Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

1,950 comentarios

4106 US 31 S   Traverse City, MI 49685

(231) 668-4657

Horario

  • Mon–Sat
    8 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.
Horario especial
  • 2/5/2023: cerrado
  • 2/12/2023: cerrado
  • 2/19/2023: cerrado
  • 2/26/2023: cerrado
  • 3/5/2023: cerrado
  • 3/12/2023: cerrado
  • 3/19/2023: cerrado
  • 3/26/2023: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(231) 668-4657

4106 US 31 S
Traverse City, MI 49685

Servicios en esta ubicación:

Horario

  • Mon–Sat
    8 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.
Horario especial
  • 2/5/2023: cerrado
  • 2/12/2023: cerrado
  • 2/19/2023: cerrado
  • 2/26/2023: cerrado
  • 3/5/2023: cerrado
  • 3/12/2023: cerrado
  • 3/19/2023: cerrado
  • 3/26/2023: cerrado

Show All Hours

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aiyana H. 
Clasificación:
4.0

Everything went super smoth.

Sarah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley K. 
Clasificación:
5.0

Great customer service.

ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

Friendly and courteous staff, very professional.

solon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard H. 
Clasificación:
5.0

Nothing. The U Haul Manger at Ace Hardware was first class and very helpful.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura H. 
Clasificación:
5.0

El cliente no dejó un comentario.

george O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod B. 
Clasificación:
5.0

None. Krista Giddis was very good. She covered everything and was fast.

ANITA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Flora R. 
Clasificación:
5.0

Great service!

Gary W. 
Clasificación:
5.0

Shit this fuckin truck was da best truck I ever did rent. Fuckin clean fuckin full of gas. Over all I give it an A I just wish it drifted a little better but burnouts matched expectations.

David B. 
Clasificación:
4.0

Your web site froze when I went to pay. Took 20 mins to unlock. Then never received email confirmation of return. Young girl in store, though counter was closed, took my info and said she would make sure owners knew and there would be no problem.

Michael W. 
Clasificación:
5.0

Recommended. If you are rending one way. Bring the address you are going to and if you had researched the drop off location, bring that address too. When I rented, I didn't have this information and the Uhaul dealer in KY that I had located for a drop off did not show up in the system. I was supposed to call the 800 number to find the drop off but I didn't do that and used the location I had researched. All went well. Also, if you rent online INCLUDE the LOCATION as part of the online rental inputs even though it says "optional". That was misleading as one-way travel/ drop off at a different location cost a LOT more $$$ like 5x more at least from Northern MI to KY.

Suzanne W. 
Clasificación:
3.0

Had a hard time getting phone to find my location and had to go in and get it all taken care of.

Heidi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter F. 
Clasificación:
4.0

well my experience was very good I had no issues

CHARLES S. 
Clasificación:
5.0

Everything went well. The woman managing the Uhaul desk was courteous, professional, and likable. All good.

Keith S. 
Clasificación:
5.0

Equipment dirty, but considering it was Northern MI in the winter, it's understandable.

Virginia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina G. 
Clasificación:
5.0

The person that checked me out (LeAnn) was excellent. Very knowledgable and personable! The trailer I rented was adequate but it was in need of some basic maintenance. Nothing that prevented its use, just showing its age. The lift door did not operate easily and the interior back wall bumper was broken and off and needed to be replaced or reattached. It did however pull well and suffice for my purpose!

David S. 
Clasificación:
5.0

The young lady that help was excellent

Mark M. 
Clasificación:
4.0

Nice people, quick service, got the job done

David H. 
Clasificación:
5.0

Very easy check-out and check-in and friendly staff.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

penny L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan C. 
Clasificación:
5.0

Keep up the good job

aaron P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary F. 
Clasificación:
4.0

I did not know about the after hours service fee. Baloney!

Kyle W. 
Clasificación:
4.0

The ACE Hardware location personal we're very on helpful! Even though I dropped off the trailer at 4:50 pm on 10/19/22, I learned that the U-Haul personal had punched out at 3:00! However, a gentleman from ACE was very helpful and assisted me to return my 5' x 8' trailer.

