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Pamela P.
Customer Reviews for Ace Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Great and very efficient service!
Rick S.They did a fine job. Not much to improve on.
Adam M.The attendant was last headed out to the truck with a broom when I was leaving. Probably to do a job that someone neglected to do in Moon Township, PA
Steven H.Large selection ... fair price, good check in and out system and it was fast
David K.We returned the trailer 2 hours late and we're told initially that if we were late it would be an extra $20, which we agreed to. Ended up being charged a whole 2nd day and duplicate insurance that I had purchased to!!!! Why would I need an additional day of insurance after returning it and why would I be charged a whole 2nd day when I was told it would be $20!!!!???????? Poor customer service!!!
Steven J.The service was great and very easy to get the van I rented. The van was very dirty on the outside and the inside was fairly dirty as well. I power washed it on the way home, wiped down the dash & cleaned the inside of the filthy windshield. It also wreaked of BO or puke but was much better after I sprayed it with Odoban. Other than that, the van ran well & worked fine for us.
Douglas B.Had difficulty with “after-hours†drop off procedures (find my location), was probably my phone and skills. Once that was solved, things went smoothly. Will use this location again.
James B.The truck I rented was very dirty, mostly the exterior. I had to stop to clean the windshield because it was difficult to see out of it.
Jeffrey W.Great, helpful people at this location. It couldn't have been any easier.
JOHN P.Auto Transpoters don't have rings at rear for tie downs. The chain provided is not a comforting secure tie down.
KEITH A.Dropped off truck in a timely manner.
Michelle S.Some wiring issues with trailer regarding corrosion at the repair/Replacement tail light. Only took 5-10 minutes to fix the problem on my own but as a customer it should not have fallen on me to do so, but faster and easier than requesting roadside to do it
Jeffrey Y.Very friendly and quick check out.
Michael Z.I found my overall experience at the U-Haul rental agency excellent. The people were courteous and professional. I would recommend this site to my friends. I can't find any areas that need improvement at this time.
Eric W.I reported the dash did not light up at night. Other than that the truck was great. I'm very disappointed that after I returned the truck on your app after hours the itemized receipt is no longer available to me. This is a serious sleight of hand in my opinion. I okayed the charges at the time although I drove less than the estimated miles and the bill was $50 higher than the estimate at the time of pickup. Tactics like this may influence my choice of rental equipment in the future.
JOHN D.I'm surprised how much the rates have increased since I rented trucks back in late 2019. Don't get wrong, I couldn't have moved what I had without a truck but I had sticker shock when I saw the rental.
Greg S.Had a lot of troubles with drop off due to uhual not giving me proper destination
James E.Everything was great
Frederick B.Poor customer service, they have too many coming in for u haul service and not enough staff. Many technical issues like slow computers and non functioning tablets. Staff is frustrated and overwhelmed. I've been in many times and have had issues frequently. At my last drop off a uhaul employee was there, and also was unhelpful and chastised me for going thru the self check in process and unhooking the trailer.
Benjamin K.My keys didn't fit in the drop box. They got stuck as I tried to put them in. The lady at the counter had instructed me to put them there. When they got stuck, I went in and told her. She rolled her eyes, sighed, and rubbed her temples. She then walked away and ignored me, as I stood there trying to figure out what I was supposed to do. I decided to walk outside and try to retrieve the keys on my own. I was able to get them loose, and took them back inside. I am very displeased with the customer service I receive at this particular location. I have never had a bad Uhaul experience prior to this one.
Samantha R.Awesome crew to work with. Caring and knowledgeable. Very welcoming store
Michael R.Lied to over and over!! This used to be a great location until Dave left. Now the Customer services stinks and the Trucks are not cleaned. Asked for a decent truck with good mileage and told we where not allowed a decent truck. We will no Longer be ordering from Uhaul. And will definitely tell all our customers to not order through them as well. You have lost over 3000 dollars worth of Rentals if not more!! Have a nice day.
