Customer Reviews for Able Barrie Moving
(U-Haul Neighborhood Dealer)

1,470 reviews

62 Commerce Park Dr Unit F   Barrie, ON L4N8W8

(705) 417-1529

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 6 am–10 am

Services at this Location:

Contact Us

(705) 417-1529

62 Commerce Park Dr Unit F
Barrie, ON L4N8W8

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 6 am–10 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cory Pecor 
Rating:
5.0

Customer did not leave a comment.

Aliaksei Smantser 
Rating:
5.0

It was worth using a UHaul 15’ moving truck for the first time & I would use it again in the near future

Zelia Tereso 
Rating:
5.0

Customer did not leave a comment.

BRENDA BARCIER 
Rating:
5.0

Excellent experience! I would highly recommend this U-Haul location and will rent from them in the future.

Vivian Nwanna 
Rating:
1.0

I received confirmation of my 26’ truck the day before the reservation date. It was only at pickup and trying to do online p/u and having problems doing so did I realize that it was not available. I called in for help -there was a lot of confusion and ended up with a new reservation being made with problems at my end being able to access the reservation without my driver being present. This added to the horrible mix up at your end on where / which lockbox to get the key from. We were attempting to open the lock box for an hour and 40 minutes waiting for help from uhaul, mostly because my calls kept being cut off, requiring me to call back, wait on line and repeating my problems. Also we were outside in the snow, blowing wind and cold trying to open the lockbox. I had no choice but to accept the smaller 20’ truck which I knew would not be big enough. I was right and I had to pay someone to bring the rest of my property. The additional mileage and $50 was not close to being sufficient to cover costs that I would not have incurred if I had got the 26’ truck you confirmed the day before. I am looking for restitution of my additional costs. I will be considering my options while I await your response. I AM ABSOLUTELY DISGUSTED WITH MY EXPERIENCE THIS TIME. The lack of concern and care from your employees at my predicament is SHOCKING AND DISAPPOINTING given you had created it. I have used you in the past and given very positive referrals to family and friends…this I am reconsidering and will be sharing this on social media Looking forward to your actions to rectify this and restore my TRUST in uhaul. Thank you

DAVID PERRY 
Rating:
3.0

I was given a broken trailer

Alex Martin 
Rating:
5.0

This location was super helpful. Very knowledgeable, patient and welcoming. Because of the staff at Able. I definitely would continue to do business with U-Haul.

JASON HASBID 
Rating:
5.0

Very helpful and friendly staff.

DIANE VANPERKOOY 
Rating:
5.0

Customer did not leave a comment.

Jon Adsit 
Rating:
5.0

I've had to use U-Haul a lot recently due to an unfortunate amount of moving and the crew here has made that process a lot easier on me with no pressure and a lot of help with getting vans and trucks quickly. Thank you

ANDRZE SMUTEK 
Rating:
5.0

Customer did not leave a comment.

JACOB EHIGIATOR 
Rating:
2.0

Our pick up date was January 1st (New Years Day) and I was nervous that no one would be on-site resulting in not getting uor trailer that we needed. I called the pick up location multiple times ahead of the day and left messages for someone to confirm and there was no response. On the day of pick up there was no one there, I called a phone number and was instructed to take it and text a photo of the hook up. I checked in on the app. The next day Uhaul indicated my reservation was cancelled (even though I had the trailer), It was 2 days of phone calls to sort it out. Not an enjoyable experience.

RICHARD JAMES 
Rating:
2.0

I rented an 5x8 trailer… Was asked to pick it up via Uhaul app.. because location was closed on wednesday at 2pm Returned it friday at 8am Was charged $289.xx On Jan 2nd… Im cool with everything if i am refunded

matt gilbert 
Rating:
1.0

This location is not staffed. No one to help. We were texted by the dealer that the dolly and blankets we reserved were not available even though we could see the items inside the store. The store was locked even though within “open” hours. Worst experience I have ever had with U-Haul. U-Haul should seriously consider revoking this location from its options. If I could give a rating of zero stars I would have.

Blake Reeves 
Rating:
5.0

Location is great and service was quick! I made online reservation so I was in an out in like 4-5 minutes. The lady there I didn’t get her name was very pleasant an explained everything I needed to know as I’ve only ever rented trailers from u-haul

Jordan Godkin 
Rating:
5.0

Perfect no issues!

