Customer Reviews for Access Self Storage Garland
(U-Haul Neighborhood Dealer)

271 reviews

3401 Forest Ln   Garland, TX 75042

(469) 828-6844

Office Hours

  • Mon-Tue: 10:30 am–6 pm
  • Wed: 9 am–6 pm
  • Thur-Sat: 10:30 am–6 pm
  • Sun: 1 pm–6 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/5/2024: 9:00 am - 4:30 pm
  • 4/6/2024: 9:00 am - 4:30 pm
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/28/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(469) 828-6844

3401 Forest Ln
Garland, TX 75042

Services at this Location:

Office Hours

  • Mon-Tue: 10:30 am–6 pm
  • Wed: 9 am–6 pm
  • Thur-Sat: 10:30 am–6 pm
  • Sun: 1 pm–6 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/5/2024: 9:00 am - 4:30 pm
  • 4/6/2024: 9:00 am - 4:30 pm
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/28/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Yasmine Pale 
Rating:
3.0

Customer did not leave a comment.

Dylan Hope 
Rating:
5.0

Customer did not leave a comment.

Valerie Warner 
Rating:
5.0

The truck was a little difficult to drive the alignment was very bad

KHRISTAL CLARK 
Rating:
5.0

Good service

Nicole Autman 
Rating:
5.0

Customer did not leave a comment.

linda cleven 
Rating:
3.0

Customer did not leave a comment.

TROY Kieffens 
Rating:
3.0

Customer did not leave a comment.

David Tilley 
Rating:
5.0

Everything was easy. Staff friendly and helpful.

Kennard Brown 
Rating:
5.0

Hard to improve on perfection. All jokes aside, I have used this location several times over the years and I can say they have been most accommodating and friendly and are the standard for service in my eyes. And that's with dealing with a different employee each visit.

Marcus Lopez 
Rating:
4.0

Stuff was left in back by previous customer

Patricia Williams 
Rating:
5.0

Recommend

james wilson 
Rating:
3.0

Customer did not leave a comment.

mary morrison 
Rating:
1.0

This dispatcher location sent two full/occupied Uboxes (with someone else's stuff) out to a customer's location to be loaded. Once this was discovered, the two boxes had to be sent back to the dispatcher, and new empty boxes re-loaded on to the trailer. This caused a significant delay in beginning the load-up of the customer's things and ended up resulting in not being able to get the trailer and boxes back to the dispatcher on time.

Laura A Penny 
Rating:
4.0

Need more hel to the customer

Aqueel Rahman 
Rating:
4.0

Customer did not leave a comment.

Isafan Juban 
Rating:
5.0

Good service

SAFI TUFA 
Rating:
5.0

Is a good moving company and easy to use and get too

Billy Armendariz 
Rating:
2.0

Hard to find, no signs, problem with reservation of the truck, teller was very helpful. Waste of lot of time.

Roger Soares 
Rating:
5.0

Customer did not leave a comment.

Shanon Lowe 
Rating:
4.0

Customer did not leave a comment.

Jessica Shannon 
Rating:
5.0

I dropped off the moving truck after hours in their night dropped off box.

Tony Rios 
Rating:
2.0

They need more staffs. When I picked up the trailer, I had to hook it up by myself with one of other customers. When I dropped it off, nobody was in the office and the door was locked. So I had to do everything myself even in the business hours.

Jung Shin 
Rating:
3.0

The truck was good .How did we go to $171.00 at pickup? Expensive and we would like a receipt. Internet was misleading.

