith Amiot 
Rating:
3.0

Van was extremely dirty on inside and I had to clean myself before using. Should do a deep clean before giving to another customer.

Frank Pontoriero 
Rating:
5.0

The 2 employees that attended us were very respectful and nice

MISAEL RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

William Meehan 
Rating:
5.0

Employees went above and beyond to make the experience smooth.

Jennifer Brohinsky 
Rating:
5.0

Customer did not leave a comment.

Connor Butcka 
Rating:
3.0

Customer did not leave a comment.

MICHAEL MONROE 
Rating:
3.0

Customer did not leave a comment.

Diana depizzol 
Rating:
4.0

Everything was great

SCOTT FISH 
Rating:
5.0

Nothing at all everything was so good.

ida giglio 
Rating:
3.0

This is the 2nd rental in a month that the uhauls are not to my expectations like they once were. The interiors are dirty, have spill markings everywhere, unvaccumed, just don't seem well maintained anymore.

Jamee MENOR 
Rating:
5.0

Customer did not leave a comment.

Jack Buckner 
Rating:
1.0

The rep we dealt with was a slow mumbled was hard to understand slow as all hell and when we told him the ignition was going as we had problems everytime we had to start the truck he tried to tell us we didn't know how to use the key so he mumbled alot hard to understand was slow obviously very un motivated and was sweating profusely even though he wasn't doing anything and really had the balls to tell us we didn't know how to use a key instead of acknowledge that he might have a ignition issue definitely wouldn't recommend this facility

Jeremy Terminesi 
Rating:
4.0

Customer did not leave a comment.

April Olmstead 
Rating:
5.0

None

MERLINE LOUIS 
Rating:
5.0

Great customer service

Deno Rubera 
Rating:
5.0

Clean vehicle inside and out between drivers. Inside smelled of cigarette, body odor and donuts…

RICHARD LAVOIE 
Rating:
3.0

Ensure equipment is operable before assigning to customer.

Matthew Frank 
Rating:
5.0

Customer did not leave a comment.

PETERM SONNENBERG 
Rating:
1.0

I made a reservation but i kept getting a error message saying there was no reservation but when i calles customer service the lady couldn’t help me and put me on hold for 30 mins. The whole experience was really stressful

Caitlyn Soja 
Rating:
5.0

Customer did not leave a comment.

dianne holowaty 
Rating:
5.0

Customer did not leave a comment.

Rob Keeney 
Rating:
5.0

Customer did not leave a comment.

Emily Marshall 
Rating:
5.0

Completely different experience from the pick up location! The service rep was polite, knowledgeable and fast. He checked out our truck and gave us our receipt in minutes of arriving and we were happily on our way! Clean facility and easy to find. There are 2 gas stations right next door so it is easy to fill up before drop off. Highly recommend this place.

Christiane Gorycki 
No reviews have been submitted for this location.

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