Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)

237 reviews

635 N Midland Ave   Saddle Brook, NJ 07663

(201) 796-9424

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(201) 796-9424

635 N Midland Ave
Saddle Brook, NJ 07663

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nicole Yemets 
Rating:
5.0

Customer did not leave a comment.

Jordan Casquete 
Rating:
5.0

Very nice Van no complaints at all. Thank you so much.

ZINA LEWIS 
Rating:
5.0

Aris was very professional, pleasant and clear about the rental policy. He reminded me of the hand truck and covers and just made the pick up very smooth. The front desk rep was so nice and friendly when I walked and exited the location. Great Job!

Arthur Vega 
Rating:
5.0

Customer did not leave a comment.

Lawanda Mayfield 
Rating:
5.0

Customer did not leave a comment.

Stephen Wien 
Rating:
3.0

Driven from AZ to NJ when we pu the van. My husband told mgr it was full of smoke. He did nothing. It was filthy in and out. Couldn’t see out of window. No window washer fluid. Driver window didn’t close completely it was cold. Smoke so bad I was loosing my voice by time of return. I am allergic to smoke get sinus infections was already loosing my voice. Explained to new person when ret the van. Also called CS left a complaint. I should never T have to get sick now. There was another van sitting there!!!!

William steiter 
Rating:
5.0

Customer did not leave a comment.

Larry Davis-Swing 
Rating:
5.0

Thnx always the best 👌 👍

EZZAT ABBAS 
Rating:
5.0

Uhaul at Midland Ave is by far the best Uhaul location I have rented from. They have trucks ready when promised and the personnel are great, courteous, attentive and informative.

Alfredo Vazquez 
Rating:
5.0

Customer did not leave a comment.

Jaime Leonardo Chabla Pinguil 
Rating:
5.0

Customer did not leave a comment.

Dmitri Klansaty 
Rating:
5.0

Customer did not leave a comment.

MARK BELLAVITA 
Rating:
5.0

The customer service here was great. Very nice and helpful

Besnike Ajdini 
Rating:
3.0

Customer did not leave a comment.

diana sabovic 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Smith 
Rating:
5.0

Customer did not leave a comment.

Michael Jaworski 
Rating:
5.0

Everything about the rental was great. Staff was great, and the equipment was great.

JOSEPH MARGHERITA 
Rating:
5.0

Customer did not leave a comment.

MURTAZ KHIZANISHVILI 
Rating:
1.0

The manager over there not proffered I rent the car at 5 pm and returned early like 7 pm I used it very little and he gave me till 8 pm or 10 pm and he took double charge from my bank account about $100 and it’s not fair and and very extra money and when I spoke to him he said it’s cost $11 for gallon of gas may be we didn’t use 1 or 2 gallons so he’s weird and that like thefts to my money !!!

Ali Hala 
Rating:
5.0

Customer did not leave a comment.

Ron Carr 
Rating:
5.0

U-haul representative should always walk outside and around the vehicle to inspect the damages on the truck with the customer so there's no discrepancy.

Chris Verba 
Rating:
5.0

Customer did not leave a comment.

Giorgi Chikhladze 
Rating:
5.0

Quick, easy & friendly. I'll be back.

Robert Barry 
Rating:
5.0

Customer did not leave a comment.

Michael Brady 
Rating:
5.0

I don't remember the front desk agent's name, but he seemed to like his job, he was very nice.

MIRNA SIBRIAN 
Rating:
5.0

Customer did not leave a comment.

EDWARD RAMOS 
Rating:
5.0

Customer did not leave a comment.

CORA GARCELLANO 
Rating:
5.0

Geo was the gentleman who helped me with the U-Haul van rental. He was very courteous and took time to explain everything to me. I have my A/V equipment at this same storage facility location so it makes it very convenient to rent from U-Haul here. I rent a U-Haul van from here at least 3 times a year and I always have a great experience. Booking online through uhaul.com is the way to go and all your records will be in your U-Haul account. Thanks again U-Haul & Geo from Access Storage. --Nathaniel

Nathaniel Smith 
Rating:
4.0

Customer did not leave a comment.

James Daly 
Rating:
5.0

nice place

MURTAZ KHIZANISHVILI 
Rating:
4.0

Customer did not leave a comment.

John Dikdan 
Rating:
5.0

Customer did not leave a comment.

Arshad Nelson 
Rating:
5.0

Customer did not leave a comment.

