Customer Reviews for Academy Film & Storage
(U-Haul Neighborhood Dealer)

427 reviews

840 Via Alondra   Camarillo, CA 93012

(805) 388-5057

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/29/2024: 8:00 am - 12:00 pm
  • 7/4/2024: Closed
  • 7/5/2024: 8:00 am - 12:30 pm

Services at this Location:

Contact Us

(805) 388-5057

840 Via Alondra
Camarillo, CA 93012

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/29/2024: 8:00 am - 12:00 pm
  • 7/4/2024: Closed
  • 7/5/2024: 8:00 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

After hours pickup and drop off was seamless. Equipment was also clean and in good shape.

MOSHOOD G 
Rating:
5.0

Customer did not leave a comment.

Michele E 
Rating:
2.0

Booked a 15ft. truck 3 weeks in advance of move. When I arrived, there were no trucks available. Sent to a different location that did not have staff on site. It took me an hour to get the key out of the lockbox. In the meantime, the two movers that I had booked had already arrived at the moving location and had to wait for me. I also did hot have time to go back to the original Uhaul location to pickup the 12 moving blankets that I had ordered. Personally, I think the employees at the original location should have retrieved the other truck for me. Needless to say, it was a difficult start to the moving day. Fortunately, the two movers that I booked to help from Heavenly Movers did an excellent job.

Sophocles C 
Rating:
5.0

It all worked out great but I really don't like doing it through my phone - It just makes me concerned for unwanted surprises later. I like working with people so I am clear on all details. But thank you

deborah C 
Rating:
5.0

Best Uhaul location in Camarillo. Easy drop off.

Carlos G 
Rating:
5.0

Customer did not leave a comment.

Kathleen S 
Rating:
5.0

Customer did not leave a comment.

Alyssa B 
Rating:
5.0

Customer did not leave a comment.

Karen K 
Rating:
4.0

Staff over the phone made after hours check in easy.

Daryl W 
Rating:
4.0

Customer did not leave a comment.

Warren M 
Rating:
5.0

Customer did not leave a comment.

Jesus F 
Rating:
5.0

It was very convenient to be able to get and return the cargovan without waiting in line. The documentation, such as photos, etc, were pretty easy to take and upload. It did not take long.

Gregory W 
Rating:
5.0

Great service and very helpful especially when I needed it the most!

Cassandra T 
Rating:
5.0

Awesome service, very friendly and he got me in and out of there in minutes.

DANIEL W 
Rating:
4.0

Customer did not leave a comment.

bruce j 
Rating:
5.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

Incredibly helpful and knowledgeable! Will definitely be back if I have a need in the future. Thank you for making my stressful move so easy!

Melissa L 
Rating:
5.0

Always nice, prompt, and easy to work with.

GREG E 
Rating:
5.0

Customer did not leave a comment.

Lisa N 
Rating:
5.0

Friendly and efficient.

Herb G 
Rating:
5.0

Rick provided excellent customer service. He was very helpful.

Jennifer W 
Rating:
5.0

Be open until 5 pm and on Saturdays.

Ben K 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Debbie was super helpful. Love renting from here.

Shawn W 
Rating:
5.0

Always friendly and has my equipment ready on time. Will continue to rent from here

KRISTIN R 
Rating:
4.0

Check in was horrific and took half an hour. We’ve rented before and after the photo and driver’s license it was insane to have to call friends before I could obtain key Luckily my next rental is at a location that’s open

Linda S 
Rating:
5.0

Such a sweet team!

Mie M 
Rating:
5.0

Cargo van was new (under 800 miles), included a backup camera, and seemed to have better gas mileage than the posted estimate.

Geoffrey O 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Lovely people working there!

Robin M 
Rating:
5.0

So far good

Ronaldo A 
Rating:
3.0

Truck was not cleaned at all, dog hair in the seats they did not provide a lock for the cargo.

