Customer Reviews for Access Mini Storage
(Distribuidor de U-Haul del vecindario)

92 comentarios

1101 N Franklin Blvd   Nampa, ID 83687

(208) 936-2782

Horarios de la ubicación

  • Lun. - jue.: 10 a. m. - 3 p. m.
  • Vie.: 10 a. m. - 1 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(208) 936-2782

1101 N Franklin Blvd
Nampa, ID 83687

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 10 a. m. - 3 p. m.
  • Vie.: 10 a. m. - 1 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Got hit with a 20% fee increase after only 6 months. Clarification on all the Y/N questions since they require an answer - 1) I had to clean my storage unit before moving stuff in because it was really dusty/dirty. The property, itself, appeared well-maintained except for the unit near the entrance with the broken door and a junker car inside. 2) I was never on the premises at night so I can't comment on the lighting. The manager does not live on the premises. One entrance/exit with standard keypad. 3) The office is conveniently located but, other than the day when I signed the contract, I never saw the manager's car there. I think he manages two other storage facilities. 4) The manager was very friendly. 5) Don't know that I'd recommend. A 20% increase after just 6 months is pretty steep. My social security didn't go up that much so I'd have to cut back somewhere to keep the unit.

PAT A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy R.  |  Overall Experience 
Clasificación:
5.0

Curtis was fantastic! Checking in and signing the contract was quick and painless. He was extremely helpful and I'm so grateful for his kindness. I'd recommend Black Bear to anyone!

REBECCA B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

KAYLA C. 
Clasificación:
3.0

Went to drop off truck, middle of the day. Open sign in the window illuminated. Not a soul around. No idea heh. Truck return was simple and straight forward on the website. Just a few pictures and keys in the Dropbox. Hence the avg star rating... NA.

Clifton E. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA S.  |  Overall Experience 
Clasificación:
5.0

This was the best experience I ever had with a storage facility. I wish more of them were ran like this one.

ROBERT M.  |  Overall Experience 
Clasificación:
5.0

Curtis was amazing. Went above and beyond top be helpful. Great customer service.

JULIE S.  |  Overall Experience 
Clasificación:
5.0

Thanks for great customer service.

Victorious N.  |  Overall Experience 
Clasificación:
5.0

Don't rent here. Mine and about 30 other units were broken into the weekend after Xmas and the thieves cleaned out my unit. The thieves had free acees to the property due to the gate being removed to be replaced . That took multiple weeks. When I asked the management if they were going to do anything about it they said I should have gotten renters insurance. I shouldnt have to have renters insurance when I am paying $70 a month to have my stuff behind a secured gate. I asked the on-site management why they didn't have a security guard while there was no gate and was told that corporate didn't want to pay for one. Do yourself a favor a rent a unit anywhere but here.

ROBERT N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TARRANCE B.  |  Overall Experience 
Clasificación:
5.0

Great place!!

Robert W.  |  Overall Experience 
Clasificación:
5.0

Keep doing what you're been doing. Good work.

Steve H. 
Clasificación:
5.0

No improvement necessary. He was very accommodating and quick to help get us in the truck and on with our move! 10/10 would recommend.

KRISTOPHER F. 
Clasificación:
5.0

Curtis was awesome!!. Uhaul doesn't seem very well set up for non residential moves and changes to the schedule but Curtis killed it and made it the smoothest rental for me yet!!

DEREK W. 
Clasificación:
5.0

Excellent customers. Extremely pleased with my overall experience.

Jake F. 
Clasificación:
5.0

Absolutely nothing. Experience was quick painless and I was out the door in no time!

Brandon J. 
Clasificación:
5.0

I can't see any reason to improve. It was a very friendly, easy experience.

Arlene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy S. 
Clasificación:
5.0

The management was very helpful and went well beyond.

RON R. 
Clasificación:
5.0

Curtis was very helpful getting me into a rental at the end of his day. I would highly recommend this location and service rep. Great job Curtis.

Matthew D. 
Clasificación:
5.0

I appreciate the courteous service. It was an easy check in to get the truck and it was ready to go. I would rent from this location again.

