Customer Reviews for Accurate Appliance
(Distribuidor de U-Haul del vecindario)

383 comentarios

211 11th St SE   Spencer, IA 51301

(712) 264-5335

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(712) 264-5335

211 11th St SE
Spencer, IA 51301

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The air conditioning ran minimally during an extremely hot trip.

Kayann R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek K. 
Clasificación:
5.0

My total experience was very good. Personnel were very helpful and friendly. Equipment was well maintained & ready for my trip.

PHYLLIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
2.0

Restaurant parking lot. VERY BUSY!

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

YANIEL G. 
Clasificación:
3.0

El cliente no dejó un comentario.

TYLER A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Meghan B. 
Clasificación:
2.0

The guy who helped us in Spencer didn't know where our truck was. We fiied out paperwork inside, then walked outside. He thought we had a 24' NO WE WANT A 15'.

CATHY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
2.0

El cliente no dejó un comentario.

CRYSTAL SUE B. 
Clasificación:
2.0

Customer service was lacking at this location. I had to wander around to find the rented truck.

Crystal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

MYRON S. 
Clasificación:
5.0

Very helpful with paperwork and hookup

TONYA A. 
Clasificación:
5.0

Very nice guys at the desk. They were very helpful!

RHONDA W. 
Clasificación:
2.0

We wanted a enclosed trailer which was not available so we got an open trailer. It wasn't quite ready since it was on top of the service person's truck. They got it down and hooked it up and discovered there was an issue with the left turn signal. The repairman/service person worked on it for almost an hour and got it fixed. He apologized for the inconvenience and said he would make an adjustment on our rental; however, we have yet to see any type of adjustment. I would not recommend this location as we will probably go to Spirit Lake for our needs from now on.

BARBARA W. 
Clasificación:
4.0

Again, my only complaint with the entire process was the uhaul computer system which didn't work right during drop off either.

Phyllis M. 
Clasificación:
4.0

Should have snow brushed off before customers arrive.

GILBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Polite and prompt service!

Mechelle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
5.0

What a great Company Representative. I like that everyone who helped was likeable and knowledgeable in making the experience a great one.

Dale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

The only downfall of this experience is the speed limit restrictions in this day and time. 55 is just a very unreasonable limit on today's interstate and primary 4 lane roads. 60 to 65 is much more realistic.

Ricky C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Myron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ricky K. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD O. 
Clasificación:
4.0

El cliente no dejó un comentario.

matthew E. 
Clasificación:
4.0

The back of the truck was not sweep out when I picked up the truck I did not order a dolly, but one was included in the truck. It was in the way loading and unloading and was dislodged from its holder and the zip tie broke, but we did not use the device.

Barry S. 
Clasificación:
4.0

Shorter wait time when you call and need costumer service.

Garret S. 
Clasificación:
1.0

There is no way on earth I would recommend Accurate Appliances for a u-haul rental. The customer service was horrible. We were charged for damage that we didn't do because the employee didn't follow the correct check out procedure, which took over an hour and cut into our moving time. The owner wasn't available to answer the employee's questions regarding the process either. When we disputed the extra charges, the owner said she would refund the extra charges but didn't actually do it. Don't bother going to Accurate Appliance. You will save time and money going elsewhere, even if it's hours away.

Lauren G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trista E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
5.0

The online procedure was quick & easy! Tha staff was very helpful & friendly!

NEAL D. 
Clasificación:
5.0

Very nice, gentleman was great when he checked the truck in. Very easy and fast!

Jeffrey S. 
Clasificación:
5.0

Great people to work with!

Rodney P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jake V. 
Clasificación:
3.0

The truck was clean and mechanically worked fine. However, cosmetically it is old, rattly and noisy. Several plastic pieces within the cab are loose.

Aaron O. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
1.0

Had multiple issues. First issue was poor customer service. The store was not open on time. Had to wait for employee to come in to the store for 15 minutes. Truck was also not aligned which made it a bit dangerous to drive. Lastly, I was charged the $14 fuel fee even though the fuel was at the desired level. Poor experience and will not be renting again.

Travis B. 
Clasificación:
4.0

El cliente no dejó un comentario.

brenda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANETTE M. 
Clasificación:
5.0

Great service, good people. Couldn't ask for more.

