Customer Reviews for Above All Mobile Services
(U-Haul Neighborhood Dealer)

Rating:

3.0

Make sure someone is at the location to greet that customer. Make sure equipment is clean. The truck inside was not clean at all it needed wiping down with disinfective cleanser.

Rating:

1.0

They were not open during advertised business hours so I had to wait an hour for someone to show up to give me the equipment I requested and the. I was shorted 2 moving blankets and didn’t receive the dolly at all. Was told they took it off my contract but I was still charged for it. Also, the guy did not do a walk around of the truck but I noticed several scrapes and dents so I photographed and videoed them to cover myself.

Rating:

3.0

The pads, utility dollies, and furniture dollies were not in the truck as ordered when we picked up the yruck by mobile pickup. So, we had to wait about 1 hour to get our eqipment, which delayed our time with our paid movers and so it cost $110/hour that the movers were waiting for us to have the Uhaul truck available

Rating:

5.0

Picking up the truck took about 15 minutes as I was unfamiliar with the procedure. I would rent from this location again. The truck was easy to drive, clean, and met all my expectations.

Rating:

2.0

Reservation was not in system. Price was misquoted, details of f return was wrong, had to settle for smaller truck. Local dealer refused to accept responsibility. Had to make several calls to uhaul to straighten out.

Rating:

5.0

The owner was very nice.

Rating:

4.0

People at this location were very helpful. Definitely would recommend to others.

Rating:

5.0

Keep doing great business!

Rating:

3.0

Upon returning my truck, I was very impressed with the U-Haul software system which leads the customer through a series of questions / comments / photo-taking related to returning the truck. That software system was very user friendly. Whoever wrote that program deserves "a pat on the back." Yes, U-Haul seems to have delegated some of its work to the customer, but, regardless, I like this system.

Rating:

4.0

Replace missing hardware; safety chain was missing attachment hook.

Rating:

5.0

wasn't there at the time but I assured that my drop off was monitor

Rating:

5.0

Nothing much.. everything was super good..no problems what so ever.. they were super helpful and courteous... Will use them again !

Rating:

3.0

We dropped off the truck and we were told they would look at it later and email the final paperwork. Would have liked the transaction to be completed while we were there.

Rating:

4.0

This location was great. Staff was so nice. But everyone and thing leading up to this experience was crap.

Rating:

2.0

The drop off location needs to be seen from afar, had a hard time finding the location. It sits like down if that makes sense to you all. Overall I loved my uhaul experience.

Rating:

4.0

Location was excellent vehicle in top top condition Custer service excellent 👍

Rating:

5.0

People were very helpful and professional.

Rating:

1.0

Truck was dirty didn’t sound right an was almost empty

Rating:

3.0

Place was very cramped and appears aged and if I had to pull a truck into the lot, I think it would be difficult but it is clean. Parking lot needs improvement and parking is limited. Personnel were helpful and polite. The only reason I would recommend this spot is because the personnel were so helpful and it's the only spot where you can pay your bill.

Rating:

2.0

Odd process

Rating:

2.0

Was scheduled for another location and they did not have the equipment. Was sent to another U-haul center who was not prepared for me. It took a long time for U-haul to answer the phone when the Russell Prky tried to call and verify information & find tje equipment locally. It was not Moody Road U-haul fault at any level. It was the fault of the Russell Prky and reservations.

Rating:

2.0

I was charged an additional fee of $57.78 and I don’t know what these charges are for. I had paid at the pickup location.

Rating:

1.0

Be honest and talk with customer about policies before just having them sign contract. I will never use uhaul again.

Rating:

1.0

The vehicle was not cleaned, lots of dirt in the cab. I brought the vehicle back by 6:30. I was over charged on my card and try to reach customer service to get the over excessive miles and gas reimbursement is like pulling teeth. I took pictures of the miles and pictures don’t lie. I requested someone to call me and I’ll get someone to call but no one never came to the phone. Please have someone to call me to get the charges adjusted. 478-318-7905

Rating:

5.0

Great customer service!

Rating:

2.0

Just a car wash location, with zero uhaul reps present.

Rating:

5.0

Quick in and out service. Truck was ready to go and no waiting. Will definitely rent from here again.

Rating:

5.0

The gentlemen that I spoke to was very personable great guy It was a smooth process not stressful

Rating:

4.0

Cab of truck was very clean.

Rating:

4.0

After hours drop off instructions were difficult and not clearly explained. Took me over an hour to return the truck.