Ojay Ellis 
Rating:
3.0

I filled up on gas before drop off, but was charged an additional fee at drop off for gas, and this has not been resolved yet.

Mark McDonell 
Rating:
1.0

Two back tires deflated after one trip. The person at the counter didn't do a walkthrough of the truck to see if there was any damages. The engine light appeared later during the day and the truck stopped twice while stopped. Overall, bad experience that could have been prevented if we were given a better truck from the start.

JASMINE BORDER 
Rating:
2.0

Nobody in the building every time I’ve visited this location. I’ve shown up for trailers and nobody’s been here. Cancelled and gone to Essa Road location. Van rental went well due to the fact that it was self serve pickup. Voicemail is always full. Overall bad experience here except for my recent one because I checked myself in. Should turn this location into a fully self serve instead of relying on the business. Van however was dirty when I picked it up, and was parked on an angle not in the lines. All vans were parked horrendously. There’s also an unplated U-Haul van here with smashed out windows and beat up. This location obviously doesn’t care about their customer satisfaction. Use the U-Haul on Essa Road (Whimsical Emporium) or Cash Express on Dunlop for a better experience.

Ryan Dumais 
Rating:
5.0

Great customer service. Second time renting from this location and everything went smoothly.

Monica-Margarita Shevchyk 
Rating:
5.0

Customer did not leave a comment.

Warren Berbano 
Rating:
4.0

Customer did not leave a comment.

Donald Pettifer 
Rating:
5.0

Outstanding Service! Definitely recommend to everyone looking to rent. Marianna was very professional and knowledgeable!

kayal todorowich 
Rating:
3.0

The van wasn't cleaned well upon pickup, and I had to clean up the previous drivers' mess -- irritating.

Adam Genno 
Rating:
5.0

This is a great operation. The owner is a very kind and honest individual. My Cargo Van was clean and ready. Pick up and drop off were very easy. We are lucky to have this business in our area.

DONGMEI WU 
Rating:
5.0

Customer did not leave a comment.

Gary Holling 
Rating:
4.0

Customer did not leave a comment.

Fabian Delgado 
Rating:
5.0

Customer did not leave a comment.

Igor Kosanov 
Rating:
5.0

I just want to say that the staff at this location are very professional & kind. I've never met such kind costumer service employees. They are wonderful and demonstrated a good knowledge of their job. I will go out of my way next time I need U-Haul, to go to this location. Happy Customer.

PHILLIP COVELL 
Rating:
1.0

Improve communication skills of customer service, accompany customer outside, offer to help hook up trailer, do walk around to explain things and thank me for my business.

michel myre 
Rating:
5.0

The reviews from previous customers made me had some concerns before picking up / returning my vehicle, but everything worked out great. The people were efficient & kind, my concerns proved to be unwarranted. Will recommend.

OLUSOJI OYEBODE 
Rating:
5.0

Super quick and friendly service. This is my go-to U-Haul location in Barrie. They always have a great selection of equipment and are friendly and easy to deal with! Highly recommended.

harold bishop 
Rating:
5.0

I had a great experience. The staff was very kind and professional. The truck was in tip top shape and well maintained. I would recommend this location to a friend!

KENNETH WOODS 
Rating:
5.0

This location was very professionally run. Thanks to the courteous staff.

RANDY MCNABB 
Rating:
2.0

Stephanie from customer service at u-haul was helpful and great. However, the Able moving location tried to scam me out of 100$. Lucky I found the charge on my card and disputed it with the bank. The 100$ claimed to be from U-haul but when I called to confirm they told me that charge was not through them. Use another Uhaul dealer if you can.

Joshua Caruso 
Rating:
3.0

Customer did not leave a comment.

Steve Nichol 
Rating:
5.0

Customer did not leave a comment.

FERESHTEH ULMAN 
Rating:
2.0

The representative that worked there was rude on the phone & in person. Too bad this location is convenient for me. Needs training on customer service.

Farhad Nadi 
Rating:
4.0

Customer did not leave a comment.

Richard Franke 
Rating:
5.0

Was great the way it was

ROBERT SEWELL 
Rating:
5.0

Customer did not leave a comment.

