Customer Reviews for Access Self Storage Clifton
(U-Haul Neighborhood Dealer)

220 reviews

196 Piaget Ave   Clifton, NJ 07011

(973) 478-7809

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(973) 478-7809

196 Piaget Ave
Clifton, NJ 07011

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mohsin R 
Rating:
5.0

Good condition and confort

Richard R 
Rating:
5.0

Customer did not leave a comment.

cinthya n 
Rating:
5.0

Thanks a lot

Kemal G 
Rating:
5.0

Customer did not leave a comment.

robert a 
Rating:
5.0

The self service option did not prove to be as convenient as I thought it would be. I ended up having to go in to the office location for assistance checking in because my verification could not be completed. The entire process took much longer than it would have if I had arranged for pick up at the office instead. The next time I need to rent a truck I'll utilize traditional pick-up and check in instead of the self service option.

Sonja T 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Creo que deben tener mas carritos de ruedas para montar las pertenencias para llevarlas adentro de las bodegas. I think they should put more carts with wheels to load the belongins to transport them to the warehouses.

Carlos M 
Rating:
5.0

for some reason i experienced a issue using Uhaul app to pickup vehicle. issue was about GPS location . my phone location was on alltne time in settings and app permissions too. but when i use webrowser and logged in there everything when well with picking up vehicle.

Pawel B 
Rating:
3.0

Customer did not leave a comment.

SCOTT H 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B 
Rating:
5.0

The assistans Mr Anthony and Mr Joe, offer great service, they make everything easy for the custumers.

Carlos M 
Rating:
5.0

Customer did not leave a comment.

FRANK S 
Rating:
5.0

Customer did not leave a comment.

Albaroluis V 
Rating:
5.0

Is to make sure that they give them a van with a good working door. To make it more easier for them to get in and out the door and to make sure when they get the van how to show them how the van work in the back part of the door of the van so that that their things don't fall out.because the one I got was not working very well and they didn't show me how the door works in the back. Thank you. Have a nice day. Bye!

Elizabeth V 
Rating:
5.0

Customer did not leave a comment.

MOHAMED A 
Rating:
5.0

Personnel were really nice and explained everything. No secret charges, everything was told you prior to renting. Easy drop off. Overall service 10/10. definitely recommend.

Melinda C 
Rating:
5.0

Customer did not leave a comment.

Jarlin M 
Rating:
5.0

Customer did not leave a comment.

Desiree R 
Rating:
5.0

Very good place they take care of the customer and you rent the truck quick and fast they not give you any hard time,👍

MOHAMMAD A 
Rating:
5.0

Customer did not leave a comment.

PURICELLY I 
Rating:
5.0

Very good peaplo

WALTER E 
Rating:
3.0

Customer did not leave a comment.

William C 
Rating:
5.0

Customer did not leave a comment.

ramon m 
Rating:
3.0

Customer did not leave a comment.

heridania o 
Rating:
5.0

Excelente

PORFIRIO V 
Rating:
5.0

Very friendly front desk and accommodating.

Conrad V 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN C 
Rating:
1.0

Truck smelt like garbage when I first walked in and the car wasn’t as dependable as I thought it was going to be

Bilal A 
Rating:
5.0

Friendly staff and help me with my need for a truck.

Robert P 
Rating:
5.0

Customer did not leave a comment.

ramon m 
Rating:
5.0

Customer did not leave a comment.

Shubert c 
Rating:
5.0

Everything was perfect, thank you.

Burak K 
Rating:
5.0

Customer did not leave a comment.

Luis R 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Customer did not leave a comment.

Andres A 
Rating:
5.0

Customer did not leave a comment.

Kendal C 
Rating:
5.0

Nothing everything is good

ESTEBAN C 
Rating:
5.0

Everything was perfect. Great service and the van was immaculate

Stacy G 
Rating:
5.0

Very respectful person and helpful too.

ESTEBAN C 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN C 
Rating:
1.0

Poor communication and bad management. Drop off instructions were not clear. We spend sometime to drop the vehicle. Customer service on the phone wasn’t helpful at all. We got stuck in the premises and asked favor to people to get off. Management didn’t dear to call us.

Izzettin S 
Rating:
1.0

Place was rude and did not correctly state what was laid out in the contract.

Ryan H 
Rating:
4.0

Customer did not leave a comment.

Michael D 
Rating:
1.0

You people are thief’s I brought the truck back with a hair under a quarter of a tank when I lef it had only a quarter of a tank and my bill only to find out about it on an email went up from 83.00 to 135.00 I will never use U-haul again . $30 for someone to put gas in it and $18.00 for gas this is a fuckin ripoff.

John W 
Rating:
5.0

Outstanding service elvis, joe great to do buuess with HONEST

Fernando A 
Rating:
1.0

Better service at the counter would be much appreciated.Terrible experience with the person who is running the counter has no communication skills.

Fuat E 
Rating:
5.0

Customer did not leave a comment.

