The employee was more worried about taking care of the truck first and relocating it rather than taking care of the customer
THIERRY H
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I scheduled a 26' UHaul a month in advance and was told someone would contact me the day prior to picking it up. They did call. When I arrived to pick it up I was asked if I had a reservation. He looked me up and confirmed who I was and said I would receive a email of where to drop the truck off. Handed me the keys, told me where it was parked and off I went. The drop off was very convenient as well. Most communications are done via email or text. Easy-to-use.
debra r$162 for 2 hours. The ad said $29 for the 15’ U-Haul and I added insurance. Bill online said $62 which was already a let down, but when I go to pay at the store it turned into $162!!!! Freaking ridiculous just to take a couch and trash to the dump.
Jose TEverything was as expected and went great. Will gladly use again.
Michelle LNo need for improvement. Everything went very well. Thank You!
gwendolin bI had a good experience. The members were courteous and professional
James SThe experience was seamless. Ashley was professional and courteous. I was able to get in and out quickly and the vehicle performed exceptionally well.
Richard RWe originally reserved the truck at Hard Drive Automotive in Tolleson, AZ, your online said their hours were 12:30pm-6pm, we arrived at 12:15pm waited for 1 hour making numerous calls, no ansawer and no one there, called you main number to say the least after 2 hours, we ended up at this location Ace Hardware. When we returned the truck today due to traffic we were approximate 1 hour late and were charged an additional day. no consideration was take for inconenience that Uhaul cause us .l
John FExcellent customer service by Ashley
Patrice NBack of UHaul was left with a lot of trash (I took pictures) and the floor was dirty, which I had to clean up to put my furniture and mattresses on. Also, the truck had a problem. Where it would start hopping on the highway at times. I had to pull over twice, put truck in Park and then restart for the hopping to stop. Additionally, truck only had 1/4 tank of gas, so I had to immediately fill up the truck. Since I didn't know hoe much gas I would need. I ended up putting in too much and left the truck with 1/2 a tank, which was way more than I needed to. I'm not happy about the rental!
Daniel GThis store personnel very friendly and helpful, 2nd time returning truck there and fast, quick and easy return of trucks.
Jodi KMissing equipment I ordered to use
Pierre ENothing was wrong at the location. However the price quote online and the amount collected were a couple hundred dollars different. Not sure why this occurred. But, if it was truly tax, which is the suggestion that was made by the clerk, then I would recommend that tax be included in the online estimate.
Jonathan AParking was a bit tight for a 26' truck. I didn't really mind, though.
Samuel GThe app was having problems both at pickup time and when I returned. Was down at pickup and then crashed doing the return. Was at the pictures of interior part when doing the return and when I pulled it back up it said I had no active rentals. Was after hours of the store being open. Finished the pickup in the store but on return since it crashed and then said no returns just dropped off the keys in the after hours box after locking the truck up and left.
Mark NI scheduled my pickup for 7am at a different location. The day before, a Uhaul rep called and asked me to pick up at this location instead, which was an extra 15 minutes away from my home. Upon arriving to the location, the Uhaul website didn’t allow me to actually pickup the vehicle. I was on the phone with support for over an hour, all to no avail. In the end, I just ended up waiting for the Ace Hardware that handles the rentals to open. All in all, this was a very aggravating experience.
Jacob CThe U-Haul was dirty ! Was in line to return and was late by 20 min while waiting long line and was charged another day lady was very disrespectful and upset when speaking to me to explain why was I charged another day she said because another person reserved it and they need it and she was upset and I turned the uhual clean and full tank and was treated bad ! Very unprofessional on their behalf !
Blanca RVery friendly guy
Arturo MWe received quick service and were on our way.
Brenda JEquipment is parked everywhere no order of trailers. Takes up most of his ACE hardware parking lot I have a long F-350 truck had a difficult area to get my unit
STEVE NClean equipment but, not so well maintained...It ran well enough but made a lot of noise. Not sure it could have gone very far.
