Customer Reviews for Accu Trac
(U-Haul Neighborhood Dealer)

38 reviews

7230 S Frances Ave   Tucson, AZ 85756

(520) 300-9330

Office Hours

  • Mon-Fri: 7:30 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(520) 300-9330

7230 S Frances Ave
Tucson, AZ 85756

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–3 pm
  • Sat-Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Man in charge was not on site. Why was i charged $ 115.50 at drop off location? Fuel was at the correct level. Unit was dropped off at location i was directed to.

Jack Lively 
Rating:
5.0

Customer did not leave a comment.

MELINDA JACKSON 
Rating:
5.0

Was just weird that they did not follow any type of intake procedure & provided no receipt/paperwork. Had no documentation to prove return of truck.

brandon Smith 
Rating:
3.0

Customer did not leave a comment.

Augustina Kwon 
Rating:
3.0

Trailer was dropped off a few hours later as planned, but was harassed the entire time and even a few days after drop off! I do not take kindly to being called a thief simply because U-Haul didn’t do their job! I should be getting a full refund for the hell I went through over this!

DANNY CROZIER 
Rating:
2.0

Didn't help with disconnecting the trailer or moving it into the parking location . They also would not provide me any receipt or signature that I had dropped off the trailer.

Rick Quintero 
Rating:
5.0

Customer did not leave a comment.

geroge Dickerson 
Rating:
3.0

We brought back rental at 4:25, because had seen business hours as 4:30(posted on their door). We had extended rental an extra day and didn’t expect to be bringing back in afternoon, but that was what we ended up doing. Because of this we hadn’t noticed the hours on U-Haul website. There was employee out in the yard that told us they were closed. We left the truck there and employee locked gate after us. We had cleaned out entirely the truck back of any of our things(inc garbage). The truck cab had a little dust from blowing dust in air and our shoes. Nothing significant. We weren’t expecting a late charge, seeing we had rented for extra day and returned before end of rental period. Also, disappointed to be charged a cleaning charge, when we had left nothing.

Eugene Del Fiacco 
Rating:
3.0

This was not my preferred drop off location. It was 70 miles round trip out of my way on a day that I had other plans.

Dennis Winchel 
Rating:
3.0

The location was out of the way and in a heavily industrial area. Other than seeing ti orange and white I would not have gone in. The people were preoccupied with their main business and it took a while to get anyone to pay attention to me. Uhaul was clearly a secondary business for them. Tha place looked like a service station from the 50’s in the back woods. The guy was not rude but not friendly. He just wanted to get the transaction over with.

James Barclay 
Rating:
3.0

Customer did not leave a comment.

George Cummings 
Rating:
1.0

Major dive

Stanley Johnson 
Rating:
5.0

No receipt was provided when I returned the equipment.

Kristina Wyse 
Rating:
4.0

Art, great guy, very friendly and professional. Was very helpful.

Paul Payne 
Rating:
5.0

Yes

Phil Seoane 
Rating:
5.0

Nothing, easiest thing I’ve done so far

Isaac Sandoval 
Rating:
1.0

Got a call one week after dropping off truck that it hadn’t been returned. I was also told I had driven 20000 miles in 36 hours. Thankfully I had all my paperwork with me. Just when I think it is all over I get a $30 charge 3 weeks later.

Stephen Sadler 
Rating:
3.0

the trailer I received needed a new tire, the one tire was new and other was horrible, no tread and dangerous! I wasted the entire next day trying to get a new tire, finally did with good service from you provider and Kim (your employee) at the Grant and Dodge St Tucson location.

JAMES CHOATE 
Rating:
5.0

Customer did not leave a comment.

Brandon Largent 
Rating:
5.0

Customer did not leave a comment.

Jane Suh 
Rating:
5.0

Provide the equipment reserved at the location that was requested

Walter Harrison 
Rating:
5.0

Art and the rest of the staff were extremely professional and helpful. We knew we were in good hands with them.

mackenzie rudolph 
Rating:
5.0

The person stayed even after his shift was over to help me.

Alejandro Gomez 
Rating:
3.0

Was given a different trailer from the one on the contract. Made it hard to turn in at the destination. As if it was my fault.

Gary Russell 
Rating:
3.0

Complained that he might not take the truck because he had no room.

Larry Edwards 
Rating:
5.0

Great gents working there

Juan Trevino 
Rating:
5.0

Customer did not leave a comment.

Jessica Lawton 
Rating:
5.0

Customer did not leave a comment.

Kathy Smedley 
Rating:
5.0

Thanks too Art for up and beyond for his help in a very bad time for me, excellent service. Thanks!!!

LANNY MCKEE 
Rating:
5.0

Art, the agent that helped me, was friendly, efficient, polite, and very professional. I look forward to doing business there again.

Melvin Lee Mann 
Rating:
5.0

Customer did not leave a comment.

BENITO DIAZ 
Rating:
3.0

I made my reservation for 7am, got there at 7am and the app didnt get me get the track, i had to wait till 730 and the dolly that i reserved wasnt there..facility is good

MARIO BOLANOS 
Rating:
3.0

Customer did not leave a comment.

Whitney Lewis-Williams 
Rating:
5.0

Customer did not leave a comment.

HARRY TURNER 
Rating:
5.0

Customer did not leave a comment.

Zachary Guerra 
Rating:
3.0

Customer did not leave a comment.

Gregory Jones 
Rating:
5.0

This was the best U-Haul experience I've ever had. The gentleman there went above and beyond for me. I just drove in from Alaska and didn't know where to go. I consider myself fortunate to have worked with them. Will absolutely recommend them to anyone/everyone!

DENECE PRUETT 
Rating:
5.0

Customer did not leave a comment.

Marco Morando 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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