I ordered an appliance dolly. Dolly was not present. I was charged for dolly. WIll be requesting refund.Sean B.
Customer Reviews for Abyss Towing Inc
(Distribuidor de U-Haul del vecindario)
Boise, ID 83709
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7:30 a. m. - 4:30 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
They guys were awesome and super helpful.Kevin O.
Easy in and out. Staff was friendly.Todd B.
Throughout the week the vehicle gave me random indications that the traction Control and the Stability Systems needed service. These warnings were more prevalent during the initial days when the outside temperature was above 100 degrees. Also the rubber gaskets around the windows also came loose - apparently due to high heat.Roger T.
El cliente no dejó un comentario.SCOTT H.
El cliente no dejó un comentario.WILLIAM M.
Chubbs provided us with great service. Would highly recommend.Katherine K.
El cliente no dejó un comentario.Mike W.
The staff was very nice and helpfulBrandon R.
El cliente no dejó un comentario.Richard B.
Nothing to improve. The man working was super nice and explained everything, answered all of our questions. He was super helpful!Amethyst J.
El cliente no dejó un comentario.gloria L.
Everything went very smoothly with both the paperwork and attaching the trailer.Steve B.
Guys who helped were awesome and courteous!Jackie H.
El cliente no dejó un comentario.Jason F.
Front was covered in bugs.jason S.
El cliente no dejó un comentario.Linda S.
El cliente no dejó un comentario.Derek R.
El cliente no dejó un comentario.Del G.
The pick up and drop off locations were not what I originally selected and most inconvenient. Then the self service drop off app malfunctioned and wouldn't record our â€˜location' and wouldn't proceed with self checkout. No one around to ask, difficult to get into and park trailer at location (had to backup and cross 2 oncoming lanes of traffic). No answer or call back from support/service phone numbers provided. Horrific service from uhaul.Kristian H.
El cliente no dejó un comentario.erica L.
Great people and excellent experience from start to end. Couldn't be happier with Abyss Towing.Brice M.
My boyfriend did the dropoff and said the person said to just leave it and they would take care of it 2 days later. I wish I had some sort of proof. It made me somewhat nervous that I might be liable if something happened during that time.Emily P.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.Terry S.
Excellent service. Definitely recommend this location.VERONICA I.
No need for improvement. The guy working was very nice and helpful.SHONNA B.
Very professional and personable!Brian C.
El cliente no dejó un comentario.Taran T.
It was my best Uhaul rental experience, the guys had been very helpful and provided excellent service.William S.
El cliente no dejó un comentario.Joseph S.
Uhaul could certainly improve the answering of phone calls in under 30 minutes, I understand you want to move to online but the app is not good and does not give options using business hours. The app only allowed pickup between 7 pm to 3 am and nobody is open during those hours. Please fix your website to show all option in an area not just for one store when there are about a dozen available in one city. Please rethink your very poorly operating appMICKEY W.
The key was placed in the wrong lock box. The website to do the 24/7 pickup was incredibly slow and at first wouldn't allow us to pick up our truck unless we did it in person even though our reservation was for the 24/7 option. We had to call costumer service. We ended up not leaving with our truck until an hour past our actual reservation time.Joshua D.
excellent customer service. would do business with them again& again!Judy K.
Tank was not full Had to go to another location because of an issue with the previous renter, no discount offeredMichelle K.
El cliente no dejó un comentario.Michael A.
Really nice people! Great service even though I showed up just at closing time. Will choice this site over other Boise sites, even though its crosstown.Kenneth K.
El cliente no dejó un comentario.Michael J.
They were wonderful and even hooked the trailer to my car and made sure all the lights worked!PEGGY D.
El cliente no dejó un comentario.Kelly K.
El cliente no dejó un comentario.Valeria C.
El cliente no dejó un comentario.Nathan F.
El cliente no dejó un comentario.Lucinda M.
Jesse and the whole crew were very helpful with great customer service skills. We had a couple of postponed appointments because of inclement weather and they were always very accommodating and worked with us. I will definitely recommend this location to friends and family. Mandalorian!becky D.
Extremely polite!Jeremy N.
You did great. Very pleasant and helpfulloralei S.
Quick, no fuss - did most of the work online. Everything was listed - was easy to reserve the vehicle online, and then finalize everything in person.Sean W.
