Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)

188 comentarios

635 N Midland Ave   Saddle Brook, NJ 07663

(201) 796-9424

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sábado
    9 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(201) 796-9424

635 N Midland Ave
Saddle Brook, NJ 07663

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sábado
    9 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Guy P. 
Clasificación:
5.0

Everything went perfectly smooth with renting a 10 ft truck from Access Storage who also provides Uhaul trucks. Access employees were professional and friendly. Truck was clean and ready to go. AAA service

Samantha L. 
Clasificación:
4.0

The young woman who took care of me was very sweet. She answered my questions and was very helpful. She was friendly and polite. Was a very good experience.

jamie T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sammy B. 
Clasificación:
5.0

Returning it was difficult. Site kept timing out. Had to call customer service and was stuck on the phone for an hour to return the vehicle.

Enes K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel S. 
Clasificación:
5.0

Staff at Access Self Storage are very helpful and friendly. Truck was great and so was the price. Gracias

Edward B. 
Clasificación:
5.0

Nice people..fast service

ilia K. 
Clasificación:
3.0

truck was old. Uhaul should update these trucks more frequently for the price they charge.

Andrew I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan C. 
Clasificación:
5.0

Perhaps my best Uhaul experience so far! Everyone was friendly, the truck was impeccably kept.

Leigh D. 
Clasificación:
3.0

Rep at location was not very knowledgeable

Jerri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue R. 
Clasificación:
5.0

El cliente no dejó un comentario.

George A. 
Clasificación:
5.0

Clean, easy to find location and helpful staff

Christopher M. 
Clasificación:
5.0

The woman at the front desk was very helpful and friendly. A pleasure to work with her.

Steven E. 
Clasificación:
5.0

there is only one lady at reception, she is very courteous and polite but she is very busy, she has to look after all matters alone, when there are more customers she can not handle all customers same time, need more staff

MUHAMMADW S. 
Clasificación:
5.0

Keep up the great work!!!

todd L. 
Clasificación:
3.0

The guy behind the counter was friendly enough, but he explained nothing. I did not like the check in process with the web page on my phone. None of the photos worked and I had to ask what to do. I got a text to check the van back in via the web that I did not know about because nothing was explained to me. I didn't even notice the text until after I got home. The tire pressure sensor was on when I picked up the vehicle. Sub par experience.

BRETT P. 
Clasificación:
5.0

The lady at front desk I think her name was Patria was amazing, friendly, and very knowledgeable you should be honored to have her under your employ I will always use this place to rent uhaul

todd L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alcangel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGEB R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas J. 
Clasificación:
5.0

Nothing … you guys did a great job

ANEUDYS E. 
Clasificación:
5.0

none

JOSEPH F. B. 
Clasificación:
4.0

Returning a vehicle in the app does not work. When I upload a photo of the odometer/gas it gives an error to upload the photo again.

SHAHBAZ S. 
Clasificación:
5.0

no comment

JOSEPH B. 
Clasificación:
4.0

Very good experience

FRANCIS C. 
Clasificación:
2.0

Rain started pouring once I hit the road with a fully loaded U-Haul Truck. Some how the floor in the truck got wet and ruined my couch. Nothing was done to correct the issue.

Michal Z. 
Clasificación:
4.0

they were efficient and the experience was very good

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROLANDO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
5.0

Lower mileage rate :D

Amin S. 
Clasificación:
5.0

First time using Uhaul at this location. Very accommodating.

TIMOTHY F. 
Clasificación:
1.0

When I went to pick up, they were not opened and when They got there I was told I possibly wouldn't be able to get a truck, I should have gotten a call from u haul to go elsewhere. They gave me a return. I was 3 hours late to return, I got a call from them saying they wanted to call before they reported the truck stolen, that was completely an unnecessary statement to say to a customer, especially someone who answers the phone,

Denise G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
2.0

The truck was very dirty. The previous renter used the truck to haul items damaged from a flood. The back of the truck was filled with mud. The U-Haul employee just hit it with a broom quickly leaving a nice layer of dry dirt dust all inside the truck for me to move my furniture in. The front of the truck was also muddy with cigarette ashes in the cup holders. An overall unacceptable level of filth.

