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Douglas E.
Customer Reviews for Ace Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I didnt need the dolly or moving blankets and declined their use at rental, they were still bolted inside the truck at the rear in a manner that not only took up usable space, but also blocked loading access to the entire right side of the truck. I asked to have them removed as I didnt want them, but was told if they took them out I would be charged for their use.... as such we had to load around them which made our moving experience more difficult than it had to be.
CORY JAMES S.maybe a bit too many e mails? But, so grateful you allowed me to change my dates. As you well know, moving requires coordination of equipment with crew.
Raymond C.Have wi-fi available for a smoother mobile return process
William W.Putting jacks on your 6,by 12
CHRISTOPHER MATT S.Would have been nice to know ahead of time that I would have to take a picture of the rental when I returned it. I ended up having to go back to complete the return process online.
Daniel L.Remarkably streamlined process with exceptional customer service. Both reps we met were courteous and super helpful. Quick response time as well. Five star product and service!
Chip S.Refund Deposits promptly. Its been over 2 day now.
John R.Very easy and smooth transaction.
Todd E.I was charged for 50 blankets and was short 1 from an opened bag that I did not discover until later.
JERALD W.The parking lot was pitch dark, there were no signs or instructions for where to park, The Ace Hardware was open, but the UHaul hours don't match the Ace Hardware and there was no one there from Uhaul. The UHaul software BLOWS, and the checkout procedure BLOWS. I will never rent a uhaul again because of the self check-in crap.
David M.Great folks helping us. The rental was clean and ready when we needed it. Great Job!
Robert S.Nothing to add.
Stephen G.All went very smoothly. Young gal that waited on me was great. I'd go there again ðŸ'ðŸ¼
Lois M.The only thing not correct with my order was that I was charged for the dolly and furniture dolly and they were not in the truck for my after hours pick up. I attempted to reach out via the chat option online and when connected with a rep the chat window automatically closed and I was not able to have a conversation with them.
Amanda W.Excellent customer service!
Lance C.Everyone who helped me at the counter more than made up for the bunk app, which they told me doesn't work so well with Apple phones. But really, who has an Apple phone anyway? Oh, 70 percent of the population…
LANCE MICHAEL C.Thanks to a the U-Haul GM for the Northern Michigan Region, I had concerns on the tires as they were cupped and down to 3/32 and we were doing a round trip to Western Montana over 4000 miles and he replaced the two tires without question which gave great peace of mind. {Thank You Greg)
Gregory F.Directional signal on the truck did not turn off when you completed your turn. Dash lights did not work on the truck.
Dennis M.Poor explanation of an additional non-refundable $60 deposit, which was not quoted when the original reservation was made. I have rented several uhauls from different locations and have never been charged this. The quoted reservation price has always been the price ultimately charged.
Paul Z.I just had a 10 minute wait as they repaired the hitch on the auto hauler. People were great!
Richard M.When signed up on-line, the system sent my to an incorrect location to pick up ordered vehicle; luckily it wasn't too far away.
Joseph K.Always quick, reliable, and easy rental experiences! We are repeat customers as well as have referred to family and friends. I was even able to book at close Friday, pickup at open Saturday morning, and easily do self check in this morning on time. Thank you U haul Ace Traverse City!
Tammy M.6x12 covered trailers are too heavy. Need to build lighter trailers
ROBERT MORRISON R.Very efficient and helpful drop off experience.
JOHN CARROLL P.The gal that I worked with at the counter to pick up the truck was fast and knowledgeable. I was in and out with the truck in far less time than I thought. When I pick up another truck someday I hope she is there.
KEITH D.Brian was exceptional in getting my transaction ready especially when I needed to confirm by electronic text where he'd pulled out his personal device that already had the Uhaul App downloaded to scan my Driver License to begin the possible Sunday automated return process. He was also very aware of my privacy concerns as a single woman in referencing aloud my phone number
HEIDI NOEL M.I tried to let U Haul know via their app that the U Haul was back by the designated time, which happened to be after hours. App would not accept my location. When I tried to call the toll free number it was a 63 minute wait to speak to someone so I asked to be called back as that was listed as an option. Never received call back and was charged $20 to return truck without letting them know I was back by agreed upon time. Very frustrating!
Karen M.Pick up was great. Drop off was terrible. The app did NOT work for returning the vehicle and the call wait time was 48 minutes for help. Will not be using UHaul again if the service fee is not removed.
Jason C.The attendant was not very friendly. Kind of got the impression they thought we were a bother to them to have to help us.
Fredric T.Make your return policy easier. I was unjustly charged $20 convenient fee for your mistake. I brought it it back within 7 hours to a 24 hour rental. Your code expired so I phoned with a 1 hour wait. Registered for a call back. Got it and was disconnected by your automated system. I want my $20 back. I did everything right!
Scott M.I've rented from U-Haul in the past and this was a very dirty vehicle with no Air-conditioning. Was surprised at the cost as well as the service. Very disappointed.
PHILIP H.Signs in lot to let me know where to leave trailer
JAMES GERARD S.I understand that the attendant I spoke to was just following the procedure for an equipment return that was different than the normal process, but I thought his behavior was rather rude and condescending.
Bisby W.The Ace Hardware staff, particularly the lady who assisted me with this, was very polite, extremely helpful and provided wonderful customer service. Nothing from my perspective.
ANTHONY MATHEW G.we rented 3 trailers. The front ty down straps ratchets all need to be lubed to work properly. If you could get them locked you could hardly get them to release. Needed some WD40.
KIRTLAND JON W.There was no one at the site where we rented the truck that could answer our questions. Your web site was difficult for my husband and myself...maybe you could write a program that is better suited for us senior citizens! Not having someone to represent your company on site is not acceptable! If there is another occasion that we need to rent a truck, we will certainly NOT go to U-Haul!!!
evelyn S.Everything was perfect.
JARED JOSEPH L.The trailer kept blowing our fuses. There was a ground loose. Figured that out after we unloaded our wood. We had trouble figuring out the app to check the trailer in and it charged us a late drop off as well as an extra day. That seems crazy! The lady just didn't care when I called to talk to them.
David B.Staff left me struggling to push a 12x6 trailer ALONE up a hill upon return. Thankful to the kind strangers who pulled over to help. Will never return to this location.
Samantha S.When we got to our location and opened the back of the uhaul it smelled like cat pee. I was kinda worried to put my furniture in the truck due to that. I didn't want my couches to smell like cat pee.
Gerald B.Very Professional and knowledge employees. Good experience. Hard to come by these days. Thank You ! John Stuart
John S.none
LAWRENCE MICHAEL B.Mobile sign in. It took over an hour. It would have been faster to check in at counter
Bill H.We originally reserved a 26ft truck from universal rent in Cadillac. When we arrived on-site they said they had no vehicle for us. There was no help from the rental company or uhaul. We were able to get the trailer in traverse city, but with the size we had to make multiple trips and we were not able to complete our move. We did not get one sorry from any one and it seems like uhaul couldn't care less about us.
Katherine M.No windshield wiper fluid. Van was dirty on the outside which was OK , it just surprised me and I worried I would be held accountable for the previous renters dirt. It would be nice if I was told to bring contract with me for pickup using the 24/7 app. It delayed picking up the van but the ladies from the help desk of UHaul were FABULOUS and made my day.
Patricia W.