KARINA VASQUEZ 
Rating:
2.0

The location and equipment inventory was good but the experience with the personnel was unpleasant. On the phone he answered through a speakerphone with a lot of echo, it was very difficult to understand what he said. He stopped answering questions while the call was still running without warning why or saying when he would resume the discussion (or he might have said it but it was impossible to understand amid the echoes. In person, he was not amicable. His safety check of the equipment was summary (did not check turn-signals and brake light until asked).

Robert Vos 
Rating:
3.0

The sales agent was great! But U-Haul as a company is stupid and ridiculous! All the hidden fees, and the lack of trucks in my neighborhood made the kms expense significantly more expensive!!! I’m never using this company again

Averil Darkwa 
Rating:
4.0

Customer did not leave a comment.

Bryan Da silva 
Rating:
5.0

Customer did not leave a comment.

Guilherme Vieira Cerqueira 
Rating:
5.0

Customer did not leave a comment.

Blake Williams 
Rating:
5.0

Customer did not leave a comment.

John Searle 
Rating:
5.0

Everything was great I just moved to Barrie and they were very welcoming. They were very organized and clean also the 2 beautiful ladies there were very polite and helpful!

ANDERW BRUDNEY 
Rating:
2.0

No attendant on site to confirm all good with pickup. Did it over phone. Hard to understand. Tail light on trailer was burnt out. Was told not an issue.

Adam Zohar 
Rating:
3.0

Customer did not leave a comment.

David Randall 
Rating:
1.0

Customer did not leave a comment.

Gurpreet Singh 
Rating:
2.0

Truck body floor had a huge hole in it that was covered by a piece of wood... My 20 year old son fell through the hole and needed to be bandaged up.. I have notified the U-HAUL location and the truck has been sent for repairs.. When I told the staff at UHAUL about this they asked me to call head office and did not help any further... I will not be using your services again. And I have been loyal customer for 30 years.

Marcus Bennett 
Rating:
1.0

Explain the uhaul contract to people before they complete their rental agreements and pay thousands of dollars

KARLA HILL 
Rating:
4.0

Customer did not leave a comment.

James Graszat 
Rating:
5.0

Customer did not leave a comment.

BRIAN DALZIEL 
Rating:
5.0

Customer did not leave a comment.

Rafail Svirski 
Rating:
3.0

Customer did not leave a comment.

Eva Robertson 
Rating:
5.0

ensure returning customers have cleaned out the trucks. The one we had was full of debris and screws

ROBERT SCHAETZLE 
Rating:
5.0

The person running the facilities was very knowledgeable and professional

ARNOLD KENNY 
Rating:
1.0

Refund of deposit was not automatic had to call and call for this

Sandy Fera 
Rating:
4.0

Very user friendly very well organized easy access to units very nice

LEWIS chaytor 
Rating:
3.0

Customer did not leave a comment.

Barry Pike 
Rating:
1.0

Trailer was snow-covered and extremely dirty..... was given no assistance to clear the snow or connect the trailer. Agent incorrectly processed payment per U-Haul procedures (paid by Visa but processed as cash).

thomas hayes 
Rating:
5.0

Customer did not leave a comment.

Tracy Raves 
Rating:
1.0

No service available and when I tried to call the voice mail was full and the customer service line wasn’t any help.

Ovidio Martinez 
Rating:
5.0

The two ladies working were friendly, helpful and a pleasure to do business together.

Ariel Forshaw 
Rating:
5.0

She was fast, efficient and friendly. I will use them again.

Paul Rykiert 
Rating:
5.0

A big sign at the entrance I think would help for business

Jeff Yaxley 
Rating:
5.0

Marianna was so very positive and kind. I enjoy renting there.

ANDREW DE JONG 
Rating:
5.0

First time renting a UHaul, customer service was great.

Chelsea Patterson 
Rating:
5.0

There is nothing you can do to improve the situation everything went smooth and well I would use this place again

DANIEL ZAFRAN 
Rating:
1.0

Horrible experience. There was supposed to be someone there when I picked up the truck but there wasn’t. I had to call the number on the door and the guy directed me to a lock box and for a good 20 minutes kept telling me the wrong code to the box. I was so annoyed. He made us very late for where we had to be. There was also a ton of moving blankets in the back that took up a bunch of space. I will never rent a vehicle from that location again. Absolutely terrible experience.

