Cargo van was new (under 800 miles), included a backup camera, and seemed to have better gas mileage than the posted estimate.Geoffrey O.
Customer Reviews for Academy Film & Storage
(U-Haul Neighborhood Dealer)
Camarillo, CA 93012
Servicios en esta ubicación:
- Mon–Fri8 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Mark B.
Lovely people working there!Robin M.
So far goodRonaldo A.
Truck was not cleaned at all, dog hair in the seats they did not provide a lock for the cargo.Rafael G.
always satisfied with this location. I don't mind driving here 17 miles away because if their excellent serviceestrella A.
Overall, I had an â€œOKâ€ experience, I really didn't appreciate the hoops required to jump through to pick up a vehicle remotelyâ€¦ My credit card information was already on file, every single one that I took were rejected at first, I had to take a front and back photo of my drivers license, then i was asked to surrender one of four additional items: a contact that's either friend or family, OF WHOM YOU CALL? if those contacts don't pick up and I have to provide more contacts and so on and so forth. A copy of my rental lease agreement which no one carries on their person, a passport, which I do not have, and I don't assume people bring with them when they go moving and one other item that I can't remember at this time. It's not the most user friendly system. And whatever happened to being able to pick up a U-Haul from whatever location and drop it off at whatever location? Why did I have to rent a van and put over 300 miles on it instead of just going to San Diego renting a van and driving it up here with my stuff? I don't know when that policy changed, but you need to bring that back because this â€œvehicle needs to be returned from whatever location it is picked up fromâ€œ garbage needs to stop. I will not be using U-Haul in the future.Michael D.
always have a pleasant experience in this particular .Estrella A.
Very nice and accommodating person at the desk . Best experience ever renting a U haul at this location . Planning to go back again to same Location this week because of the experience I hadLillian A.
The reservation was handled great.Herb G.
Some of the instructions were not accurate. During the check in process I was asked for my passport which then somehow was bypassed and I was able to complete the check-in process. The key location was mentioned on the rear side of the truck but it was in a lockbox at the store door.Praveen J.
El cliente no dejó un comentario.Andrea D.
check engine lightJONATHAN N.
We were very satisfied with the service we received from beginning to end. We appreciate the text messages. We were running late, family emergency, and received a phone call from a staff person asking if we were still interested in the rental. We will keep this venue in mind for future rentals.Praxedes Y.
Owners were very helpful and friendly. They had the truck I needed even though last minute. Vehicle was very clean and in great working order. Will certainly rent from them again.Jason M.
U haul could explain the check in process a bit more in the email, perhaps a few short succinct images instead of a blob of textMatthew K.
Academy Film & Storage UHaul were a pleasure to deal with. Friendly, efficient, easy rental process and an immaculate truck. 5 Stars!Michael K.
I wasn't able to get the key return process working with my phone when I returned my key after hoursâ€"after this location so generously accommodated my urgent needs. Probably user error! Hopefully I don't get charged extra, but the customer service was supreme!, so I don't expect any issues.Jenalyn S.
Customer service was great. They had the truck I reserved when I called. Location was very convenient to my home. Highly recommend this location. Be well. RRicardo G.
The right tire indicator read low. The driver passenger door doesn't close easily air draft noise comes through.Roy B.
El cliente no dejó un comentario.EDWARD R.
El cliente no dejó un comentario.DAVID H.
The staff should remind customers to fill out the online docs with pictures before they leave. I left after they hooked the trailer up to my truck and didn't see the pre trip documents till I returned the trailer.Jeff B.
El cliente no dejó un comentario.Craig S.
The owners were amazing kind and helpful.Lisa S.
If that's possible change the gas cap, due somebody empty the tank Saturday night and I have to payi for extra gas.Ismael R.
I was there with two other people dropping off U-Haul equipment. The location was scheduled to be open but nobody was there.James L.
El cliente no dejó un comentario.Fred Z.
El cliente no dejó un comentario.Ryan M.
El cliente no dejó un comentario.Jamal D.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.craig S.
Debbie at the front desk is a gem. Super helpful, cheerful, always goes a step further to ensure that you have exactly what you need.Lisa L.
Driveway too small for 26ft truck to enter easilyRussell J.
Very efficient.Nona M.
Keep up the good customer service at this location.Clyde M.
I rented an in town pick up in Santa Paula but when I got there, they did not have the rental available. I was not notified until I arrived. When they found another available truck of the same size I rented it was an in town rental in Camarillo. Camarillo is 20 miles away and after I picked up the rental I had to return it there. This increased my cost in both miles and gas for both the rental and my personal vehicle. It was a very frustrating expensive, and stressful experience.James A.
El cliente no dejó un comentario.rene R.
Friendly and accommodating staff.Greg G.
El cliente no dejó un comentario.Daniel P.
El cliente no dejó un comentario.Maria M.
El cliente no dejó un comentario.Chris F.
El cliente no dejó un comentario.Gary H.
Proprietor/manager was super personable and positive in every way. Thanks so much, sorry I forgot your name.KEVIN V.
The entire process was completed in a matter of minutes. Great customer service and friendly staff and they treated me like I was a king!!! Stay the way you are.STEPHEN O.
Very friendly, very helpful. Option for appointment to pickup after 4:00.John A.