Shanda Shoop 
Rating:
1.0

I do not like leaving negative reviews for businesses because I get that sometimes people can be having a bad day, but this wasn’t the case with this location. They are 100% purposely deceptive and such a bad representation of their business. They WILL take your money. I had questions about the charges for a U-Haul truck rental before I ran my card and instead of being honest about the charges, the young girl insisted that she didn’t know what the rental rate is and proceeded to argue that she’s not able to see the rental rate on her screen. I made a 24-hour rental reservation from (10 am to 10 am the next day.) She was charging for 2 days because I picked up the truck 1 hour earlier than the reservation was made for. This is something that she could have advised me of, especially since I asked for a breakdown, but she argued she didn’t know. It has happened before at a different location and was rectified by changing the drop off time to make it a 24-hour period. The truck was returned 7 hours later - shortly before 4 pm and the keys were handed directly to her, in her hand. However, when I received my emailed final receipt, it shows it was returned at 10 am the following day. She waited 18 hours to complete the rental so that she could charge the additional day – FOR THAT ONE HOUR! I had this corrected by a U-Haul representative and was refunded for the extra day, but it should have never been charged to begin with. I won't even get into how dirty the truck was. I didn’t even want to give them one star but there was no option for less. They don’t deserve it.

MARIA GALAVIZ 
Rating:
4.0

I complained theres a lot of hole in the roof of the trailer all my things got wet because or rained!

Aldrin Acuna 
Rating:
5.0

Customer did not leave a comment.

Michael Hall 
Rating:
3.0

Customer did not leave a comment.

Robert Lake 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TAVARES 
Rating:
5.0

Nothing

Adewunmi Nwokolo 
Rating:
5.0

Customer did not leave a comment.

Elelyn Gallegas 
Rating:
5.0

Friendly staff,truck clean and very good condition.

Daliana Smith 
Rating:
5.0

Debbie was awesome!!! she went far and above to help make a stressful return much easier. You need to praise employees like her for doing more then just her job,.she had new wipers bought to replace the bad ones before I even got to her location so no one else had the same bad experience I had..

Vicki Hilton 
Rating:
5.0

Customer did not leave a comment.

isaiah cruz 
Rating:
5.0

Customer did not leave a comment.

ROBERT Taylor 
Rating:
3.0

Customer did not leave a comment.

Rocio Soliz 
Rating:
2.0

Fuel wasn’t all the way full, and the truck takes more gas when your filling up even when it shows that’s it passed the full line just to make you pay more for gas. Pretty lame. Couldn’t drop off the uhaul in ft. Worth so I had to drive 20 extra mins to Arlington and pay extra for the mileage

jacob jacob 
Rating:
5.0

The cab of the truck smelled; I left an air freshener in it but it was very clean....just smelled BAD

Theresa Whelan 
Rating:
5.0

Very good site! Great repor with on site managers!

Gail Steen 
Rating:
1.0

Customer did not leave a comment.

MATHIAS NYENTY 
Rating:
5.0

Customer did not leave a comment.

Makia Meadows 
Rating:
5.0

The man at the front desk has excellent customer service.

Jeffrey Johnson 
Rating:
1.0

The staff was outstanding, friendly, competent and extremely helpful!!!!

Nancy Zaccaria 
Rating:
5.0

Good location and customer friendly

ARIYO OLUSOLA 
Rating:
5.0

Customer did not leave a comment.

craig hastings 
Rating:
5.0

Customer did not leave a comment.

christiana kallon 
Rating:
5.0

Service was excellent.

Robert E Hilliard 
Rating:
5.0

Thanks for your help

LaQuita Mattox 
Rating:
1.0

Customer did not leave a comment.

Dennis Cochran 
Rating:
1.0

I was not given any paperwork. When I came to return the truck the gentleman working didn’t know I had it. Had to call and straighten the whole mess out. This was after being sent to 4 locations that didn’t have the truck I requested.

LINDA BARNS 
Rating:
3.0

Clean or wash the equipment before renting out to next customer & don t reserve untill you have physically with you. Thanks

CHANDRAKANT DAMA 
Rating:
5.0

Customer did not leave a comment.

Freddie Crawford 
Rating:
5.0

They were great customer service. Very patient with me. And very Nice.

Nancy Stewart 
Rating:
5.0

Customer did not leave a comment.

PATRICK KANE 
Rating:
5.0

Provides small cars to transport luggage, for example I had to rent a large car and I needed a small car.

Musab Elhassan 
Rating:
5.0

Customer did not leave a comment.

SCHLISA CROW 
Rating:
5.0

Customer did not leave a comment.

