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James Bray
Customer Reviews for Greenbrier U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely would recommend! The onsite personnel was friendly and made the drop off easy!
Lewis JohnsonIt was hard to put in gear
Judith FreescCalled today no one returned my call , also was told I could drop off on Sunday all that was said and get 20.00 late fee or some crap and I rent here offen.
Todd KirkpatrickThey give me wrong information And now I have problem With the retun
Emanuel De assisI had a car hauler reserved at the 2850 Prince St location in Conway Arkansas, the person that helped us there was great but after we got the trailer hooked up the lights on the trailer did not work. He found us another trailer at the Greenbrier location (41 North Broad St) 15 miles away. We picked up the trailer and drove back to Conway and loaded the car to be towed on the trailer and discovered the straps that go over the front tires were worn away. The ends of the straps were worn away so much that they would not reach the ratchets. I had brought my straps, so I cut one in half and looped it to the end of the existing straps and made it work. Your Maintenace of the equipment is terrible, accidents waiting to happen! Both of these trailers needs to be repaired before they are rented out again. NO lights on a trailer??? I did take photos of the short straps on the second trailer 207450 MD.
PHIL LANCASTERMaybe offer pickup truck rentalls
Robbie brockPerfect in and out. The staff at my pick up location made this an enjoyable experience.
ED SPAETHIt was spot on, no changes necessary.
Frank DaleyCURTIOUS AND FRIENDLY GREAT EXPERIENCE
scott smithEverything went great
Terry JohnsonVery professional. Explained everything.
Cindy MoffittNo issues with dropping off the truck. The attendant was very helpful and friendly.
Jim BorotaOverall experience was great. I really appreciated the young man at the front desk going above and beyond. My driver’s license wouldn’t scan and I had been putting it off forever because i hate taking pictures but it was long overdue.
Alyson SmithOnly rent for days you a sure you will use it. I rented for 3, returned in 2, got charged for 3.
TRAVIS NELSONNo improvements needed!
Melanie HottWorkers are rude…and not on time.
KEVIN GUIDENProcess was quick and easy. Marcus was extremely helpful!
Susan HarmonQuick in and out, friendly and helpful personnel.
Samuel HuttoIdk where to begin.. I was completely misquoted for starters. I had to go to multiple locations to acquire the truck and trailer. Ever chain of canned has epically failed, other than Victor; who was the only competent employee I dealt with. I was way overcharged and completely neglected by multiple chains in the command. To say I’m insulted, would be a gross understatement. I will do whatever in my capabilities to refer business elsewhere based on the callousness I’ve received. Victor was very polite and capable, and should get a raise.
Anthony ColquittTrailer was not ready way out in back of location stuck in the mud had to assist worker with my 4 wheel drive to get out of water in mud went in the day before and was told they would have it ready not my duty to lock my truck in 4 wheel drive and get trail out of mud very poor service and I do rent from this location often.
Todd KirkpatrickBe more accurate on rather or not the equipment is available at said location. The manager of the location that I used had to delay things a bit in order to go get the equipment that I had reserved. Yet, things ended up good as far as the actual time I needed the equipment for. No extra accomidations needed by me!
Jeremy RobertsVery helpful even in pouring rain!
BILL FRYEVery awesome young man proceed every thing quickly and that’s important when you have moved such a long way kudos to him
Terrie Sutterfielda drop box for keys would be helpful.
Catherine whitleyThe 20' box truck that I rented was so loud that I wished that I had a set of ear plugs. This vehicle definitely needs to visit a muffler shop! I'm glad that I only had to be in this truck for 150 miles.
billy jonesEvery thing was good
Billy Price