Rafael G 
Rating:
5.0

always satisfied with this location. I don't mind driving here 17 miles away because if their excellent service

estrella a 
Rating:
3.0

Overall, I had an “OK” experience, I really didn’t appreciate the hoops required to jump through to pick up a vehicle remotely… My credit card information was already on file, every single one that I took were rejected at first, I had to take a front and back photo of my drivers license, then i was asked to surrender one of four additional items: a contact that’s either friend or family, OF WHOM YOU CALL? if those contacts don’t pick up and I have to provide more contacts and so on and so forth. A copy of my rental lease agreement which no one carries on their person, a passport, which I do not have, and I don’t assume people bring with them when they go moving and one other item that I can’t remember at this time. It’s not the most user friendly system. And whatever happened to being able to pick up a U-Haul from whatever location and drop it off at whatever location? Why did I have to rent a van and put over 300 miles on it instead of just going to San Diego renting a van and driving it up here with my stuff? I don’t know when that policy changed, but you need to bring that back because this “vehicle needs to be returned from whatever location it is picked up from“ garbage needs to stop. I will not be using U-Haul in the future.

Michael D 
Rating:
5.0

always have a pleasant experience in this particular .

Estrella A 
Rating:
5.0

Very nice and accommodating person at the desk . Best experience ever renting a U haul at this location . Planning to go back again to same Location this week because of the experience I had

Lillian a 
Rating:
5.0

The reservation was handled great.

Herb G 
Rating:
4.0

Some of the instructions were not accurate. During the check in process I was asked for my passport which then somehow was bypassed and I was able to complete the check-in process. The key location was mentioned on the rear side of the truck but it was in a lockbox at the store door.

Praveen J 
Rating:
3.0

Customer did not leave a comment.

Andrea D 
Rating:
5.0

check engine light

JONATHAN N 
Rating:
5.0

We were very satisfied with the service we received from beginning to end. We appreciate the text messages. We were running late, family emergency, and received a phone call from a staff person asking if we were still interested in the rental. We will keep this venue in mind for future rentals.

Praxedes Y 
Rating:
5.0

Owners were very helpful and friendly. They had the truck I needed even though last minute. Vehicle was very clean and in great working order. Will certainly rent from them again.

Jason M 
Rating:
5.0

U haul could explain the check in process a bit more in the email, perhaps a few short succinct images instead of a blob of text

Matthew K 
Rating:
5.0

Academy Film & Storage UHaul were a pleasure to deal with. Friendly, efficient, easy rental process and an immaculate truck. 5 Stars!

Michael K 
Rating:
5.0

I wasn’t able to get the key return process working with my phone when I returned my key after hours—after this location so generously accommodated my urgent needs. Probably user error! Hopefully I don’t get charged extra, but the customer service was supreme!, so I don’t expect any issues.

Jenalyn S 
Rating:
5.0

Customer service was great. They had the truck I reserved when I called. Location was very convenient to my home. Highly recommend this location. Be well. R

Ricardo G 
Rating:
5.0

The right tire indicator read low. The driver passenger door doesn't close easily air draft noise comes through.

Roy B 
Rating:
4.0

Customer did not leave a comment.

EDWARD R 
Rating:
2.0

Customer did not leave a comment.

DAVID H 
Rating:
4.0

The staff should remind customers to fill out the online docs with pictures before they leave. I left after they hooked the trailer up to my truck and didn't see the pre trip documents till I returned the trailer.

Jeff B 
Rating:
5.0

Customer did not leave a comment.

Craig S 
Rating:
5.0

The owners were amazing kind and helpful.

Lisa S 
Rating:
5.0

If that’s possible change the gas cap, due somebody empty the tank Saturday night and I have to payi for extra gas.

Ismael R 
Rating:
1.0

I was there with two other people dropping off U-Haul equipment. The location was scheduled to be open but nobody was there.

James L 
Rating:
5.0

Customer did not leave a comment.

Fred Z 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
5.0

Customer did not leave a comment.

Jamal D 
Rating:
5.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

Customer did not leave a comment.

craig s 
Rating:
4.0

Debbie at the front desk is a gem. Super helpful, cheerful, always goes a step further to ensure that you have exactly what you need.

Lisa L 
Rating:
4.0

Driveway too small for 26ft truck to enter easily

Russell J 
Rating:
5.0

Very efficient.

Nona M 
Rating:
5.0

None

Daniel P 
Rating:
5.0

Keep up the good customer service at this location.

