Customer Reviews for Academy Film & Storage
(U-Haul Neighborhood Dealer)

421 reviews

840 Via Alondra   Camarillo, CA 93012

(805) 388-5057

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 12:30 pm

Services at this Location:

Contact Us

(805) 388-5057

840 Via Alondra
Camarillo, CA 93012

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alyssa Betz 
Rating:
5.0

Customer did not leave a comment.

Karen Kikuchi 
Rating:
4.0

Staff over the phone made after hours check in easy.

Daryl Walls 
Rating:
4.0

Customer did not leave a comment.

Warren Manzer 
Rating:
5.0

Customer did not leave a comment.

Jesus FRANCO 
Rating:
5.0

It was very convenient to be able to get and return the cargovan without waiting in line. The documentation, such as photos, etc, were pretty easy to take and upload. It did not take long.

Gregory Wood 
Rating:
5.0

Great service and very helpful especially when I needed it the most!

Cassandra Thomas 
Rating:
5.0

Awesome service, very friendly and he got me in and out of there in minutes.

DANIEL WEXLER 
Rating:
4.0

Customer did not leave a comment.

bruce jones 
Rating:
5.0

Customer did not leave a comment.

Steven Larsen 
Rating:
5.0

Incredibly helpful and knowledgeable! Will definitely be back if I have a need in the future. Thank you for making my stressful move so easy!

Melissa Luttrell 
Rating:
5.0

Always nice, prompt, and easy to work with.

GREG EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Lisa Nussbaum 
Rating:
5.0

Friendly and efficient.

Herb Goodman 
Rating:
5.0

Rick provided excellent customer service. He was very helpful.

Jennifer Walby 
Rating:
5.0

Be open until 5 pm and on Saturdays.

Ben Kirk 
Rating:
5.0

Customer did not leave a comment.

Daniel Sperling 
Rating:
5.0

Debbie was super helpful. Love renting from here.

Shawn Winquest 
Rating:
5.0

Always friendly and has my equipment ready on time. Will continue to rent from here

KRISTIN RUPPRECHT 
Rating:
4.0

Check in was horrific and took half an hour. We’ve rented before and after the photo and driver’s license it was insane to have to call friends before I could obtain key Luckily my next rental is at a location that’s open

Linda Schlage 
Rating:
5.0

Such a sweet team!

Mie Manniche 
Rating:
5.0

Cargo van was new (under 800 miles), included a backup camera, and seemed to have better gas mileage than the posted estimate.

Geoffrey Owen 
Rating:
5.0

Customer did not leave a comment.

Mark Babbitt 
Rating:
5.0

Lovely people working there!

Robin Mitchell 
Rating:
5.0

So far good

Ronaldo Adriano 
Rating:
3.0

Truck was not cleaned at all, dog hair in the seats they did not provide a lock for the cargo.

Rafael Garcia 
Rating:
5.0

always satisfied with this location. I don't mind driving here 17 miles away because if their excellent service

estrella alarcon 
Rating:
3.0

Overall, I had an “OK” experience, I really didn’t appreciate the hoops required to jump through to pick up a vehicle remotely… My credit card information was already on file, every single one that I took were rejected at first, I had to take a front and back photo of my drivers license, then i was asked to surrender one of four additional items: a contact that’s either friend or family, OF WHOM YOU CALL? if those contacts don’t pick up and I have to provide more contacts and so on and so forth. A copy of my rental lease agreement which no one carries on their person, a passport, which I do not have, and I don’t assume people bring with them when they go moving and one other item that I can’t remember at this time. It’s not the most user friendly system. And whatever happened to being able to pick up a U-Haul from whatever location and drop it off at whatever location? Why did I have to rent a van and put over 300 miles on it instead of just going to San Diego renting a van and driving it up here with my stuff? I don’t know when that policy changed, but you need to bring that back because this “vehicle needs to be returned from whatever location it is picked up from“ garbage needs to stop. I will not be using U-Haul in the future.

Michael Dupill 
Rating:
5.0

always have a pleasant experience in this particular .

Estrella Alarcon 
Rating:
5.0

Very nice and accommodating person at the desk . Best experience ever renting a U haul at this location . Planning to go back again to same Location this week because of the experience I had

Lillian alarcon 
Rating:
5.0

The reservation was handled great.

Herb Goodman 
Rating:
4.0

Some of the instructions were not accurate. During the check in process I was asked for my passport which then somehow was bypassed and I was able to complete the check-in process. The key location was mentioned on the rear side of the truck but it was in a lockbox at the store door.

