NadaJohn B L.
Customer Reviews for Ace Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great location, professional staffTYLER B.
Make sure that the employees are a little better trained. They took longer than normal U-Hauls do but this is probably because they don't get much U-Haul business. The staff was very nice though!James K.
No I would not I never ordered the safe move and you all added that without my permission. So I will never use usual again I will go with another company because of your dishonestyCONNIE N.
After U-Haul messed up my one-way reservation from Crawfordsville, IN to Hamilton, OH, I was told there was a trailer at the Ace Hardware on Galbraith Rd in Cincinnati that I could rent for the day and return to the same location. We were greeted immediately with a piss poor attitude from the rental clerk (did not get his name). We were told by UHaul that the rental would be $54.95 for the day. Imagine my surprise when the clerk s aid it would be $119! I asked why, he said "you rented it for 2 days. That's why I told you it was due back on Monday." I said I did not rent it for 2 days, that it would be back the same day. He snapped back with "That's EXACTLY what you did!" Had I been able to find a trailer somewhere else, I would have told him where he could stick the trailer. Very poor attitude and lousy customer service. The return exchange at 6pm was more pleasant as that clerk had left for the day. Would not recommend this location to anyone.MICHAEL M.
El cliente no dejó un comentario.Jeremy S.
Nothing....very easy process. Love the phone app they used.lynn S.
Great service, very helpful and friendly people.DOUGLAS A.
El cliente no dejó un comentario.Vickie C.
the app is extremely slow and cumbersome. After trying to sign up on line i finally had to go to the store to finish up.LARRY H.
El cliente no dejó un comentario.Paul V.
no apps to confirm condition of vehicle. Seems like everything you do anymore has an app to go onto. I just want to get in truck and worry about having a safe trip and getting the job doneRobert C.
El cliente no dejó un comentario.RICHARD L.
The equipment I received had plastic bags and two backs to a couch from previous customers. Staff was informed and photos taken so I wouldn't be charged Outside of that equipment was ok.GREGORY M.
Staff was ready with the key. I like the idea of completing everything on the app, but it is very glitchy. I had to restart several times, which included taking all of the pictures again. Also, the license verification process took close to 20 minutes. This left me just sitting there. It would have been much quicker to go inside and have them process everything. I hope the app can be improved. If everything worked as it's supposed to, I would really appreciate the streamlined process.Brian F.
Excellent dealer and good locationRichard L.
I scheduled my truck the night before and they told me they didn't have my truck. They weren't willing to try and accommodate me. My situation wasnt there problem. Thank God a gentleman with the right kind of truck then walked in and returned his truck 5 hours early. What a horrible experience. Plus, the truck is way more expensive than renting a home depot truck. I don't see why I should come back.ERICA L.
El cliente no dejó un comentario.Greg M.
Do not double schedule on line. I returned 3 hrs early and a lady was waiting for the truck already. she had scheduled for 2:00. My rental was due back at 5:00 (returned at 2:15). I felt bad for her waiting but the issue was not mine being late, nor the location. it was the on line scheduling that was the issue.Steve B.
Excellent service.ROBERT N.
El cliente no dejó un comentario.ANA D.
El cliente no dejó un comentario.Francis V.
They did not have the proper electrical hook up. I had to buy an adapter for the lights to work with my 2017 Chevrolet.James S.
Service at this location is excellent!Nicholas B.
El cliente no dejó un comentario.Pamela W.
Great service from the moment you walk in!NICHOLAS B.
Very helpful staff. Quick in and out on pickup and return. You need not improve anything, all good.STEPHEN S.
Extraordinario servicio al clienteSara H.
El cliente no dejó un comentario.Josephine M.
Very happy with how how easy it was to reserve the truck , picking the truck up was fast and easy , and with the after hours drop box , taking the truck back was even easierDANNY H.
El cliente no dejó un comentario.RYAN H.
El cliente no dejó un comentario.LARRY N.
El cliente no dejó un comentario.Maria S.
Nothing. Everything was perfect. Service was great, truck was clean, the trucked worked like it should. Overall great experience.ANTHONY P.
El cliente no dejó un comentario.Jason B.
The cargo area was clean; but you really need to clean the dashboard and console in the cab. The convenience shelf for example was caked with dried food or drink. In a pandemic, we don't need dirty equipment on top of all the other health risks we face.Darwin P.
El cliente no dejó un comentario.stephanie S.
El cliente no dejó un comentario.Jereena A.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Kip Y.
El cliente no dejó un comentario.BENJAMIN W.
Everything was great.Kendra B.
El cliente no dejó un comentario.Rex W.
Thought I was overcharged. I used the cab less than 1 hour and it cost me $45. Says 19.99 for first 75 min. I was less than 60 minGary B.
El cliente no dejó un comentario.Jorge S.
