Comentarios de los clientes para Above All ATV Tours & Watercraft Rentals

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Above All ATV Tours & Watercraft Rentals

Clasificación general:

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Cindy V.
Clasificación:

You/U haul can PLEASE work on your system issues, PU App and overall customer service!! this was by far the most disappointing, frustrating and overall reservation I ever places with U haul. I've been renting your and purchasing your products for over 20 years now and to have to go through a 45 minute process of ridiculous hoops in adjusting/changing, calling, texting, verifying I felt like a criminal that was on probation with u Haul and trying to earn my rights back to rent instead a long time loyal customer that has never violated any policy or returned damaged or late vehicles. If the kind couple at this location hadn't went above and beyond to assist me I absolutely would have given up on the frustrating process, cancelled the truck and would not have accomplished the purpose of renting the truck for the day. As a Company, any employee having issues with a system with a paying customer in front of them asking for assistance should not have to justify another call to request help.....Your system is the cause of the issue the customer is having with reservation so making it more difficult for the vendor only makes it more difficult for your customer! IF you don't know this.....this isn't the best way to retain customers. My sincere appreciation to the couple who operate this U Haul location, their patience, kindness and overall helpful attitude made this fiasco tolerable. PLEASE fix your systems and work on your database, this shouldn't be such a miserable process. Thank You, Cindy Vallette

Curtis B.
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Make sure the gas tank is filled. When i hot the keys through the 24/7 on line app, i found the gas tank was 1/4 full. I had to fill it twice, once before I could use the truck and after i was finished so that the truck was returned full. No reimbursement was offered for the empty tank.

Luis S.
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Really close to home and super easy.

Arthur L.
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Had a very difficult time picking up the truck. Your system is to confusing.

Xiaoming H.
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El cliente no dejó un comentario.

tedd Y.
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El cliente no dejó un comentario.

Martha M.
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El cliente no dejó un comentario.

sharifah T.
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I returned the truck with the gas gauge same as when picked up yet still was overcharged for gas.

Elise P.
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Terrible customer service and the office was not open at 10am as it was advertised. We waited until 11am to pick up the truck.

RICHARD D.
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The truck was out of gas, the person that was supposed to be there for my appointment was out on a guided tour as the guide.. Appears they do this as a business model, tell the u-haul customer to use the automated application to do online pickup even though they had an appointment.. If I wanted to do that I would have, and not worried about an appointment my self.. I blocked out that time and had to race across town to make that time to find out they never planed on being there really pissed me off. Then dropping off the truck there was no one to give me a receipt just some guy taking the key and I have to hope he even works there LOL. I will not use that site again.

Lexie G.
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Blankets & dolly weren't received. Location was closed during normal business hours. Location manager had a bad attitude..

Colette E.
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My reservation was changed at the last minute. The lady at Above All ATV called me and was VERY rude to me. I told her she was being rude and that it was U-Haul that had changed my reservation. They did not do a walk around to explain the vehicle to us. The check engine light came on on the way home. We stopped at a U-Haul repair station and they told us to keep driving but it would run rough and use a lot of gas. It cost me $450.00 in fuel just to get half way home after the light came on.

Amy F.
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Have clear instructions, a marked place to leave the truck, someone to help answer questions, a place to leave rented items

damon C.
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I think the only pain was the setup on the app. Otherwise I hope I don't have to go thru it again as a repeated customer. Also, what ifmy insurance covers rentals? Why would I be forced to purchase your product?

ANNE K.
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They weren't there, and the location was closed, even though the hours were listed as open. No dropbox for keys. Huge hassle to return the truck.

Jesus F.
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El cliente no dejó un comentario.

Glenn B.
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STAY AWAY! Returning a U-Haul trailer and heading 400 miles home after helping my son move. Upon arrival the gate was blocked with 2 trailers loaded with ATV's. The worker told me to come back, but that was not an option. He said they were abouSTAY AWAY! Returning a U-Haul trailer and heading 400 miles home after helping my son move. Upon arrival the gate was blocked with 2 trailers loaded with ATV's. The worker told me to come back, but that was not an option. He said they were about to do an ATV tour and there was no where to park and they "were leaving" (it was 11:45 am on a Monday). He then asked if I "knew how to back up" to drop the trailer in a small area out front, which would have involved me pulling in front of 2 lanes of busy traffic. The owner then pulled up with the vans and yelled at the worker, in front of me, several comments which included "what is he doing here?", "tell him to come back", tell him we are leaving." You get the idea. I also suggested I drop the trailer in an empty parking lot next door, but he again told me they were "leaving." This whole time I was blocking a turn lane into the business on the road. I finally told the worker the only option was to drop the trailer in the turn lane and he would have to deal with moving it, as he had already told me he had a fork lift, which is what I did. The owner Kim was totally unprofessional and rude and obviously shows no interest or loyalty to the U-Haul side of her business. U-Haul should drop her as a dealership, IMHO..

Daniel J.
Clasificación:

My reservation was changed to this location last minute, could not speak with someone to confirm 20ft truck would be available. Customer service headquarters confirmed there would be yet only 15ft trucks were there when I arrived to pick up. I had to rent an additional pick up truck to haul my couch and several other items.

