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Regina B
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great helped a lot moving my parents the only thing I noticed was when the windows was dirty I tried to use windshield fluid and there was none was it suppose to come with windshield fluid? Other than that loved the service thank you.
Brandon REasy check in and excellent help with the process
Brian WKieth in customer service sucks. I had my truck break down totally and Kieth is supposed to take care of the gas I put in and compensate for all my time lost and he is totally blowing me off. Fire his ass
Mark GPerfect!!
JEFFREY LThis location had what I needed when I needed it. Store manager helped me personally, and help me correct a choice which would have cost me hundreds of dollars and days of delay to otherwise correct. Great experience.
Roland CWas changed for an extra full day. Original booking was to be 3/28 1pm with return of 3/30 8am. Actual return 10pm 3/29.
Bryon GChristy is Great!!
JEFFREY LDoing the check in and drop off via mobile was a bit too cumbersome and agitating but I guess when I have a lot going on, I'll remember to go to the counter instead.
Leighanna WOver 30 minutes to check out and the truck had an 1/8 tank of gas. Return 3 hours later and 40 minutes for the return process. Inexcusable! Inside windshield was filthy. Not happy
jason rAwesome
JEFFREY LGreat to work with
RICHARD LNothing to improve. The Ace Hardware employees responsible are friendly, knowledgable and great to work with
John BNeed to know up front which short box trucks include ramps for loading.
John BBe sure to have Leann wait on them. She is friendly, courteous and fun.
david eGreat people and great store!
JOEL FThe customer service provided by Kristi and Leanne at the Traverse City Ace Hardware was superb! It would be great if other businesses could provide a similar customer experience!!
Dennis SThe young lady that hooked up trailer was very helpful
Scot SI was very impressed with the young lady who helped both at pick up and drop off. She was efficient, her explanations were concise and clear, she was able to quickly hook up and unhook the trailer. A real asses to the uhaul team.
David VI reserved a van in advance for 4 days. Called to see if I could pick up early - could not because it was due back on hour before my pick up. Called 30 min before my pickup and it was not back. Was told they could not even guarantee that it would be brought back - they could not make the person bring it back in time. What’s the point in reserving?
Margo MThe 6 x 12 open trailer really needs a tongue jack installed. Very heavy to lift onto hitch.
Jan PThe U-Haul person was awesome - knowledgeable, professional and very nice!! She made everything go so smoothly!
Deborah ELights needed attention.. they worked but it rained for part of my use and when wet, they triggered a trailer wiring error to my tow vehicle and flashed really fast, then worked fine again once dried. likely a grounding issue
Chad MTotally messed up our reservation had to drive to two locations to pickup our equipment. Then you guys messed up our date then I had to call multiple times to fix the times and dates. Then you changed our drop off points twice on us! And of course didn't care one bit but sure did take our money in a hurry! Horrible customer service and a clear don't care attitude!
joe wNothing…transaction went smoothly. Everything was ready when I arrived. When the equipment I reserved previously was not returned, I was contacted promptly and offered an alternative rental.
Cynthia HThe online order was difficult to use. The employee said a different location than we agreed on the day before then said she couldn’t change it. Turned out all right but she wasn’t very nice.
Anne MShe was great.
Kurt CWe rented a van for a week for a local move, and extended the contract twice for a total of 3 weeks. We requested to extend the contract for a 4th week and were told that the van had to be surrendered because it was going to be returned to U-Haul and sold. We then reserved a different vehicle of the same size. We had to pay for gas and round-trip mileage totaling 24 miles to exchange the vehicles, in addition to losing an hour of rental time in the process. The van was returned on time, fueled and clean. When we asked for compensation for the additional 24 miles to exchange the vehicles our request was denied by the facility. We also learned that the location owner suspected us of potential vehicle theft because he had seen the van briefly parked at a home involved in the move 14 miles from the facility. Stalking your customers seems a bit creepy when a simple email would suffice.
Debra LNothing
Samuel MFriendly and quick
Lori WLeanne worked hard to make the best of a unfortunate situation.
