Customer Reviews for Ace Equipment & Welding
(U-Haul Neighborhood Dealer)

296 reviews

5973 Kingsport Hwy   Gray, TN 37615

(423) 207-1710

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: 8:00 am - 2:00 pm
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(423) 207-1710

5973 Kingsport Hwy
Gray, TN 37615

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: 8:00 am - 2:00 pm
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Show All Hours

No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jennifer Murphy 
Rating:
5.0

Customer did not leave a comment.

Don Bacon 
Rating:
5.0

Customer did not leave a comment.

Don Bacon 
Rating:
5.0

Nothing, it's perfectly fine the way it is.

Leonides Paisan 
Rating:
5.0

Very friendly

otha weaver 
Rating:
5.0

Customer did not leave a comment.

Deborah Defrieze 
Rating:
4.0

Building needs to be more organized/straitened. One of the easiest, most smooth rental process I have ever dealt with. Extremely good service.

Daniel Jones 
Rating:
3.0

Customer did not leave a comment.

Julie Wallis 
Rating:
5.0

Customer did not leave a comment.

JD STREET 
Rating:
5.0

Customer did not leave a comment.

Steve Mills 
Rating:
5.0

Customer did not leave a comment.

Jon Carley 
Rating:
5.0

Multiple spots of damage to the truck, but staff marked them. Transmission was going on the vechicle, Should not have to be getting up to 400 rpm to go on a straight road to get to 30 miles per hour. This happened bot empty and loaded.

Cindy Kissack 
Rating:
5.0

There are fold that serve you from their heart; The business part of it is a byproduct Do nothing to change the way you serve; it is best to leave it undisturbed.

Leonides Paisan 
Rating:
3.0

Customer did not leave a comment.

Bryan Ives 
Rating:
5.0

Customer did not leave a comment.

Charlie Hart 
Rating:
5.0

Very professional, friendly, and timely distribution of equipment.

Lawrence Erickson 
Rating:
5.0

Customer did not leave a comment.

Jared Yanis 
Rating:
5.0

Kim is amazing!!!

michele silcox 
Rating:
5.0

Customer did not leave a comment.

Heidi Harney 
Rating:
5.0

Will definitely go there again if I need to haul something. Very helpful and courteous.

Alicia Tipton 
Rating:
5.0

Customer did not leave a comment.

Heather Howard 
Rating:
5.0

Great people. My wife and I really enjoyed talking with Kim. The shop is less than 3 miles from my home. I will always look to them for my uhaul needs.

GARY VAUGHAN 
Rating:
5.0

Customer did not leave a comment.

Jason Renfro 
Rating:
1.0

Have a u haul that didn’t leak and the place said it was 24/7 and they were assholes while I was picking it up and I ordered a 15 fr and got a 10 ft

Daniel Patton 
Rating:
5.0

This site is one of the friendliest sites I’ve ever rented from. Highly recommended.

Robert Conrad 
Rating:
5.0

Customer did not leave a comment.

James Orders 
Rating:
5.0

Customer did not leave a comment.

Donna Mannetta 
Rating:
5.0

Easy parking in the 26 foot truck, drop box was easy to find. Would be nice to have a bit more light in the parking lot.

Philip Lunsford 
Rating:
5.0

Customer did not leave a comment.

Andrew Carlson 
Rating:
5.0

Customer did not leave a comment.

Johannes Quillen 
Rating:
5.0

Customer did not leave a comment.

Brian Nyary 
Rating:
5.0

If nobody has a car hauler local. Drive to Gray TN. They normally have excellent inventory. Plus great to deal with.

RANDY HUTTON 
Rating:
2.0

Customer did not leave a comment.

Chris Chambers 
Rating:
4.0

Customer did not leave a comment.

Cecil Laws 
Rating:
5.0

I received great service & inventory was great! Only car hauler around the triad area. If you can’t find a rental anywhere else try Gray Tennessee. 423-434-0008

RANDY HUTTON 
Rating:
5.0

Nice folks & had good inventory.😊

RANDY HUTTON 
Rating:
5.0

Nothing, already efficiently set up.

George Pope 
Rating:
5.0

Pay these people more

Jesse Walden 
Rating:
5.0

Will not rent from any other Uhaul Location. Always positive attitude and precise to the point.

MLA Automotive 
Rating:
5.0

Friendly and helpful

Brian Way 
Rating:
5.0

Excellent service and friendly atmosphere! Kim was always there when I needed help!! Definitely recommended!!

Brian Seroka 
Rating:
5.0

Customer did not leave a comment.

Brian Seroka 
Rating:
3.0

Customer did not leave a comment.

Raymond Isaac 
Rating:
5.0

You don't need to improve nothing at this specific facility. Instead, you should send other people from different location to train with them; specially when it comes to deal with customers.

MLA Automotive 
Rating:
5.0

Will not go anywhere else unless they don't have the equipment I need. Both individuals running this business are competent, given the fact that most Uhaul places have no idea what customer service is.

MLA Automotive 
Rating:
5.0

Customer did not leave a comment.

Donnie Williams 
Rating:
5.0

No problems.

