Great customer service and they answer their phones
Rhonda Lynn K.
Customer Reviews for Access 24 Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great customer service, enjoyed my experience.
TROY MATTHEW R.Service was great..
Glen C.The booking of the trailer was an amazing experience. The wonderful lady was so kind and promised a nice clean trailer. I wasn't there for pick up and a different lady gave my boyfriend the dirtiest trailer on the lot. It was dirty enough that he actually came home and washed it before using. I was not happy by what he told me about his experience after what a wonderful one I had the day before. We used the trailer and swept it out before returning and it was clear that the trailer was not swept before he was given it.
Heather B.Rental associate was very helpful. She quickly realized that the trailer I had chosen wouldn't be suitable for what I had to move and set me up with a more appropriate one.
CORY MARK M.The building is identified well but if you could inform customers the office is in the center of the building that would be helpful. It is hard to see the office door as it is recessed. Excellent service!
dale M.Did the contactless pick up and drop off. The pick up went smooth but the drop off wasnt very good. Was having trouble uploading the pictures so as I could leave the truck. It took an extra 30 mins. to get everything correct.
Karen M.We needed roadside assistance. Our lever for the back door came up while we were driving and then stayed wedged up with ice and snow and it won't not come back down. Were were told no one was available to come help us and we should try to fix it ourselves, but we couldn't. Had to rent another truck a few days later, and had to pay for it. Spent more than we should have had to for a move within the city. Not sure why I bought insurance if no help is available when you need it.
KRISTA M.Nothing, Sharon was very professional and handled everything very efficently. I was very impressed
FRED C.Sharon is the lady I originally talked to about storage rental and truck drop off location. Sharon was courteous, friendly and very helpful, she assured me I could pay for storage when I got here. My brother was dealing with Sharon and Laurie on my behalf, both were fantastic. They both made this experience very pleasant and I'm very happy to let you know this.
julie R.very welcoming agent
aurele F.Card reading machine was a clunker .
LAWARENCE D.Very helpful - great service and friendly too.
Ronald B.Sharon was excellent to deal with; she was friendly, made you feel that your business was very important and made suggestions to make my move easier. I will definitely rent from this location in the future and advise my friends as well to use this location. In my opinion Sharon is an asset to this establishment.
Joseph F.The staff was very friendly and courteous. I will definitely be using this location again
David M.Mileage out was not 103113.1 It was exactly 103115 as stated on vehicle odometer at U haul yard. Total miles driven was 193, not 194.9 Thanks for overcharging Mark Hudson
mark H.It was a professional and courteous experience and I will rent again from this location. Louisa K Seales
louisa S.Truck was not maintained. Steering was horrible and unsafe. Steering wheel shuck so hard had to pull over multiple times because it made my arms feel numb. This added a considerable amount of extra time to my travel. Light on the right hand side of the dolly trailer flashed repeatedly due to a short or something.
ROBERT S.Nothing. Great place and friendly staff
josh M.The receptionist was fantastic and very friendly she deserves a raise
matt G.Sometimes I'll rent a trailer even if I think I can get what I'm picking up in my SUV just to go see the staff there. They're great.
STEVE M.Very efficient and helpful staff! Friendly and fast, I will be back!
Darren B.Staff was very polite ,pleasant, and easy to deal with and very helpful in hooking up the trailer and making sure I knew how to unhook the trailer.
Robert D.Great friendly service.
RAHUL D.Other than to have a few more trucks to rent, this place is amazing! The team here know there stuff and are very accommodating.
Peter B.Excellent service and adaptable to changes whih are very much appreciated Thank you
Wendy B.Great service prior to and day of pick up! Went above and beyond expectations.
Robert D.I was not 100% sure whether I will get a U Haul truck or not till last day. I booked a 15" truck on August 31 a month ago and got email there are no trucks available three days ago on 28th. I have to keep on calling the customer care nos., reservation manager to explain my situation to get a U Haul truck, but none were helpful till 30th. All they say is "Sorry unfortunately we don't have any available in St.John, New Brunswick location and check if any of your friend has a trailer to keep your things till September 3rd". I have to call Budget/Enterprise to see if they have any available. I called U Haul on 30th and luckily there was a 20" available at a different location, so picked it up. My advise would be you can book a U Haul truck, but please make sure you have plan-B as well by booking trucks with Budget, enterprise etc., It was a terrible experience for me to deal with U Haul. Hopefully this gets fixed by U Haul soon and not leave the customer dead in the water.
Balachander A.Easy smooth pick up/drop off transaction
Stephanie G.The sliding door of the trailor would stick open and very difficult To shut. Had to return to office and have it fixed. This happened a second time. After about a half hour finally got the door closed
Don D.Original order was placed at another location but unable to provide the requested size van. The order was switch to this location, however they weren't able to satisfy the complete order as this location didn't have the requested $7 trolley
Willis W.When it comes to this location, I dont think a single thing needs to be done. Extremely friendly and knowledgable staff. They got me the perfect trailer for my needs. Sharon was amazing to work with, and whenever I need a trailer, I will definitely go through her. Easily one of the best locations.
Adam B.Everyone was friendly and the equipment was everything I'd hoped for. All in all, excellent experience.
James M.There's never anyone there!!!! They don't answer the phone. They close ridiculously early!!!!!
Katherine G.Every thing was good
jack M.Always use this location if possible as they are efficient.
Michelle M.Always a pleasure to deal with this location
STEVE M.Just a gravel lot. Returned while close so no interaction with service team
Ashley M.No body was there. Parked in gravel with muddy puddles
Ashley M.Trailer brakes did not function or right turn signal, had not been inspected before rental. Honestly I'll never rent from you again
JON R.she went ahead and unhooked my car hauler before i even got to it ..... above expectations for service
Dave M.more staff on Saturday morning. The staff member did a fine job handling the early morning rush of clients, but there's only so much one person can do. I had to wait outside the tiny office as there wasn't enough room for all the customers inside, and had to wait almost an hour between arrival and departure with my vehicle. This is no reflection on the staff person, who was great. The location is only open for 2 hours on Saturday, so a second staff member would have made a big difference and not have been costly for the company.
Paul S.Excellent service I was originally booked at another Saint John location and nobody showed up for me to pick up y rental .
Heather H.The gentleman and receptionist were both very helpful and friendly
Paul H.not a thing.
Madelene M.The truck was fine but not cleaned and there was spilled coffee/liquids on the console and floor
GREGORY C.Truck smelled horrible. They said they cleaned it in the back because something spilled in it. I would wager money that somebody vomited in it. Very gross!
John L.As difficult moving is, the friendly staff at this location made things fast and easy
Lori G.This was a very good experience, friendly staff and excellent equipment! I couldn't pick anything that would need to be improved!
Grant K.Let the customer know when you go and pick up the truck at a certain time and the office is closed due to someone being sick, it would be nice to get a phone call so you didn't go into panic mode. I want to say thank you to Magen she was really helpful and to 24 self storage for hanging around long enough for me to get there. You guys were really helpful so Thank you very much.
Tim M.Very nice to deal with.
wade F.Equipment had a flat tire and no air compressor to fill it. I had to fill it up twice over a 24 hour period - clearly had a hole in it that should have been repaired. Employee at location very helpful and tried to assist the best he could. Offered 2 free moving blankets as compensation - he was great. Equipment was clean but should have had tire repaired prior to renting out
Derrick S.Truck cabin was dirty and smelled like dog pee. Glad i did not have to drive far.
alexander L.One thing would be to have a jack on the hitch of the trailer it takes 2 people to lift it and attach it to the vehicle.
Trevor L.