El cliente no dejó un comentario.Lynn M.
El cliente no dejó un comentario.Francis J.
El cliente no dejó un comentario.Craig H.
El cliente no dejó un comentario.Sandy S.
First, I drove around the block 3 times because there are no Uhaul signs. My 20 ft truck was dirty..mostly the windows to indicate that it had not been cleaned. THEN, I get home and start loading the truck and realize that the Air Conditioner was not only NOT working, it was consitently blowing warm air and my trip had me driving in 90-100 degree weather. Incredible because I was not stuck...the ONLY option I had was to call Roadside Assistance and just could not get through. COMPLETELY UNACCEPTABLE. Then, I needed to rent a trailer and was told the only trailer available in my location was 30 minutes away. That was Not true because we went on line and reserved one 10 minutes from my home. I am completely annoyed as I had to drive 10 hours in hot weather with the windows down so that we would not roast. I would like a response from someone about this.Gary V.
I was disappointed the size trailer I reserved was not available anymore and I had to go to a size smaller. I wasn't able to fit all of my items for moving and now I have to rent another trailer and do the 3.5 hour drive again. I don't understand how a reserved trailer is no longer available two days before pick up. I now have to pay for the gas and rent another trailer to finish my move. Very disappointed in that.Erin B.
El cliente no dejó un comentario.Donna H.
El cliente no dejó un comentario.Alexandra F.
El cliente no dejó un comentario.kevin N.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Robert A.
Great nice people.RICHARD R.
Everyone was awesome here .. I've gone back 3 times this last year because of the friendliness from everyone as well as the ease of the transaction. Highly recommend this locationCassandra B.
El cliente no dejó un comentario.Weston C.
Great service!REESE C.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Rich T.
Nothing everything is greatrosa S.
El cliente no dejó un comentario.Crysta F.
El cliente no dejó un comentario.DIANA B.
El cliente no dejó un comentario.Bette L.
I ordered a dolly and when I picked up my truck using the mobile app because it was too early for the store to be open, it didn't have the dolly in the truck at all.Jessica S.
Location is nice. Staff was friendlyâ€¦ perhaps in the future the could not question a person if the equipment will be returned on time because â€œit has to be out of state on Fridayâ€. I felt like I was not taken seriously.Jason M.
El cliente no dejó un comentario.ANTONIA M.
El cliente no dejó un comentario.Tuncer E.
El cliente no dejó un comentario.STUART E.
Very nice and accommodating.Greg E.
Fix your system, correct my receipt and send to me. I was told by your phone staff today you had a glitch yesterday. Your people in the field did a great job.Stephanie S.
This location didn't check in the truck. They just took the keys and said thanks. I asked if he was going to inspect the truck and he said no that he would take my word for it. I was a bit uncomfortable as there was a dolly and blankets in the back. So I took pictures and a video of me dropping it off so I had proof that everything was there.Daniel P.
El cliente no dejó un comentario.Donald P.
Maybe go to Bulldog liquidators and drop off some pamphlets or brochures of your location. It was so convenient and had no idea you were there. So convenientMargarita D.
Clean out the trucks. Every rental I have gotten has been dirty inside the trailer portion.Victor H.
Nothing...Outstanding customer service and an overall great experience...Thank you!Christie M.
El cliente no dejó un comentario.Tom H.
El cliente no dejó un comentario.KIP L.
El cliente no dejó un comentario.Teresa H.
Honestly I thought it was a very smooth process and the staff I came in contact with was very nice overallEthan L.
El cliente no dejó un comentario.ARMANDO T.
El cliente no dejó un comentario.Ben Jhamin B.
Great facility and really nice people! Thank youVIRGIL A.
El cliente no dejó un comentario.geraldine P.
El cliente no dejó un comentario.Adam G.
nothing. the staff at Academy Film & Storage is very friendly and very helpful. they provided everything i needed and made my experience quick and easy. thank you!Ayzha A.
They helped my son when he had to move last minute. Communication and follow-up was excellent. Would use them again . Highly recommendMatthew P.
El cliente no dejó un comentario.Margi C.
Everything was Great! Thank You!Laura A.
Great location. Truck was nice and cleanCarlos G.
El cliente no dejó un comentario.james K.
BEST U-HAUL EVER (and I have lotttttssss of experience!)Laurie R.
El cliente no dejó un comentario.Jennifer E.
I don't want to fault the location, but we had a very poor experience overall. I have rented trucks from Uhaul in person before. It was always easy so I figured I would try the self check out after business hours to give us more time to move. Big mistake! We arrived with our 2 year old assuming it would be a quick process. We could not get the website to work correctly. The location seems to be in a Wi-Fi black hole or the website was having issues. My husband and I both attempted to log in using our phones. The location finder would not activate and allow us to proceed. We spend an hour on hold with customer service (never answered) I text/chatted with a representative online, but he said he could not help me. We tried over and over on different devices. Finally after an hour something with the site worked and we were able to get the keys. It was an awful experience. Why you have to have the location on during check in seems like a really bad/pointless idea for this reason. I will never use the self service check out again!!!!!!Jonathan F.
El cliente no dejó un comentario.RAY S.
Smooth rental and return. Wonderful service.Laurie R.
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