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TIMOTHY JOSEPH C.
Customer Reviews for Ace Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Location was fine, equipment was decent, rep was the only great part of the experience. Uhual IT/reservation technology/process is AWFUL! Every time I rent something isn't working and the process takes 5x longer than it should
Brock H.The inside of the trailer was very dusty and dirty. The inside back door appeared to be covered in blood. Not impressed with hot dirty the trailer was.
Marc J.Great all around.
Sarita F.Would of been nice to rent a u-haul that was filled up with gas and ready to go. Had to fill it up before heading to load it with our families move.
Michael D.Everything went really well, the Ace Hardware was a great location. All the employees were very friendly and helpful.
Spiros V.A clean and maintained vehicle, change oil light on when we picked it up. After hours dropping off is not good, 20 minutes taking pictures and internet, let us put the keys in the box with our contract and let us be on our way… we just drove for hours, help us..
Jacqueline T.Make sure all equipment is in working order . I had a car hauler and one ratchet was very difficult to work ! Needed lot be lubed . Other than that it was just fine .
Gerald M.Busy day for the store, teamwork made it work with a quick in and out.
Shaun M.All of the people at Uhaul have been great and very helpful. However I have had nothing but problems with the web site , the app and phone orders, That is to say in scheduling and availability of equipment. More that once i was "promised" a vehicle and no vehicle was available. Once I had to go to 3 different locations to obtain a truck. And they tried to send me to a 4th location until I settled for a smaller truck. I could go on
MICHAEL RAY M.Previously used this location, excellent experience. My contract gave me 6 days, returned in 5 days. Contract says Drop Off Equipment At: Call 800 253-1554 when you arrive in TRAVERSE CITY, MI I CALLED @ 12:32 PM spoke with Robert on 7-18-21 It was Sunday and Uhaul was CLOSED due to Covid staffing. I was charged an extra $20 because I didn't email that I had returned the trailer . My bad I didn't read it on the contract. Monday 7-21 I called same 800 # and was told I had to go back to Ace/uhaul, then told to call customer service , did so . Recording said 58 minute wait. Unfortunately I will be looking for another outlet in October to return my auto to Florida . Disappointed after 2 previous rentals the process and equipment experience were excellent. B-T-W the young lady that printed the contract originally put the Traverse City location on the contract under customer name. However I was told that because she typed ace Mardware the young lady @ the 800# “my contract didn't have drop off location†basically my problem. I feel if that location was open we wouldn't be having this conversation . Sorry this was so long, but I feel unjustly penalized! I strongly feel I should be credited for my $20
William C.Truck had wrappers in it, dolly was dirty. Truck only had half a tank of gas and ended up charging me for returning it at half a tank.
Dalton L.Same as earlier stated. You are over priced and greedy
LARRY DEAN M.Charged for extra miles even though I was told that my reservation didn't have a “capâ€. Mileage never matched up with the truck to begin with.
Dalton L.Very happy with service and cleanliness of vehicle.
JANN L.Explain the return process a little better. I had planned to return the truck a few minutes early, but I didn't expect a 10 minute return process. Also, the app didn't except my photos and ended up having to use the website. Not a huge deal, but something of note.
Lance G.Better customer service
Jocelyn D.Everything was great.
Shaun M.Close the location for Uhaul on Barlow and direct patrons to this location and the one on Cass st in TC.
Joshua H.Phone salesperson told me the store was open until 5 pm. I arrived at 4 pm to find that it was closed at 3 pm, forcing me to lose half a day on my haul. S hooks on safety chains on trailer were hooked too tight to fit over the standard lugs on my receiver, so staff at location threaded hooks through lugs. This was a very close fit. Upon return of trailer it was impossible to thread one hook back through the lug, so I had to find a wrench and remove a quick link.
Thomas S.Rear door on the 26' truck was hard to open and close. Older truck.
Kenneth G.Tires on the truck were bald and made it quite difficult moving in the rain. Brakes were making a really bad noise. Seemed like the truck was in dire need of servicing. And was not cleaned out from prior person still had all their paper work and stuff inside the cab. Also returned the truck with gas gauge where it was when I picked it up and still was charged 15$ for fuel? Very disappointed.
Adam H.We couldn't get an internet connection at the location to return the trailer. My husband went inside to tell them and the clerk said she would take care of it in the morning and not charge us the $20 charge. We called the 800 number and despite the recording repeating over and over again that it's a 5-10minute wait, we waited for 45 minutes to speak to an incredibly rude rep. We explained our situation and all she could do was tell us it was $20 more. Fortunately the clerk at the return facility followed through. You have to do something about your call center. Every time I have a question it's close to an hour wait time to talk to someone. Extremely poor service. Not everything can be taken care of online.
