Customer Reviews for Accessories Unlimited LLC
(U-Haul Neighborhood Dealer)

556 reviews

5475 Hwy 100 E   Washington, MO 63090
(At HWY 100 & E 5th St)

(636) 390-4530

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(636) 390-4530

5475 Hwy 100 E
Washington, MO 63090
(At HWY 100 & E 5th St)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Julia Eckardt 
Rating:
3.0

Customer did not leave a comment.

Melissa McElhaney 
Rating:
5.0

The online registration took 30 minutes. I will NEVER rent another UHaul online again.

CAROLE HILL 
Rating:
5.0

Agent walked out and did the inspection promptly. Good job.

DAVID BRYANT 
Rating:
5.0

The gentleman that got us all hooked up went the extra mile to get us going. We didn't ask; he just did it. We are so grateful that he was patient and kind on a late, Friday pick up. He was the definition of customer service but not just what you'd like to receive but the kind of service that sticks in your mind. We've used another place in Washington and now we'll always go here. Always. And always recommend!

DALTON Moore 
Rating:
3.0

The car hauler trailer had a malfunctioning hitch that prevented the trailer from properly seating on the ball. The trailer and the vehicle on it were only kept attached by gravity. This resulted in the trailer moving on the ball each time we stopped. The problem was not discovered until I arrived at destination location and was unloading. This was a dangerous oversight by the pickup location. Only luck and God prevented an accident.

Keith Foster 
Rating:
5.0

Great service

Robert Powell 
Rating:
5.0

Location was flawless as being an ex fellow dealership myself. There was nothing tgat went wrong and uhauls system stayed up and nothing happened with the payment module. Great job

chris brown 
Rating:
5.0

Customer did not leave a comment.

Brian Burnetti 
Rating:
5.0

Customer did not leave a comment.

CHAD CALVERT 
Rating:
5.0

Wash the food off the seats, clean the windows

cynthia mcclune 
Rating:
5.0

Customer did not leave a comment.

David Crews 
Rating:
4.0

Customer did not leave a comment.

Daniel Holdmeyer 
Rating:
5.0

Moving can be a stressful event. I had to cancel / request changes in my truck rental and the owner/manager/ and staff were Extremely accomodating!accommodating!! I apologized for my changes , pretty much at the last minute and they were still able to help! I'm sure I will be renting again and will definitely return to this location. Thanks again !!!

NATALIN STRICKLAND 
Rating:
5.0

Customer did not leave a comment.

Jim CLAYTON 
Rating:
5.0

Customer did not leave a comment.

Michaelellen Burgess 
Rating:
5.0

We were in and out in 5 minutes. Everything went very well. Nice people.

Kay Wessing 
Rating:
5.0

Customer did not leave a comment.

caleb edwards 
Rating:
4.0

Customer did not leave a comment.

Michael Baker 
Rating:
5.0

You can inform customer that there is not jack on trailers and you need to bring one or have a couple of strong guys to lift trailer off ball of truck when dropping off.

Pat Owens 
Rating:
5.0

Customer did not leave a comment.

Loretta Walker 
Rating:
5.0

Customer did not leave a comment.

Coleen Brewer 
Rating:
5.0

Customer did not leave a comment.

Steve Kraus 
Rating:
5.0

Customer did not leave a comment.

David Politte 
Rating:
5.0

Customer did not leave a comment.

Michael McClain 
Rating:
5.0

Customer did not leave a comment.

John Buse 
Rating:
5.0

Customer did not leave a comment.

Shelby Jewell 
Rating:
5.0

No hassle, in and out. I would definitely recommend.

Mark Metz 
Rating:
5.0

Great service center. Love renting with them. I’ve worked with them many times over the last 2 years and will continue to do so!

Anthony Eggert 
Rating:
5.0

This location is great! As always great customer service! Highly recommend!

Jessica Charboneau 
Rating:
4.0

Customer did not leave a comment.

Rick Lowrey 
Rating:
5.0

Customer did not leave a comment.

Alex Straatmann 
Rating:
5.0

Customer did not leave a comment.

Warren Smith 
Rating:
5.0

Customer did not leave a comment.

Rick Taylor 
Rating:
4.0

Customer did not leave a comment.

Michael Williams 
Rating:
5.0

Customer did not leave a comment.

ERIK FERGUSON 
Rating:
3.0

I ordered 2 dozen furniture blankets/padding and they were not in the truck. I would like to be reimbursed.

SHANNON RANSOM 
Rating:
5.0

The gas cap on the truck I used was broken making it almost impossible to fill the tank.

LISA MAYER 
Rating:
5.0

Customer did not leave a comment.

JUSTIN KREY 
Rating:
5.0

We had a smooth move and all went well

KAREN KRONE 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BAINBRIDGE 
Rating:
5.0

Customer did not leave a comment.

Paul Flayler 
Rating:
5.0

Either the gas mileage is really bad or the truck wash truly full. The truck showed it was full, I only drove 83 miles total, half of that distance with only one piece of furnace on board. It took 9.124 gallons to top it off. I didn’t even use the tow gear.

DAVID MEADOR 
Rating:
5.0

Customer did not leave a comment.

Herb Smith 
Rating:
5.0

Customer did not leave a comment.

Paul Flayler 
Rating:
5.0

This location is always great to work with. Thank you for your excellent customer service!

SHAWN CHARBONEAU 
Rating:
5.0

The truck was super clean but seemed to have issues shifting gears & revving up on its own. It was a very stressful & at times scary experience dealing with it.