VALERIE SANABRIA 
Rating:
5.0

Customer did not leave a comment.

EBONY BOLDS 
Rating:
5.0

The two people that ran that store was the nicest people I've ever experienced with U-Haul I would recommend them to anyone

MICHELE HILLIER 
Rating:
5.0

Very helpful and nice. It was a super easy processes and he had me in and out quickly!

ANGELICA MORALES 
Rating:
5.0

Great, fast experience I will be back...

BRANDON HAYES 
Rating:
3.0

The office was closed. Parking for a 26 ft truck was horrendous.

Sherry Anderson 
Rating:
5.0

Front desk representative was amazing thank you

Relus Harris 
Rating:
5.0

Customer did not leave a comment.

Salman Raad 
Rating:
5.0

Customer did not leave a comment.

KALILAH SCOTT 
Rating:
5.0

The truck has a hard pull and the motor slipping

TIFFANY YOUNG 
Rating:
5.0

The employees was soooo nice and help me make the right choice for my money

Antonio Henson 
Rating:
1.0

On 9/30/2021, I rented a Uhaul from the Whitefield location for 2days. When placing the order, I was told we just needed to pick up the uhaul. After driving to Fort Worth, we were supposed to go to Athens, TX and drop off the Uhaul there. That job in Athens got moved to a new location so we returned the Uhaul to Garland, TX rather than the original plan of dropping it off in Athens , TX. Prior to dropping it off, I called Uhaul and was told we wouldn't be charged extra for dropping at a different location. ONCE I VIEWED MY STATEMENT, I NOTICED I WAS CHARGED A $200 CLEANING FEE. THIS UHAUL WAS CLEANER WHEN WE DROPPED IT OFF THAN WHEN I PICKED IT UP. The day after we returned the uhaul, I received a voice mail (which I actually just listened to today) from Chedrick stating that we had stolen the Uhaul (even though I have a contract from uhaul with the same dates). I called Chedrick today & it went straight to his voice mail. I left a message but still haven't heard back, 4 hours later. After this, I called Uhaul in Garland to ask why we were charged this cleaning fee. I was told we were charged this because we dropped it at a different location. I explained to the lady what I was told by uhaul when I called and she said I would need to call the district manager, who again is Chedrick. I called him again, but again straight to voice mail. So in meantime, this morning, I reserved another Uhaul from the Eufaula location. Once there, I was told we would need to do online check in, which wasn't showing to be available. I called the customer service number and was told we could no longer do business with Uhaul because of the stolen trailer. I explained the situation AGAIN to this gentleman... he said I needed to contact the general manager, Chedrick. I told him I had already tried contacting him and gotten no response. I was then given the General Manager's name & phone number (Ken Cunningham). Prior to calling him, I decided I'd call the Whitefield location to see what they had to say. The girl I spoke to was shocked and said she'd contact another person who works there and they'd get back to me. She did also confirm their location has NO ONLINE CHECK IN. Waiting for a call back. A pretty sad situation considering that we rent uhaul trailers 5 to 10 times a year to deliver cabinets!!!!

Trena Sturges 
Rating:
5.0

Customer did not leave a comment.

Bob Davis 
Rating:
5.0

Customer did not leave a comment.

MAURICIO GARZA-RANGEL 
Rating:
5.0

Customer did not leave a comment.

Joel Coos 
Rating:
5.0

Great service!! Thanks,

MUHAMMAD MIAN 
Rating:
5.0

Greate service keet it up!

Gobezie Tigabie 
Rating:
4.0

Customer did not leave a comment.

Jose Gamez 
Rating:
1.0

Got insurance. Rented one day, 24hr. Returned on time, filled up. Female parked it,,, who WAS NOT EMPLOYEE. GUY AT COUNTER CHARGED ME DAMAGES $350 .... OF WHICH I DID NOT CAUSE. HE HAD ME WAIT OUTSIDE IN HEAT WHILE HE GOT MY EXTRA CHARGE PASS DEBIT CARD OUT OF STATE... LIAR SAID COMPUTER VIRUS WAS REASON I WAITED... (with witness) That place is a prostitute stop. Renting space by hour... NOT TRUCKS. I'M 64 yr. Female raped MY SOCIAL SECURITY AUTO DEPOSIT OUT OF STATE. SHUT IT DOWN. LAWYER CONTACTED. DO WHAT IS NEEDED. PAY ME BACK, DROVE IT TO CHURCH, MOVE A FRIEND. THANK YOU. I HAVE BEEN ILL SINCE THE INCIDENT.

