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I cannot think of anything that could be improved upon. It was cost effective and easy to check in after hours. I will definitely recommend to friends and family as well as use the company again.
Simply because your website "uhaul.com/share" was inoperable and could not verify my location, (and yes I did have cell phone coverage and my location was turned on) I was charged a $20.00 “convenience fee"? Your uhaul representative told me that it may not work, (the website) in which case just to leave the contract so she could update it in the morning. She DID NOT tell me about my being charged a $20.00 fee for this "convenience", a "convenience" that came due to your faulty website!
The truck was in such poor condition that had I not had years of experience, it would have been unsafe to operate. Had I not been committed to a load and unload time I would have turned around about 30miles out. I left a letter of explanation with the rental place ( Sent your Headquarters). I expected a discount but was told it had to be through you. They told me the unit would be removed from service until repairs were done. I trust this is the case. Thank you for your, looking forward to a response.
The UHaul team at the Chum's Corner Ace Hardware is outstanding. Very helpful, professional and organized. Thanks Jack Traverse City, MI
Nothing. Everything was ready when I arrived to pick up my van. Service person was efficient and friendly. Overall great.
Great location, best I've used
Replace tires. Starting to look worn.
Great experience. Staff was friendly and helpful. Will use this location for future rental needs.
Employee Dave was very friendly and helpful!
They are very busy so I had to wait a while for a callback. But they are busy because they are very good at what they do. Excellent professionalism. My first time renting and they were thorough with me on what to do. Thank you.
Overall it was a great experience and I will continue to use U-Haul trailers. I wish the trail had been swept out though
Nothing! Awesome customer service, professional and extremely easy.
Dave was outstanding to work with!!!!
You were great. Easy peasy...
Not being able to adjust your mirrors is definitely a safety hazard. You can tilt them up and down but not in or out due to them being torked down do tightly with an Allen screw. If an accident would accure due to lack of visibility from not being able to adjust the mirrors you would be liable even if the renter didn't apply for the insurance. Just an observation.
Thanks for getting me the van for the weekend! Christina
Great customer service and friendly folks!
I tried to follow the emailed request to complete on-line check-in and as very frustrated with it. It was asking me to upload a photo and would never complete the process. When I wanted to go back one page, it would make me start all over. Your IT department needs to make your site more friendly.
Very nice experience recently. I usually rent weekly.
Super easy transition. Checked the truck and off I went.
Get the online stuff working properly. I did my order online and had it set for mobile pickup. Got to the truck and went through the steps to pick it up, then it prompts me to take a picture of myself....pushed the take picture button several times, went in to the camera on my phone, tried everything multiple times and had no luck. Had to go into the store and take care of the process because I couldn't get past the take the picture screen. Had the same issues when returning the truck and was prompted to take a picture of the dashboard showing mileage, that didn't work either. Very frustrating! If you are going to offer services on mobile devices/internet...it'd be great if it worked. Pissed because I got charged an extra $20 despite returning the truck and hour early, couldn't go inside to check out because the hardware store was closed and couldn't get past the take the picture of the dashboard on my phone part....so got charged the extra $20 because the hardware store had to do it manually the following morning. Great service at Ace Hardware, they were very helpful but that mobile pickup/drop off sucks.
Get David to work with them, he's excellent!
My reservation was changed by staff here after I made it online. Be careful. People make mistakes. Check and recheck dates, times, size of vehicle, etc. My plans had be changed.
Nothing
Returned truck when business was not open so didn't have direct contact with anyone.
Dave is fantastic & great for customer service!
Very efficient and thorough.
Maintain Equipment Better
I downloaded the App to return the trailer, but couldn't get in as it kept saying password not set. I created a password and verified but got the same message. I ended up just going to the website. Not something I wanted to deal with after driving 10 hours.
outstanding!
Nothing I can think of. Really like the quickness in the store with the online check-in, etc.
Very busy location. More than one sales person at the counter would help
.
The staff person that helped me was excellent! He knew what he was doing, was prepared, courteous, and efficient.
Great people!!
The turn in process on the phone was easy to use
Less paper work
Dave rocked the pick and drop off!!
A 6 X 12 trailer should come with an attached jack; this is a huge problem and common sense.
Great experience.
Nothing. I have rented from there and dropped off there before. Everyone there is friendly, and helpful. Service is excellent.
A very polite man was waiting in the lot when I pulled up with computer in hand and in less than 5 minutes he had me on my way. He ask how the experience was and , what could I say? Truly a pleasure from beginning to end. Thank You, K.P.
Dave was a very helpful guy during the entire experience.
My friend picked up 24 moving blankets for me. She had three young children with her. The wait was a bit long and the woman checking her out did not offer assistance to help her get the two arm loads of blankets and three kids out to the car. I consider that poor customer service and an employee who needs training. Thank you for caring!
Dave was very courteous and Professional.
Maybe having more than one guy working. It was pouring rain outside and a huge line of people and the guy working was so upbeat cheerful even though it was alot to handle with all of us and getting soaking wet running in and out of the store in the rain for each customer. He was doing a great job but think he could have used some help.
Great experience.
Renting from u-haul was fast and easy. The workers at the US-31 location in Grand Traverse were great to work with and very friendly and helpful. Great experience!
The gentleman that helped us was very helpful! We appreciated him walking us through the process.
Keep up the good work
