Customer Reviews for Ace Auto Repair
(Distribuidor de U-Haul del vecindario)

185 comentarios

3344 Eisenhauer Rd   San Antonio, TX 78218

(210) 591-7365

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 6:30 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 591-7365

3344 Eisenhauer Rd
San Antonio, TX 78218

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 6:30 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Could not get ahold of anyone at 2 different phone numbers when trying to drop off. Gates were closed and located on a very busy street.

Elizabeth C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie W. 
Clasificación:
1.0

The office was full of cobwebs and spiders. The trucks ac was not operational. The area is surrounded with deep potholes. But the service person was polite. But not available until the moment of the scheduled pick up time. Not at all sooner.

Monica O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annemarie L. 
Clasificación:
4.0

Better selection of vehicle sizes. Could not find a small 10 ft truck available in the entire San Antonio area.

Kathleen B. 
Clasificación:
3.0

The man was very nice and informative.

Kathrene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
3.0

The location was closed at the time of drop off... atleast an half an hour before the stated closing time...and as it was stated,if a personel had to chk in the equipment/vehicle I would be charged a convenience fee, wasn't pleased upon arrival to find the business place of return/drop off closed.

Ian G. 
Clasificación:
3.0

El cliente no dejó un comentario.

scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
5.0

Small wrecker site. Older gentlemen who needs help but is very knowledgeable

Rafael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan R. 
Clasificación:
4.0

The off-hours drop off location was on the side of the road, outside of a locked gate with little/no parking for a second vehicle. Other than that it was fine. The employees helped me deal with an equipment issue quickly and with no fuss. Because of that, I'd definitely recommend this location.

NATHAN B. 
Clasificación:
5.0

excellent service! thank you!!!

Roman M. 
Clasificación:
1.0

Repair lot condition. Remove trash.

jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine S. 
Clasificación:
5.0

this alice location is great

Laura A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudy C. 
Clasificación:
2.0

The location was not clean and inviting. We had to wave someone down to open the gate to get in

Crysta W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy R. 
Clasificación:
5.0

Very nice and understanding,professional.

rosie A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
3.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

Tim is kind courteous and efficient. He handled three rentals in less time then I have experienced one rental. The only minor suggestion is for him to organize office a bit. There are a bit of old parts laying around. Overall, great job!

Joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
1.0

Told operators that Cab of this rental was infested with tiny black ants thru, out basically nothing was done. Had to treat & deal with the ant problem on my own.also the locking latch to the rear box door had been mechanically cut thru as to which a pad lock would not work in keeping the door SECURE.

martin L. 
Clasificación:
5.0

Not one issue and everything went as planned and expected.

mark W. 
Clasificación:
3.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Polite and courteous Management.

Stephen H. 
Clasificación:
3.0

I would day they need to clean the place up a bit. But Tim is awesome!

Eric N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P H. 
Clasificación:
4.0

N/C

Marie ivelisse D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nilo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

Tim is always very helpful. Always very happy with the service.

ej M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rosa G. 
Clasificación:
2.0

It was very concerning leaving the trailer outside of the closed locked business gates. There wasn't much room between the drop area and the street with lots of traffic.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan D. 
Clasificación:
4.0

The gentleman there was very professional and offered me a paper receipt I opted for an email receipt as he had customers. When I received the email all that was displayed were 0.00. I checked my credit card statement and it reflects an amount approximately $30+ dollars more than the original price quote of $163.00 one way from Yulee Fl. to San Antonio Tx.

Cipriano R. 
Clasificación:
5.0

In my experience. I went to a location close to me to rent and needed to take from San Antonio, TX to Baytown, Tx. But even throw they had about 4 or 5 they were all for in town use not for out of town use so I had to go across town for one. And I probably passed about 6 or 8 u- haul locations on my way across town and they all seamed to have plenty of trailers but apparently none to go out of town.

ARTURO G. 
Clasificación:
1.0

Truck was not safe to drive. Would not go into reverse. Tried to call location truck was rented from and no answer during normal business hours. Turns out they closed early. Had to cal U-Haul roadside assistance. Lots of added stress to an already stressful time of moving.

Elizabeth J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bilal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNIE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Returning the rental was easy and quick.