Laura EIn general my experience with U-HAUL was terrible. It was not either of these two locations fault but the process of receiving my rental was horrible and cost me time and money
Caleb MDefinitely friendly
ISAAC PVery polite and helpful
Pat GI had to made changes to my reservation and everyone was very helpful. Overall, it was in good condition. However, there was a problem with the key or lock. I was unable to unlock the passenger door twice. It took a number of tries to get the key to unlock the door after inserting it., reversing it, until it finally worked. There was also a problem with the key in the ignition. I was unable to turn the key to turn the engine off. It would not budge. I could not pull the key out. I put the shift in gear and then in park again and it still would not turn off. Finally after several minutes of trying it finally did turn off.
Joe PA low tire light was on the entire time bEfore i left I told them and the said it was always on. Hard to read the mileage with the warning on. I pill the truck up to where i got it at and was charge 27.?? For fuel. If i was off i was not off by 27 dollars didnt have time to deal with it was in a rush. Ao i was not pleased at all.
SANDRA DTruck was not clean. Truck was also parked closely to another truck. I had to go through the passenger side to get to the driver seat. I also never received my refund for the mileage.
Anthony NNothing
Tina YGreat and friendly service
robert sGo back to Full tanks, had to Re-Fuel Twice. Once to get enough fuel for trip. Second time to return to 1/4 tank from which I started the trip.
Hector TI rented a tow dolly for 7 hours, at 1:30pm. I dropped it back off at the place I got it from at 4:30pm even though I had paid for a 6 hour rental they claimed I returned it at 8:17am the next morning, charging me another day for a tow dolly I didn't use for more than 3 hours. Would not recommend to a friend
David POne thing that would be nice if you gave credit back to the customer for early return.
Lori HShowed up and there was no dolly, which is pretty critical when moving.
Maria VTank you for you help and service
jose aNothing at this location
Kenneth KI ordered a dozen furniture pads along with the rental truck. When I went to pick up the truck, the person at the counter removed them, saying their location does not provide furniture pads. First, it's ridiculous for any U-Haul location to not have furniture pads. Second, why could I order them online if that location doesn't provide them? Ridiculous.
JAMES WThe truck that we made reservations for was not available, the truck was at the location but no keys. We were given a bigger truck, which was fine but we didn't need the extra space. The truck we were given was empty, so we had to go put gas in it, the seat belts were not in good condition, the driver side did not secure across the body and was loose and not really operational. This is the 2nd time we rented from this location as it is close to our home, the first time there was an issue with the truck we rented as well.
Amy SGreat staff and service
Jarred JThis return was good, very quick and easy. I was charged an additional 36.00 for gas after already spending $120.00 getting the fuel level up to where i understood it should be on the return document. Im not satisfied with that but I will have to pay it. as soon as I start my job.
joey kVery helpful staff.
Michael CGreat Job?!!!!
Ronald FThe only problem I had was that the mirror on the passenger side was loose and kept moving, hard to see to move to the right.
Paul HNothing really every thing was great on the truck handle good it was clean good on gas
Dewey cThe back of the uhaul was very dirty from the last renter. I requested a furniture. Dolly did not receive it. Customer service was horrible. No accommodations were made. I had to move heavy furniture by lifting with no help from a dolly or anything.
SHEQUITA LVery good customer service
Kasai WCustomer service was outstanding. Everything was explained and all questions answered. Thank you
Francisco CIn my opinion, nothing. Thank you.
epimenio rThe Clerk at the uhaul counter was the best customer service I've received in a long time. GREAT JOB!!!!
Bruce GNothing to improve this place is awesome 👌
Courtney WOpened the truck up to find a bunch of trash left behind from previous customer. Took pictures and cleaned it out myself. Told them when it was turned and showed them the pictures. Didn’t seem to care, nor offer a discount for renting equipment that wasn’t even cleaned…
Jordan RPerson that checked us in was rude, some of the lights didn’t work, tire pressures were not set right. No check out walk around, no assistance with hook up. My wife and I are 65 yrs old and since the trailer does not have a tongue jack it was very heavy to lift. On the return, there was a young man than was very nice and helpful.
ROBERT L