Juan C.
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The equipment is in a good condition

Edward R.
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Great staff. A job well done.

Dale P.
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El cliente no dejó un comentario.

vivian W.
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El cliente no dejó un comentario.

kimberly I.
Clasificación:

The rental pick up location on this survey is wrong. The pick up location is 160 W Craig Rd North Las Vegas, NV 89032. I am disappointed and will not consider U-haul for truck rentals in the future. If I reserve a 26' truck I expect to receive that size. I was told more trucks would be delivered at that location which didn't happen. Overall I'm not pleased with U-Haul.

Patrick M.
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Picked up my trailer at a watercraft rental place not a standard U-Haul dealership. The lights were never checked and later found out they didn't work. Found another U-Haul location that was open late, although they didn't have a certified electrical person on hand, they gave good customer service. They did let me use their tools to fix the problem.

MICHAEL D.
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I had to make an exact time to pick up the trailer because they wanted to schedule a tour. I had another appointment that morning and could not guarantee when I would be finished so I had to adjust my schedule.

Shane D.
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El cliente no dejó un comentario.

Gary N.
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the m/c trailer I received was 34 yrs old...the trailer wiring shorted out 2 fuses on my truck.. I wouldn't put a bicycle on that trailer. I was referred to the UHaul rental at 1098 Stephanie Pl. they were great gave me a new trailer and gave great service. they also agreed that old trailer should not have been on the road.

dave M.
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El cliente no dejó un comentario.

Oliver L.
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El cliente no dejó un comentario.

Lisa D.
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Be right and honest

Gerald L.
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open earlier

Denise O.
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Great great great

Daniel D.
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A very unprofessional environment is at this location. If t was not for the circumstances I was in I would have canceled this reservation. The internet was down and was told to call the mananager who would not answer for me. I feel like I was over charged for gas there is no way driving 10 miles uses 3 gallons. If this company was hurting that bad to steal money so they could fill up their truck I do not want that business and will not be using uhaul if this is how your partners treat their clients. My next move I will be looking for other rental options. I was very disappointed in the service I received from this location as well as when I called into the call service. The young lady seemed upset to help me with my rental.

Rita L.
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What a great experience! This location is customer friendly and makes sure all your rental needs are met. Thank you for a Job Well Done. Rita leger 606 Federal street Henderson, NV. 89015

Jay M.
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Kim and Jacob were wonderful and so helpful.

ismael C.
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The lady there was awesome .I stop in 2 previous location and all i got was sorry or I can't or try there or there.they where part of the problem.but this lady name lisa save my day she went out if her way to make sure i had a pick up truck and solve my problem.she save my day

Kamil P.
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El cliente no dejó un comentario.

Antonio S.
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Very nice experience.

CLAY N.
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El cliente no dejó un comentario.

Randy F.
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They have been a great drop off location for me. If I need to rent in my new city, I will certainly go to them first.

Jerilyn R.
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This is a shared facility with boat/ATV/etc. rentals as well. The area Managers for U-Haul helped me when I picked up the vehicle. While he was helpful I encountered nothing but issues. I had reserved a 10 ft. truck which was available when I arrived, however I could not take it because of the inefficient parking situation. There was a vehicle blocking the U-Haul truck and it could not be moved as the owners were out on a tour. I was upgraded to a 15 ft. truck and told I would not be charged. However, I was in fact charged for a 15 ft. truck. I was told to bring the truck back the following day and if nobody was at the office to lock the keys in the truck, regardless of what time it was. There were people in the office, however they initially refused to take the return as they stated they had "told everyone" that they should not be receiving returning vehicles that weekend. It was Easter Sunday and I was told that I needed to leave and return the U-Haul to a different facility several miles the opposite direction of where I was head. I asked for the area Manager's phone number so that I could resolve this issue and they ultimately accepted the U-Haul return at that time.

Randy F.
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They were closed when I dropped it off, but the lady was available by phone and gave me clear directions on where to park the trailer and checked me in. I had my return confirmation email shortly thereafter. Will definitely use them when I need another U-Haul.

Leonard S.
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El cliente no dejó un comentario.

Johnathan H.
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Kim went out of her way to accommodate my pick up and return. Both were after hours.

francine C.
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I want to say Thank you Kim For all your Help!! ?

CHRISTINA L.
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Kim is the best U-Haul owner I've ever dealt with and I've dealt with many. She's very, accommodating and very easy to work with. She always answers the phone no matter what time I call. She has a solution to every problem. I will always use her regardless of what side of town I live on!

CHRIS L.
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El cliente no dejó un comentario.

Michael D.
Clasificación:

Very nice and professional. Only thing I would ask is that they have a place where we can drop off the key into a secure place if they're not around. Other than that the service couldn't be better. Thanks, everyone! I'd recommend you to anyone.

FELICIA S.
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Excellent customer service!!! Kim Kelch took very good care of us!!!

lilia C.
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El cliente no dejó un comentario.

