Customer Reviews for Academy South Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

I reserved the truck for 24hrs but the check engine turned on and truck started running rough so I turned it back in, there was no apology or concern, never asked can we offer you another truck for the remainder of your reservation nothing at that point I was tired and just left

Rating:

5.0

Office staf was very nice

Rating:

4.0

LOWER THE PRICES

Rating:

2.0

The lady who helped me at the front desk was nice. The main thing that I did not like was that the computer was down when I went to return the vehicle, this made the return harder than I expected. Since the front desk employee was gone for the day (because of computer outage) the maintenance man told me to just put the key in the return box. I did exactly that. After I had returned the key, I realized that I was supposed to take pictures of the milage and fuel before returning the key. Basically, I was given incomplete instructions, but it wasn't really the maintenance guy's fault either. Other than this little incident, everything was fine.

Rating:

5.0

Very friendly and easy to turn it back in.

Rating:

1.0

Would be happy to share more over the phone but there should be ample notes from our most recent experience. This was, by far, the worst Uhaul experience that we’ve ever had. I really hope that someone from customer service will reach out.

Rating:

4.0

Good service

Rating:

5.0

I rent the trailer all of the time, always good service

Rating:

5.0

All good

Rating:

4.0

Low profile 6 x 12 trailer pulled well. A tongue lock would help security.

Rating:

5.0

All was perfect..

Rating:

5.0

First off my reservation at a fresno location was not available and i began to panic because of such short notice i then called customer service and Michael from Traffic. Not sure if that was his last name or department either way was a major help in me to find a truck near me. Really made my experience a whole lot better!! Then in Sanger the woman who helped was running a little late but was very efficient and got all her customer in and out in a timely matter, i really appreciated the service i got there as well.

Rating:

5.0

Side view mirrors on truck were not adjustable. Customer service from rental agents at the storage location was excellent. I would rent again from this facility. Both Nancy and Kerri were professional and went out of their way to make the rental experience easy and positive.

Rating:

5.0

None

Rating:

1.0

The location was ok but my HUGH UPSET was the uhaul system/computer were down for half a day, maybe longer before I found out when I went to the first location, 1st location told me that they can't help me because the computers were down. I kept calling around for another uhaul and I found this office and promised that they're not having computer problems. So I went to this location and asked if they're having computer problems and she said no. But when she was trying to help the computer went down and it kept having computer problems for about 2hrs. It was frustrating and very inconvenient because I need the truck to move 4hrs away and ended up get stuck in traffic an additional 3hrs. This was the reason why I booked it for early am to beat the traffic and I was late on my first day of work. So I got the truck like 6-7 hrs later because of system problems ??????????

Rating:

5.0

I liked the lady who was there. She was pleasant thanks.

Rating:

5.0

Great customer service! Very helpful

Rating:

5.0

Great customer service

Rating:

5.0

Nothing this was the best experience that I've ever had with any U-Haul services I would highly recommend this to anybody.

Rating:

5.0

Kari was so helpful. I won't go anywhere else after working with her/

Rating:

4.0

uhaul tried to charge my an extra day because I was an hour late. forgetting the fact that they made me pickup two hours early because my original pickup location was not available. Fortunately this person helped me out.

Rating:

5.0

I like it was opened on time and the service was excellent

Rating:

4.0

I reserved a Appliance Dolly online and when I arrived to pick up the Uhaul, they had the truck but no Dolly. Someone should have arranged to bring one or at least let me know instead of when I arrived. Disappointing.

Rating:

5.0

Fix address on Google maps, was sent to wrong Location , the call center didn't include the address in my reservation email.

Rating:

4.0

Nothing it was great customer service,.

Rating:

5.0

Thank you for your help.

Rating:

5.0

The truck I rented was extremely dirty. I had to take time from my busy schedule to wash the windows and the front portion. I do have to say that the person who assisted us at the front desk was extremely courteous helpful and informative as she assisted us with the equipment we rented

Rating:

5.0

The girl that help me out was hella sexy :). Toodles

Rating:

5.0

Thank you Kerri

Rating:

1.0

We were charged an additional cost and accused of not returning the truck timely. We delivered the truck back on the same day at 12:30 pm 6/04/2018. They need to reimburse this amount of money I'm actively seeking this at this time. $59.44 +25.00 penalty charge for a total of 84.44

Rating:

5.0

Very easy and fast. Same day rental. very good.

Rating:

1.0

Get new and kind employees

Rating:

5.0

Everything was fine,girl at the counter was very helpful...

Rating:

5.0

Directions to the facility was incorrect. It was on Commerce ave not on Academy, it was off of Academy. That took a little more time to find drop off facility but otherwise it was easy to drop off. thanks

Rating:

5.0

Everything was great! Staff very helpful. Thank you!

Rating:

4.0

Great service all around.

Rating:

4.0

Lowered the price of the mileage just a little bit special for people that have to move to a new house because is stressful and have to deal with the price of the rental agreement.

Rating:

4.0

Just want to say thanks

Rating:

5.0

The only problem was that the truck did not have a ramp on it. The other thing that it didn't have a hand truck for the bigger thing.

Rating:

4.0

Thank you...

Rating:

5.0

Keri was very helpful and the rental process was quick. Truck nice and clean.

Rating:

5.0

Very friendly

Rating:

5.0

Gal at front desk was very nice and helpful

Rating:

5.0

Kari so kind..very helpful. Will recommend others to come see her for uhaul rentals

Rating:

5.0

Very pleased with service and trailer will do business with again... great service

Rating:

5.0

Customer service here is the best I’ve ever experienced at a U-Haul location.

Rating:

1.0

The location was out of my way. They said that the closest onen was in sanger when i live closer to Visalia. Visalia store was opened very inconvenient on your end. Then it took me an 45 mins to get the truck. I love using your rentals when needed but customer service needs to be better

Rating:

5.0

Friendly and helfull great customer servive. The young lady who helped me was great.

Rating:

4.0

This U-Haul employs a very helpful young lady. Check-in was fast and efficient and when I returned the trailer she even helped me lift it off the receiver. Excellent customer service. That said, I have lived in Sanger for 6 years, driven Academy Avenue several times and had never noticed it. There was a U-Haul truck parked near the street or I would have missed the turn. More exposure would help.

Rating:

5.0

Nice customer service

Rating:

5.0

Kerri was awesome! She was very professional and pleasant to speak with...can not say enough.

Rating:

5.0

Uhaul never got my truck to Sanger. I had to pick it up in Fresno. And then pickup car trailer in Sanger. You had weeks to get it right.

Rating:

5.0

Keep up the great work

Rating:

5.0

I can't really of anything significant that needed improvement. Your on site staff member was outstanding!