John Dikdan 
Rating:
5.0

Front desk rep was professional and helpful. It was easy to book uhaul online and even easier to pick it up. Would recommend to anyone

Kathleen Bratyanski 
Rating:
5.0

Nothing. Service Agent was excellent and all went well. .

Stephen Lazarus 
Rating:
5.0

For me was perfect! But is better if you inform next costumers that the truck doesn’t have cords and blankets

Jean marcell Da silveira 
Rating:
5.0

Customer did not leave a comment.

Ana Beato Lubo 
Rating:
5.0

Great service, including an initial phone call from the location to confirm my reservation as I was running behind schedule.

Keith Cottrell 
Rating:
5.0

Customer did not leave a comment.

Albert Pizzo 
Rating:
4.0

Customer did not leave a comment.

jordan casquete 
Rating:
5.0

Equipment is too old and, even thou everything is working well, it seems like it will break at any second..

Javier Coello 
Rating:
5.0

While there ended up being a problem with the initial truck to be rented. The representative of the location. Did a great job taking care of the situation. Will definitely come back for either storage or to rent a truck. Have used the space rental site in the past

Edward Addon 
Rating:
5.0

Van was in good conditions, but doors are hard to close.

Javier Coello Figueroa 
Rating:
5.0

Customer did not leave a comment.

Frank Arroyo 
Rating:
5.0

Customer did not leave a comment.

Kevin Thomas 
Rating:
3.0

The van that I received had the wrong starting mileage and fuel level which indicates that the prior check in was not done properly. This created issues for my rental and additional time that was needed to sort through the issue. All this could have been avoided. It has nothing to do with my rental.

Jay Levy 
Rating:
5.0

This is the only location we will use now. We tried another once, but had to come back here. The employees are so nice and helpful and also accommodating.

Cara Ramirez 
Rating:
5.0

Customer did not leave a comment.

Anthony Russo 
Rating:
4.0

Customer did not leave a comment.

Guy Prandstatter 
Rating:
5.0

Everything went perfectly smooth with renting a 10 ft truck from Access Storage who also provides Uhaul trucks. Access employees were professional and friendly. Truck was clean and ready to go. AAA service

Samantha Lake 
Rating:
4.0

The young woman who took care of me was very sweet. She answered my questions and was very helpful. She was friendly and polite. Was a very good experience.

jamie tsiknis 
Rating:
4.0

Customer did not leave a comment.

Brett Pelaez 
Rating:
5.0

Customer did not leave a comment.

Sammy Bhojwani 
Rating:
5.0

Returning it was difficult. Site kept timing out. Had to call customer service and was stuck on the phone for an hour to return the vehicle.

Enes Kolenovic 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Smith 
Rating:
5.0

Staff at Access Self Storage are very helpful and friendly. Truck was great and so was the price. Thank you

Edward Becker 
Rating:
5.0

Nice people..fast service

ilia kamladze 
Rating:
3.0

truck was old. Uhaul should update these trucks more frequently for the price they charge.

Andrew Iuzzolino 
Rating:
5.0

Customer did not leave a comment.

Vincent Cabibbo 
Rating:
5.0

Customer did not leave a comment.

Juan Carrillo 
Rating:
5.0

Perhaps my best Uhaul experience so far! Everyone was friendly, the truck was impeccably kept.

Leigh Dericks 
Rating:
3.0

Rep at location was not very knowledgeable

Jerri Morgan 
Rating:
5.0

Customer did not leave a comment.

Jacqueline LaLuz 
Rating:
5.0

Customer did not leave a comment.

Josue Ruiz 
Rating:
5.0

Customer did not leave a comment.

George Allan 
Rating:
5.0

Clean, easy to find location and helpful staff

Christopher Mullen 
Rating:
5.0

The woman at the front desk was very helpful and friendly. A pleasure to work with her.

Steven Ezratty 
Rating:
5.0

there is only one lady at reception, she is very courteous and polite but she is very busy, she has to look after all matters alone, when there are more customers she can not handle all customers same time, need more staff

MUHAMMADW SIDDIQUI 
Rating:
5.0

Keep up the great work!!!

todd ledo 
Rating:
3.0

The guy behind the counter was friendly enough, but he explained nothing. I did not like the check in process with the web page on my phone. None of the photos worked and I had to ask what to do. I got a text to check the van back in via the web that I did not know about because nothing was explained to me. I didn't even notice the text until after I got home. The tire pressure sensor was on when I picked up the vehicle. Sub par experience.

