Comentarios del cliente para Ace Hardware - Franklin

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Ace Hardware - Franklin

Grado total:

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virginia M. en

Grado:

A young man named Kevin at the Windsor,VA rental place was the most helpful person to us. He did not have the size truck we needed but he called the Franklin store and had them hold the truck for us. We want to say a big "thank you to Kevin" and we want you to know that he is certainly the type employee you want to have.

charles L. en

Grado:

El cliente no dejó un comentario.

ERIC T. en

Grado:

Excellent service : Meagan from the Franklin Va. location was awesome!!

Thomas S. en

Grado:

El cliente no dejó un comentario.

BHUPENDRA A. en

Grado:

El cliente no dejó un comentario.

Charles S. en

Grado:

Great service

Shakti J. en

Grado:

I rented a truck but it was supper dirty.

Cynthia G. en

Grado:

El cliente no dejó un comentario.

BARBARA M. en

Grado:

very cordial good customer service

Richard H. en

Grado:

El cliente no dejó un comentario.

Christopher U. en

Grado:

Great experience as always. The attendant had to work through some website issues and had to generate the agreement another way but she worked the problem with relative ease. Will rent through here again.

Catrina S. en

Grado:

El cliente no dejó un comentario.

Darrell B. en

Grado:

Friendly efficient staff - would rent again if the need arises!

Timothy R. en

Grado:

El cliente no dejó un comentario.

tiffany P. en

Grado:

El cliente no dejó un comentario.

Peter K. en

Grado:

Wonderful customer service!

DON H. en

Grado:

El cliente no dejó un comentario.

Christina M. en

Grado:

The staff were super helpful and friendly.

Jonathan L. en

Grado:

Great experience

Janet F. en

Grado:

Always a good experience

Roger H. en

Grado:

El cliente no dejó un comentario.

Scott M. en

Grado:

By Far the best U-Haul Location Ive used

Martin C. en

Grado:

El cliente no dejó un comentario.

DAVID C. en

Grado:

You can have the truck at the pick-up location it was supposed to be at when it was reserved! you can have the drop off at the location it was supposed to be at the time of the reservation.You can make sure that if a truck is reserved ahead of time in a specific place for pick up and drop off that one is there for pick up and for the drop off location-- the place is open and someone knows what's going on!

THEOPHYLIS A. en

Grado:

This location was great (except they had no trucks available on Saturday) but your 24/7 rental app is horrible.

Theresa H. en

Grado:

Please be transparent about your prices, my contact said the total cost would be $151.80 but my account was debited $174.36. When I attempted to call and I could not get through and when I did I was transferred again.

Johnpaul L. en

Grado:

Elaina was an excellent associate

Johnpaul L. en

Grado:

Elaina was an excellent associate who was fantastic

David M. en

Grado:

The employee that assisted me made this process so easy for me

Adrienne D. en

Grado:

Never had a bad experiment with yall til this store. Waited a hour to get trailer , no one helped, had no running lights.

Larry A. en

Grado:

El cliente no dejó un comentario.

Patrick M. en

Grado:

Left rear light was out. Caught it just before leaving the lot. Guess their broken equipment was my problem.Was told by the growling blondie behind the counter to call 800# .He came in 30 mins & fixed the light at our house. Carly was nice & made sure I had a utility dolly Truck had a lot of body damage.

Theodore K. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

El cliente no dejó un comentario.

WILL C. en

Grado:

El cliente no dejó un comentario.

Howard H. en

Grado:

El cliente no dejó un comentario.

Brenda D. en

Grado:

Ace Hardware was GREAT! BUT... U-Haul customer service/roadside assistance is the ABSOLUTE WORST!! I needed help and it took 2 hours to reach a live person!!

Tasker U. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

Understanding equipment may not be available for pickup at locations chosen online, however I had a pickup location chosen 4 miles from home got a conformation call the day prior the young lady didn't tell me her location was 30 miles from my front door. I had to drive an additional 26 miles for pickup. This location had no blankets I requested to include wasn't sure they sold plastic sofa covers, the truck was dirty I even had to load my own dollie and there was no strap to secure it in the back of the vehicle. The young lady was not very knowledgeable how to get me in and out in a timely manner it was the most aggravating and horrible experience renting a truck. Nonetheless what's the point of doing everything online if their going to ask the same questions in the office, this is a pointless step. Again reviews like this are probably submitted everyday just so someone in the organization can show data is being collected and nothing ever changes.

DAVID K. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

El cliente no dejó un comentario.

Robin N. en

Grado:

Sweep out your UHAUL's. Rented a couple from here.

olin R. en

Grado:

Both locations we're very helpful, good people in both locations.

Scott M. en

Grado:

Everything was great no improvement necessary

Steven H. en

Grado:

They went out of their way to help, very accommodating and nice to deal with. I will be returning in two weeks, and hiring the same help movers also.

Donald S. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

El cliente no dejó un comentario.

