Customer Reviews for Ace Auto Repair
(U-Haul Neighborhood Dealer)

290 reviews

3344 Eisenhauer Rd   San Antonio, TX 78218

(210) 591-7365

Office Hours

  • Mon-Sat: 10 am–6:30 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(210) 591-7365

3344 Eisenhauer Rd
San Antonio, TX 78218

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6:30 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Frank at Ace was extremely helpful. My experience was a delighful one. Thank you Frank!

Ramon Barretto 
Rating:
5.0

No improvements needed. The Auto Ace U-Haul offers by far the best service in town!!!

Gorman Mereb 
Rating:
5.0

Customer did not leave a comment.

Sherin Tara 
Rating:
5.0

Manager there is so pleasant I wish people like that will be all over. Thank you so very much.

HENRYK SIEMEK 
Rating:
2.0

Customer did not leave a comment.

exavier moran 
Rating:
5.0

Very professional, friendly and outstanding customer care.

JAMES UNDERWOOD 
Rating:
5.0

Very nice employee

Alex Haynes 
Rating:
4.0

Customer did not leave a comment.

Jaime Vargas 
Rating:
3.0

Customer did not leave a comment.

Wesley Godfrey 
Rating:
5.0

Customer did not leave a comment.

Chris Williams 
Rating:
2.0

Customer did not leave a comment.

Jorge Rojo 
Rating:
5.0

Customer did not leave a comment.

JAMES UNDERWOOD 
Rating:
5.0

Customer did not leave a comment.

Yolimar Playton 
Rating:
5.0

Customer did not leave a comment.

Yolimar Playton 
Rating:
5.0

No suggestions for improvement. This place is great. The two fellas that run it are unique, friendly, helpful, and efficient! I've rented trailers from them and returned trailers to them. It's always a fabulous experience.

Elizabeth Fisher 
Rating:
5.0

Great experience! Hell of a lot easier than using tow straps and WAY cheaper than getting a tow.

Charles Rosas 
Rating:
3.0

Didn’t have the dolly I’d ordered. I had to go to another location to pick it up.

Partrick McConnaughey 
Rating:
2.0

24/7 is not a good idea at this location.

Rosendo Moreno 
Rating:
5.0

Great Experience

Christopher Human 
Rating:
5.0

Great service

Fernando Orgas 
Rating:
3.0

The owner was kind, however the other workers from the auto shop were not kind. They had a “guard dog” in the garage. We didn’t know where to park, the only open “spot” to park was in front of one of the garages. The workers watched us drive in, watched us park and when I opened my door one guy came running - yelling “no stop, don’t get out!!! The dog!!!” I quickly closed my door. They told us we couldn’t park there was the dog could reach us (from the distance of his leash)z we backed out and parked in the middle. While I was inside , my BF was outside. He had his small service dog with him. While he was trying to make light convo with the workers, the workers were not so kind. One even threatened my BFs dog and him. Again, the owner was kind and very apologetic for his worker, however the worker would not apologize. Only stated it was a misunderstanding.

Michelle Sorensen 
Rating:
5.0

Customer did not leave a comment.

Kim Rolfsen 
Rating:
5.0

Great service

Walter Wisdom 
Rating:
5.0

Excellent customer service. Highly recommend.

asim merchant 
Rating:
5.0

Customer did not leave a comment.

Elvin Chandler 
Rating:
4.0

This location could use some help at the beginning of the month.

NANTANYA Williams Jr 
Rating:
1.0

Customer did not leave a comment.

Troi Nelson 
Rating:
5.0

Customer did not leave a comment.

Piotr Walczak 
Rating:
5.0

The gentleman who ran this location was very kind and empathetic to my situation after another company did not provide my rental to me. He stayed open a little later to help me, which the other company Budget did not.

roberto viejo 
Rating:
2.0

Arrived at 545 PM to return rental. Location was closed (gates locked). Sign visibly stated that they were open until 630 PM.

Antony Clark 
Rating:
3.0

While the vehicle was ready and in good condition, the site itself was a mess and I was not a fan. The staff was friendly and helpful.

Steven Muntz 
Rating:
4.0

Customer did not leave a comment.

Jesus Molina 
Rating:
5.0

Great trailer, really good people to work with, towed vehicle very smoothly.

James H Martin Jr 
Rating:
5.0

Super nice staff. Explained procedures clearly and entertained my furniture shopping ideas.

Anika Calhoun 
Rating:
5.0

Customer did not leave a comment.

Pedro Arzola 
Rating:
5.0

Customer did not leave a comment.

Thomas Lyles 
Rating:
5.0

Tim is WONDERFUL!

EJ Mosser 
Rating:
5.0

Great experience. The man who assisted with the rental was great to work with and the process was very simple. I would use this location in the future.

Eric Booth 
Rating:
5.0

Nothing really to improve. Easy, helpful experience all around.

Jeremy Whitley 
Rating:
5.0

Customer did not leave a comment.

Garrett Rinehart 
Rating:
3.0

I don’t like that I was charged for a dolly that I did not get an opportunity to use because it wasn’t on the back of the truck when I picked it up and the location was not open.

Sarah McKnight 
Rating:
5.0

Customer did not leave a comment.

Y Wilson 
Rating:
4.0

It may be out of control but their previous customer was holding up on our time and it was time wasted for us

Leo Bae 
Rating:
2.0

Helpful and courteous. This is a 40+ year old car repair shop in total disarray. Tim is a good guy. Certainly not your typical UHaul vender. However, he has the trailers in working order and on very short notice.

Robert Corder 
Rating:
5.0

Pick up was easy. Definitely will use this location again if needed.

