Customer Reviews for Above N Beyond
(U-Haul Dealer)

67 reviews

111 E Saner Ave Ste B   Dallas, TX 75216

(214) 887-1250

Office Hours

  • Mon-Fri: 11 am–7 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(214) 887-1250

111 E Saner Ave Ste B
Dallas, TX 75216

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–7 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Your rentals cost to much for less than a day, still haven't received my money back after the deposit and actual charge

michael berrie 
Rating:
2.0

Customer did not leave a comment.

DAX WILLIAMS 
Rating:
2.0

Equipment was not safely equipped to rent. I was also charged an after hour $20 charge and it was returned during opening time.

Sherri England 
Rating:
1.0

My rating ie not the fault of Above & Beyond. I reserved the trailer 1 week ahead of time. I was told that it would be at the Main St. location. Never heard any updates. I called 1/2 hour before my pickup time and asked if there were any problems with my rental. They said "no problem". I got to Main St location and they told me they didn't have it. It was at the McArthur location. Their computer would not release the trailer (if that was the right one). Had the 800 number girl talk to them and she sent me though town at 5pm on Friday. That's where Above & Beyond was. This is the second time I have gone through this BS. I am now looking at Penske for my next rental.

Tom Ossorio 
Rating:
1.0

The location was not easily identifiable. Drove up and down the street twice. The location is a clothing boutique store with nothing that identifies it as an authorized uhaul dealer. The uhaul truck was across the street in an empty building. Was only able to locate the store by name when I happen to look across the street. Then when we walked in, the person in charge did not seem very knowledgeable. It wasn't the best or easiest experience.

Zackilra Unogu 
Rating:
3.0

Customer did not leave a comment.

brandon fayle 
Rating:
4.0

Customer did not leave a comment.

Jill George 
Rating:
1.0

Have a better location to where it's not in the back behind a random building

Nydia Simmons 
Rating:
4.0

A bit tricky to find, but the staff helped me out in a pinch. My original location didn’t have the truck I reserved and I wasn’t notified. When I called customer service, they sent me to this location and the staff were helpful and pretty quick.

Kelly Rand 
Rating:
2.0

Pickup location was inside of a clothing store. There was no signage whatsoever and the store didn’t look very welcoming.

Edgar Mendoza 
Rating:
2.0

We did not see a U-Haul sign to drop the truck off we had issues locating the drop off location we had to park the U-Haul at at store nearby, and drive to I think it was it clothing store location and ask where do we park the U-Haul they told us and we dropped the keys off. Very interesting journey

Natasha Musco 
Rating:
1.0

Absolutely do not recommend. No signage as to where to park the truck. The location is impossible to find. No one answers the phone and the voicemail is full. It's in a terrible part of town. The person we interacted with was helpful however, we did not have any idea whether he was with U-Haul or not. Very unprofessional space, location and atmosphere.

LISA MCCOMB 
Rating:
5.0

Customer did not leave a comment.

Juan Padron 
Rating:
3.0

My issue is that I had to redo my drop off destination to another state. I was charged for 4 days and only needed it 3 day. I hoping that a portion of the amount paid will return ony card and I will ne able to see it.

Brandi Spurrier 
Rating:
1.0

Not safe at all. Called 8 times over 2 hours to help with my drop off, but not body answered. Area is not safe at all. It’s about as safe as Compton

Ethan Patterson 
Rating:
5.0

Everything great

ALEXIS PAYNE 
Rating:
1.0

Customer did not leave a comment.

NORMA GUZMAN 
Rating:
3.0

Customer did not leave a comment.

DMYTRO SAMARKIN 
Rating:
5.0

Customer did not leave a comment.

THOMAS SPANN 
Rating:
1.0

Don't use this location

Cameron Priest 
Rating:
4.0

Todo esta bien ...Gracias..

Roberto Espinosa 
Rating:
1.0

The location was hard to locate and I had to travel to three different location to find the drop off. The young lady at the hair salon was helpful which ended up being the place to leave the keys.

Luis Gonzalez 
Rating:
1.0

Service front the beginning of the rental it has been a nightmare ‼️

vicky kimball 
Rating:
1.0

Customer did not leave a comment.

Vicki Patsdauter 
Rating:
2.0

The location description was hard to find and the Uhaul store employees were not there so we had to have a friend call them to check in our drop off. Better directions, better address, and an easier way to contact the location would have been helpful!

CODY BRYCE HANSEN 
Rating:
5.0

The team from Above N Beyond did a great job. The trailer was clean and ready to go. I would rent from this location again.

Luis Pineda 
Rating:
1.0

I was talking to the ostensible owner/manager on the phone when some guy who was standing out front with a cigarette said he'd get me a trailer. The lady on the phone confirmed. The guy didn't hook it up right or tighten it down and it popped off the ball hitch about a half mile down the road, ultimately doing damage to the electrical system of my vehicle.

William Tucker 
Rating:
3.0

Customer did not leave a comment.

Jason Mcelray 
Rating:
1.0

Had to go to 4 different locations and have roadside assistance to get set up. Had to purchase two electric converters because the first one was flawed. Thank goodness for the girl from customer assistance who finally got this figured out. It took all day to pick up this trailer.

Pamela Hill 
Rating:
2.0

Customer did not leave a comment.

Lina Wilburn 
Rating:
1.0

Customer did not leave a comment.

herbert wilson 
Rating:
5.0

Everyone that we spoke with was nice, respectful, and professional. I would most definitely do business with them again and recommend them to someone else!!

