Turns out that the unit was for local use, but it was rented to us for a move to AZ. Caused problem when we turned it in. U-Haul wanted to charge us 250 or so for dropping it off at a different location. That was worked out, but then we didn't pay for the number of days of actual use. We should get a refund of 2 days
Jerry W.
Customer Reviews for Abugarade & Sons Auto Co LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Location was very sketchy. Was in a parking lot with 10+ broken down junk cars, very messy and sketchy person, he didn't clean the uhaul out before I rented it, and then asked me for help to clean it out before I drove off. Would give 0/5 if I could.
Levi H.Location was closed when we arrived on Saturday evening. We dropped off trailer and could not get app to work, called and e-mailed U-Haul no response. We were then charged an extra day on $28 on for the Monday, though out paperwork showed we could return it on Monday. (Not happy about that)
Arthur G.Very nice guy
Letisia V.They were helpful, we were exhausted and all went very well…grateful for the excellent service from start to finish!!
Letitia H.I was not happy with the service I received overall with Uhaul. I initially was supposed to pick up my truck at another location, was told my truck was not there when I arrived, was sent to the Cibolo location to pick up my truck at 9am when they opened and the person working was 30 minutes late. Called U haul and they were going to send me to a third location .
Mercedes W.Zuper
MARIA T L.The lot was so full that it was difficult to get the truck off of it. In addition, the truck was completely empty on gas. I also received equipment with different identifying number than what was listed, which caused confusion at the drop off location.
Joshua H.Thanks for your professionalism!
gerald W.Hole in the wall, no help with anything. Worthless location, will never go here again.
ADAM B.Let them know from the beginning that you will fuck them at the end
JERRY M.Let them know from the beginning that you will fuck them at the end
JERRY M.Friendly, quick, helpful
Curtiss R.I had so many problems trying to rent and return this trailer that I will not be using U-Haul again. First location had reserved me a trailer. When I got there they said there was something wrong with it. They should have called me or not reserved in first place. Return location would not accept it back and sent me to another location.
FRANK S.Have someone that can process a pick up in a timely manner and knows how to use the software.
MARIE M.Don't send people from San Antonio to drop trucks off here to milk extra profits off them
ANA M.Not open during business hours at the scheduled return time. No drop box at the location to place the keys after returning. No phone number to call the phone number on the contract is disconnected. The phone number on the sign at the side of the building is disconnected. The sing also lists a cell phone number that is not answered. The Uhaul 1-800 number has a half-hour wait to talk to anybody. The location is filthy with trash on the lot on the porch and in the broken cars, broken windows, and broken cars. There is a nice Uhaul location less than a mile away, which is closer to my location, but the computer said this location was closed.
john B.Location is not good, seems like someone might get robbed
Tyler H.They were very nice
deborah L.Awesome services
Daisy Mae C.N/C
Brian B.Clean vehicle
John S.The cabin was filthy. Full of mud. The back of the truck was also dirty. During COVID I am expecting that it would also be sanitized but it wasn't. We spent hours cleaning it which caused us to leave later from our original departure time.
DAVID L.The location had no help with how to use the car tow and I had to connect it myself . The owner parked his car in front of the 26 foot truck I rented and was irritated I asked him to move it so I could leave the parking lot without hitting his vehicle . He then sat in his truck while I connected the car tow myself and he didn't give any directions on how the items attached . He didn't give rates of gas costs for refills or specifics of any kind just handed the keys and watched me load the car tow and start the truck . The service was slow and I wasn't given any chance to look over equipment . I would never go to this location again and I didn't want to originally but uhaul called and said the location I selected was out of trucks .
Holly P.The proprieter was a few minutes late and appeared hungover. The closed gate (locked because he was late) to the parking lot creates a dangerous situation on F.M. 78.
Neil B.This location charged me two time 😣
richard B.Truck was not clean upon pickup (dog hair all over, dirty floor board, dirty interior and smelled.
Taneshia L.Whoever was running this store had no idea of his inventory. I know I overpaid for the unit I got because he couldn't see what he was doing and kept asking me to help pick. I'll not be using this location again.
Gary B.The Umovers never showed up and my calls, emails and texts were never acknowledged or returned.
Louis J.Very sweet man that runs this location. He can be a little difficult to communicate with but you can tell he is a hard worker who cares about the people he serves.
Katherine K.Excelente customer service Highly recommended
Isrrael M.We were supposed to check out from our phone, the guys ended up being there and so they helped...the guy didn't know what he was doing. He took our swiped out credit card several times, which we had already paid, he didn't seem confident about the entire process. The dolly wasn't even in the truck so if we would have done the check out by phone, and they were gone, we wouldn't have had our dolly.
Shaun D.N/C
Anthony S.People were rude and reluctant to assist. First U-Haul place I have been that I ranked as not acceptable. Will not use this location again.
Brian S.I am 65 he was older than us and my husband had to unhitch the trailer by ourself on an incline. My husband had to hold up the tongue of the trail to prevent rolling back. Hit his bicep, will be seeing doctor. Never ever will bring a uhaul to this location. Uhaul should absolute ashamed of themselves to use them. Someone will get hurt and if they every contact us we will be happy to testify.
Pat A.We were supposed to return trailer to Highland Center (Schertz TX) who refused to accept it. He directed us to this Cibolo location. They were not advised nor expecting us, but gladly offered to assist. He helped us park the trailer and promptly sent a receipt.
Thomas Z.We had a reservation for 0900, the owner of the shop did not show up until 0928. After waiting we had to fill out the form he is supposed to fill out entirely for him because he did not know how to. Very unhelpful, not punctual, and overly apathetic.
Sterling U.Everything was great I enjoyed the service
James L.People were nice and the equipment was clean.
Carlos C.Location staff very friendly and helpful
Bryan H.New u-haul delear. Excellent customer sevice
JESSIE R.