Raul Rene Gonzalez 
Rating:
5.0

Customer did not leave a comment.

James Martin 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
2.0

Staff were friendly and courteous. This location is too small for the equipment offered. As a result, it was hard to get into and get out of. The parking area had a trash pile in it, and the area was crowded with vehicles being repaired. I did not like this location.

Sandra Martin 
Rating:
3.0

Limited inventory. Person very helpful but felt I was driving into a junkyard. The attendant though was very friendly and helpful.

Paul Sinquefield 
Rating:
3.0

The truck was not clean found other items in the truck not sure if they are clean daily but. And it was a bit smelly

Herbert Williams 
Rating:
3.0

Absolutely nothing, Tim is your Ambassador and cares about U Haul and us the customer. He hooks us up, checks our lights and sends us on our way with a smile. Returns are quick and courteous on the ground at the trailer. You have a superior manager here who made our rental easy, professional and caring, thank you.

george schmidt 
Rating:
5.0

Customer did not leave a comment.

Charles Hall 
Rating:
2.0

Customer did not leave a comment.

Benzon Tan 
Rating:
5.0

Customer did not leave a comment.

PATRICK MURPHY 
Rating:
5.0

Customer did not leave a comment.

Sierra Gonzalez 
Rating:
4.0

Ace is not the most inviting looking facility. Piles of smelly garbage stacked up, way too close to the door

RICHARD RODDEN 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY SYROP 
Rating:
5.0

Don't charge so much for the miles

Ticha King 
Rating:
3.0

Customer did not leave a comment.

Dennise Benavides 
Rating:
1.0

First off my truck was dropped off before time and Y’ALL CHARGED ME ANOTHER $100 and I WANT MY DAMN MONEY BACK

Dereon Kizzee 
Rating:
5.0

Customer did not leave a comment.

erin foley 
Rating:
5.0

Customer did not leave a comment.

Wilson Evans 
Rating:
5.0

Customer did not leave a comment.

erin foley 
Rating:
5.0

Customer did not leave a comment.

Fatima Konteh 
Rating:
5.0

This pick up location was my second attempt to get the rental I had reserved the previous day. Please be aware that the location on 8511 I-10 Lot 2, Converse, TX 78109 is no longer a Uhaul dealer according to the owner that I spoke to. There is no equipment and the location was still listed on the Uhaul website and on Google maps.

Jessica Martin 
Rating:
2.0

The location was easy enough to work with and the man there was helpful. However the site is not clean.

Rod Herbert 
Rating:
5.0

He was friendly

Von Khasay 
Rating:
5.0

Customer did not leave a comment.

CARMELO OTERO 
Rating:
5.0

Customer did not leave a comment.

Antonio Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Michael Montgomery 
Rating:
5.0

Customer did not leave a comment.

eldon edge 
Rating:
5.0

Keep smiling..

jesus Martinez 
Rating:
5.0

Great service! Always my go to!

Dex Chambers 
Rating:
5.0

Customer did not leave a comment.

Christor Riley 
Rating:
3.0

Customer did not leave a comment.

deitra brown 
Rating:
1.0

Customer did not leave a comment.

Miguel Calderon 
Rating:
5.0

Customer did not leave a comment.

TAWNYA SANFORD 
Rating:
3.0

I misidentified my drop off city and paid approximately $100 more than I should have. It was my error but no one has been able to assist me. I talked to the pickup and drop off locations and they both said it had to be Uhaul. I called Uhaul and they said the drop off location could request it.

Richard Pawly 
Rating:
3.0

They did not have the dolly that I had reserved. I should have been notified.

Cindi Davis 
Rating:
5.0

It went as well as it could have. Everything about the experience was positive. Puck up to drop off.

Lea Desmarteau 
Rating:
4.0

This location needs no improvement

Estella Love - Rice 
Rating:
5.0

Customer did not leave a comment.

Michael Heath 
Rating:
4.0

The owner manager, wonderful gentleman.

jose Gallego 
Rating:
5.0

He was helpful and great

Cesar Santos 
Rating:
4.0

Customer did not leave a comment.

Dileep Bhateley 
Rating:
5.0

Customer did not leave a comment.

Juan Castro 
Rating:
2.0

Very helpful and cheery ppl the office was really messy though.

Jerron Ruzicka 
Rating:
5.0

Customer did not leave a comment.

James Thomas 
Rating:
5.0

It was a quick and great experience i woukd recommend this place to my momma lol tim was awesome very awesome great vibe person willing to take care of what i needed .....

Leroy Rodriguez 
Rating:
4.0

Customer did not leave a comment.

joseph little 
Rating:
3.0

Customer did not leave a comment.

Ken Harrison 
Rating:
2.0

Team member was super helpful nice and knowledgeable. Simple and easy return

Sara Carter 
Rating:
3.0

Customer did not leave a comment.

Talita de Wet 
Rating:
5.0

Awesome customer service experience. Best experience I've ever had from Uhaul.

IDA AKETCH 
Rating:
5.0

Customer did not leave a comment.

Evie Rios 
Rating:
5.0

Lower the prices to expensive

elsa Rumeru 
Rating:
3.0

Customer did not leave a comment.

Veronica Mansfield 
Rating:
5.0

Customer did not leave a comment.

Steven Matis 
Rating:
5.0

Customer did not leave a comment.

Jaimee Hopfe 
Rating:
5.0

Great costumer service! He helped me make the decisions I needed to make for my move. I would highly recommend this location for in-town moving needs.

Kurt Solmundson 
No reviews have been submitted for this location.

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