Customer Reviews for Access Self Storage
(Distribuidor de U-Haul del vecindario)

152 comentarios

635 N Midland Ave   Saddle Brook, NJ 07663

(201) 796-9424

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(201) 796-9424

635 N Midland Ave
Saddle Brook, NJ 07663

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
5.0

Lower mileage rate :D

Amin S. 
Clasificación:
5.0

First time using Uhaul at this location. Very accommodating.

TIMOTHY F. 
Clasificación:
1.0

When I went to pick up, they were not opened and when They got there I was told I possibly wouldn't be able to get a truck, I should have gotten a call from u haul to go elsewhere. They gave me a return. I was 3 hours late to return, I got a call from them saying they wanted to call before they reported the truck stolen, that was completely an unnecessary statement to say to a customer, especially someone who answers the phone,

Denise G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
2.0

The truck was very dirty. The previous renter used the truck to haul items damaged from a flood. The back of the truck was filled with mud. The U-Haul employee just hit it with a broom quickly leaving a nice layer of dry dirt dust all inside the truck for me to move my furniture in. The front of the truck was also muddy with cigarette ashes in the cup holders. An overall unacceptable level of filth.

SAMUEL P. 
Clasificación:
1.0

The same day when I pick up the truck I drop off the truck at the location Before I returned the truck I went to the gas station and I fell up the gas the same way they give it to me The next day I receive a statement for $59.40 for gas That location need to be reported that's a fraud They didn't even call me or try to contact me they just bill me with the amount of money Without my authorization I am very upset and mad about that that shouldn't happen like that

Iyad S. 
Clasificación:
5.0

Great staff and experience....

PETER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
4.0

Overall, truck was ready to go and pickup/drop off was quick. Employee was late opening the store though so we were 20-30 minutes behind schedule.

MICHAEL H. 
Clasificación:
4.0

Uhaul should have more moving trucks available and not put in the fine print that it will change the customer pickup location depending on availability. That is very sneaky!

MOHAMMED S. 
Clasificación:
3.0

I feel conflicted about how to review this experience. There was really nothing wrong with the equipment but I drove a total of 18 miles and got charged an additional $45 on top of the $20 rental fee. $10 in taxes and $36 for mileage. $36!!?!? For 18 miles?!?!!! That's double!!! Double the normal price. Ridiculous!!! It was 100 degrees out the day I rented that vehicle and almost just as hot when I returned it. Way to take advantage of your customers.

AMANDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN F. 
Clasificación:
5.0

The only problem I had was that my truck that I ordered wasn't there when I went to pick it up. I had to use a smaller van.

VIVIAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa T. 
Clasificación:
3.0

Customer service. Be honest with the customer.

FRANCESCO T. 
Clasificación:
5.0

Friendly and helpful staff. Clear communications all throughout the truck rental process. Gracias.

Benjamin Gill C B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETROS T. 
Clasificación:
5.0

very nice customer service thank you

OSCAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAIRE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
5.0

Nick and Martha assisted me with great excellence to wonderful Uhaul experience thanks so much

Winston G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUDOLPH N. 
Clasificación:
5.0

I'm not quite sure what I can say needs improvement on

WINSTONBALDWIN G. 
Clasificación:
5.0

You guys are good ,fast polite profesional Good job

OSCAR M. 
Clasificación:
5.0

Marta was very welcoming ans accomodating and her teammate. Very pleased with the service.

ALGY V. 
Clasificación:
5.0

Everything went very smooth

LAWRENCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARVEY W. 
Clasificación:
5.0

very nice service

STANISLAW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISBETH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MACIEJ P. 
Clasificación:
5.0

The van does not travel well in snow. Any tiny incline ad itgoesnowhere.

LAWRENCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hasan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristal A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raamiah E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto S. 
Clasificación:
5.0

Friendly and helpful staff

Juan M. 
Clasificación:
5.0

Staff was polite, patient, and professional !

Maryellen L. 
Clasificación:
5.0

Great experience renting a 10 foot truck! Was fast, easy and affordable.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheyenne E. 
Clasificación:
5.0

No changes needed. Just continue with the great service you have been providing! Thank you! Sorry for delay in sending this reply - I haven't been online.

Claire B. 
Clasificación:
5.0

Excellent customer service. The rental agent was friendly and went above and beyond. It's nice to have great customer service during these times. ¡Gracias!

Odessa M. 
Clasificación:
5.0

Have a broader selection of vehicles.

Eduardo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

Excellent customer service from beginning to end, and top-quality vehicle!!

Lawrence W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

This was my first rental and it could not have been easier. Very clean and neat office and the van was near to new. My husband drove it and found it easy to handle. we are contemplating renting with this office again in the near future.

DORIS C. 
Clasificación:
5.0

Super friendly staff!

Yuchen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rouky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire B. 
Clasificación:
5.0

Everything was easy. Friendly, helpful staff.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuntong T. 
Clasificación:
3.0

El cliente no dejó un comentario.