Luis R 
Rating:
5.0

Very easy process.

Lee C 
Rating:
5.0

Our pickup lication was changed, along with the pickup time. This was confusing and badly explained.

Jonathan R 
Rating:
5.0

Customer did not leave a comment.

sufian w 
Rating:
5.0

Customer friendly, well kept vedlhicle.

Daryl T 
Rating:
3.0

Front desk gave me the wrong truck and asked me go back after 45 min of picking the truck up.

Jean B 
Rating:
5.0

Everything was great. Thank you!

Lukas W 
Rating:
5.0

Customer did not leave a comment.

Andrea E 
Rating:
3.0

Uhaul truck was very outdated and unsafe. The lock was partially broken, so it took forever to lock the back of the truck whenever it was opened. I felt like it was dangerous to even drive the truck on the road. It was very old and beat up and made too much noise. There were no safety features whatsoever, such as a backup camera to help when backing up such a large truck. Also, even after booking online ahead of time, it ook a little longer than an hour to check in instore to obtain the truck.

Sally S 
Rating:
5.0

Great customer service.

Jace W 
Rating:
5.0

Very friendly and helpful

Jan L 
Rating:
5.0

Drivers seat uncomfortable due to springs popping up, transmission sounded awful,168,000 plus miles on this truck. Really? Time to retire it.

JUNE P 
Rating:
5.0

Customer did not leave a comment.

Luis R 
Rating:
5.0

I have to commend your staff at the desk. He was very friendly

Peter K 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
5.0

Customer did not leave a comment.

Omar A 
Rating:
5.0

Customer did not leave a comment.

Omar A 
Rating:
5.0

Customer did not leave a comment.

Abd a 
Rating:
5.0

Customer did not leave a comment.

Addolorata D 
Rating:
4.0

Customer did not leave a comment.

RAUL F 
Rating:
1.0

I returned the van full of gas but I was charged $65 for half a tank. The van was given to me 7/8 full, so the gas I was charged doesn’t even square to the mileage used on the vehicle. The associate tried to tell me that I was wrong . It was only when I kept asking them to check that they did - and said I was right, but no apology was given. I haven’t been sent a revised bill - as I should be straight away

Benjamin H 
Rating:
1.0

Extremely poor customer service when a complaint is lodged regarding the condition of the vehicle

Gabriel G 
Rating:
5.0

Customer did not leave a comment.

jose s 
Rating:
5.0

Customer did not leave a comment.

Lemus A 
Rating:
4.0

Customer did not leave a comment.

Raymond D 
Rating:
5.0

Customer did not leave a comment.

Henry m 
Rating:
5.0

Customer did not leave a comment.

Marlon N 
Rating:
5.0

I don't think there's anything else to improve for any customer. The service is beyond excellent and the rates are great!!! The guys that took care of me where very professional. I really look forward to continue doing business here or any uhaul center.

jusus f 
Rating:
5.0

Customer did not leave a comment.

Pedro S 
Rating:
3.0

Customer did not leave a comment.

Leonid A 
Rating:
5.0

Customer did not leave a comment.

Anastasia P 
Rating:
5.0

Everything was fine.

Maria R 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Service was great , the gentleman was helpful and friendly.A special Thanks for him.

Selcuk H 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Customer did not leave a comment.

Garrett K 
Rating:
5.0

Customer did not leave a comment.

Marlene B 
Rating:
5.0

Customer did not leave a comment.

Bobby B 
Rating:
5.0

Customer did not leave a comment.

Mohammed H 
Rating:
5.0

No issues were experienced.

Yvonne W 
Rating:
5.0

Will be good to add some parking spaces.

Claudio H 
Rating:
2.0

Was over- charged

Kedesha A 
Rating:
2.0

Customer did not leave a comment.

Puneet S 
Rating:
5.0

Customer did not leave a comment.

Fernando A 
Rating:
5.0

Customer did not leave a comment.

Frank F 
Rating:
1.0

I originally scheduled to pick up a truck rental for 1pm on Saturday October 8, 2022 at this location. However, later in the week, I was informed by phone/voicemail that the pick up location changed due to overbooking and that I would have to pick it up at another location. I was also told I would be refunded $50 to my account for the inconvenience, which has not been applied. When I arrived at the other location to pick up the truck rental at 1pm, I was told that the truck wasn't there and hasn't been returned. So I had to go back and reschedule for the next day at 3pm, and I was still charged the full amount. Frustrating.

Brian C 
Rating:
5.0

Customer did not leave a comment.

Sandra H 
Rating:
5.0

Customer did not leave a comment.

Susan T 
Rating:
5.0

I dont know the name of the agent who attend me at the first time but he was awesome , i just want to say one more time , thanks !!

Brayan B 
Rating:
4.0

Customer did not leave a comment.

EinarGunnar E 
Rating:
5.0

Customer did not leave a comment.

Alberto C 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

Einar E 
No reviews have been submitted for this location.

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