Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)

2,414 reviews

475 Arbor Hill Rd   Kernersville, NC 27284

(336) 497-3396

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 497-3396

475 Arbor Hill Rd
Kernersville, NC 27284

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice and friendly

Reba Rogers 
Rating:
5.0

Customer did not leave a comment.

Steven Baker 
Rating:
5.0

Staff was more than friendly, would definitely get a U-Haul from this place again

Joshua Brady 
Rating:
5.0

Very nice and had truck ready to for pick up.

Matt Mascorro 
Rating:
5.0

The customer service was amazing ! The staff weee friendly and very helpful ! Keep doing what you guys are doing ! It was a breath of fresh air to see a company run like this !!!

Linsey Huffman 
Rating:
1.0

I will NEVER,EVER rent from this company ever again. I got stuck in the mud while moving and it unfortunately just so happened to start raining. So I called the roadside assistance. They told me it was going to be 460 dollars for them to come get me out the mud!!! Mind you I had my children with me. No help at all😡! Eventually I got out the mud and immediately returned the truck. I did not even get to accomplish the mission I had set out for. That’s why I said I will never use this service again. On top of that they charge by the mile!!!! Total rip off!!

Nikki Evans 
Rating:
5.0

Mr. Sperry was very knowledgeable and friendly. The office and grounds were clean. I've to 2 different places in Greensboro and both were a terrible experience, I will never go back to those places. This place is worth driving the extra miles.

Michael Church 
Rating:
5.0

Customer did not leave a comment.

JAMES FETTERER 
Rating:
5.0

I have rented from this Kernersville location before and I really like it. The staff is very friendly and they make the whole rental process very easy and challenge free. I would most definitely recommend this specific location to anyone with moving rental needs

Shannon Campbell 
Rating:
4.0

Customer did not leave a comment.

Carl Fowler jr 
Rating:
5.0

Customer did not leave a comment.

Constance Mallette 
Rating:
5.0

Everything went well except self-checkout. Uhaul has hopelessly complicated/broken their app to where it is not functional. After trying self checkout for 20 min with no luck finally got lucky that the location opened early so I could get the vehicle

Mark Henault 
Rating:
5.0

My big issue is the web site. It should be more clear as to what each location has to rent or buy. They did not have the shrink wrap I paid for. Instead, I was hit with a S&H charge and the wrap showed up at my house the next day.via fedex. Nice way to rip off a needy customer. THESE FOLKS WERE GREAT THOUGH! They even had a prayer request box!!! Boy did I need somebody praying for me that day.

Adolphus Baker III 
Rating:
5.0

Customer did not leave a comment.

Savannah Rodriguez 
Rating:
5.0

This is a great location.I've rented here many times and I've always had great service.The people are friendly and are very kind and easy to work with.

David Portee 
Rating:
5.0

Customer did not leave a comment.

Ron Vineyard 
Rating:
5.0

Customer did not leave a comment.

Scott McClelland 
Rating:
5.0

Customer did not leave a comment.

Becky Carter 
Rating:
5.0

Customer did not leave a comment.

Edward Klawitter 
Rating:
5.0

Doing a good job, I have been a customer of yours for both storage and renting trucks, keep up the good work.

Kevin Cox 
Rating:
5.0

Easy pleasant experience like always.

Roger Davis 
Rating:
5.0

Keep the customer first.

Tom Gurley 
Rating:
5.0

Customer did not leave a comment.

Wendy Coito 
Rating:
5.0

Very friendly staff!

Matthew Bankaitis 
Rating:
5.0

Customer did not leave a comment.

Bruce Freeman 
Rating:
5.0

Customer did not leave a comment.

Karen Wigand 
Rating:
5.0

I’ve been using access storage for uhaul rentals and trailers for many years, can’t say enough good things about how great they are and how they make everything go smoothly. Highly recommend.

Jordan Smith 
Rating:
5.0

Customer did not leave a comment.

Colleen Frady 
Rating:
5.0

Customer did not leave a comment.

Victoria Dowell 
Rating:
5.0

Customer did not leave a comment.

MICHELLE KNUPP 
Rating:
5.0

Customer did not leave a comment.

Asha Sharma 
Rating:
5.0

The nicest people!! Very friendly, efficient, and professional.