Brandon B. 
Clasificación:
2.0

This location was horrible. It was supposed to open at 8:00 AM and someone finally arrived at 8:35 AM.

Gary H. 
Clasificación:
5.0

The manager is very courteous and professional. The facility was clean and well maintained.

ANTHONY V. | Reservación
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal L. 
Clasificación:
5.0

The facility has easy access and is clean. Curtis was friendly and helpful, finding me the right size storage unit.

jeff k. | Reservación
Clasificación:
4.0

El cliente no dejó un comentario.

Garrett S. 
Clasificación:
4.0

Check engine light came on and stayed on right at the beginning of the one way trip. Fuel mileage seemed to suffer, possibly from whatever malfunction occured.

NEIL R. 
Clasificación:
5.0

Knowledgeable staff and excellent customer service!

Kaci S. | Reservación
Clasificación:
4.0

I was not able to move into the storage until on the thirst day of May. The reason for this misfortune is that I made the rental start date after hours. I am hopful I will still get to move in today.

Miriah A. | Reservación
Clasificación:
4.0

Friendly staff and quick to trouble shoot when there was a problem.

Elizabeth S. | Reservación
Clasificación:
2.0

need a port-a-potty need trash can

Reed A. | Reservación
Clasificación:
4.0

Easy check-in and friendly manager. Would like to see rodent trapping, but will bring our own.

Dolores L C. | Reservación
Clasificación:
5.0

Nobody was there to receive the rental. I just left the truck and deposited the key in their key drop. I didn't have any problems with the return so I'm giving a 5-star rating because it forces me to give a rating (as opposed to N/A) and I don't want to penalize this branch when my problems with U-Haul aren't this branch's fault. I'm putting N/A on the rest.

VANCE A. 
Clasificación:
5.0

Nothing everything was great I was happy with everything

Chantel H. 
Clasificación:
4.0

I was pleased, however I did refer a friend and I never was credited the referral fee to my account.

JOYCE G.  |  Overall Experience 
Clasificación:
5.0

Everything went very well. Well maintained equipment.

Debbie J. 
Clasificación:
1.0

Require a walk through inspection of vehicle with location and renter. I placed insurance on my reservation, also ordered a dolly and furniture dolly, none of the aforementioned was on my contract. A chip that occurred before I rented cracked out, now I'm on the hook for damage that originated prior to my taking of the truck.

Travis R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

Ashley was helpful and professional

Efrain C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Helen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Ashley is awesome!!!

ROBERT S. 
Clasificación:
3.0

Reservation was changed, so did not move into the unit on 3/21/18.

Privacy R.  |  First Impressions 
Clasificación:
3.0

There was no one available at the time of drop off. It was the middle of the day. Very little room to park the vehicle.

Rebecca R. 
Clasificación:
5.0

Gracias

Privacy R.  |  First Impressions 
Clasificación:
5.0

I no longer need storage here. Thank you!

Privacy R.  |  First Impressions 
Clasificación:
5.0

They were very helpful to make everything work out well with the move.

Brandon F. 
Clasificación:
4.0

A little hard to hookup to trailer. Not enough room to maneuver easily.

Timothy G. 
Clasificación:
4.0

Great way to reserve online. Friendly.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The manager was pleasent and heplful to work with. She got me into my unit in minutes. I am very pleased.

Privacy R.  |  First Impressions 
Clasificación:
5.0

I reserved my unit online. When I got to the site the manager was very helpful and pleasant to work with.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Ashley (the manager) was great! Very pleasant to work with and made me feel at ease with the rental process. I can tell she is very knowledgeable, and was a pleasure to deal with. ¡Gracias de nuevo!

Nick M. 
Clasificación:
5.0

Very friendly and easy to work with!

Privacy R.  |  First Impressions 
Clasificación:
2.0

Called location to see if I could return truck a day early and received not call back. When I arrived not one was there and didn't have any information on what I was to do. A gentleman was at the facility that rents a storage unit from them and he told me what he had seen other people do so I did this and left. Must of been the right think to do as I didn't hear back from anyone that it wasn't. The truck did run good and was in good condition.