Sonia Polston 
Rating:
5.0

Customer did not leave a comment.

Michael Murphy 
Rating:
5.0

I can't say enough good things about Shawn and the guys that work at this place. Amazing customer service. They a prompt, friendly, and do everything but drive the equipment to your house. Again can't say enough how great these guys are to work with!!! Highly recommend them if you have any needs in this area of MO. Shawn, you're the best!!!

Kent Bohling 
Rating:
5.0

The moving help under reservation JB-3477E795 never showed which caused us to have to use the truck much longer. I would like to be refunded for the moving help and the extra time for the truck.

Mark Holdinghausen 
Rating:
5.0

Customer did not leave a comment.

JESSICA KRAUSCH 
Rating:
5.0

I don’t have any recommendations for improvement at this location. They were pleasant and professional.

Richard Reid 
Rating:
5.0

Customer did not leave a comment.

MARVIN BEUMER 
Rating:
4.0

Customer did not leave a comment.

Travis Kyle 
Rating:
3.0

Customer did not leave a comment.

ERIC SALZMAN 
Rating:
5.0

It was very hard to Procure this truck.

Terry Poertner 
Rating:
5.0

Customer did not leave a comment.

JEFF KUCHEM 
Rating:
1.0

Newer trucks and nicer renters

David Fitzpatrick 
Rating:
3.0

It was closed when we returned truck.

Jeanie Kinsey 
Rating:
5.0

Customer did not leave a comment.

THOMAS GRISHAM 
Rating:
5.0

This was my second rental from this store and both were great!!

Deborah Hadley 
Rating:
5.0

Great people at this location. Checked me out quickly. Their shop was clean and well maintained. I felt safe. Overall a very pleasant exerience.

Tara Lang McDowell 
Rating:
5.0

Sean at Accessories Unlimited was professional and very helpful!

Julia Eckardt 
Rating:
4.0

Customer did not leave a comment.

Jane Pierce 
Rating:
5.0

truck has loose front end feel

Don Cox 
Rating:
5.0

Customer did not leave a comment.

Ramiro Dominguez 
Rating:
5.0

Shaun was very knowledgeable and he did a great and fast job getting me down the road. Thank you Shaun. Scott Mitchell

SCOTT MITCHELL 
Rating:
5.0

Nothing, this is an awesome business with great customer service!

Matthew Weick 
Rating:
5.0

Customer did not leave a comment.

Johnathan Haddox 
Rating:
5.0

Customer did not leave a comment.

Alex Straatmann 
Rating:
5.0

Customer did not leave a comment.

Jorge Echeverry 
Rating:
3.0

Customer did not leave a comment.

Rebecca Bowling 
Rating:
5.0

Customer did not leave a comment.

Kevin Carpenter 
Rating:
4.0

Customer did not leave a comment.

Laurence Rust 
Rating:
3.0

charging a 20 dollar fee to drop off after hours. As many times as I've rented from Uhaul this is the first time i've ever been charged that. especially with the current pandemic going on.

James Herrel 
Rating:
5.0

Employee was extra helpful as I am over 80 years old so he simplified doing the paperwork. He made every effort to protect me with the coronavirus exposure. Excellent employee.

JUDITH WESTON 
Rating:
4.0

New equipment clean

Gerald Tate 
Rating:
5.0

Customer did not leave a comment.

John O'neill 
Rating:
5.0

Customer did not leave a comment.

Rick Groteluschen 
Rating:
5.0

Customer did not leave a comment.

Barry Grus 
Rating:
5.0

Great service. Friendly

Kevin Carpenter 
Rating:
5.0

Nothing. People were very helpful and friendly

Jeff Csolak 
Rating:
5.0

Love this place. I have returned 3 trailers and rented a truck from them this time because how awesome they are!

Nathan Walka 
Rating:
5.0

I have rented 3 uhaul in the last month each time a diff location. Each time easy to do and pllp r easy to deal with fast and quick.

Sharen gilmore 
Rating:
5.0

Customer did not leave a comment.

Tim Hinkebein 
Rating:
5.0

Customer did not leave a comment.

william taylor 
Rating:
5.0

Sean is always excellent.

Eric Voelkerding 
Rating:
5.0

Everything exceeded my expectations. The trailer was a breeze to tow, empty and full.

Joel Musick 
Rating:
5.0

Customer did not leave a comment.

Steve Griesenauer 
Rating:
3.0

Running lights worked only on one side of trailer

Michael Husmann 
Rating:
5.0

Customer did not leave a comment.

Janette Elfrink 
Rating:
5.0

Shawn is professional and easy to work with. An excellent ambassador for U-Haul.

Charles Browne 
Rating:
5.0

Great location. They always go above and beyond. Third rental in the past 4 months will rent again

Charles Browne 
Rating:
5.0

Customer did not leave a comment.

Mark Buchschacher 
Rating:
5.0

Second time to drop off here. Very professional and helpful. I left something in the cab and they called to tell me. Thank you!!!

Roger Liebherr 
Rating:
4.0

Customer did not leave a comment.

Dan Howard 
Rating:
4.0

Very helpful. Great to deal with. Thanks.

Jeremy Wyborney 
Rating:
5.0

Very easy drop off. Friendly staff, quick process. No complaints at all.

Paul Enneking 
Rating:
4.0

The process overall was quick and easy.

Tammy Prichard 
Rating:
5.0

Shawn, is the owner of the business and takes great pride in the UHaul component. This is the 4 rental in 3 months all have been excellent.

Charles Browne 
No reviews have been submitted for this location.

Additional Services at this Location

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