Have someone answering the door or the phone during business hours. I had to pound on the locked door multiple times to return the trailer. Someone finally came to the door but couldn't fully check in my trailer for return. I almost had to call the uhaul 800 number to determine whether I should leave the trailer or come back the day after christmas and potentially get stuck with extra charges for additional days. I ended up trusting the lady that answered the door to make sure ir was properly returned so I wouldn't get charged extra.robert B.
El cliente no dejó un comentario.Darlene R.
El cliente no dejó un comentario.Lee B.
More transparency on the full cost from the Uhaul site and the location would have been appreciated.Rex D.
Very Friendly, efficient and pleasant environment!Lee B.
El cliente no dejó un comentario.Dean S.
Don't guarantee a vehicle and then change the location on your customer the day before pickup.brittany O.
El cliente no dejó un comentario.BRIAN M.
El cliente no dejó un comentario.SONJA F.
El cliente no dejó un comentario.Tiffanie S.
Low score due to the the policy of returning the truck with gas at the same level that you start with. I started with 3/4. I kept jumping into the truck to check the gauge making sure I'm not paying for someone else's gas. The gauge stalled a bit over half and I ended up filling the tank. That means I spent an extra 15- 20 that I didn't need to without the option of being reimbursed. Terrible experience start to finish. The policy should be to fill the tank upon return to eliminate the hassle and guessing game of getting the tank filled to a specific point.Jonathan D.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.LINDA H.
El cliente no dejó un comentario.vincent S.
El cliente no dejó un comentario.Bobby L.
free beer with rentalJeffrey S.
Super nice and helpful. Showed me how to do the phone pick up and drop off which now is a new level for me. Just a great experience all around.KEVIN C.
El cliente no dejó un comentario.Patricia L.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Lisa T.
Easy dropoff.Robert P.
El cliente no dejó un comentario.Laurie M.
El cliente no dejó un comentario.marine F.
El cliente no dejó un comentario.DANIEL D.
El cliente no dejó un comentario.Dwayne N.
The person that greeted us was very friendly and approachable. Took the time to explain answers to my questions.Shelley D.
El cliente no dejó un comentario.Tyree Y.
El cliente no dejó un comentario.Jordan B.
Don't have any comparison to rate the location higher overallRANDALL R.
El cliente no dejó un comentario.Denisse G.
Nice, caringSARAH P.
The best Uhaul experience I have ever had. Lee was amazing.EDWARD C.
El cliente no dejó un comentario.Deeann G.
El cliente no dejó un comentario.Jeremy S.
Pick up mileage listed and return mileage listed on receipt. Could not find it on the receipt.John T.
El cliente no dejó un comentario.Kelly K.
Best company and employees I will let everyone I know about them and to use them. thank you for the great experience!!!sheena P.
Enjoyed the jovial manner of the office personnel.Rodney H.
El cliente no dejó un comentario.Placido R.
El cliente no dejó un comentario.Braden C.
El cliente no dejó un comentario.Kent N.
Nothing. Pickup was extremely quick and easy. Drop-off the same. Trailer was clean, well maintained and worked perfectly. Nothing more that I could have asked for.Marc C.
Quick and easy. Great experience.Jamie S.
El cliente no dejó un comentario.bruce K.
Everything was perfect. Thy.,Adnan B.
See above post it refers to this drop locationCHRISTOPHER ROBI W.
El cliente no dejó un comentario.mike M.
will not rent from any other Uhaul location as these guys have been the best to work with by farALLEN S.
I just dropped the truck off there I did not go in.ANDREW K.
El cliente no dejó un comentario.Victoria P.
Customer service was amazingDarryl B.
While I was very pleased with the location, I was rather upset to learn that the truck I ordered did not have a ramp. A fact I learned after I had left the store. I accept part of the blame because it is not listed under equipment on the website but at the same time I paid to rent a dolly to use with the ramp that was non existent. So in essence I paid extra for equipment I could not use.Anthony K.
I was ready to drop the trailer off on Sunday and no one answered the phone. Left several messages and no one called me. On Monday around 10 am dropped by and the doors were locked. Felt that it was a unsafe location just to leave the trailer and someone to steal it. The person at this drop off location said they were there and I called a few times on Monday and no one answer. I feel like I was over charged for how the service was and the equipment wasn't up to par.Daniel S.