Gordonbruce SI rented a trailer from Ace Hardware in Traverse City. MI. I had car trouble and broke down and was not able to return the trailer on time. 10 minutes past return time I received a call in which the employee was rude an had zero concern for what may have happened. When we answered her call there was no, is there a problem, or what is happening. Her call began with, "this is uhaul you were supposed to have my trailer back by 10:45, where is it? We informed her we had car problems and the trailer is full and we are on our way to unload it. She responded, I have a reservation for the trailer and you must return it by 1:30. I explained the situation and she said you have a contract and must return it by 1:30. We explained that we would do our best. Less than 1 minute later she called and threatened us that we must have it back by 1:30. We asked if she would like us to unload our property on the road and return it. She responded " don't get an attitude with me" I responded that she had a bad attitude when we rented the trailer and that she was the one having an attitude today, as well. She then again told us we "had better have the trailer back by 1:30". I responded that I didn't know if she was just a disgruntled employee but that this isn't the correct way to handle this situation. She responded by hanging up. A half hour later another employee called to threaten again that we need to have the trailer back by 1:30. We then called corporate to complain and were told no that this isn't the way that they deal with this issue. Corporate then called Ace Hardware/Uhaul and they didn't answer her calls. She stated "I called two or three times and no body answers the phone." She put in notes to tell them to stop calling and harassing us. We explained that we completely understand because if it was us not getting our trailer reservation honored, we would be angry as well. But them attacking the other customer so that you now have two disgruntled customers probably isn't the best way to have handled this situation. I have been renting from Uhaul for 30 years and have never been late with a return or had any issues whatsoever. I have never received this kind of service from them and am surprised this is how this situation transpired.
RICHARD LOutstanding service outstanding price outstanding performance
Phillip CNice and easy drop off location. They had a lot of trailers ready to rent but still plenty of room to back the one in that we were returning. Lady that checked the trailer in send thorough and was helpful.
Erik RGet rid of Crystal or the U-Haul girl she was very rude and unpleasant to deal with
travis RPut a jack on the front of the trailer. I had to lift the tongue off the truck and struggled.
ALEX WI mentioned I would get trailer back the same night for them and was told they had to make a note of it or I would get an extra fee? I thought there were always drop-boxes and nightly drop offs at U-haul locations? (If it gives you back the product early, why would there be fees? It is only a trailer?)
Leonard OThe gentleman that helped me up in Traverse City. Was very friendly dropping off the trailer. There was so easy. Again, very happy with U-Haul.👍
Glenn PThe lady there at the desk was very helpful and welcoming. Very personable and professional. Assisted quickly with my drop off and I was not late for work!
Mark DThis location was excellent in every way!
Darrin LEverything was clean! Like new. Leeann was so fun to work with! She was friendly and so helpful! We don’t rent very often, but when we do, we will definitely come to this location and encourage our friends to do so as well!!
Andra TSee you next season!!!! I'm pretty sure Kristi won't be there, but she totally made our pick ups a breeze! Thanks, Christina and Jamie
Christina PVery well organized.
bill sMake sure vehicle is ready to go closer to the shop. Cardboard sign should have been moved out of the way.
Monica OUhaul rep at Ace Hardware went way above and beyond😀
Ward BNothing. Kristi was perfect!
MICHAEL PStaff are excellent and very helpful
Michael BLeann was super helpful and knowledgeable. Just like the times we’ve rented from Ace in the past.
Jason HKristi went above and beyond to help me get on my way. Much appreciated
Milton EAlways easy using uhaul equipment. Thanks
William FI juts LOVE Kristi and everyone at the Chum's Corner location! THANKS, Christina
Christina PHad to drop off vehicle before store opened. Could not access website from my phone so had to call 1 800 number. Elaine was very helpful and I appreciate her patience with me as I have not rented a U Haul in over 30 years.
Stanley FI am a bit mad, uhaul charged my debit card $130.71 But my contract says authorized was for $55.71. What the heck. I want my $$$returned. Because of your error, I have things that won't be getting paid. Thanks alot
ANNE KQuick and efficient process. Trailer was in good condition. I would rent here again.
Timothy WVery quick and efficient rental.
Rod WThe employee at the front counter was especially was especially nice and knowledgeable.
Nickey GGreat service thank you
kelly oThe person helping us get the trailer was fantastic. Best customer service I have seen in years.
Robert M