Jonathan M.Customer service on the phone and online for returning the uhaul. After moving for over 8 hours for two days straight I had to spend over 45 minutes on the phone trying to get support for checking in the uhaul. No one was answering and was on hold for 43 minutes. The online chat disconnected from me and I had no answers. Somehow I switched over to chrome to access the ensure and drop off information. By this time I had dropped off the keys a s luckily had access to the back bed to take picture and had already obtained a picture of the odometer because I want to make sure no one over charged me for mileage. The long process took over 1.15 and after being so tired from moving I didn't have time or the energy to deal with this. Since no one ever answered the Uhaul number where I was on hold for and the online chat was dropped I can only say I was highly upset, tired, and frustrated with the experience. Man I was not thrilled.
Cory R.I was waiting for atleast 15 mins without any help. Then when I do get help they didn't tell me that I needed to have the vehicle back by 5 PM. So I was charged extra.
daniel K.I did a late check in and tried to log in to uhaul.com/share to check-in. When I tried to "return equipment" the site never sent me to a page that I could do that. I tried thru my account and in cognito and never was successful. I not only wasted a lot of time but I was also charged $20 not not being able to do so. First of all, I don't understand that charge to begin with as the equipment would be checked in by the staff if I had arrived earlier, and if you are requiring this check-in, make your site useable.
Michael M.The fact I was charge an extra $30 because I was 30m late after the location closed was insane. I probably won't ever rent from here again.
SKYLER SCOTT N.I will never rent a uhaul again service at the place i rented was ok ok for the uhaul service its crap and i was charged over from the u haule charged me twice in one day. I will never rent or recommend uhaul
Jeremy C.The trucks gas was 3/4 full when I picked up, when filling the gas gage does not respond. This caused me to over fill the take 1/4th. That's free gas for you guys but that doesn't reflect on the receipt. You guys are quick to dock if it's under I am sure, but because it wasn't full when I pick the truck up and they way fuel gauges work I get hosed. The system clearly knows what I was supposed to return it with and what it had, but nothing on my receipt in a deduction for my final total
Chad Y.Nothing, the agent brought out a new pigtail when I told her the problem and also put a marker on the preexisting ding... she also said they would lubricate the ratchet straps.
GREGORY PRESTON D.Truck was clean and ran fine. Oil change sticker on windshield indicated truck was a year and 12,000 miles over due for oil change. May not have been accurate, but isn't confidence inspiring to see sticker and wonder if it really had been that long since oil change.
Robert G.Complain to Uhaul Regional Manager. We were made to purchase additional equipment. As per RM ONLY 2†ball is to be used for hauling trailer. Uhaul website clearly states either 2†or 1 7/8†all can be used. Didn't have much choice. Now we own several 2†and 1 7/8â€. Thanks. Really appreciate it.
James P.There was no washer fluid and the wipers were shot. This is very dangerous any time of year but especially in the winter. I did not stop to clean the vehicle due to the hazardous condition of the windshield that was growing increasingly harder to see out of.
Shari R.Great experience, thanks
Daniel P.Very efficient and friendly, a quick and easy drop off.
Richard M.Nice customer service
Viktor C.When just a dolly won't work because the vehicle is not big enough, recommend other options like the pickup truck right away. Don't leave customer with no other option, thinking there is no way to haul what they need to move. The little extra money is very much worth it! I am very happy how my experience turned out, thanks to the two lovely ladies that helped me, I got my Jeep Cherokee where I needed it, all the way from Alma. Thank you very much for your service, went over and above!
Donald N.Staff was very kind and helpful.
KANDI H.Enter experience was user-friendly and efficient. Staff was organized and friendly. Overall, very happy and would not hesitate to rent here again.
STEPHEN BERNARD T.The steering was off center and the rear right side tires were bald. The driver's door barely closed and let in a lot of outside noise.
Duane D.Excellent and Cordial Representative
Vance K.Great customer service!
Gail C.The tire pressure sensor warning light was on the whole trip, about 625 miles. They checked the pressure before I left and it was ok on the gauge (80psi). Drove from daytime into nighttime and found one headlight (low beam) did not function. Cab had pet fur inside irritating my allergies.
John S.Don't change a thing, I arrived to pu k up the trailer and it was ready to go. The attendant hooked me up and I was on the road in less than 15 minutes. Same at the drop off end, attendant unhooked it and off I went 10 minutes. Perfect!
Douglas S.Very helpful and personable staff. Easiest rental I've ever made
Scottdavid B.