Andrew S. en

Grado:

Used my app to reserve a appliance dolly and 2 dozen moving pads. I was told while I was picking the truck up that they didn’t have the appliance dolly and only 13 pads.

Howard H. en

Grado:

El cliente no dejó un comentario.

William A. en

Grado:

El cliente no dejó un comentario.

Darron P. en

Grado:

El cliente no dejó un comentario.

karen G. en

Grado:

The car was making noise And shaking like crazy at any speed

TARNISHA K. en

Grado:

El cliente no dejó un comentario.

Kervell J. en

Grado:

El cliente no dejó un comentario.

Jonathan P. en

Grado:

Carly was rude.

PATRICIA R. en

Grado:

El cliente no dejó un comentario.

Virginia K. en

Grado:

El cliente no dejó un comentario.

richard C. en

Grado:

El cliente no dejó un comentario.

WALTER S. en

Grado:

They didn’t tell me it was a no smoking truck so I had to clean it at drop off.

THOMAS H. en

Grado:

Not much. The truck did it's job, and the staff was very friendly and helpful. The location was a little older, but that's not the fault of anyone there - Franklin is a tiny little town in a very rural area and most everything there has been since the beginning of time.

KENDRA B. en

Grado:

El cliente no dejó un comentario.

Kristy M. en

Grado:

El cliente no dejó un comentario.

DAN V. en

Grado:

Franklin Va. Ace Hardware is the place to go. I would definitely use them again. The lady who help was pleasant , courteous, and professional. I was amazed. Dan Short

WAYNE B. en

Grado:

El cliente no dejó un comentario.

BARBARA M. en

Grado:

There was a lot of dirt on the floor in the bottom of the side door where it would fit in upon closed . I kinda wish they had pointed that out so I would not be considered the person who did it. I just moved items to my home from 3 furniture stores and nothing had dirt on it Thanks

CYNTHIA H. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

El cliente no dejó un comentario.

Kimberly H. en

Grado:

N/A

brian B. en

Grado:

Excellent customer service.

CYNTHIA H. en

Grado:

It was after hours when truck was dropped off but I had spoke to Ace prior to renting and they were very helpful with advise and answered all question very satisfied with everyone.

Joseph L. en

Grado:

El cliente no dejó un comentario.

WATHEDA T. en

Grado:

They were very helpful

Adam O. en

Grado:

El cliente no dejó un comentario.

FLORENCE J. en

Grado:

El cliente no dejó un comentario.

jimmie B. en

Grado:

El cliente no dejó un comentario.

Kimberly H. en

Grado:

NA

Jason H. en

Grado:

While the previous customer had not swept out the truck or left the moving blankets in it, the staff at this location was so fantastic, and so pleasant to deal with a few minor issues were easy to ignore. Such wonderful customer service is rare these days, and we deeply appreciated the service with a smile. Thank you!

anthony S. en

Grado:

Just keep doing what you doind

John S. en

Grado:

Keep up the great service

bARBIEAR J. en

Grado:

I took a picture of the mileage at Ace Hardware before leaving the lot so I could keep up with the mileage. There were 3 accidents and was rerouted to my destination causing me to drive further. Very satisfied with U haul

Michael P. en

Grado:

very good staff

DONALD S. en

Grado:

El cliente no dejó un comentario.

JAMES H. en

Grado:

Good I like see we. Pay back to money

Robert C. en

Grado:

El cliente no dejó un comentario.

SUSAN L. en

Grado:

I reserved a U-Haul with no insurance coverage. They charged me for it. Still waiting on refund.

Robert K. en

Grado:

El cliente no dejó un comentario.

Tom F. en

Grado:

Need to go over the equipment. On how to safely strap the vehicle down and using the ramps to drive on . I didn't need help but someone that is not mechanical might .

Justin W. en

Grado:

El cliente no dejó un comentario.

Joseph R. en

Grado:

El cliente no dejó un comentario.

kent O. en

Grado:

El cliente no dejó un comentario.

kent O. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

El cliente no dejó un comentario.

Shaun E. en

Grado:

Everything was great as far as ace hardware was concerned. The only 2 negatives were , brake lights on trailer didn't work and had to purchase 2 s hooks because the uhaul s hooks were to narrow to hook chains to receiver. That was an extra $8.00 cost I shouldn't have had to bear because uhaul uses s hooks that don't fit. I've used uhaul in past and this hasn't been a problem until today.

Natasha G. en

Grado:

Nothing. Lovely southern hospitality that I thought I could only find back home in MS. The gentleman and the young lady at the Franklin store made it feel like an old-fashioned visit and I felt right at home. The gentleman went above and beyond with helping me. Good ol' southern patience. To be honest, I know if I had gone to a stand alone Uhaul, I would not have had this this type of customer service that made me feel like I had been a frequent customer and just well taken care of.

Christina S. en

Grado:

More competitive rates.

Eric T. en

Grado:

El cliente no dejó un comentario.

DORIS E. en

Grado:

El cliente no dejó un comentario.