Rodger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan R. 
Clasificación:
5.0

It was great customer service and i love the facility

Privacy R.  |  First Impressions 
Clasificación:
3.0

The unit was clean and the prices are great.

Privacy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell O. 
Clasificación:
4.0

El cliente no dejó un comentario.

terri T. 
Clasificación:
3.0

I did not occupy this unit. After the reservation was made there wasn`t a conformation given. No follow up email. I had no idea if the unit was ready or not.

Privacy R.  |  First Impressions 
Clasificación:
1.0

I reserved this hoping to get to move in yesterday and the office is closed on the weekends. I never received confirmation or any information how to get through the gate.

Privacy R.  |  First Impressions 
Clasificación:
1.0

Never received my refund and its almost a month later. I have an email saying that they would refund me but they haven`t. I even replied to that email and reminded them... And nothing.

Privacy R.  |  First Impressions 
Clasificación:
1.0

I had said I needed to cancel the storage unit because I never received a response from anyone regarding my reservation. I am not using access mini storage and I would like my money back

Privacy R.  |  First Impressions 
Clasificación:
5.0

friendly staff and very clean facility

Privacy R.  |  First Impressions 
Clasificación:
1.0

Clean the windshield, have the truck ready for pick-up and most of all, be there on time.

Michael W. 
Clasificación:
3.0

No one was there when I dropped off the truck, felt a little awkward, but easy to find.

Jackie A. 
Clasificación:
2.0

No one was at location. Said to call number on the door as they were working at another location. Called Uhaul and they asked me to leave it there. I left then realized I needed to be at the truck to self checkout. Left VM and no one returned my call. I know they wanted this 20ft truck and I was done three days earlier. Should be some type of rebate if Uhaul calls and asks if you are done.

Shaun S. 
Clasificación:
3.0

additional parking in the front for pick up and drop off

Jackie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles D M. 
Clasificación:
3.0

Reservation was canceled, did not rent uhaul. Plans had changed!

Privacy R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MESHELL M. 
Clasificación:
5.0

It was more convenient for us to leave the tow dolly at this site instead of the scheduled site. It was nice to know that all was well when we made a phone call

SHELLEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLA E. 
Clasificación:
5.0

Prompt, efficient, friendly service. Truck was clean and in good condition.

Richard J. 
Clasificación:
4.0

This storage is affordable and easy access to the freeway.

Privacy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KRYSTAL H. 
Clasificación:
1.0

There was no one on staff, no one answered the phone when I called, and there really wasn't anywhere to park the truck.

Daniel S. 
Clasificación:
3.0

The trucks interior was really dirty with spilled soda and coffee that was not cleaned up.

JARED P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA G. 
Clasificación:
5.0

The guy at this location helped me out because a lady at a near by location decided that she wasn't coming to work that day and either was her computer. Her responsibility as a uhaul dispatcher should be revoked. I don't have the time to type it out but the story I have from my uhaul experience I couldn't make up if it weren't for this mans ability to perform well at his job. made my moving experience continue as planned. Gracias

PHILIP M. 
Clasificación:
3.0

have employee maneuver equipment at lot. Had to back up 26 ft truck with auto transport in tight space about a city block

LYNDEN A. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICHOLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad G. 
Clasificación:
4.0

The location was great and the employee was very nice. The truck however was in poor condition. The drivers side window rattled excessively while rolled up. The passenger side mirror would not stay up to allow a clear view behind the vehicle as it kept dropping down. Also the windows were filthy.

BRANDON K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW F. 
Clasificación:
3.0

Be open on the weekend. Also before charging someones acct for mileage make sure that the mileage was correct in the first place, and take in effect that you were left with almost a full tank of gas and we only received it with less than 1/3 of a tank. To charge us that much money for mileage isn't right when you got all that gas back, considering we paid $3.89 a gallon for it. I want a refund of the 23.32 you charge me.

Mike P. 
No se han enviado comentarios para esta ubicación.

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