Customer Reviews for Access Cornerstone II
(U-Haul Neighborhood Dealer)

489 comentarios

156 Eagles Glenn Plaza Ste 140   East Stroudsburg, PA 18301

(570) 424-5253

Horarios de la ubicación

  • Lun. - mié.: 9 a. m. - 6 p. m.
  • Jue. - vie.: 9 a. m. - 7 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(570) 424-5253

156 Eagles Glenn Plaza Ste 140
East Stroudsburg, PA 18301

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mié.: 9 a. m. - 6 p. m.
  • Jue. - vie.: 9 a. m. - 7 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

windows were extremely dirty on the inside of the truck,

harry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maximiliano C. 
Clasificación:
5.0

Keep doing what your doing! Excellent customer service…..

Ulises M. 
Clasificación:
5.0

A driver lol just playing

JOHN R. 
Clasificación:
5.0

Atticus and Breanna were the kindest and most thoughtful CSRs anyone could ask for. You should seriously consider making them CEOs - I'm not kidding - they were awesome

ALAN S. 
Clasificación:
3.0

Truck was hard running went through gas like nothing and it was cleaner when we returned it than when we got it.

Jeff A. 
Clasificación:
1.0

The associate was rude when I called asking for assistance. I scheduled a mobile pickup Uhaul for 9am. When I arrived at 9:30am the app directed me to call the store because a Uhaul was not assigned to me. The associate who answered explained they did not check in the Uhaul from yesterday because they came to work late because her child's daycare was closed. They told me I would need to wait 20 minutes. I am a very empathetic and patient person so if the associate would have explained this nicely and apologized for the inconvenience I would not be writing a negative comment. However, the associate made me sound like the inconvenience, did not apologize and was overall unpleasant. The mobile pickup option is suppose to make the process easier but in my experience Uhaul a mobile pickup wasn't helpful at all. Instructions and information was poor and my time was wasted. 0/10 customer service experience. Wouldn't recommend and will not be choosing Uhaul again.

Justine I. 
Clasificación:
3.0

On my receipt it shows a rental pick up time of 7/26/22 at 12pm, and a rental return date of 7/28/22 at 11:59am. I returned the vehicle to a parked location and returned the vehicle keys to the worker at 9:05am give or take a couple minutes. It's not my fault they waited until after 12pm to receive it back in and I don't appreciate the inaccuracy

Christopher S. 
Clasificación:
5.0

Woman behind the counter was very friendly and helpful

Joseph L. 
Clasificación:
1.0

You need to treat your customers with respect. At the end of the day what you need to remember is there are many other companies I can use to rent a truck from for my moving needs. You need to humble yourself and remember that it is paying customers such as myself, who ensure companies like U-Haul stay in business. I have many options and U-Haul is not the only moving company out there. This is the last time I will use your company and I will never recommend for anyone to use Access Cornerstone II in East Stroudsburg. Your representatives at the front desk were incredibly rude and lied to me saying a truck was down for repair when it wasn't and this was confirmed by customer care. Your reps refused to change my truck when the truck was incredibly filthy, stunk like s***, and the cup holder was broken.. but don't worry, I will be sure to include my horrific experience here on my google review.

Jonathan A. 
Clasificación:
5.0

I was beyond mad by the time I turned in the truck. That entire staff at the drop off location, restored my faith in U-Haul. They were very helpful and steered me to the right people to resolve my disastrous trip issues. They were very professional and informative. They deserve some kind of recognition from the company. Their professionalism was on point.

Hallinston R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

Nada

Douglas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ireneusz K. 
Clasificación:
4.0

I was very happy with the rental I made I was taking care of probably and professionally. I had an issue with my card being credited back some money due to an estimated usage but I will call them about this. Overall I will give them four stars.

MICHAEL B. 
Clasificación:
4.0

The young lady who assisted me was very patient, knowledgeable and kind. The equipment she was working on was so slow that is why I did not grade the site an excellent.

