Comentarios del cliente para Able Shipping Supplies

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Able Shipping Supplies

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Peter H. en

Grado:

It was never explained to me that this location would not be open for return at 3pm on Saturday afternoon. There was a Mickey Mouse sign on the door which said “we missed you. Call these two numbers for help” I called both numbers and they both went to voicemail. Neither was set up saying anything about U-Haul. I was unable to do mobile drop off as my phone wasn’t set up to do that. I called customer service and was first told that was my only option or to drive it on my gas and KM to another location. Which was not an option. I spoke to another person who helped me. The location store name on the bill didn’t match the store front sign. I was told by customer service that I would receive a email with closing info. I never got it. On Tuesday I received a text saying my rental had not been returned and I was being charged for extra days. I called the number provided and the person who answer never asked my name contract number or phone number. I explained the situation Briefly, to which he said it’s fine it’s been returned... but how did he know which truck I returned or who I was. I called customer service right after he hung up abruptly on me. They called him and he said his system was down. Customer service said I’d get my email by day end. Which I did not. Thursday I still had yet to get an email. I called again to customer service. And was told to call the store. As they had a hold on the contract. And there was nothing they could do. I called the store this morning once they opened. He said there was issues but he’d deal with it today. (Thursday). I just now received the bill. Overall horrible horrible horrible experience. What should have been a 10 min interaction for return took 5 days. And over an hour of phone calls. Not to mention the ONLY REASON I returned to this location instead of the one 10 mins from my house. Was that it was offered at a discount to return to this location. 30 mins away. I will NEVER use this location again. I have no idea how they are an authorized dealer. As my third rental this year. I’m very much considering never using U-Haul as my choice rental company. Extremely frustrated and annoyed

Dawn L. en

Grado:

I want to know why my bill says that I am only entitled to a refund of $26.34 when the total bill was $122.76 and $201.75 was debited from my account (May 18) at the time of pick up? To-date I have not been able to get to the store during opening hours as I was out of the country and don't get into Barrie very often so you still have all the money ($78.99?) to be refunded to me

Scott W. en

Grado:

I booked the required truck and moving equipment online for this location and everything was confirmed however, when we got there to pick up the truck, they did not have the one I reserved. As a result we had to take a much larger truck which presented a parking problem for us at the destination of our load drop off. Additionally, I also did the online check in to save us some time at the point of pick up however, none of that information was appearing in their system which ended up causing a fairly significant delay for us. We likely won't rent from this location again.

Chris B. en

Grado:

More employees or faster service

cassandra C. en

Grado:

El cliente no dejó un comentario.

wade A. en

Grado:

The owner/ desk person was very rude, and tried to overcharged me for a product. He even called me stupid.

Daniel M. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

Guarantee a pick up location make sure all mirrors are working properly Have someone go over vehicle prior to leaving have air conditioning working in vehicle

Pola T. en

Grado:

Great customer service.

Stanton P. en

Grado:

El cliente no dejó un comentario.

Mark K. en

Grado:

Location changed, truck size changed had to make extra trips due to this costing me more than the $10 in size difference and added 3 hrs to my day

MICHAEL H. en

Grado:

El cliente no dejó un comentario.

GERARD A. en

Grado:

This location recently took over a now defunct restaurant. It needs better signage. Onsite rep was very pleasant and very professional.

BLAIR P. en

Grado:

El cliente no dejó un comentario.

BASMA A. en

Grado:

El cliente no dejó un comentario.

PATRICK D. en

Grado:

Store clerk spoke very quietly and rudely, everything about the rental process was unclear and not explained to me. Received multiple phone calls harassing me over the course of the rental asking when I was returning the item, even though it was agreed that the rental was going to be of a certain length.

Kyle C. en

Grado:

I walked in and two guys were on the couch. Didn't even look like a drop-off location. I was honestly hesitant to leave the trailer as no one checked the trailer or gave me any kind of paperwork to verify there were no damages. I kept my original contract just in case. The receipt I did receive via email verifying there is no damage has no signature from myself or the store owner. How am I to know this won't come back to me for any future damage without signatures?! Was this not something that should have been done at the location?

LAWRENCE P. en

Grado:

Location is under renovation/start-up so rating location cleanliness would be unfair.

Lawrence M. en

Grado:

El cliente no dejó un comentario.

Sara B. en

Grado:

When we picked our U-Haul up, they did not have the 26 foot truck we ordered then we had to downgrade and get a 20 foot truck and then he threw in a U-Haul trailer. Thank God we brought a truck so we could take the trailer or we would’ve been completely screwed because we had to move in one day. Not only did the U-Haul guy at that location hook up the U-Haul trailer, it then dismounted from the Tahoe when we were driving causing a chaotic experience and luckily nothing was damaged and my boyfriend was able to stop the truck safely. Not only are we incredibly frustrated and very angry with the U-Haul guy - but he was in no rush, very lazy. We even asked what size of ball he had on there, he confirmed it was a 2 inch ball for the trailer and when we Looked at it on the side of the road during our experience, we saw that it was a one and 7 eights inch ball. So because of his lack of due diligence, my boyfriend could’ve seriously injured himself or lost his life. Thank God we were not on the highway. We are still very angry. I will not be recommending this location. Not professional. Maybe if he took the ear buds out of his ears, he could communicate with us.

PAUL Z. en

Grado:

El cliente no dejó un comentario.

Stacey L. en

Grado:

Fix pricing that was ridiculous. Location was well maintained and had lots of room to park.

CHRIS S. en

Grado:

All of the staff that we interacted with were so friendly and helpful. A huge shout out to the manager, who helped us to get our UBOX as quickly as possible despite the weather. We didn't get their names, but the driver of the Ubox and the woman working at the front desk on Friday, Aug. 2 were also very helpful and professional.

SIMON F. en

Grado:

Amazing experience. Quick pick up and drop off. Lisa is nice, very Polite and knowledgeable employees. Good price. Highly recommended.

Richard P. en

Grado:

I could not get the 5x7 trailer I wanted from any Barrie location, which was disappointing, during the middle of the week, in summer, but that is not the fault of the location. I have dealt with Frederick numerous times and he is always helpful and cordial..

KEVIN M. en

Grado:

Excellent service!

Samuel R. en

Grado:

The bike trailer was there when needed. Even got a chance to keep it longer than I anticipated.

sylva C. en

Grado:

Everything from customer care/service, truck to equipment was stellar. The agent was incredibly knowledgeable, swift at her abilities and so friendly that I felt like I made a friend. My needs and my time mattered. Thank you!

NICHOLAS F. en

Grado:

Love this place. The staff was so helpful and kind. I will always recommend this rental location to anyone I speak to. Very satisfied and Highest star rating as possible.

Ian M. en

Grado:

El cliente no dejó un comentario.

LAUREL L. en

Grado:

clean interior of cab. scuff marks on dog house. no big deal truck was well maintained and gave us no problems

RAYMOND F. en

Grado:

El cliente no dejó un comentario.