John J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Philip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia C. 
Clasificación:
5.0

Nothing snick at this location was awesome

Dominique B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyrone D. 
Clasificación:
5.0

The people working there are exceptional

Valery G. 
Clasificación:
5.0

Make sure the vans are clean inside before the next rental.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genrietta S. 
Clasificación:
5.0

All was good no improvement needed.

Mercedes L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Guy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
3.0

I had an issue with the reservation. I called to change the pickup time to 8:00 am which was before they opened. I had signed up for mobile pick up. They said they changed it but it was not changed. I called when I got there and they were unable to help me. I called U-Haul and they helped. I also had an issue with uploading the necessary pictures to the U-Haul website. I had to try several times. At the end I received a notification that my Information was under review. This took some more time and eventually it went through. In the end I was late to where I had to be as I first got in the truck around 8:45. Not a good experience.

Jay L. 
Clasificación:
3.0

The tires on the vehicle they rented were nearly bald. While the process was excellent the vehicle itself in my opinion needed some maintenance.

Guy P. 
Clasificación:
5.0

Nothing because It was perfect customer satisfaction

Dave R. 
Clasificación:
5.0

The cost and availability of trucks and vans at Access Self-Service in Saddle Brook NJ makes the U-Haul experience very convenient.

Stephen K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Joanne E. 
Clasificación:
5.0

I did not get the dolly or the furniture pads that I requested.

John O. 
Clasificación:
3.0

It was obvious that the employees we dealt with, although courteous and attentive, were not in the least familiar with the truck we rented beyond the standard checking for dents and dings, mileage and a full gas tank. I drove the truck approximately 175 miles and was forced to deal with a number of defective items: 1) The truck was not standard with power windows, so it was necessary to crank the window up and down, which alone was not a big deal except that I was forced to constantly roll the window open and closed due to the fact that the driver's side mirror was loose and kept moving so that I could not properly see cars on my left side. Each time I rolled the window up and down to adjust the mirror, I had to hold on to the steering wheel with my right hand while reaching out with my left to make the adjustment and taking my eyes off the road ahead. It was an unsettling drive on busy New Jersey roads. Added to this fiasco was the fact that the knob on the window crank handle kept coming off making it nearly impossible to easily roll the window up and down. I paid nearly $500 to rent this truck and I can assure you that someone with less driving experience could have easily been in an accident.

Robyn P. 
Clasificación:
5.0

The staff was excellent and I was happy with the value

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

roger S. 
Clasificación:
4.0

PICKING UP THE TRAILER WAS GREAT.THEY HOOKED UP THE TRAILER. WE CAN NOT BACK UP THE TRAILER AND ASKED THE MAN TO DO IT. HE SAID NO. MY WIFE WAS HAVING A HARD TIME TRYING TO DO IT. THE MAN SAID IT WAS NOT GOOD AND HAS TO BE INSIDE THE LINES. AFTER A LONG TIME A MAN WALKING BY ASKED IF COULD HELP. HE PARKED THE TRAILER.

Dorothy M. 
Clasificación:
5.0

The ladies were very friendly and fast to return the truck

Khalid J. 
Clasificación:
5.0

Very convenient location and all done thru phone app

Bruce G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S. 
Clasificación:
1.0

Overly priced going back to Penske

Maddy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yaron A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yaron A. 
Clasificación:
3.0

My reservation was unavailable upon arrival. in fact The location I was sent to doesn't even rent trailers. Then after being bounced to 3 different u haul locations I was unable to rent any enclosed or even open trailer whatsoever even though I had called before I left Long Island to go to New Jersey to pick up my equipment. I opted to take the $50 guarantee and still had no trailer and was forced to rent a tell gate cooler trailer and put my items in the back of my pickup completely exposed to the elements. Once over the bridge and to New York stuck in traffic in a major rainstorm that Damaged all of my equipment. I could not pull over by a tarp or anything The cover my items because of the traffic. I was very upset because I did call To make sure I would have one there when I was directed to the 1st you haul facility. And you know what happened after that bounce bounce bounce nothing but a waste of time and my woodworking equipment soaked. I write you holes all the time either through my business or my personal use. I would not have going on my trip if I had not guaranteed I would have an enclosed trailer prior. I'm more disappointed in your call center many associates that tried to help me because it was out of their control. They were rather helpful and did what they could and offered to read me a truck but I can't drive 2 cars home. Thank you for hearing my venting but very disappointed

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oktay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca M. 
Clasificación:
5.0

I have no complaints. Everything was nice and clean by Shawna as well as Betty they were very very helpful I appreciate their customer service

diane C. 
Clasificación:
5.0

Anthony was very nice and friendly!

Jason M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kareem W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergiy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

piotr D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clinton M. 
No se han enviado comentarios para esta ubicación.

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