Dick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim Z. 
Clasificación:
1.0

Received reservation to Uhaul facility that was actually closed for reservation. Thank u uhaul for wasting my time. Trust me next time I rent I will go to Penske or Ryder.

Joseph E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney B. 
Clasificación:
5.0

N/C

Pat E. 
Clasificación:
5.0

I was very happy with the condition of the 6x12 trailer. It was obvious that the trailer was serviced prior to me picking it up,. Staff was very friendly, responsive and efficient in getting me on the road.

Jim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
5.0

Thank you so much for being awesome - appreciate you guys so much during this hard time - hurricane IAN was a beast, but thanks to the trailer, we were in good shape.

JANICE S. 
Clasificación:
5.0

Nothing. The staff was friendly and professional

Timothy C. 
Clasificación:
5.0

The location was great. The equipment was fine. The hidden fees are outrageous

kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

Clean the windshields

JEFFREY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenda M. 
Clasificación:
1.0

Give the customer all of the pertinent information when asked. Example: inform them trailers need a light adapter if driving a newer vehicle. Online check in is only available for after hours drop off. The help line has been disconnected. Website feature for finding location does not work

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

Friendly and helpful.

Catherine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas D. 
Clasificación:
5.0

There was a bag of garbage and a empty soda bottle in the cab. There was also dog food on the floor in the back. I cleaned them up when I left.

Adam S. 
Clasificación:
1.0

I was charged an after hours service fee that was not explained to me.

Brent D. 
Clasificación:
5.0

The professional counter service is very good the large parking lot is easy to park in and easy to back up the bigger trucks it also has accessibility to a bigger road The phone app and registry is kind of clunky to register. It works well on signing out though. I like the picture by picture display when you check out the truck overall your Service is excellent thank you very much Dean Amos from Addiction treatment services desk, God Bless

addictiontreatme S. 
Clasificación:
5.0

Nada

PENNY T. 
Clasificación:
5.0

Truck needed service on muffler, which I noted on documents.

Brenda W. 
Clasificación:
1.0

I don't like how impersonal the check in and checkout process are. While standing in front of a U-Haul agent I have to take photos and send it to U-Haul. Then upon checkout a $25 cleaning fee is added on for no apparent reason. I t seems to me that it is a scam to get more money from customers that are already strained for cash. I should get the $20 in gas back that I overfilled before my return of the vehicle.

DAVE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MEGAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maureen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

Inside trailer was clean but not outside.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Great service overall!!

Shannon M. 
Clasificación:
5.0

Really friendly and helped me when I struggled with the app

Alyssa W. 
Clasificación:
5.0

quick and easy drop-off

Kim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberta N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg F. 
Clasificación:
5.0

I got charged for insurance when I declined the insurance and if that wasn't there everything would be perfect

Alex B. 
Clasificación:
5.0

The app was not working on my phone had to use my daughters...Also didn't know that if you showed up late you had to reschedule...

Tara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Richard J. 
Clasificación:
4.0

The only reason for the 4-star instead of 5 was because the store is undergoing renovations, so the counters and materials were a bit unorganized. The people were very professional and helpful, and I would recommend this location highly.

HARRY D. 
Clasificación:
3.0

This location scanned the contract completed before revealing an additional $117.24 fee that they then acknowledged was incorrect. They then refused to remove the fee stating that once it was “scanned in it was out of their control.”

Cody G. 
Clasificación:
4.0

El cliente no dejó un comentario.

james M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
3.0

The truck had no back up camera and I specifically asked for one as I was towing a trailer this coursed me huge delay and very unsafe for me and loss of time.

Adam K. 
Clasificación:
1.0

It was a nightmare first could not get the truck we needed had to postpone move because uhaul would not transfer a truck then had problems returning truck then we were over charged and at the end for some reason a moving dollie we did not receive or us was add to our order and over charged again U-Haul really needs to get there stuff together

Nathan C. 
Clasificación:
5.0

Everything went smoothly

Alana K. 
Clasificación:
5.0

Very helpful! Kind and explained everything in easily understandable terms, helped load my vehicle onto the hauling trailer very efficiently.

Catherine B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
No se han enviado comentarios para esta ubicación.

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