Friendly and conscientious service! Manager called me before store opening hours to make sure everything was okay!Jeff M.
Make it FreeMICHAEL H.
El cliente no dejó un comentario.Donny D.
El cliente no dejó un comentario.Adam S.
El cliente no dejó un comentario.Harrison F.
El cliente no dejó un comentario.Laura F.
Everything went perfectlyDAVID L.
This location took care of us at the last second when another uhaul location at Smalley Road in Cincinnati failed to even show up. We were originally scheduled to pick up the trailer at the Smalley Road location on the evening before pickup. I even called them directly to confirm the rental. After driving 120 miles to get the trailer, we waited an hour for someone to finish the pickup procedures and no one showed up. The Ace Hardware location on E. Galbreath Road took care of us in short order. Service was great. They hooked up the trailer and did a safety check. They were very helpful and saved our move.Robert P.
Maybe have a Uhaul kiosk or counter with an employee there to directly help with Uhaul related inquiriesKaitlyn H.
Didn't come with the ordered equipment. And I still got charged for itSantiago S.
My new go to UHaul location!Greg F.
The location's quality control process around return/review of the vehicles was lacking to confirm that it was properly refilled with fuel prior to pickup by the next customer. Essentially, they do not perform any type of check rather than looking at the gauge to see if it's near the Full mark. The end result being that the prior customer filled the tank so it barely hit the Full mark, so when I was refilling prior to return it took 7.25 gallons from a ~48 mile rental where the vehicle was only partially full or empty. The staff at this location were less than helpful, essentially saying "we just get it back from the prior customer and there is nothing we can do to make sure they filled it like they were supposed to".DAVID T.
El cliente no dejó un comentario.GREGORY H.
El cliente no dejó un comentario.AMY S.
El cliente no dejó un comentario.John V.
A picture of where the key was located outside of Ace would be helpful!Christopher D.
El cliente no dejó un comentario.TIMOTHY B.
Worked with Steve - he got my truck set up in no time.NICHOLAS B.
El cliente no dejó un comentario.Vito C.
Ace employee Chas provided great customer service . The store wasn't even open yet and he got the truck keys from the lock box for me. Upon returning the truck, he saw me enter the store and immediately approached me and checked the truck back in. He also made sure that I didn't have any issues during my rental. Thank you. I would highly recommend this Ace store.Jim T.
El cliente no dejó un comentario.dennis G.
El cliente no dejó un comentario.Russ R.
El cliente no dejó un comentario.Matthew M.
Nice easy and smooth transaction.Joel S.
El cliente no dejó un comentario.Nick B.
El cliente no dejó un comentario.MONICA T.
El cliente no dejó un comentario.Trish S.
El cliente no dejó un comentario.Kristen T.
El cliente no dejó un comentario.Brenda T.
El cliente no dejó un comentario.Samuel H.
El cliente no dejó un comentario.Diana G.
El cliente no dejó un comentario.Allison H.
El cliente no dejó un comentario.Christian F.
Waited for an hour to pick up the truck even though I uploaded Everything I needed to online etc. However I have to say it wasn't the poor guys fault helping me. He was clearly not trained properly and seemed completely overwhelmed. While I don't place blame on the individual helping me the entire experience was awfulAlison A.
El cliente no dejó un comentario.Cecilia B.
Service was great!Nicholas B.
El cliente no dejó un comentario.Darrell B.
El cliente no dejó un comentario.Ben W.
El cliente no dejó un comentario.Nick B.
Ripped me off on my money I was charged $206 and some chance for a uhaul that I barely used and the guy lied on how many miles I used would not recommendBillie P.
I was scheduled for pick up before the store opened, and it just seemed like the people had an attitude about it.Arlene H.
Very friendly & reliable service!Nick B.
Listen to the call and you tell mejim C.
El cliente no dejó un comentario.Christina S.
This was the first U-Haul truck that I have ever wanted that was clean and well-maintainedRoxie H.
I had to wait 20 minutes to process my rental be fire I could get the trailer.Michael D.
El cliente no dejó un comentario.shai I.
Nothing - both the truck and the service were great !Nick B.
Have cargo straps available to rent. The truck even has a sticker on the back stating they can be rented. We brought rope (which helped) but would have rented cargo straps if they had been available. Let the location personnel take care of checking the lights, etc. for the next rental instead of the customer (who may be rather tired after a day of moving). Improve your website. While it is important to suggest everything to make a move go well this site does so much of that that it is possible to add items to the invoice a customer had no intention of renting.Kurt D.
Great people. Made the pickup easy and efficient. Nice jobs troops.jeff B.
El cliente no dejó un comentario.Markallen S.
Arrived early and got instantly served and on my way ThanksAlan W.
Great staff - very friendly and helpful!Nicholas B.
I will refer this location and rent again from them!!!GARRY M.
Steve and Scott we great!Tracy C.