Linda Speight 
Rating:
2.0

Customer did not leave a comment.

Carl Smith 
Rating:
5.0

Super easy rental experience

Jay Turley 
Rating:
3.0

Customer did not leave a comment.

Fabian Bucio 
Rating:
3.0

Customer did not leave a comment.

Stephen Alcalan 
Rating:
1.0

I was given a cargo van with a bad rear doors which claim has been filed. I couldn't carry 90% of the things i needed too .. yet i am getting 50% refund.. i will be contesting this refund as unfair

Azubuike Onwuka 
Rating:
5.0

Had a bit of a misunderstanding at check in, but it was quickly resolved. Great Customer Service at the store and the 1-800 customer service representative.

PATRICK SAUCEDA 
Rating:
4.0

Customer did not leave a comment.

Jordan Nichols 
Rating:
3.0

Customer did not leave a comment.

Fikre Neway 
Rating:
2.0

Customer did not leave a comment.

HAROLD HENDERSON 
Rating:
5.0

N/A

JUVENAL H ESPIRITU GONZALEZ 
Rating:
1.0

La persona que me atendió no me dio ningún recibo de entrega del camión. No salió a verificar el medidor de gasolina, el cual lo deje al nivel de cuando me lo entregaron. Y además me cobraron $25.50 por la gasolina de más.

MIGUEL OROS 
Rating:
5.0

Keep up the good work!

Michael Martinez 
Rating:
2.0

This location in Garland is very poorly maintained. I was over charged. I have done business with U HAUL FOR A LONG PERIOD OF TIME. I WAS OVER CHARGED. I TOOK PICTURES of the mileage and the gas amount,before I left. I used the truck for two days over, mileage low. I put more gas in than that was when I left. Than I was charged over two hundred dollars more.

RANDY CROSS 
Rating:
5.0

Customer did not leave a comment.

Teresa Kause 
Rating:
5.0

The truck drives great but I think it needs a tuneup because the engine light stayed on from the time I picked it up, until the time I dropped it off.

Marcus Hardman 
Rating:
4.0

Customer did not leave a comment.

David Taylor 
Rating:
5.0

Customer did not leave a comment.

Torrie Cox 
Rating:
5.0

Customer did not leave a comment.

Vanessa Brabbs 
Rating:
1.0

Customer did not leave a comment.

Chloe St John 
Rating:
1.0

Hire competent and friendly reps. She was an ass, with an attitude. Did not know how to connect the 6x12 trailer, or had anyone around that did. All she would say is "Do you want to cancel?", after I had driven 250 miles and reserved the trailer. She was the most incompetent, unfriendly, don't-give-a-damn person I have ever encountered. 99% of the U-Haul reps I've dealt with over all these years have been knowledgeable, competent and friendly. It's a shame she sullies the entire U-Haul name.

Charles Kinard 
Rating:
3.0

Customer did not leave a comment.

Andrew Applin 
Rating:
5.0

Vacuum out cab of trucks. There were gross sunflower seeds that had been in someone’s mouth all over the floor.

Risa Jordan 
Rating:
3.0

Truck smells like some smoked a pack of cigarettes with ac on.

David G Johnson 
Rating:
5.0

Everything was great. Fast and speedy checkout.

Ashley Harvey 
Rating:
5.0

As a business owner, I look for employees to present our products to the customers the way I would myself, or better, as I am not good at every single thing. The people at Access Storage delivered the Uhaul trailer with exceptional big brand intelligence and professionalism while being small shop personable. These people are a great representation of the Uhaul brand!

Ken Harnsberry 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top