SHERESE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marie L. 
Clasificación:
4.0

The web interface needs work. It took me over an hour to return the vehicle. And when I finally got through, I got an error message saying the process didn't complete properly. Very Bad experience.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard Z. 
Clasificación:
1.0

Drop off info wasn't clear. I was charged $121 for fuel charge. I called and they corrected, should not have happened

David P. 
Clasificación:
2.0

Also miles were off

Glenn M. 
Clasificación:
5.0

I would like for their check-is to be done a little more efficiently. I wouldn't really blame them, it more how their system works.

MARISOL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM M. 
Clasificación:
5.0

This location saved me. As I had reserved through Penske and operation never opened up. Quickly Uhaul gave wonderful service, great rates, and the day was saved.

RICHARD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobbie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia M. 
Clasificación:
5.0

Truck smelled of smoke but rest of experience was great!

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lola S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIDNEY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

PERCY C. 
Clasificación:
1.0

Be attentive to the distance you send us to travel to pick up equipment. It severely impacted the time we head to move our items!!! We were moved all night! Terrible customer service as well. Very rude and the locations were in accommodating and rude. I have used uhaul many times before, if this were my first experience I would never use uhaul again!!!

REEHANA P. 
Clasificación:
5.0

The uhaul app sucks

Jacob G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DENIS D. 
Clasificación:
5.0

Nothing everything was perfect

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica O. 
Clasificación:
5.0

Because everything went well in my case l don't have an improvement opinion

Dalton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA D. 
Clasificación:
5.0

ND

DANELLE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce B. 
Clasificación:
3.0

The u-haul website was not working when trying to check in and pick up the vehicle, and the wait time for customer service on the phone was over an hour long. We cut over 30 minutes into our rental time for something that was not our fault, as part of the website was malfunctioning â€" however, it eventually resolved itself. Otherwise, everything was fine. Please make an easier way/separate phone line to call when having issues with picking up online rentals!

Andrew G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Percy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
2.0

Give me the correct location so I'm not driving place to place

Brandon M. 
Clasificación:
3.0

I was just dissapointed at the fact that the cabin of the truck literally smelled like urine, Imagine driving this truck for 12 hours with that smell. Better maintenance and cleaning specially after paying $2500 to use this maybe uhaul should hire people to properly clean and sanitize their equipment? I felt like i was driving a trash truck instead of a uhaul rental.

Gabriel F. 
Clasificación:
3.0

El cliente no dejó un comentario.

xiaowen H. 
Clasificación:
4.0

Truck was dated but did the job required. Girls in office were efficient and helpful…overall a good experience!

Cody V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osvaldo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gheorghe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara R. 
Clasificación:
5.0

Perfect customer service 👌

Brian B. 
Clasificación:
5.0

Awesome service.

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Ninguno

Kwame A. 
Clasificación:
5.0

Airbag was not working and inside door handle did not open passenger door.

Gino V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
3.0

I was charged twice $121 on the pick up day and $191 on the return day. Both amounts were taken out of my account.

Donovan C. 
Clasificación:
5.0

Everything was smooth and done online without any problems.. truck clean and reliable.. drove 20 hours

Maria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Randy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter R. 
Clasificación:
2.0

Person was 20 minutes late to open store. Did not have equipment that I had ordered. Was unable to contact other 2 stores in the vacinity. Very frustrating... ended up buying my own dolly, that I have litte use for.

Patricia C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

The passenger door would not open from the inside had to reach outside to open. needs repair.

Michael H. 
Clasificación:
1.0

Most significantly there was no help to physically hook up the trailer which had no jack and was extremely heavy for one person to lift. I asked for help because of a back condition, and was told they don't do that. I was very unhappy with the lack of service after paying over $900 for a rental!

David B. 
Clasificación:
4.0

Add personal.