SAMUEL P. 
Clasificación:
1.0

The same day when I pick up the truck I drop off the truck at the location Before I returned the truck I went to the gas station and I fell up the gas the same way they give it to me The next day I receive a statement for $59.40 for gas That location need to be reported that's a fraud They didn't even call me or try to contact me they just bill me with the amount of money Without my authorization I am very upset and mad about that that shouldn't happen like that

Iyad S. 
Clasificación:
5.0

Great staff and experience....

PETER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
4.0

Overall, truck was ready to go and pickup/drop off was quick. Employee was late opening the store though so we were 20-30 minutes behind schedule.

MICHAEL H. 
Clasificación:
4.0

Uhaul should have more moving trucks available and not put in the fine print that it will change the customer pickup location depending on availability. That is very sneaky!

MOHAMMED S. 
Clasificación:
3.0

I feel conflicted about how to review this experience. There was really nothing wrong with the equipment but I drove a total of 18 miles and got charged an additional $45 on top of the $20 rental fee. $10 in taxes and $36 for mileage. $36!!?!? For 18 miles?!?!!! That's double!!! Double the normal price. Ridiculous!!! It was 100 degrees out the day I rented that vehicle and almost just as hot when I returned it. Way to take advantage of your customers.

AMANDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN F. 
Clasificación:
5.0

The only problem I had was that my truck that I ordered wasn't there when I went to pick it up. I had to use a smaller van.

VIVIAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa T. 
Clasificación:
3.0

Customer service. Be honest with the customer.

FRANCESCO T. 
Clasificación:
5.0

Friendly and helpful staff. Clear communications all throughout the truck rental process. Gracias.

Benjamin Gill C B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETROS T. 
Clasificación:
5.0

very nice customer service thank you

OSCAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAIRE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
5.0

Nick and Martha assisted me with great excellence to wonderful Uhaul experience thanks so much

Winston G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUDOLPH N. 
Clasificación:
5.0

I'm not quite sure what I can say needs improvement on

WINSTONBALDWIN G. 
Clasificación:
5.0

You guys are good ,fast polite profesional Good job

OSCAR M. 
Clasificación:
5.0

Marta was very welcoming ans accomodating and her teammate. Very pleased with the service.

ALGY V. 
Clasificación:
5.0

Everything went very smooth

LAWRENCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARVEY W. 
Clasificación:
5.0

very nice service

STANISLAW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISBETH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MACIEJ P. 
Clasificación:
5.0

The van does not travel well in snow. Any tiny incline ad itgoesnowhere.

LAWRENCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hasan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristal A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raamiah E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto S. 
Clasificación:
5.0

Friendly and helpful staff

Juan M. 
Clasificación:
5.0

Staff was polite, patient, and professional !

Maryellen L. 
Clasificación:
5.0

Great experience renting a 10 foot truck! Was fast, easy and affordable.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheyenne E. 
Clasificación:
5.0

No changes needed. Just continue with the great service you have been providing! Thank you! Sorry for delay in sending this reply - I haven't been online.

Claire B. 
Clasificación:
5.0

Servicio al cliente de excelencia. The rental agent was friendly and went above and beyond. It's nice to have great customer service during these times. ¡Gracias!

Odessa M. 
Clasificación:
5.0

Have a broader selection of vehicles.

Eduardo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

Excellent customer service from beginning to end, and top-quality vehicle!!

Lawrence W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

This was my first rental and it could not have been easier. Very clean and neat office and the van was near to new. My husband drove it and found it easy to handle. we are contemplating renting with this office again in the near future.

DORIS C. 
Clasificación:
5.0

Super friendly staff!

Yuchen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rouky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire B. 
Clasificación:
5.0

Everything was easy. Friendly, helpful staff.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuntong T. 
Clasificación:
3.0

El cliente no dejó un comentario.

John J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Philip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia C. 
Clasificación:
5.0

Nothing snick at this location was awesome

Dominique B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyrone D. 
Clasificación:
5.0

The people working there are exceptional

Valery G. 
Clasificación:
5.0

Make sure the vans are clean inside before the next rental.

Michael C. 
No se han enviado comentarios para esta ubicación.

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