LaToiya Campbell 
Rating:
4.0

Customer did not leave a comment.

Daniel Pickett 
Rating:
5.0

Have drop off services overnight

MICHELLE CARDONA HERNANDEZ 
Rating:
5.0

Let the next customer know that there is a drop box across the street from the place

Keme Williams 
Rating:
1.0

Just be professional.

Audrey King 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA THOMS 
Rating:
5.0

I dropped off later in the evening and the gentleman present informed me he couldn’t give me the receipt I expected yet the owner of the business went the extra mile and checked in my vehicle after hours from her home and immediately sent me an email for confirmation. I will use this location in the future.

edith sanchez 
Rating:
1.0

Some better signage, Actually having the dealer there instead of talking through one of the barbers, while they talk to her on the phone. Actually have a the dealer answer the phone, I tried to call to extend my rental about 10 times within posted hours of operations and never could get through. Just all in all a terrible experience. when I went to drop the trailer off during the posted hours there was nobody to do a proper drop off. Very disappointed, with the complete lack of customer service.

Ryan Genthe 
Rating:
1.0

Highly don't recommend this place.

Geno Duran 
Rating:
3.0

Customer did not leave a comment.

Arnold Richard 
Rating:
5.0

Customer was excellent and she cared about me and my needs.

tina mcclure 
Rating:
2.0

No proper signage directing customers to the Office. Office is ran out of a Barber Shop. U-haul equipment is across a street and to the back of another building. Even after asking people on the streets and business around, I found out that there was no one present who can help me with my online order. For this reason I was late to my pickup and was charged an additional 75.00 in storage fees.

CALEB SEEBRAT 
Rating:
1.0

The place is a barber shop, and its name does not show in the GPS database. There is not a uhaul sign anywhere. They did NOT answer the posted phone number, despite multiple calls. It took me 30 minutes to ask around and find out, from neighboring businesses that the barbershop is where they deal with uhaul. If I had been close to my deadline, this delay could have cost me an extra day penalty. The person in the shop was trying to help but was untrained for this work. Someone over the phone took the information and filled out my ticket in the system, and I am not credited for unused miles or the deposit. I wouldn't recommend this location for thanks or returns.

Csaba Mezei 
Rating:
2.0

Customer did not leave a comment.

erasmo arrendondo 
Rating:
1.0

Customer did not leave a comment.

shay sides 
Rating:
5.0

Had great customer service

Ana Ortiz 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE ALEXANDER 
Rating:
2.0

Customer did not leave a comment.

Delores Armstrong 
Rating:
2.0

Poor customer service trailer light wire's didn't reach the plug had to buy wire extension they didn't hook up trailer had to do it on my own the only thing it has going is that its open till 9pm if you call they won't answer so it's best to show

MONICA RAMIREZ 
Rating:
1.0

Customer did not leave a comment.

Karla Alvarado 
Rating:
1.0

I went at 8:45 Saturday night and when we checked the fuel level it has 3/8 of the tank. I told the manager there at the store and he said he cant do anything about it. I had to pay the extra 5 gallons of fuel when it didnt have it. It also was dirty in back and there was cigarette buds inside the vehicle and it smelled like smoke. Personnel there was very rude when I dropped off and got upset when I took a picture of the back. Wont ever return here even if it was free. Disappointed with service with Uhaul. Will let my aquaintenaces know about my experience.

viviana moncada 
Rating:
5.0

Customer did not leave a comment.

Jeanine Anderson 
Rating:
1.0

Customer did not leave a comment.

IL RO 
Rating:
1.0

In a salon and person did not help. I turned the truck in 4 hours ahead of schedule but it was not turned in till the next day. I was charged an extra 50 dollars and could not reach anyone there so trying other means to get my money back. I learned my lesson.

jodi aytes 
Rating:
1.0

This was a very disappointing pick up experience. The representative was not even at the storefront when we arrived so we had to handle final arrangements by phone which took 30 additional minutes. Then the equipment was very dirty (we were offered a $50 refund) and we were not given the furniture pads. I would not recommend this location.

Nicholas Kladis 
Rating:
1.0

Customer did not leave a comment.

JAMES WILLIAMS 
Rating:
1.0

The designated lady was absent. The barber arrived late and had to call for instructions on which truck to release for my trip. I did not receive a copy of the full paperwork on the truck.

freddrick osei frimpomg 
Rating:
1.0

Need in house customer service,was on the phone with uhaul person she couldn't hear me and I couldn't hear her,she had kids in the back ground she asked for my credit card about 6 times because she kept putting in the wrong number.I repeated to her several times I needed a one way from town to town that would be 90 miles but she put the wrong information so when I got to the drop off spot I was charged double

PASSADENA WRIGHT 
Rating:
1.0

The place was a complete mess. It was hard to find the office to rent the truck. Never using this place again.

Brady Fisher 
Rating:
1.0

This experience was horrible .

Linda Holmes 
Rating:
5.0

Customer did not leave a comment.

Jordan Perry 
Rating:
4.0

Customer did not leave a comment.

matthew arth 
Rating:
5.0

Customer did not leave a comment.

Katie Walton 
Rating:
1.0

Unprepared and couldn't figure out how to work printer to print my contract.

Matthew Jordan 
Rating:
3.0

Customer did not leave a comment.

Thomas Ketchersid 
Rating:
5.0

Everything was great along with the customer service.

CARLOS PINKERTON 
No reviews have been submitted for this location.

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