Linda Blackmore 
Rating:
4.0

Customer did not leave a comment.

TaViya Woods 
Rating:
5.0

Very friendly staff and the truck was ready for pick up when I arrived.

Allan Sliker 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Slate 
Rating:
5.0

This is the nicest U-Haul location I have ever seen. The staff was fantastic. The truck was clean and ran very well.

Karl Smith 
Rating:
5.0

Everything was wonderful and the staff is the bomb .com.

Michelle Mason 
Rating:
5.0

Customer did not leave a comment.

Marc-Andre Carrier 
Rating:
5.0

Customer did not leave a comment.

Kellie Grandy 
Rating:
5.0

Great customer service. Highly recommended.

James Ellison 
Rating:
5.0

Employees were kind and I had not issues with the whole rental process!

Cassandra Dencher 
Rating:
5.0

Belt or pulley squeeking on engine . Attracting bad attention for the company . All was great , will continue bringing buisness your way

Everardo Marin 
Rating:
5.0

Nothing, the staff was very friendly and my truck was ready when I arrived even after changing my pick up time to an hour earlier

Dan Picciano 
Rating:
5.0

Fast, smooth process. Gentleman that checked me in was excellent. Great Customer Service skills (difference maker for me, retired Hotel Manager) and very efficient.

Greg Whetsel 
Rating:
4.0

Equipment didn't work for the vehicle

Jacob Caldwell 
Rating:
5.0

It was a smooth transaction, staff was very friendly. I would definitely rent from here again.

Susanne Myers 
Rating:
5.0

I have used the Kernersville location numerous times and they are friendly and very helpful.

Robert Dalton 
Rating:
5.0

Customer did not leave a comment.

BOBBY PRUITT 
Rating:
5.0

Customer did not leave a comment.

Thomas Lane 
Rating:
4.0

They worked very kindly with me and helped so much. Definitely nice folks wanting to keep customers satisfied. Not easy to come by nice folks and good customer service. Some may not like the trucks being so old, but those are the ones that last! I enjoyed it. Even the roll down windows. Some will never understand😂 I appreciate you guys…. thank you!

Shenella Robertson 
Rating:
4.0

Customer did not leave a comment.

Tina Pemberton 
Rating:
5.0

The Kernersville’s Uhaul staff are TOP KNOTCH!! The men were so friendly and helpful, I truly could not have asked for anything more! This has been the BEST service I have ever received at a Uhaul facility.

HEATHER BERGERON 
Rating:
5.0

I had dropped off previous rentals at the Marshall St, Winston location, but this is a so much easier location to get into.

Jeffrey Vanhoy 
Rating:
5.0

The staff was very nice and professional. Everything was a smooth transition. I will be back to use this company again.

kimberly wesley 
Rating:
5.0

Customer did not leave a comment.

Dasha Muse 
Rating:
5.0

Customer did not leave a comment.

Angela Campbell 
Rating:
5.0

Customer did not leave a comment.

Haywood Good 
Rating:
5.0

This was the easiest part of my move! Just dropped off the truck, turned in the key, and left. Everyone was very friendly and helpful

Patsy Gregory 
Rating:
5.0

Another great experience here. You can count on this location.

James Hedgecock 
Rating:
5.0

Customer did not leave a comment.

SeLena Little 
Rating:
5.0

Customer did not leave a comment.

Bouke Meyer 
Rating:
5.0

George was very helpful.

Jose Manzanares Bonilla 
Rating:
5.0

Keep up the great job I love this location I use it all the time thanks

Joyce Haliburton 
Rating:
5.0

Customer did not leave a comment.

Glenn Royster 
Rating:
5.0

Customer did not leave a comment.

Kyle Lupo 
Rating:
5.0

It was a good experience. The on-line rep told me the only trailer hook-up was a 4 pin. The actual vehicle had a 4 and a 7 pin trailer hook-up. I bought an adapter when it was not needed. Also, there was no information on the ball and tongue size on-line. The truck was excellent, well equipped and very clean. The billing was exactly what I expected which is nice. If I have the same need in the future, I will be back. Thank you.

sam hopkins 
Rating:
5.0

Excellent

Christie Yates 
Rating:
5.0

That location was the best uhaul in all my years of moving.