Clyde M 
Rating:
5.0

I rented an in town pick up in Santa Paula but when I got there, they did not have the rental available. I was not notified until I arrived. When they found another available truck of the same size I rented it was an in town rental in Camarillo. Camarillo is 20 miles away and after I picked up the rental I had to return it there. This increased my cost in both miles and gas for both the rental and my personal vehicle. It was a very frustrating expensive, and stressful experience.

James A 
Rating:
5.0

Customer did not leave a comment.

rene r 
Rating:
5.0

Friendly and accommodating staff.

Greg G 
Rating:
5.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

Maria M 
Rating:
5.0

Customer did not leave a comment.

Chris F 
Rating:
4.0

Customer did not leave a comment.

Gary H 
Rating:
5.0

Proprietor/manager was super personable and positive in every way. Thanks so much, sorry I forgot your name.

KEVIN V 
Rating:
5.0

The entire process was completed in a matter of minutes. Great customer service and friendly staff and they treated me like I was a king!!! Stay the way you are.

STEPHEN O 
Rating:
4.0

Very friendly, very helpful. Option for appointment to pickup after 4:00.

John A 
Rating:
5.0

Customer did not leave a comment.

Lynn M 
Rating:
4.0

Customer did not leave a comment.

Francis J 
Rating:
5.0

Customer did not leave a comment.

Craig H 
Rating:
5.0

Customer did not leave a comment.

Sandy S 
Rating:
1.0

First, I drove around the block 3 times because there are no Uhaul signs. My 20 ft truck was dirty..mostly the windows to indicate that it had not been cleaned. THEN, I get home and start loading the truck and realize that the Air Conditioner was not only NOT working, it was consitently blowing warm air and my trip had me driving in 90-100 degree weather. Incredible because I was not stuck...the ONLY option I had was to call Roadside Assistance and just could not get through. COMPLETELY UNACCEPTABLE. Then, I needed to rent a trailer and was told the only trailer available in my location was 30 minutes away. That was Not true because we went on line and reserved one 10 minutes from my home. I am completely annoyed as I had to drive 10 hours in hot weather with the windows down so that we would not roast. I would like a response from someone about this.

Gary V 
Rating:
5.0

I was disappointed the size trailer I reserved was not available anymore and I had to go to a size smaller. I wasn’t able to fit all of my items for moving and now I have to rent another trailer and do the 3.5 hour drive again. I don’t understand how a reserved trailer is no longer available two days before pick up. I now have to pay for the gas and rent another trailer to finish my move. Very disappointed in that.

Erin B 
Rating:
5.0

Customer did not leave a comment.

Donna H 
Rating:
5.0

Customer did not leave a comment.

Alexandra F 
Rating:
5.0

Customer did not leave a comment.

kevin n 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Great nice people.

RICHARD R 
Rating:
5.0

Everyone was awesome here .. I’ve gone back 3 times this last year because of the friendliness from everyone as well as the ease of the transaction. Highly recommend this location

Cassandra B 
Rating:
5.0

Customer did not leave a comment.

Weston C 
Rating:
5.0

Great service!

REESE C 
Rating:
3.0

Customer did not leave a comment.

Stephen S 
Rating:
5.0

Customer did not leave a comment.

Rich T 
Rating:
5.0

Nothing everything is great

rosa s 
Rating:
5.0

Customer did not leave a comment.

Crysta F 
Rating:
5.0

Customer did not leave a comment.

DIANA B 
Rating:
5.0

Customer did not leave a comment.

Bette L 
Rating:
4.0

I ordered a dolly and when I picked up my truck using the mobile app because it was too early for the store to be open, it didn’t have the dolly in the truck at all.

Jessica S 
Rating:
4.0

Location is nice. Staff was friendly… perhaps in the future the could not question a person if the equipment will be returned on time because “it has to be out of state on Friday”. I felt like I was not taken seriously.

Jason M 
Rating:
5.0

Customer did not leave a comment.

ANTONIA M 
Rating:
5.0

Customer did not leave a comment.

Tuncer E 
Rating:
5.0

Customer did not leave a comment.

STUART E 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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