Customer Reviews for Accurate Appliance And More LLC
(U-Haul Neighborhood Dealer)

529 reviews

211 11th St SE   Spencer, IA 51301

(712) 264-5335

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(712) 264-5335

211 11th St SE
Spencer, IA 51301

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Truck had a large crack in the windshield and quite a few other “x” stickers marking damaged areas.

Ben Chestnut 
Rating:
5.0

Customer did not leave a comment.

MARLA REUSCH NEHER 
Rating:
2.0

Truck was not clean inside cab nor the cargo area we were to pick up at 9 no one was there til 9:15 there was no moving blankets in the truck nor a dolly when we dropped off the man was on the phone and took the keys and said your good. I will go to spirit lake before I will go back to Soencer

joni cody 
Rating:
5.0

Customer did not leave a comment.

lou obrien 
Rating:
5.0

Customer did not leave a comment.

MARK JENSEN 
Rating:
5.0

Customer did not leave a comment.

David Weise 
Rating:
5.0

Customer did not leave a comment.

Marla Reusch Neher 
Rating:
5.0

Customer did not leave a comment.

carlos almendarez 
Rating:
5.0

Customer did not leave a comment.

jerry scharnberg 
Rating:
4.0

Customer did not leave a comment.

Russell Klemme 
Rating:
5.0

Customer did not leave a comment.

Scott Wirtz 
Rating:
5.0

Customer did not leave a comment.

Neal Carlson 
Rating:
2.0

Customer did not leave a comment.

tim zylstra 
Rating:
5.0

I would 100% recommend this location in Spencer Iowa. However U-Haul as a company has lost my respect from dealing with their 1-800 #

Spencer Clark 
Rating:
5.0

Customer did not leave a comment.

Bryan Miller 
Rating:
5.0

Customer did not leave a comment.

Scott Wirtz 
Rating:
5.0

Customer did not leave a comment.

Rocky Armitage 
Rating:
5.0

Everything went well, from the time I got there I was treated very politely and the staff was very helpful hooking up the trailer properly and getting me on my way.

jerry thielen 
Rating:
2.0

Guy that ran the store showed up 15 minutes late when he was supposed to be there at 10am. I already had to drive 33 minutes out of the way to pick up the U-Haul. Then he told me the trailer is some where in the yard and ask me if I needed help hooking it up. U-Haul requires that I waited for them to hook it up or I would have already been gone. It was 1040 before I got out of there and set my whole day back. The I got charged 15 bucks for not sweeping the trailer out which is BS also. I’d didn’t need to continue to use U-Haul to move my stuff from 5 hours away I wouldn’t at this point.

Derek Struthers 
Rating:
5.0

Customer did not leave a comment.

Tracy Leland 
Rating:
3.0

Better lighting in lot/key pickup boxes for those using 24/7 pickup after dark

James Von Dolteren 
Rating:
5.0

No problems at all.

Richard Radtke 
Rating:
5.0

Very helpful and friendly! Highly recommend this location for Uhaul rentals.

Dave McFarland 
Rating:
2.0

It was hard to find a worker when we went to drop off the truck. We had to walk around appliances that were being fixed until we found someone. The place was very dirty. The worker was very nice. It was close to where we moved.

PATTY GERRITSEN 
Rating:
3.0

Customer did not leave a comment.

klair greenfield 
Rating:
5.0

Customer did not leave a comment.

tammy carr 
Rating:
5.0

Customer did not leave a comment.

Chad Harrell 
Rating:
2.0

Got charged 114 dollars for 2 gallons of gasoline. Went to the location picked up the vehicle and returned it with the extra 2 gallons it was missing and got told I would get a refund of the extra money charged. Got told my transaction would be reversed and money would be put in my account and then re charged the proper ammount. That refund never went through before they charged me again and now I’m left with 50 dollars to my name and a hope that I get my money back

Austin Hammpnd 
Rating:
5.0

Customer did not leave a comment.

Shelley Jacks 
Rating:
5.0

The drop off was quick and easy. Lots of space with easy access.

Larry Fry 
Rating:
3.0

Customer did not leave a comment.

Karen Hoffrichter 
Rating:
5.0

Customer did not leave a comment.

Dean Rankin 
Rating:
4.0

Customer did not leave a comment.

Philip Smith 
Rating:
1.0

AC didn't work battery would not start ignition had to be cranked all the way back to almost breaking to start vehicle passenger door didn't work open form the inside taillights did not work it was an all bad experience couldn't use the truck until the evening that why I had to use it at night and then. found out the taillights didn't work bed lights only worked with the driver door wide open should be a switch or something

Avelino Perez 
Rating:
1.0

Check your equipment. Educate your employees. Call people back who reach out to you.

Jill Dannels 
Rating:
5.0

Customer did not leave a comment.

David Sablatura 
Rating:
3.0

Customer did not leave a comment.

Scott Hallgren 
Rating:
5.0

Customer did not leave a comment.

Kayla Pham 
Rating:
4.0

Hours of operation on Saturday seemed to be limited but drop off instructions were good.

Barrie Tritle 
Rating:
5.0

Customer did not leave a comment.

Bart Dischler 
Rating:
4.0

This location was closed when I arrived, but went through the online U-Haul procedure for dropping off a Truck and a Trailer, key drop box, etc. and both worked very well.

Tony Lowe 
Rating:
5.0

Very easy drop off process.