Quantres Grant 
Rating:
5.0

I was quoted .89 per mile and was charged $1.09 per mile?

Stan Joyce 
Rating:
5.0

Customer did not leave a comment.

James Kurkimilis 
Rating:
5.0

Did late not drop off. Called next morning to report issues with truck.

Chris Brooker 
Rating:
5.0

Customer did not leave a comment.

John Bagwell 
Rating:
3.0

Customer did not leave a comment.

Noelle Duval 
Rating:
5.0

Customer did not leave a comment.

Marian Roberts 
Rating:
4.0

Customer did not leave a comment.

Robert Rogers 
Rating:
5.0

Customer did not leave a comment.

Nicholas Kandl 
Rating:
5.0

Everything was great!

Debbie Waddell 
Rating:
3.0

First, of all their were maintenance lights on on the truck. The operator stated not to worry about it. They checked and everything was good. I specifically explained the item I was picking up along with providing the measurements. I asked twice and the representative said she checked with her calculator. When I went to pick up the item, it wouldn't fit in the truck. I wasted valuable time and money! My husband ended up hauling the item on his truck. We returned the truck with a full tank of gas. Then, they stared we owed 16.00 on the truck. Now, on my email, I am showing a bil for $46 and change. This was a horrible experience! Respectfully, Dr. Donna Price Merrills

Donna Price 
Rating:
5.0

Excellent service! The staff members were friendly and professional. I will definitely use this location for any future moving needs.

Benita Wherry 
Rating:
5.0

Customer did not leave a comment.

Terran Leonard 
Rating:
5.0

Customer did not leave a comment.

Boyce Stroupe 
Rating:
5.0

I was glad to know what UHaul offered in terms of rental transport. The staff were very helpful and friendly and will without question be a returning customer

Stephen Martin 
Rating:
5.0

Customer service was great, answered all my questions,,the rental was easy & clear to understand,,got my uhaul for 24hrs & just what I needed,will definitely use them again if needed! Very satisfied.

Paula Beck 
Rating:
5.0

Customer did not leave a comment.

Tracey Putman 
Rating:
5.0

Overall great experience. I rented a 10' truck for 5 hours. Easy to reserve and check in online. The whole exchange, from reservation to pick up only took about 10 minutes. The truck was even fairly fuel efficient for the size (total trip ~35 miles through the city and used about 2.33 gallons! I expected double that lol). Highly recommend for getting moved without breaking the bank.

Ashley Wyrick 
Rating:
5.0

Excellent people to deal with. Very friendly and I would definitely refer family and friends Emmet Ramsay

Emmet Ramsay 
Rating:
5.0

Best place and experience one could expect. People at this location seem to go overboard to take care of me when I rent equipment from them.

Robert Reed 
Rating:
4.0

Customer did not leave a comment.

DANNY MONTGOMERY 
Rating:
1.0

Apparently they unlocked the door early and I inadvertently interrupted their prayer meeting. Was yelled at to leave and come back at 9am. It was 8:55 when I entered.

Mark Testerman 
Rating:
5.0

Agent should have mentioned to me to find someone else to do the job, I'm too old. It was all good from your end.

Barry Baker 
Rating:
5.0

Customer did not leave a comment.

Tim Brown 
Rating:
5.0

Customer did not leave a comment.

JOSEPH LOVELACE 
Rating:
5.0

Customer did not leave a comment.

Kenneth Browning 
Rating:
5.0

Make sure the trailers do not need maintenance before renting

Timothy Seksinsky 
Rating:
5.0

I’ve been dealing with George for many years and he has always been a pleasure to deal with and he’s very knowledgeable of the system and services, what else can you ask for these days.

Albert Almanza 
Rating:
5.0

Only rented a tow dolly to move some cars to storage... no issues with equipment. Will be renting again soon.

Terence Lewis 
Rating:
5.0

Customer did not leave a comment.

James Taylor 
Rating:
5.0

The entire transaction went smoothly. Everyone there was polite and friendly.

mark karendal 
Rating:
5.0

The inside of the cab was very worn with torn seat interior and missing material on the radio controls.

John Ward 
Rating:
5.0

Customer did not leave a comment.

Lawanda Tuttle 
No reviews have been submitted for this location.

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