Evan D. 
Clasificación:
5.0

I read on the website that if you return uhaul a day before scheduled then you get $50 back

Jennifer L. 
Clasificación:
5.0

had issue with dropping off in other locations (not spencer location) Was sent 2 different places, 1 turned us away after being called by uhaul representative and specifically told to deliver to Story City where they turned us away. Tried to drop at EAgle grove but online after hours dropoff would not allow it so was not going to leave trailer without confirmation as was not going to be reponsible. Tried calling into uhaul and was on hold for over 30 minutes. Very frustrating and time spent. Spencer returned trailer and were very helpful with my frustrations.

TERRI L. 
Clasificación:
3.0

I called 1800Uhaul to make my reservation. They quoted me one price, per mile, but when I arrived at my local Uhaul rental office they charge me a higher amount. That's not right.

evelyn A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Toni G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARWIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Susan Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce N. 
Clasificación:
4.0

I would suggest making sure windshields are nice and clean from bugs. When we picked up the uhaul the windshield was covered in dead bugs. Otherwise very good.

Diane AND Don M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathy N. 
Clasificación:
2.0

The gal I encountered when I arrived was flat out rude

Stacey F. 
Clasificación:
1.0

The gentleman at the store, Terry, was very kind and helpful. The issue was with this process. It was a mess and confusing and frustrating for both him and I. Terry did his best and was eventually able to help get me everything I needed.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bobi M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DREW N. 
Clasificación:
4.0

Requested a 15ft truck. There was one available but not on the website for some reason. Was not able to complete my move.

Elizabeth Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua F. 
Clasificación:
2.0

First off, we had to travel over an hour away to pick up our truck. When we went to pick up the trailer, the system was down and it took over an hour to pick up the trailer. Before we picked them up, our destination changed. So we called to change the order. Unfortunately, the phone representatives (yes, multiple) could not get our request to change our destination right. After we picked up the rentals, we got a call about the storage unit at the original location. Well, if we changed our destination (was Minneapolis to BIsmarck, ND) we really did not need a storage unit in Minneapolis. That should have been caught when we changed out destination to Bismarck. Then, we were quoted a price for the trailer but charged a higher price. After questioning it, we were told that U-Haul did nothing wrong and did not quote the wrong price without any proof to back that up. Over all, it was not a good experience that we had.

Bradley P. 
Clasificación:
4.0

The online experience with verifying who I am and calling my ppl and not letting me know ahead of time was horrible. Also let someone know where the number is the truck number above windshield on top of truck.

Amanda C. 
Clasificación:
3.0

Maintain mobile app and bill correctly.

Chris O. 
Clasificación:
5.0

Very easy to deal with and did a great job at hooking everything up.

Zachary K. 
Clasificación:
3.0

Rental truck had not been swept clean and its trailer light connection was faulty (blown fuse?). One of our auto transport ratchets were barely functional and difficult to operate; the other was the wrong size and had to be left behind.

Keith J. 
Clasificación:
2.0

The place didn't open directly at ten like I was told and upon being late it was shrugged off as what difference does ten minutes make .

Richard D. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

Awesome customer service from start to finish!!

Michael C. 
Clasificación:
4.0

Good service and friendly staff

Richard B. 
Clasificación:
5.0

Was a good experience.

Jim C. 
Clasificación:
3.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

nothing, Carson and Terry were great to deal with and pleasant to talk to thanks guys

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
3.0

Should be easier to return a vehicle. Was not told at rental, that a phone app is required to return vehicle , without the hassle.

Donald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn M. 
Clasificación:
5.0

Great customer service - helped us a lot since our check-in details/reservation had changed. ¡Gracias!

Emily B. 
Clasificación:
5.0

Nothing that I can say

Joe R. 
Clasificación:
5.0

I wish I knew the name of the gentleman that helped me Sept 12. I went in in the afternoon to rent a trailer to go pick up a lawn mower. He helped me hook up the trailer and when I returned it I was having difficulty backing it back into the space. I went inside and asked for help and he kindly obliged and helped me get the trailer parked and unhooked. He was very kind to me and provided excellent customer service. Thank you so much!

Amber C. 
Clasificación:
2.0

Gas gauge from where we rented it and returned it to were not accurate. We left more gas in it then needed as well as we were told it was UNDER and charged 14 bucks for that. Get my email of receipt and see we were charged a 30 dollar refueling fee? Never were we told about that. That's something that should have been mentioned.

Whitney P. 
Clasificación:
3.0

They were closed when I dropped off.

Trista E. 
Clasificación:
5.0

nothing I can think of

Rich L. 
No se han enviado comentarios para esta ubicación.

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