Syed S.
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The place was closed when I got there at 11AM despite the fact that the website says it's opened from 10AM to 5PM. Had to stand outside for 40 minutes for lady to come open the place & give me the truck. She didn't apologize or felt sorry instead told me that I should have been at 10AM to pick up the truck.

Thomas F.
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Be an expert service next time I need to rent anything I will run it from them Kim was very friendly and professional and took care of many customers at one time

Mary B.
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El cliente no dejó un comentario.

Lynn T.
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Friendly, easy check-in. Efficient. Overall experience with rental was much better than I expected.

Zack P.
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No drop box available for truck keys. No parking lot lighting. Very dark at night.

Robin V.
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El cliente no dejó un comentario.

DAKOTA N.
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Just wanted to say that the elderly gentleman who was at this location when I dropped off my Uhual was exceptionally helpful. I can not recall his name but he was very kind and helped me unload my motorcycle from the back of the truck which would have been quite difficult as I have a prosthetic limb. I would definitely recommend this location simply because of how friendly and helpful he was.

Ali K.
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Love Debbie.

Barbara S.
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it was great dealing with Kim. she took care of me right away and made everything easy. I will always us Kim's location when renting with u haul

anthony D.
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El cliente no dejó un comentario.

JoAnn H.
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El cliente no dejó un comentario.

Candace V.
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Kim was excellent she went above and beyond to help me knowing I wasn't pleased having to change locations from my original reservation. I will recommend using this location because of her.

Greg C.
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Great Customer Service...very accommodating to directions and opening

Ashley T.
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Kim was incredibly friendly and professional. I would definitely rent from her facility again.

Randy G.
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Arrived on a Wed. afternoon and yard was locked no one in attendance. Unhooked trailer myself and left outside the yard as instructed. Not impressed.

Monica T.
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El cliente no dejó un comentario.

Markus S.
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El cliente no dejó un comentario.

sharon T.
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El cliente no dejó un comentario.

Patrick D.
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El cliente no dejó un comentario.

Jeffery H.
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When turning in personnel said it was EZ Checkin or something like that. Did not require an inspection or anything, the guy said he just needed the keys and that was it. Never heard of such a thing! Then we get a $21.20 charge for EZ fuel. Bull SHIT! We stopped and put fuel in a few blocks from the return location and the fuel guage was where it was when we picked up the truck. What a bunch of rip off lying freaking bastards! That fuel gauge was exactly where it needed to be! Had I known that was how things were going, I would have snapped a picture with my phone. Lesson learned, UHaul is a freaking scam, never rent from them again due to the way this location treated us. I just might dispute the charge on my credit card as this is stealing from me!

Matt H.
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El cliente no dejó un comentario.

JOSEPH A.
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El cliente no dejó un comentario.

William H.
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El cliente no dejó un comentario.

Joe C.
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We were extremely pleased with the our rental experience.

Eric M.
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El cliente no dejó un comentario.

Reed E.
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El cliente no dejó un comentario.

MICHAEL B.
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El cliente no dejó un comentario.

Richard E.
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Have a cold beverage waiting for me. No it does not need to be alcohol.

Jon AV2537L P.
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After hours drop off was helpful.

joel C.
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El cliente no dejó un comentario.

charles P.
Clasificación:

We had to wait 1 1/2 hours to pick up the auto transport because the customers in front of us was late arriving. They had to be transported to the lake first. Those customers were two hours late and should have been the ones to wait until we were done. We were on a time schedule. The people working there were very apologetic.

JACK S.
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El cliente no dejó un comentario.

Glen A.
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I would only recommend it because all other uhaul locations said they had no trucks. But ultimately they got us the truck we needed and it got the job done.

Gayle J.
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El cliente no dejó un comentario.

richard L.
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El cliente no dejó un comentario.

jeff H.
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Because of the excellent customer service and friendly service, I chose to return again to this location. A year ago I met Kim and her husband when dropping off a trailer. I remember the friendly service I experienced, so I undoubtedly decided to return my second trailer rental to them. Of course, I will recommend Above All to anyone. They are certainly 'Above All' the other U-Haul rentals in the area to choose from. Thanks, Kim and Hubby!

andy S.
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El cliente no dejó un comentario.

Jason B.
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Good phone communication.

kathy B.
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El cliente no dejó un comentario.

Janel C.
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El cliente no dejó un comentario.

FRANK B.
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JUST perform probably tire maintaince on the 15 ft as my son pointed out and all should be well ,very happy from a to z with our experience thank you for making the vmove !

Cherie L.
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The owner is ALWAYS kind, informative & most of all available. I wish she had more 10 footers & cargo vans... She is #1 in my book as well as the community. She MAKES U-Haul look good

John S.
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El cliente no dejó un comentario.

Bonnie S.
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Can't think of a thing

jed L.
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El cliente no dejó un comentario.

Kelli M.
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El cliente no dejó un comentario.

Isaac S.
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El cliente no dejó un comentario.

Gilbert S.
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El cliente no dejó un comentario.

JOHN S.
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El cliente no dejó un comentario.

Robert H.
Clasificación:

UHaul should notify customer if location changes from where booked. Also, furniture dolly not available, so had to hand carry items.

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