JAY S.Arrived after hours, though web site said they were open. Rental agent still there. Staying over to help customers. Helpful in explaining after hour check in process and where to leave trailer. No issues with on-line check in. Worked very easily.
PAUL NORMAN M.Precio
Kent D.The lady there even helped us get our dads cell phone that fell inside the cab towards the engine compartment!!! thx so much!!!
APRIL ANN G.Longer hours would be nice.
ERIC ROBERT D.First trailer had a broken chain. 2nd one had straps worn almost all the way through.
Daniel B.Most excellent employees at this location! ¡Gracias!
TANYA L.Service folks were very helpful
William V.Everything was perfect
Jeanie H.The trailer was pretty beat up, had a cracked tail light, and I believe the wiring was a little sketchy since the running lights quit working during my trip, but the location and service at this location was really good.
Jason C.Took back unused boxes, etc. for credit. Very smooth return.
MARK KAY S.I need tax exempt, location said call corp. Sat on hold 3 different times for 40 min each. Unacceptable service from corp. I still need multi reservations and tax exempt to be refunding A.S.A.P. ! Call me at 231 276 7303, Interlochen Center for the Arts. 4000 M-137, Interlochen, MI 49643
Michael F.Make sure who's checking the vehicle in how's how to read a gas gauge so you dont need to spend extra money. If I could I'll send out pics.
Dennis F.Notification that the truck wasn't available despite my reservation was very unacceptable & unprofessional. Mike was accommodating but to get $100 & 100 miles off was pretty minimal considering I had to drive an extra 130 miles just to go pick it up & the time lost to do this.
KEVIN S.The person (girl) taking care of me was RUDE, indifferent, and acted like she was doing me a favor by being there. Also, she said the gas was at 9/16, but when I got the truck, I pointed out to her that the tank showed a solid 1/2. Her reply was, "Well, that's what it was 9/16 when we checked it in. It went down when we drove it behind the blg"
John B.Our customer representative was efficient and knowledgeable. She was busy and made the experience very pleasant for all.
Robert A.The customer service rep was impatient and slightly rude. Besides that, this would have been a 5-star experience.
Christopher P.Poor explanation of after-hour rental return when picking up equipment.
Patrick K.The rate I was quoted it not the rate I was charged I was charged 3x the advertised rate
Michael S.Smell was somewhat off putting. It didn't seem to be cigarettes. The hanging deodorizer was visually startling a few times. I thought it was a bird once and a possible pedestrian once. I didn't have to slam on breaks but I tensed and prepared. I think it was possibly due to the deodorizer being a very dark color. A lighter color would blend in more. I thought the man checking me in at pick up was very efficient and professional.
Rene V.It was a great experience. I was helped by a very kind lady.
Alvin P.Having. To re enter paper work when I just rented couple months ago be nice if my info was saved in computer
STEVEN B.I did receive the equipment on time as expected and was helped promptly but unfortunately she did not give us any instructions on un-hitching the trailer and the jack was not left with us. Because it was a holiday weekend when the trailer was returned, nobody was available to U Store to assist. We could not get the ball loose and hurt our backs. We had to call a friend to drive one hour to help get it off. I believe this all could have been avoided if the customer Rep in Traverse City had provided a hitch. I would like to request a credit as I will be moving again in about a month. Thank you. Melissa
Cory S.Disappointed by the cost of extra days above the allocation, caused me to have to split my trip into 2 segments with 2 extra visits to UHaul. Should be more flexibility in adding insurance to days driving, and not for days where I am idling the trailer.
Jeff W.Give them a few extra miles. The gave me just enough to go from their store to my address. so I ended up paying more for miles. Plus tell them whole price. I was told 128.00 on the phone and when I got there the price was 144.00 with all the added fees.
Mark S.There was cat feces in the driver seat and used needles under the bench. It was as if a heroine addicted cat lady had been living in the truck.
Matthew H.Very good experience
Phillip Y.Brian was wonderful. Kept his cool durning a rush and being short staffed. He handled things very professionally.
DAVIDJOHN P.Staff very helpful
Kenneth L.Shelly was outstanding & is a valuable employee
Herbert L.Trailer had strips of hardened dirt in bottom. Not terrible but not clean.
Larry H.Location was too busy which slowed service.
Allen L.Great customer service. Knowledgeable staff.
Walter U.Very friendly, helpful and efficient people work there. It was very easy both to check out the trailer and to return it. It would have been nice to have a somewhat larger trailer available to rent. (U-haul issue, not this location, to my knowledge)
Scott L.I don't recall the lady's name who handled my rental but she was outstanding. The way she handled and tested the equipment prior to letting me go would put most people to shame. Great job.
Todd S.