BRENDA MARTIN 
Rating:
5.0

Maybe a option of a pre-check in like on a app or website where you can already upload your license and or card to speed things up.. other than that things were smooth! No complaints.. good service!

Brandon Langston 
Rating:
5.0

Customer did not leave a comment.

Justin Jenkins 
Rating:
4.0

Customer did not leave a comment.

JOHN PATTERSON 
Rating:
3.0

Customer did not leave a comment.

John Royal 
Rating:
5.0

Customer did not leave a comment.

Francisco Maez 
Rating:
5.0

Sweetest people!!!!

Bill Bartlett 
Rating:
1.0

Customer did not leave a comment.

MARK MALINOWSKI 
Rating:
5.0

Renting with uhaul is always a good experience. The only thing is the way the pricing is set up. I paid $800 for a truck I used for 27 hours. I wish there was an option to *not* have to pay for 4 full days of use, maybe a pay for what you use kind of thing. Is there qnyrhing that can be done about this?

GARY HOGAN 
Rating:
5.0

Nothing really to improve the lady at the location was just a sweetheart and super professional

Buskila Eyal 
Rating:
5.0

It's a very good company that was quick and easy and have their equipment ready to go and clean. When I was done I only booked 28 miles on it to get back they should be refund my money attitude hundreds of dollars she says a dollar now so I should get like 150 bucks back but that was really good to work after she thinks

Kathleen Buckley 
Rating:
4.0

I dropped off on a Sunday and used the drop box

Michael Musick 
Rating:
5.0

Kim at uhaul was awesome!!

KEVIN GOTCH 
Rating:
5.0

Friendly staff. No improvements needed.

Joseph Smith 
Rating:
5.0

Customer did not leave a comment.

Edward Matthews 
Rating:
5.0

Customer did not leave a comment.

John Webb 
Rating:
4.0

Customer did not leave a comment.

Robert Boddy 
Rating:
5.0

Customer did not leave a comment.

Steven Carter 
Rating:
5.0

great people

GARY HOGAN 
Rating:
5.0

Friendly, Comfortable Atmosphere

Bryan lucas 
Rating:
4.0

Nothing to improve. Personnel where very friendly.

Terry Moody 
Rating:
5.0

Customer did not leave a comment.

ryan lucas 
Rating:
5.0

Customer did not leave a comment.

James Garret 
Rating:
5.0

Customer did not leave a comment.

Lane Paschal 
Rating:
2.0

Customer did not leave a comment.

Brett Baker 
Rating:
5.0

Customer did not leave a comment.

Jason Hickman 
Rating:
1.0

The uhaul in gray was awesome but the main center was the most horrible experience I have ever had I would not even give them a one star

Kenneth Lamons 
Rating:
5.0

Customer did not leave a comment.

gabriel quillin 
Rating:
5.0

Customer did not leave a comment.

Julia Barnes 
Rating:
5.0

Good site, good help, drove to Tenn and picked up the trailer.

Jason Gilliams 
Rating:
5.0

Fantastic experience!

Brittany Quick 
Rating:
5.0

Amazing service, friendly, knowledgeable and a pleasure to meet.

tim sinitoski 
Rating:
5.0

Very personable and welcoming. A pleasure to deal with. Very accommodating and added a warm personal touch.

tim sinitoski 
Rating:
4.0

Customer did not leave a comment.

Jeff Fox 
Rating:
5.0

Customer did not leave a comment.

Christopher Wells 
Rating:
5.0

Customer did not leave a comment.

Judy Evaul 
Rating:
5.0

Kim and Wade always do a good job and go the extra mile for their customers/

John Rotty 
Rating:
5.0

Customer did not leave a comment.

Jessee White 
Rating:
4.0

6x12 trailers should be equipped with hitch jacks. Very heavy to even just lift off of hitch ball. Then they just drop to ground. Somewhat dangerous.

Ralph Holesinger 
Rating:
5.0

Customer did not leave a comment.

wanda truelove 
Rating:
5.0

Great, friendly, and down to earth people. Would deffinetly go back.

Michael Knupp 
Rating:
5.0

Customer did not leave a comment.

Rick Baker 
Rating:
5.0

Customer did not leave a comment.

stan sanders 
Rating:
5.0

Customer did not leave a comment.

stan sanders 
Rating:
5.0

Customer did not leave a comment.

Larry Woodhouse 
Rating:
5.0

Customer did not leave a comment.

Brandon Head 
Rating:
5.0

Customer did not leave a comment.

john rotty 
Rating:
5.0

Customer did not leave a comment.

Larry Woodhouse 
Rating:
5.0

I absolutely love these folks at

Kimberly Reed 
Rating:
5.0

Customer did not leave a comment.

HAROLD OVERBAUGH 
Rating:
5.0

Second time I rented from them within a few weeks. Would definitely rent from them again.

HAROLD OVERBAUGH 
Rating:
5.0

Customer did not leave a comment.

Jessica Ray 
Rating:
5.0

Customer did not leave a comment.

Janie Morelock 
Rating:
5.0

Customer did not leave a comment.

Jeff Adkins 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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