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JUAN G
Customer Reviews for Accokeek Gas & Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I recommend better customer service.
FLOYD CI was overcharged for the Uhaul. a receipt was sent to me with correct amount but more was takining out of my account.
Melissa BI rented ONE truck and dropped it off this morning. Now, I keep getting texts, emails and phone calls wanted to know when I am droping off the THREE trucks I rented. WHAT THE HELL IS GOING ON? You don't know where your trucks are? You rented three trucks with the same VIN?
Donna NThis location gets better with each visit, customer service deserves 5 + stars, great job guys.
RICHARD GAt about 5:30 pm on a Monday , your representative was very unprofessional, sending me disrespectful personal messages on my phone all because he told me to wait until he finish with all customers before he can attend to me even though I was the first customer in the store
MURANA SI was charged extra money for keeping a vehicle because this location doesn’t have a drop box for the keys. No one came to the door. I’ve been charged for miles between scheduled drop off location and actual drop off location. if I kept it, I would’ve been charged more by now.
Thomas DThe team members at this facility were very nice and it is a convenient location. I will utilize them again for future rentals.
LOIS VNothing, everything was good
RICHARD CVery pleasant willing to help
NUANDI MThe service attendant was very friendly, professional and helpful. He ensured I had what I needed, both the check in/out process was seamless.
LEWIS FVehicle was old and filthy
Garry SThe truck was too pricey. ($1.49 per mile) that is too much. The truck was so old and was shaking all day.
OLUTAYO TGet it together
Daniel GThe local Manager met me when I drove up and the check-in took less than 5 minutes. Very efficient!
John HAnother U-Haul driver damaged my car and U-Haul did nothing about it. He did my car with a 27” footer and U-Haul did nothing about it. I will never use U-Haul again
Eddy JGreat customer service.
Adrian AThe Service was Great, I really appreciate the Politeness In every manner.
James AI've commented on this location before when I was having a bad day but after prior rentals I have to take my hat off and say I would prefer this location for any future rental these guys go out of their way to make your rental as smooth as possible. Thanks guys you deserve an 5 star rating.
RICHARD GGreat service
Sean PBeware of unexpected charges, mileage charges change daily, 20 ft truck rental 2 days $85 + $260 for mileage + $12 for fuel, try penske at least you know what you're expecting to pay.
RICHARD GRegular customer. Everyone is great. I always refer this location.
Stephanie WIt would be nice if the cashier told me my charge amount before running my card.
Pamela TThe personnel were nice and friendly. The truck cab could have used a good vacuum or blow out, dirt all over. When I picked up the truck there was some weird guy hanging out where the trucks are parked.
James FAlthough the location has received some negative reviews, my experience has always been pleasant. Yes, the interior of the trucks could be cleaner but other than that great experience.
Lynette PService was excellent, all very helpful.
Tom BClean the interior and exterior of the van before renting it to the next customer, just like what the car rental agencies do. It just seems more professional. Make sure the vehicle is on FULL upon receipt and making sure it is on FULL when returned. This is easier to measure than if the vehicle is received with a level that's less than FULL. Likewise, credit should be given for excess fuel upon returning the vehicle, just as how the customer would be charged for returning with less fuel than when received.
Karl SGreat customer service vehicle was in great shape just dirty other than that ran fine no problems
LAWRENCE CThis location is the best.
JAMES AThey were very helpful. This is my go to location. Excellent customer service!
DAILIN JKeep Up the Good Work 🤗
DANIEL LMake sure they are available when they said they will be... had a reservation for mobile pickups i was on location 5mins before it opened and no one showed up until 40mins after opening time which set me back an hour
Ricardo CI tried to check the truck in to save $20. Check in fee but the location part was not working. How do I get the $20. Fee refunded?
MICHAEL RThis was a horrible experience. The equipment was in terrible condition and disrepair and needed to be replaced halfway through our move. The response time to replace it was unacceptable, the accommodations provided were below par and the replacement equipment was not any better. I will not be using this location again.
ZILPHA OSee above.
STACEY JThe original assigned truck had roughly 3/4 lights on. Had error codes reading. I’m the check in process is even worse. This location should not due mobile check in and just do all over the counter check ins.
Asia MStaff excellent
John HExcellent customer service. Will return again. Thank you!
SELENA DAfter I put gas in truck and returned it the owner said he would charge later for mud on the truck. His trucks are parked on a muddy lot? The place I moved a friend from had gravel but no grass, no mud. He said he would bill the credit card on file. I have poof dried hardened mud on his truck already . It was a sunny day w no rain? This guy trying t hassle uhaul customers. I will never go their again and I rent often. Cancelling my Monday Uhaul request also. I want to see if he charges my account and I have a witness to this matter as well that was with me.
SUSAN HGreat customer service.
Ervin GThe young man who served me at this location was very polite and professional. This is the second time I am picking up and dropping off at this location. Excellent customer service.
Etamanyi MCustomer service was great. The property has some rental vehicles parked on muddy ground, so be cautious when picking up and returning.
Christina H