This was the most ridiculous and inconvenient method of picking up a uhaul. The uhaul website is awful, took forever to process, the truck was dirty, and there was no way of getting any help to complete the process. Awful experience. I would never suggest anyone use uhaul.Victoria S.
Customer Reviews for Access Self Storage Clifton
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Easy drop off no hassles, in and out in less then a minuteScott A.
They were very goodTHOMAS J.
App sucks. Make verification faster. Shouldn't take hour to verify.Nahid A.
El cliente no dejó un comentario.RONALD L.
I really appreciated their flexibility when I was unable to return the truck when I said I wouldRobert L.
El cliente no dejó un comentario.KAMILLE S.
Elvis was a big help. Knowledgeable and made the process very easy.Thomas W.
Placed was supposed to be opened at 9am but person at store didn't show up until after 9:30. Store employee rushed the process, was answering other customer questions while processing my transaction, asked redundant questions and then realized I already gave the answer (likely due to being distracted by the other customers) and the truck only had 3/4th tank of gas, not 7/8ths per Uhaul standardRYAN A.
The online checkin process is very lengthy and my phone was having trouble connecting to the site to complete- a lot of buffering. The agent inside was able to help me complete my pick upGayle M.
El cliente no dejó un comentario.ALBARO S.
El cliente no dejó un comentario.LISANDRO P.
El cliente no dejó un comentario.JOHNFREDERICK B.
The puerto Rican lady was greatDANIEL G.
El cliente no dejó un comentario.LYNNAE R.
I happen to be running late to pick up the trailer on Friday evening and also not realizing it is a holiday weekend. The two you young ladies not only waited but was amazingly courteous, professional and treated me with such warmth and care, I was truly amazed. They are truly a great asset for your business. Certainly will use and recommend this location to everyone I know. That impressed.JOHN P.
El cliente no dejó un comentario.HAROLD L.
The lady at this location was super helpful and kind. I've never experienced this level of customer service at any other location. And it's very rarely seen in day to day interactions. I'll be moving more things in the coming days as we are slowly moving into our newly purchased home. I will definitely be back at this location for future rentals. It was smooth and pain free.MANUEL G.
Super friendly and helpful! From pickup to drop off a great experience!JOHN A.
they have attitude and very bad customer service i will never return to this locationMohammad S.
I'm a regular paying customer, that location told me I could not park my car in the parking lot. At other locations the parking lot is used by the customers. Or at the very least I could have left my car where the U-Haul was parked. Finally I purchased boxes and they told me I could not return unused boxes. I use U-Haul many many many times per year. I will not give business to this place again. Two thumbs down.MATTHEW G.
El cliente no dejó un comentario.Wilson P.
I wish I was told about this $20 convenience fee for dropping off after hours! I didnt realize that Saturdays close time was 5:00 and not 7:00. I want that taken off my bill.Gregory C.
They where very professional and classes, love the service. Only one concern I which it was a little clearer that I could get a one way rental...CLINTON C.
El cliente no dejó un comentario.JOSE L.
El cliente no dejó un comentario.CARLOS G.
Phone app was terrible.GEORGE G.
Very professional and friendlySERGIE A.
The van was buried under snow. It took way too long for me to dig the van out of the snow and that shouldn't have happened. It was self service but way beyond what I should be doing to get the van.John L.
El cliente no dejó un comentario.LESANDRA R.
El cliente no dejó un comentario.Sheldon H.
Ashley was a massive help for me. I've never done a no contact drop off and she walked me through step by step on what to do. She even taught me how to unhook the trailer. Very good employee and she should be at least managing people. If she's not doing that already then UHAUL should rethink their strategy. Wonderful experience. ¡Gracias!DAKOTAH H.
I cannot suggest anything. The whole experience was as smooth as can beRoberto C.
Keep up the good workSafinaz M.
Understand the charge if it's 19.99 how it being 54.00 . Also you need have option to use cashDOROTHEA B.
Ashley D. was awesome. It was an easy pick up, truck was clean. Excellent customer service.Jairus M.
El cliente no dejó un comentario.alejandro G.
The RR tire was under pressure, the attendant didn't care and just told us to go out air in it, which we did and the alert was still lighted. When i arrived for my 10 am pick up attendant wasn't around, i had to call and get him paged. When i returned at my 2pm time attendant wasn't ready, i called and the rep informed me about the drop off (this could have been explained when i picked up)Jatona D.
The young lady at the access storage unit was extremely helpful.Roland M.
The best part was the customer service it was great easy and fastkarem M.
El cliente no dejó un comentario.VIDAL A.
El cliente no dejó un comentario.Marta S.
El cliente no dejó un comentario.zhou L.
I believe this site was a 3rd party site for UHAUL, Pick up at Access Self Storage, Ashley Duarte was at the counter and absolutely POOR customer service, very rude and clueless on UHAUL equipments. I specifically reserved a furniture dolly NOT a appliance dolly, Ashley claims its the SAME, NO its not I told her I'm moving everything myself I need a furniture dolly! she claims we are just a 3rd party site UHAUL should take responsibility for it NOT them. I have to park my personal car on the street because Ashley refused to let me park at the Access self storage lot, she claims this is only for customer NOT for UHAUL, I ask am I not a customer she replied "NO not for uhaul , we are just 3rd party." When I drop off the truck, I simply ask her for the receipt and if I can pay cash, she replied "NO paper receipt only email and we DO NOT take CASH." since when business do not print out receipt or take cash payment, there are NO warning signs in the office stating NO CASH and receipt is ONLY thru email.Andrew C.
The staff was friendly and responsive. I'd use them again.CHRISTINE A.
Great service and friendly service. Ashley treat it me very nice and she is very knowledgeable on rentals. I will continue to use this location and recommend my friends to this location because of the ser ice she provided. Thank you AshleyDaniel N.
Yes great serviceDavid P.
The truck they gave me had two tires with low air pressure. the dashboard message was on. I told the Mananger about it and he told me to go and find a air pump somewhere and put air into the tires. Nice way to rent out a vehicle = SARCASM.Nicholas A.
El cliente no dejó un comentario.Galina M.
El cliente no dejó un comentario.Omayra O.
El cliente no dejó un comentario.Eray T.
El cliente no dejó un comentario.ELAINE E.
El cliente no dejó un comentario.FLORENTIN A.
The employee (Ashley) was very knowledgeable, professional and demonstrated leadership qualities. It was a pleasure doing business at this location.MARK D.
None really, this was easy as can be.DAVID S.
Friendly service good communicationPierre H.
El cliente no dejó un comentario.Christopher V.
El cliente no dejó un comentario.erika R.
There was construction- the main road and entrance to this U-haul pick-up was blocked off. There needs to be advanced notice for events like this.rOBBIE J.
The guy that helped me was real good. ThanxAlbert A.
There was no one there to help.Victor V.
El cliente no dejó un comentario.Jose P.
Nothing. Everything was great. Mary was a huge help. Gracias.Christopher S.
El cliente no dejó un comentario.Norberto G.
El cliente no dejó un comentario.Sandra C.
El cliente no dejó un comentario.Veronica P.
nothing.. excellent customer service.Luis S.
Costumer service sucks, rude, u professional and dumb.Nawaf H.
El cliente no dejó un comentario.Johaun M.