Anne Beschorner 
Rating:
5.0

Customer did not leave a comment.

brian bennetzen 
Rating:
4.0

Customer did not leave a comment.

JONATHON CUTLER 
Rating:
5.0

Customer did not leave a comment.

Chad Wagner 
Rating:
5.0

Customer did not leave a comment.

Darwin Winkowitsch 
Rating:
5.0

Customer did not leave a comment.

Beau Naatjes 
Rating:
5.0

Customer did not leave a comment.

jay davis 
Rating:
3.0

Was told that all I needed to do was full up the tank when I dropped off the truck. I got a surprise 60 dollar charge because even though I was told the price was correct and included the mileage, the agent didn't calculate correctly. Not good.

susan packard 
Rating:
4.0

Customer did not leave a comment.

Charles Yeager 
Rating:
4.0

Customer did not leave a comment.

Edward Minion 
Rating:
4.0

Customer did not leave a comment.

Karli Kelley 
Rating:
3.0

Lock was left on back door. Had to switch trucks. Service rep work with us to resolve but delayed us in miving

Darrin Rayl 
Rating:
5.0

We dropped the truck off on Sunday. Left keys in drop box. Loved that we didn't have to wait to drop off till Monday.

charles yeager 
Rating:
3.0

Customer did not leave a comment.

scott hallgren 
Rating:
2.0

The people I rented from were extremely rude I didn't even get the U-Haul out of the location I had to dig it out once I got it out it would not shift I had to fix it myself in order for it to work properly I had rented it for 3 days I only used it for one I ended up hiring another person to move me

Kirtin Welhousen 
Rating:
5.0

back door was frozen shut. Had to get products to thaw before it could be used. Spendy

Emily Peterson 
Rating:
3.0

Customer did not leave a comment.

miranda depyper 
Rating:
4.0

Customer did not leave a comment.

Kristina Warner 
Rating:
3.0

Have more selection. I didn't need such a big truck.

Elizabeth Quail 
Rating:
5.0

Customer did not leave a comment.

Thomas Kinaetz 
Rating:
3.0

The last time I rented a u-haul there were heavy blue blankets to use, this time there wasn’t anything. I was disappointed that there wasn’t any.

Jackie Bair 
Rating:
5.0

Customer did not leave a comment.

Breanna Magee 
Rating:
4.0

Customer did not leave a comment.

Howard Yakey 
Rating:
5.0

Very friendly and helpful

LaRae Pemberton 
Rating:
5.0

Customer did not leave a comment.

Kevin Davis 
Rating:
3.0

Customer did not leave a comment.

Tom Hansen 
Rating:
3.0

The help wasn't able to hook up the trailer and had to wait on the owner so no able to get it picked up in a timely manner

Debra Boetel 
Rating:
5.0

Customer did not leave a comment.

randy schuette 
Rating:
5.0

Customer did not leave a comment.

Vicki Wood 
Rating:
4.0

Everyone except for the site owner was very hospitable and very helpful. If she didn't have amazing staff, I would never do business here.

Dale Meyer 
Rating:
5.0

Customer did not leave a comment.

Mitchel Dickson 
Rating:
3.0

Read above comment…

Amy Heibult 
Rating:
4.0

Customer did not leave a comment.

brady lytle 
Rating:
5.0

Customer did not leave a comment.

anderson galen 
Rating:
5.0

Everything was fine Very helpful and friendly Just don't find that in to many places anymore

Jon Carlsen 
Rating:
5.0

Customer did not leave a comment.

Mitchel Dickson 
Rating:
5.0

Customer did not leave a comment.

Corgan Petersen 
Rating:
4.0

Best uhaul truck I ever rented

eric olson 
Rating:
5.0

Customer did not leave a comment.

Dan Burnell 
Rating:
5.0

Customer did not leave a comment.

Richard Ohrn 
Rating:
4.0

Customer did not leave a comment.

Gerard Klein 
Rating:
5.0

Customer did not leave a comment.

Noel Nicholas 
Rating:
5.0

Dealt with them before through Uhaul and was very happy with their service

Terry Baxter 
Rating:
3.0

Customer did not leave a comment.

Geri Kragel 
Rating:
3.0

Customer did not leave a comment.

GERARD KLEIN 
Rating:
1.0

Let them know ahead of time that checking in via phone so not to waste my time

Omar Jefferson 
Rating:
5.0

Customer did not leave a comment.

Jason Krage 
Rating:
5.0

Customer did not leave a comment.

Todd McKee 
Rating:
5.0

no issues

Mike Evans 
Rating:
5.0

Customer did not leave a comment.

jordan westerman 
Rating:
5.0

Check out was quick and friendly

Adam Warren 
Rating:
5.0

Customer did not leave a comment.

Todd McKee 
Rating:
5.0

Customer did not leave a comment.

sarah leclair 
Rating:
4.0

Cruise control!!!!! & electric windows

Rich Harrington 
Rating:
5.0

Customer did not leave a comment.

Charles Elliott 
Rating:
5.0

Customer did not leave a comment.

TERRI ROBERTSON 
Rating:
3.0

Customer did not leave a comment.

Karli Kelley 
Rating:
4.0

Customer did not leave a comment.

Renee Dietrich 
Rating:
3.0

Did get off to a great start. U-Haul called two days before pickup & couldn't accommodate my trailer pickup location. Had to go over an hour in the opposite direction to get a trailer.

Jason Vacura 
No reviews have been submitted for this location.

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