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jose S.
Customer Reviews for Access Self Storage Clifton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I don't think there's anything else to improve for any customer. The service is beyond excellent and the rates are great!!! The guys that took care of me where very professional. I really look forward to continue doing business here or any uhaul center.
jusus F.Everything was fine.
Maria R.Service was great , the gentleman was helpful and friendly.A special Thanks for him.
Selcuk H.No issues were experienced.
Yvonne W.Will be good to add some parking spaces.
Claudio H.Was over- charged
Kedesha A.I originally scheduled to pick up a truck rental for 1pm on Saturday October 8, 2022 at this location. However, later in the week, I was informed by phone/voicemail that the pick up location changed due to overbooking and that I would have to pick it up at another location. I was also told I would be refunded $50 to my account for the inconvenience, which has not been applied. When I arrived at the other location to pick up the truck rental at 1pm, I was told that the truck wasn't there and hasn't been returned. So I had to go back and reschedule for the next day at 3pm, and I was still charged the full amount. Frustrating.
Brian C.I dont know the name of the agent who attend me at the first time but he was awesome , i just want to say one more time , thanks !!
Brayan B.I had some problem with the app when picking up a vehicle and had to go inside to get assistance. The gentleman there, sorry I just can't remember his name, was very helpful and responsive. I believe he was the only one working there all day. Gracias
Mario F.Need to fix the shocks in those trucks. You feel every little bump.
David R.The Sales Rep had me approve the mileage and photos without seeing the truck and explaining the process he had me state that there was a full gas tank but was not I have an actual picture time stamped at 8:02am when I finally got in the truck that proves the where the gas was. When we went to Return the truck there was a different sales rep and explained that we returned the rental with the same amount of gas that was given to me and still got charged a gas fee Sales Rep said that there was nothing they can do for me. I will never rent from this location again.
Ruben V.Invest in full electric vehicles.
Jeffry F.Every thing was ok. There was an issue and was resolved in a timely manner.
AMGAD G.When I arrived at the scheduled pickup time, the office was locked and no one was visible inside. After waiting a while I called their number and the agent sent a message to them. Soon after, a person appeared and checked me out without issue. I was in a tight schedule and this didn't help. Office should have been open or at least a doorbell or some other way of reaching the attendant.
Herbert P.The staff member was very professional, patient and he answered all questions. What you can improve is the amount you charge for milage($1.99) is ridiculous especially given the high inflation living we are in, this is truly a negative turn off if you want more customers to rent and for the amount I paid, I should have gotten a dolly/hand truck with my rental. In the past, when I rented trucks from Uhaul, it came with one dolly and one hand truck, it was annotated on the contract agreement with the customer and had to be returned with all equipment if not you were charged period, now you are nickel and diving the customers.
Edualdo F.Everything went great thanks to excellent customer service provided by staff at location
Luis G.Great 👍
Fritz P.Que tengan personal bilingue
Ruben S.Mirror on passenger side of truck I rented could not be adjusted properly for me to see. Was looking at side of truck, not along side. Other than that everything was above average.
Brian C.good experience.
BRAHIM A.Elvis and the young lady was very helpful
GARY B.Let customer park in parking lot not find side street parking
AMIR A.This location does not have any parking. You have to park on the street. Drivers side floor was dirty with mud. Did not go over the operating of the trucks operating system.
EUGENE O.The best thing for me was that the equipment I rented was in perfect condition for the job
JOSE C.The track was filthy during a pandemic to have a track given to another client without cleaning is unaceptable. I had used this location multiple times before but this will be the last.
Jessenia R.The employees were very nice.
GRISELDA L.Mobile check in not reliable. Not back up method if there is an issue and facility is closed.
SAMANTHA B.Very friendly staff. Clean inside and outside.
ZAKIA B.Very courteous and speedy service! I will use this location again! Gracias
SERVET T.Extraordinario servicio al cliente
Lewis C.No obtuve problema con nada, solo que la aplicación es un poco lenta. Pero el servicio fue excelente
Natanael A.This was the most ridiculous and inconvenient method of picking up a uhaul. The uhaul website is awful, took forever to process, the truck was dirty, and there was no way of getting any help to complete the process. Awful experience. I would never suggest anyone use uhaul.
Victoria S.Easy drop off no hassles, in and out in less then a minute
Scott A.They were very good
THOMAS J.App sucks. Make verification faster. Shouldn't take hour to verify.
Nahid A.I really appreciated their flexibility when I was unable to return the truck when I said I would
Robert L.Elvis was a big help. Knowledgeable and made the process very easy.
Thomas W.Placed was supposed to be opened at 9am but person at store didn't show up until after 9:30. Store employee rushed the process, was answering other customer questions while processing my transaction, asked redundant questions and then realized I already gave the answer (likely due to being distracted by the other customers) and the truck only had 3/4th tank of gas, not 7/8ths per Uhaul standard
RYAN A.The online checkin process is very lengthy and my phone was having trouble connecting to the site to complete- a lot of buffering. The agent inside was able to help me complete my pick up
Gayle M.The puerto Rican lady was great
DANIEL G.I happen to be running late to pick up the trailer on Friday evening and also not realizing it is a holiday weekend. The two you young ladies not only waited but was amazingly courteous, professional and treated me with such warmth and care, I was truly amazed. They are truly a great asset for your business. Certainly will use and recommend this location to everyone I know. That impressed.
JOHN P.The lady at this location was super helpful and kind. I've never experienced this level of customer service at any other location. And it's very rarely seen in day to day interactions. I'll be moving more things in the coming days as we are slowly moving into our newly purchased home. I will definitely be back at this location for future rentals. It was smooth and pain free.
MANUEL G.