Comentarios de los clientes para Ace Hardware

Complain to Uhaul Regional Manager. We were made to purchase additional equipment. As per RM ONLY 2” ball is to be used for hauling trailer. Uhaul website clearly states either 2” or 1 7/8” all can be used. Didn't have much choice. Now we own several 2” and 1 7/8”. Thanks. Really appreciate it.

There was no washer fluid and the wipers were shot. This is very dangerous any time of year but especially in the winter. I did not stop to clean the vehicle due to the hazardous condition of the windshield that was growing increasingly harder to see out of.

Great experience, thanks

Very efficient and friendly, a quick and easy drop off.

Nice customer service

When just a dolly won't work because the vehicle is not big enough, recommend other options like the pickup truck right away. Don't leave customer with no other option, thinking there is no way to haul what they need to move. The little extra money is very much worth it! I am very happy how my experience turned out, thanks to the two lovely ladies that helped me, I got my Jeep Cherokee where I needed it, all the way from Alma. Thank you very much for your service, went over and above!

Staff was very kind and helpful.

Enter experience was user-friendly and efficient. Staff was organized and friendly. Overall, very happy and would not hesitate to rent here again.

The steering was off center and the rear right side tires were bald. The driver's door barely closed and let in a lot of outside noise.

Excellent and Cordial Representative

Great customer service!

The tire pressure sensor warning light was on the whole trip, about 625 miles. They checked the pressure before I left and it was ok on the gauge (80psi). Drove from daytime into nighttime and found one headlight (low beam) did not function. Cab had pet fur inside irritating my allergies.

Don't change a thing, I arrived to pu k up the trailer and it was ready to go. The attendant hooked me up and I was on the road in less than 15 minutes. Same at the drop off end, attendant unhooked it and off I went 10 minutes. Perfect!

Very helpful and personable staff. Easiest rental I've ever made

Uhaul cheats. I was clearly told that the charges were only 19.95 for 100 miles in total and 0.29/mile for any additional miles and 50 dollars were kept as security deposit. I received a bill of 145 dollars plus i paid 40 dollars for gas. So basically i moved a mattress paying 185 dollars. I would have got a new one rather. Stop cheating people with false advertisements

I cannot think of anything that could be improved upon. It was cost effective and easy to check in after hours. I will definitely recommend to friends and family as well as use the company again.

Simply because your website "uhaul.com/share" was inoperable and could not verify my location, (and yes I did have cell phone coverage and my location was turned on) I was charged a $20.00 “convenience fee"? Your uhaul representative told me that it may not work, (the website) in which case just to leave the contract so she could update it in the morning. She DID NOT tell me about my being charged a $20.00 fee for this "convenience", a "convenience" that came due to your faulty website!

The truck was in such poor condition that had I not had years of experience, it would have been unsafe to operate. Had I not been committed to a load and unload time I would have turned around about 30miles out. I left a letter of explanation with the rental place ( Sent your Headquarters). I expected a discount but was told it had to be through you. They told me the unit would be removed from service until repairs were done. I trust this is the case. Thank you for your, looking forward to a response.

The UHaul team at the Chum's Corner Ace Hardware is outstanding. Very helpful, professional and organized. Thanks Jack Traverse City, MI

Nothing. Everything was ready when I arrived to pick up my van. Service person was efficient and friendly. Overall great.

Great location, best I've used

Replace tires. Starting to look worn.

Great experience. Staff was friendly and helpful. Will use this location for future rental needs.

Employee Dave was very friendly and helpful!

They are very busy so I had to wait a while for a callback. But they are busy because they are very good at what they do. Excellent professionalism. My first time renting and they were thorough with me on what to do. Thank you.

Overall it was a great experience and I will continue to use U-Haul trailers. I wish the trail had been swept out though

Nothing! Awesome customer service, professional and extremely easy.

Dave was outstanding to work with!!!!

You were great. Easy peasy...

Not being able to adjust your mirrors is definitely a safety hazard. You can tilt them up and down but not in or out due to them being torked down do tightly with an Allen screw. If an accident would accure due to lack of visibility from not being able to adjust the mirrors you would be liable even if the renter didn't apply for the insurance. Just an observation.

Thanks for getting me the van for the weekend! Christina

Great customer service and friendly folks!

I tried to follow the emailed request to complete on-line check-in and as very frustrated with it. It was asking me to upload a photo and would never complete the process. When I wanted to go back one page, it would make me start all over. Your IT department needs to make your site more friendly.

Very nice experience recently. I usually rent weekly.

Super easy transition. Checked the truck and off I went.

Get the online stuff working properly. I did my order online and had it set for mobile pickup. Got to the truck and went through the steps to pick it up, then it prompts me to take a picture of myself....pushed the take picture button several times, went in to the camera on my phone, tried everything multiple times and had no luck. Had to go into the store and take care of the process because I couldn't get past the take the picture screen. Had the same issues when returning the truck and was prompted to take a picture of the dashboard showing mileage, that didn't work either. Very frustrating! If you are going to offer services on mobile devices/internet...it'd be great if it worked. Pissed because I got charged an extra $20 despite returning the truck and hour early, couldn't go inside to check out because the hardware store was closed and couldn't get past the take the picture of the dashboard on my phone part....so got charged the extra $20 because the hardware store had to do it manually the following morning. Great service at Ace Hardware, they were very helpful but that mobile pickup/drop off sucks.

Get David to work with them, he's excellent!

My reservation was changed by staff here after I made it online. Be careful. People make mistakes. Check and recheck dates, times, size of vehicle, etc. My plans had be changed.

Nothing