PABLO G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Renee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
1.0

Nice man who runs the place. He could not have been more helpful and pleasant. However, the facilities are a mess. The huge pothole at the entrance prevented us from driving our car into the lot for fear of damaging the vehicle. This is not the lot owner's fault but the booking manager who directed me to this location, with whom I spoke, was horrible. When he got on the phone after the customer service rep called me at 4PM the day before my rental to tell me they would not have a 26 foot truck, he was rude and hung up the phone on me. Horrible customer service.

Gordon G. 
Clasificación:
5.0

I love Tim Miller from Ace Auto/U-Haul. He is just the best person ever!

Kaz S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie C. 
Clasificación:
5.0

The owner was fantastic and great to talk to. I had zero issues and the trailer was ready to go upon my arrival. Highly recommend this location.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve E. 
Clasificación:
5.0

Such a friendly place. The owner was awesome and kind.

Kristen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego D. 
Clasificación:
4.0

Appearance of the place is not appealing, however, the owner was very customer oriented and very friendly.

Thomas S. 
Clasificación:
5.0

Mr Miller was professional, friendly and thorough Will use again in the future thank you Mr. Miller

Deborah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichol H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecka H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan V. 
Clasificación:
1.0

Location was closed . No where to Park vehicle. Called uhaul and got a runaround on what to do with vehicle. Customer service was abrupt, and not interested in helping.

Chris R. 
Clasificación:
1.0

The employee was great but the location was less than desirable. Huge pothole in the driveway to enter, overcrowded with old cars, office space looked like a storage facility.

Michael Z. 
Clasificación:
5.0

Excellent experience. Tim was very knowledgeable!

Emmanuel M. 
Clasificación:
3.0

El cliente no dejó un comentario.

sean J. 
Clasificación:
3.0

Multiuse facility. Not very well kept. Friendly service. But reservation service is flawed. Confirmed rental and then switched to another truck and location. Confirmed furniture dolly but didn't have one.

MAHLON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aric A. 
Clasificación:
4.0

Really don't know why this company gets a bad wrap, sure it's an older establishment but the guy was spot on just a good chap. Would do business with them again.if I didn't move out of state.

WeS B. 
Clasificación:
4.0

This location was fast and friendly. That is rare during this pandemic. The gentleman was patient with me and explained why there were no appliance dollies. The 15' truck drove smoothly; no mechanical issues.

Tomekka H. 
Clasificación:
1.0

Customer service was very rude

Trey K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Everett M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY F. 
Clasificación:
5.0

Owner was very friendly and accommodating. Truck was clean and in good condition.

Michael C. 
Clasificación:
2.0

El cliente no dejó un comentario.

RICK ELLIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra G. 
Clasificación:
5.0

Nothing, service was fast & affordable. Rep was helpful and very friendly!

martie H. 
Clasificación:
5.0

It was a great experience. Easy pick up & drop off, would certainly go here again.

Luke H. 
Clasificación:
5.0

El cliente no dejó un comentario.

brent C. 
Clasificación:
5.0

El cliente no dejó un comentario.

clodine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek M. 
Clasificación:
4.0

I would recommend this location because of the owner who operates it has such excellent customer service.

Catheryn P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Axel F. 
Clasificación:
1.0

This vehicle had very bad tires. Why was it released to us to drive fully loaded for 1600 miles? The inner rear right tire blew out 120 miles into our trip late at night. Finally got thru to Raymond and he was able to get the tire fixed at the side of the road at 2:00am in the morning. On the third day of our trip we had the outer right rear tire go bald. Once again we had to call for service from the road. Leslie was very helpful. We had to wait for someone to come out and replace the tire. Yet another delay. Needless to say this was an awful experience that I hope never happens again. Making sure the tires are road worthy should be Uhaul's number one priority for safety of its customers.

david O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mack M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ana H. 
Clasificación:
4.0

The pickup location was good. The employee was very helpful and was great about answering my questions. The price could be better for such a small Trailer.

Christopher S. 
Clasificación:
5.0

None.... great expy

VICTOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judson M. 
Clasificación:
2.0

The pick-up location looked like an abandoned salvage yard. The counter rep was friendly and knowledgeable, but it was hard to get over the state of the property.

Mark M. 
No se han enviado comentarios para esta ubicación.

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