BRETT PELAEZ 
Rating:
5.0

The lady at front desk I think her name was Patria was amazing, friendly, and very knowledgeable you should be honored to have her under your employ I will always use this place to rent uhaul

todd ledo 
Rating:
5.0

Customer did not leave a comment.

Theresa McVey 
Rating:
5.0

Customer did not leave a comment.

Alcangel Perez 
Rating:
5.0

Customer did not leave a comment.

GEORGEB RODRIGUEZ 
Rating:
4.0

Customer did not leave a comment.

Nicholas Joannidis 
Rating:
5.0

Nothing … you guys did a great job

ANEUDYS ESTEVEZ 
Rating:
5.0

none

JOSEPH F. BREW 
Rating:
4.0

Returning a vehicle in the app does not work. When I upload a photo of the odometer/gas it gives an error to upload the photo again.

SHAHBAZ SHEIKH 
Rating:
5.0

no comment

JOSEPH BREW 
Rating:
4.0

Very good experience

FRANCIS COLASANTE 
Rating:
2.0

Rain started pouring once I hit the road with a fully loaded U-Haul Truck. Some how the floor in the truck got wet and ruined my couch. Nothing was done to correct the issue.

Michal Zawada 
Rating:
4.0

they were efficient and the experience was very good

Robert Benjamin 
Rating:
4.0

Customer did not leave a comment.

ROLANDO OCON CASTELLON 
Rating:
5.0

Customer did not leave a comment.

RICHARD AUGHEY 
Rating:
5.0

Customer did not leave a comment.

Jennifer D'Angelo 
Rating:
5.0

Lower mileage rate :D

Amin Shah 
Rating:
5.0

First time using Uhaul at this location. Very accommodating.

TIMOTHY FRANCO 
Rating:
1.0

When I went to pick up, they were not opened and when They got there I was told I possibly wouldn’t be able to get a truck, I should have gotten a call from u haul to go elsewhere. They gave me a return. I was 3 hours late to return, I got a call from them saying they wanted to call before they reported the truck stolen, that was completely an unnecessary statement to say to a customer, especially someone who answers the phone,

Denise Grant 
Rating:
5.0

Customer did not leave a comment.

DAVID MEJIA ALVARADO 
Rating:
2.0

The truck was very dirty. The previous renter used the truck to haul items damaged from a flood. The back of the truck was filled with mud. The U-Haul employee just hit it with a broom quickly leaving a nice layer of dry dirt dust all inside the truck for me to move my furniture in. The front of the truck was also muddy with cigarette ashes in the cup holders. An overall unacceptable level of filth.

SAMUEL PETROCELLI 
Rating:
1.0

The same day when I pick up the truck I drop off the truck at the location Before I returned the truck I went to the gas station and I fell up the gas the same way they give it to me The next day I receive a statement for $59.40 for gas That location need to be reported that’s a fraud They didn’t even call me or try to contact me they just bill me with the amount of money Without my authorization I am very upset and mad about that that shouldn’t happen like that

Iyad salea 
Rating:
5.0

Great staff and experience....

PETER MADIA 
Rating:
5.0

Customer did not leave a comment.

ROBERT GANARO 
Rating:
4.0

Overall, truck was ready to go and pickup/drop off was quick. Employee was late opening the store though so we were 20-30 minutes behind schedule.

MICHAEL HIGGINS 
Rating:
4.0

Uhaul should have more moving trucks available and not put in the fine print that it will change the customer pickup location depending on availability. That is very sneaky!

MOHAMMED SIDDIQUI 
Rating:
3.0

I feel conflicted about how to review this experience. There was really nothing wrong with the equipment but I drove a total of 18 miles and got charged an additional $45 on top of the $20 rental fee. $10 in taxes and $36 for mileage. $36!!?!? For 18 miles?!?!!! That’s double!!! Double the normal price. Ridiculous!!! It was 100 degrees out the day I rented that vehicle and almost just as hot when I returned it. Way to take advantage of your customers.

AMANDA WEILAND 
Rating:
5.0

Customer did not leave a comment.

GLENN FRIEDMAN 
Rating:
5.0

The only problem I had was that my truck that I ordered wasn't there when I went to pick it up. I had to use a smaller van.

VIVIAN RUIZ 
Rating:
4.0

Customer did not leave a comment.

Theresa Triola 
No reviews have been submitted for this location.

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