Praveen Jha 
Rating:
3.0

Customer did not leave a comment.

Andrea Dowding 
Rating:
5.0

check engine light

JONATHAN NGUYEN 
Rating:
5.0

We were very satisfied with the service we received from beginning to end. We appreciate the text messages. We were running late, family emergency, and received a phone call from a staff person asking if we were still interested in the rental. We will keep this venue in mind for future rentals.

Praxedes YzaguirreManriquez 
Rating:
5.0

Owners were very helpful and friendly. They had the truck I needed even though last minute. Vehicle was very clean and in great working order. Will certainly rent from them again.

Jason Mahakian 
Rating:
5.0

U haul could explain the check in process a bit more in the email, perhaps a few short succinct images instead of a blob of text

Matthew Krzmarcik 
Rating:
5.0

Academy Film & Storage UHaul were a pleasure to deal with. Friendly, efficient, easy rental process and an immaculate truck. 5 Stars!

Michael Kramer 
Rating:
5.0

I wasn’t able to get the key return process working with my phone when I returned my key after hours—after this location so generously accommodated my urgent needs. Probably user error! Hopefully I don’t get charged extra, but the customer service was supreme!, so I don’t expect any issues.

Jenalyn Sullivan 
Rating:
5.0

Customer service was great. They had the truck I reserved when I called. Location was very convenient to my home. Highly recommend this location. Be well. R

Ricardo Granados 
Rating:
5.0

The right tire indicator read low. The driver passenger door doesn't close easily air draft noise comes through.

Roy Buchanan 
Rating:
4.0

Customer did not leave a comment.

EDWARD ROGERS 
Rating:
2.0

Customer did not leave a comment.

DAVID HANNON 
Rating:
4.0

The staff should remind customers to fill out the online docs with pictures before they leave. I left after they hooked the trailer up to my truck and didn't see the pre trip documents till I returned the trailer.

Jeff Becker 
Rating:
5.0

Customer did not leave a comment.

Craig Sobolewski 
Rating:
5.0

The owners were amazing kind and helpful.

Lisa Schaefer 
Rating:
5.0

If that’s possible change the gas cap, due somebody empty the tank Saturday night and I have to payi for extra gas.

Ismael Rodriguez 
Rating:
1.0

I was there with two other people dropping off U-Haul equipment. The location was scheduled to be open but nobody was there.

James Lanum 
Rating:
5.0

Customer did not leave a comment.

Fred Zele 
Rating:
5.0

Customer did not leave a comment.

Ryan Murphy 
Rating:
5.0

Customer did not leave a comment.

Jamal Dimashkie 
Rating:
5.0

Customer did not leave a comment.

Steven Carrillo 
Rating:
5.0

Customer did not leave a comment.

craig schwarz 
Rating:
4.0

Debbie at the front desk is a gem. Super helpful, cheerful, always goes a step further to ensure that you have exactly what you need.

Lisa Lyons 
Rating:
4.0

Driveway too small for 26ft truck to enter easily

Russell Johnsen 
Rating:
5.0

Very efficient.

Nona Makinson 
Rating:
5.0

None

Daniel Pendergast 
Rating:
5.0

Keep up the good customer service at this location.

Clyde Mears 
Rating:
5.0

I rented an in town pick up in Santa Paula but when I got there, they did not have the rental available. I was not notified until I arrived. When they found another available truck of the same size I rented it was an in town rental in Camarillo. Camarillo is 20 miles away and after I picked up the rental I had to return it there. This increased my cost in both miles and gas for both the rental and my personal vehicle. It was a very frustrating expensive, and stressful experience.

James Andrade 
Rating:
5.0

Customer did not leave a comment.

rene robles 
Rating:
5.0

Friendly and accommodating staff.

Greg Gillespie 
Rating:
5.0

Customer did not leave a comment.

Daniel Pendergast 
Rating:
5.0

Customer did not leave a comment.

Maria Montano 
Rating:
5.0

Customer did not leave a comment.

Chris Fries 
Rating:
4.0

Customer did not leave a comment.

Gary Hess 
Rating:
5.0

Proprietor/manager was super personable and positive in every way. Thanks so much, sorry I forgot your name.

KEVIN VASSER 
Rating:
5.0

The entire process was completed in a matter of minutes. Great customer service and friendly staff and they treated me like I was a king!!! Stay the way you are.