George C. 
Clasificación:
5.0

Keep your location and your staff

Cristina M. 
Clasificación:
4.0

picked up 3/25/21 9am. Service rep was very friendly & knowledgeable. Uhal was fine only problem was no furniture pads included, sign inside trailer said to avoid $25 fee please sweep inside out & fold pads. I will be calling this morning to confirm I wasn't charged for pads. Other then that everything went fine... prices are a little high but I assume it's bc price if gas is high

Traci S. 
Clasificación:
5.0

Just be aware and pay attention to your bill. I was over charged. I had used the app to do check in and return. But even though I voiced my concern that day on the app, month later they still charged me. I did call and the customer care team was great and I did get a refund.

ROCHELLE R. 
Clasificación:
5.0

none at this time.

Edwin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon V. 
Clasificación:
1.0

The truck was horrible!!! It cost us an entire day, the wiper was torn and you couldn't see. Then it broke. It was an hour and half wait for someone to fix it so we ended up having to find an auto zone and my son repaired it and replaced the wiper. The tire had a constant slow leak that had to be filled. The drivers door didn't close right. It was so noisy that you couldn't hear yourself think. Obviously the safety of your customers are not important to you at all. A simple pre trip inspection would have eliminated most of this. The drivers door was full of trash

Colleen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEFTALI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
4.0

Thanks for adding to an excellent experience!

John B. 
Clasificación:
5.0

Excellent service and great people. My son lost his wallet on the ground outside the Uhaul when I returned it and they went to the extent to message and try to call him on Facebook and even contacted the school that he graduated from (had his old school id in his wallet) and they actually sent me an email. Glad there is honest people still out there.

Shenee D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
5.0

Superb customer service. Fast and easy and she did it with a smile!

Lawrence K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
1.0

Your truck should've had been reviewed before I pick up it was dirty it had clip of marijuana inside the truck and door open while I was driving because door had problems closing. I definitely shouldn't had been charged completely some credit should've had been given to me when I spoke to manager she didn't care she ask me to call the 1800 number not accepted. Marisol Resnick 347 238 6951

Marisol R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER H. 
Clasificación:
3.0

Once again we had to travel to another location for our reserved and confirmed vehicle AND it was smaller than what was reserved. The local store where we rented from, confirmed the vehicle was there, but an hour later (and the day before using), we were redirected 30 miles away for pick up. This occurs with regularity. We are evaluating other vendors. Uhaul seems unable to operate a reservation system with any reliability.

Gregory M. 
Clasificación:
3.0

The person that helped was AMAZING

Gary O. 
Clasificación:
2.0

Workers not wearing masks until I entered store and one was eating. She did not wash hands before handling credit card or signing contract

John C. 
Clasificación:
1.0

Communicate with your costumers

PETER T. 
Clasificación:
1.0

I rented a truck total bill was,$67. I drove a mile home . My neighbor decided not ro use the truck. Immediately i took it back driving 1 more mile. I was told that i drove 4 miles. This was totally false. Refused to full or partial refund. Made excuses. I literally threw away $67. In 15 minutes .what a waste of hard earned money SMH uhaul could careless. Becareful when renting !! Leave the truck drive car back to perhaps double check. Once you drive on the street it's a Rap !!!! SMH other locations maybe a better place to.rent ! "Warning !!!!!

John G. 
Clasificación:
2.0

The drivers cab was dirty and had a bad odor. I reported it as soon as picked up the U-Haul. I needed to move that day so I had no choice but to take the rental. I was also disappointed that the location I wanted to rent from did not have my rental which I reserved a week in advance. So I had to travel an extra 42 miles round trip to a different location. I feel I've should have received the different in mileage from the location which I wanted to rent from to the location I actually rented from. That would've been about 32 miles.

Rafael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lourene E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serge S. 
Clasificación:
3.0

Not impressed with my rental. The console at the center of the truck had crumbs on it as well as dried liquid stains. It was obvious that the truck was not cleaned prior to my pickup. This location needs to work on keeping the trucks clean. Due to time constraints, I did not report the debris and because of it I was charged a $25.00 cleaning fee. In addition, I reached out to customer service via email as instructed on their website , and I have not received a response.

jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osvaldo R. 
No se han enviado comentarios para esta ubicación.

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