Rating:

2.0

This truck was dead on empty on fuel on pick up and barely made it to the gas station. The truck was filthy and stank. It had been used to haul wood, hay and manure. We had to clean it before we could use it. The guy who rented it to me stated that U haul had charged the customer for not cleaning it but it should have been cleaned before we got it. I have been in contact with U haul to see about a reimbursement on some of the rental cost due to the condition of this truck.

Rating:

1.0

Let customer know that they need to login to add driver's licenses and other info before pick up. Also customer service need to have fewer hold times to be connect.

Rating:

3.0

I had to go to this location, which is primarily an auto detailing business, because they didn't have the truck I reserved at the main location in town. When I got there, the manager was great, fast, respectful and very pleasant to deal with. The truck, however, is just another big, loud, uncomfortable beast of a machine that has no amenities and no room for anything up in the cab.

Rating:

1.0

This was not a 24/7 pick up location. Scheduled our pick up for 7am, with a 2 hour window. We arrived at 6:00 am to pick up the truck. Was not able to get in and had to wait for an employee to show up to get the truck. Location did not open until 9:00am. Had ordered 2 dozen furniture pads and only received one dozen. Will not pick up a truck at this location ever again.

Rating:

4.0

After hours Drop off was very simple and convenient.

Rating:

1.0

Was not informed that this was a truck share location and that I needed to set up the app to get the keys for the truck, was on the phone with customer service for over 30 minutes trying to figure it out. I had checked in online and had submitted my drivers license but yet had to do it again over the phone with customer service. After I finally jumped through all the hoops to finally get the keys, the truck was absolutely disgusting! Trash, mulch, and debris was all over the truck and the cab was equally disgusting! Terrible process overall! I checked in online and was never informed that I would have to set up the app and then deal with customer service just to get the keys to the truck.

Rating:

4.0

I called ahead to make sure I could drop off the car trailer before 6 pm the night before I brought the truck back. They left at 5 that day. I left it anyway and called to let them know it was there.

Rating:

3.0

I will never use U-Haul again. Waste of money

Rating:

5.0

The truck was advertised to have cruse control, this truck did not. The windshield was covered in dugs. I had to clean it and the whole truck before it was safe to travel.

Rating:

3.0

Ramp was missing on 26ft truck after putting gas and drove home our labor moving help guys notice it: had to call drive it back, get another Trucj!

Rating:

3.0

I recommend using another rental service

Rating:

3.0

First location i went to get a truck gave me a truck with a busted gas tank and charged me 188.00 i explained to the guy the issue so he just said he would refund me and sent me to another place where I was charged another 180.00. And then I was originally told to return the truck to another place, the address given to me was a dead end road with an out of business place. No street lights and not a safe area. It was 10pm at this point and I was told I would not be charged for an additional day for returning it after business hours I called the 1800 number and it took an hour on the phone for someone to redirect me back to near where I got the uhaul from originally. I was charged for the over mileage, and extra day. In total I spent $445 for a one day rental. Next time I will definitely pay movers and deal with the headache

Rating:

5.0

Great customer service, professional and quick.

Rating:

1.0

I was charged for fuel to go 9.1 miles . That gauge was not in that position when I returned the truck .

Rating:

5.0

this location can not do the no contact with the U-Haul app they are not equipped for this. I had to go inside to get the keys to the truck.

Rating:

1.0

Overall this was a terrible experience. I was supposed to have picked the UHaul up from the Carl Vinson Parkway location. They instead gave the vehicle reserved for me to another customer and I was without one. They put me behind schedule a day due to their inability to effectively manage resources. Additionally, when I spoke to the UHaul "supervisor" when I called the corporate number, he agreed to refund me $100 due to the incident. However, he only reimbursed me $50. This has led me to question the integrity of UHaul has a whole, and I will be looking for other companies to work with in the future. I will not recommend UHaul to other people.

Rating:

5.0

Change the website there is no 2004 Moody Rd uhaul location, could not find it? Please correct this.??????

Rating:

5.0

Nothing. Very pleased with the service. Facilities was very clean. Employee was awesome. Thanks

Rating:

3.0

I rented a trailer, contract #91497535, for three or four days. Wanted to rent until Sunday, but they said they were closed, but I could drop off trailer that day. However, I rented for three days. I was told that they close at 5 on Saturdays. I was stuck in traffic the last day during a very bad rain storm. I tried to call when able at 5:10 but no answer. I dropped trailer off and left a note with my name taped to the drop box as I didn't have a paper copy of the contract. I thought everything was good until I was able to review my emails where they charged me for a week. I tried calling them at 3:00 on Saturday, but no answer. I drove to the dealer at 3:45 pm, but they were not open as I thought they would be. I took a picture of the note that was still there. I then called customer support and spoke to Christine who was very helpful while I filed an objection to the extra charges.