STEPHEN ORTEGA 
Rating:
4.0

Very friendly, very helpful. Option for appointment to pickup after 4:00.

John Armstrong 
Rating:
5.0

Customer did not leave a comment.

Lynn Mikelatos 
Rating:
4.0

Customer did not leave a comment.

Francis Jansen 
Rating:
5.0

Customer did not leave a comment.

Craig Howard 
Rating:
5.0

Customer did not leave a comment.

Sandy Stassart 
Rating:
1.0

First, I drove around the block 3 times because there are no Uhaul signs. My 20 ft truck was dirty..mostly the windows to indicate that it had not been cleaned. THEN, I get home and start loading the truck and realize that the Air Conditioner was not only NOT working, it was consitently blowing warm air and my trip had me driving in 90-100 degree weather. Incredible because I was not stuck...the ONLY option I had was to call Roadside Assistance and just could not get through. COMPLETELY UNACCEPTABLE. Then, I needed to rent a trailer and was told the only trailer available in my location was 30 minutes away. That was Not true because we went on line and reserved one 10 minutes from my home. I am completely annoyed as I had to drive 10 hours in hot weather with the windows down so that we would not roast. I would like a response from someone about this.

Gary VanDoren 
Rating:
5.0

I was disappointed the size trailer I reserved was not available anymore and I had to go to a size smaller. I wasn’t able to fit all of my items for moving and now I have to rent another trailer and do the 3.5 hour drive again. I don’t understand how a reserved trailer is no longer available two days before pick up. I now have to pay for the gas and rent another trailer to finish my move. Very disappointed in that.

Erin Brunson 
Rating:
5.0

Customer did not leave a comment.

Donna Howard 
Rating:
5.0

Customer did not leave a comment.

Alexandra Freedman 
Rating:
5.0

Customer did not leave a comment.

kevin nguyen 
Rating:
5.0

Customer did not leave a comment.

David Peters 
Rating:
5.0

Customer did not leave a comment.

Robert Alimena 
Rating:
5.0

Great nice people.

RICHARD ROBBINS 
Rating:
5.0

Everyone was awesome here .. I’ve gone back 3 times this last year because of the friendliness from everyone as well as the ease of the transaction. Highly recommend this location

Cassandra Burt 
Rating:
5.0

Customer did not leave a comment.

Weston Cantrell 
Rating:
5.0

Great service!

REESE COPSEY 
Rating:
3.0

Customer did not leave a comment.

Stephen Sciallo 
Rating:
5.0

Customer did not leave a comment.

Rich Tramonti 
Rating:
5.0

Nothing everything is great

rosa serrato 
Rating:
5.0

Customer did not leave a comment.

Crysta Fox 
Rating:
5.0

Customer did not leave a comment.

DIANA BLUHM 
Rating:
5.0

Customer did not leave a comment.

Bette Luskleet 
Rating:
4.0

I ordered a dolly and when I picked up my truck using the mobile app because it was too early for the store to be open, it didn’t have the dolly in the truck at all.

Jessica Shobe 
Rating:
4.0

Location is nice. Staff was friendly… perhaps in the future the could not question a person if the equipment will be returned on time because “it has to be out of state on Friday”. I felt like I was not taken seriously.

Jason Miller 
Rating:
5.0

Customer did not leave a comment.

ANTONIA MORALES 
Rating:
5.0

Customer did not leave a comment.

Tuncer Ede 
Rating:
5.0

Customer did not leave a comment.

STUART EISEMAN 
Rating:
5.0

Very nice and accommodating.

Greg Edwards 
Rating:
5.0

Fix your system, correct my receipt and send to me. I was told by your phone staff today you had a glitch yesterday. Your people in the field did a great job.

Stephanie Serna 
Rating:
5.0

This location didn’t check in the truck. They just took the keys and said thanks. I asked if he was going to inspect the truck and he said no that he would take my word for it. I was a bit uncomfortable as there was a dolly and blankets in the back. So I took pictures and a video of me dropping it off so I had proof that everything was there.

Daniel Pendergast 
Rating:
5.0

Customer did not leave a comment.

Donald Pinner 
Rating:
5.0

Maybe go to Bulldog liquidators and drop off some pamphlets or brochures of your location. It was so convenient and had no idea you were there. So convenient

Margarita Dulce 
Rating:
5.0

Clean out the trucks. Every rental I have gotten has been dirty inside the trailer portion.

Victor Humphries 
No reviews have been submitted for this location.

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