Jennifer Emsley 
Rating:
1.0

Location was closed when I showed up and had to wait for the employee to show up which ended up causing extra work as our help was not able to stay and help load the truck. Truck cargo box was dirty and had to clean before our move. Not a good experience and would rent from a different provider next time.

Bryan Giffen 
Rating:
1.0

My pick up location was changed to this location in last minute. This location was an hour drive from my place. Very unsatisfied with the reservation experience in total. I did my reservation two weeks in advanced and still didn’t get what I booked and had to drive for extra hour to pick up the truck. U-haul it’s not reliable at all.

Mohammad Shakiba 
Rating:
5.0

Customer did not leave a comment.

KAREN HODSON-WALKER 
Rating:
5.0

They were very professional and accommodating to our needs.

Harmandeep Pannu 
Rating:
5.0

The woman who helped me out was very nice and extremely attractive. Would use the location again 10/10 !!!

Dave Woodrow 
Rating:
5.0

Gracias Merianna por su auuda y su cervicio exelente

Shalena McKeachnie 
Rating:
5.0

This is the 3rd time I've received excellent customer care. Would highly recommend this location.

RICK BAETZ 
Rating:
5.0

Customer did not leave a comment.

Loris Brusut 
Rating:
4.0

Customer did not leave a comment.

Margaret Losonsky 
Rating:
4.0

Customer did not leave a comment.

Allan Hutton 
Rating:
5.0

Personnel was very helpful and efficient.

rene yovla 
Rating:
5.0

Marrianna and the lady at the front desk were very friendly and helpful. Thanks.

RICK BAETZ 
Rating:
1.0

Was charged 220 dollars to use truck for 4 hours, retailer gave me keys disappeared for the day, when I did my circle check before leaving the doors were locked and I was given keys without door or back door lock keys took an hour to get ahold and was charged that hour in the meantime. Very poor condition of truck with 1/4 tank of gas when received the keys

Kevin Cropper 
Rating:
1.0

No one was there when I showed to pickup trailer. Showed up to scheduled appointment 20 minutes early and employees had left even though I called ahead to make sure someone was there. Then was told over the phone that my visa debit couldn't be charged over the phone but the next day my card was charged 745$ when the rental was only 200. Then after the trailer was returned I was charged the 200$ by aqua bay u haul dealer even though I was already charged 745. I still have not received my refund. Great service stealing money from a customer at Christmas time.

brady monk 
Rating:
3.0

I rented a 6x12 trailer. However the inside measurment of the length of the trailer is only about11 and a half feet. 12 feet measures to the end of the trailer beyound the door. I had an item 6'9" to move so this made things very difficult.

Ernie Dodgson 
Rating:
2.0

Desk service and information was unprofessional, truck condition was poor (smelly and flat tire warning light on). Only received a detail invoice after calling u-haul and request one. Have some extra charges that were no explain at the beginning.

GUSTOVE COBOB 
Rating:
3.0

Equipment was excellent. There was no attendant present, but pickup was fine via phone and text messaging. The problem was on returning contact could not be made with the attendant as there was no answer and his mailbox was full. Customer support however was excellent and handled my extra day cancellation and refund perfectly.

Ronald Regan 
Rating:
1.0

You charged me a $25 cleaning fee for some reason, the van was left in the exact shape we picked it up. You charged me another $47.40 for mileage when I was asked to provide an estimate for KM's I did so and that was part of the original ad, no extra charge for mileage. There was nothing on the website about the first 149 km's being free. This is nothing short of robbery. I expect repayment of $75.65 immediately.

Ken TOOBY 
Rating:
5.0

Customer did not leave a comment.

Robb McNamara 
Rating:
4.0

The New Liskerd uhaul dealer told me I could of rented cheaper if I would have brought it back from where I rented from. No one told me this.

Alan Smith 
Rating:
4.0

Easy to collect vehicle and manage paperwork.

EDWINA ARNOLD 
Rating:
1.0

This location was hard to get a hold of through the phone. I tried to call the day before to confirm my reservation, the voicemail was full and no one called back. I did get a hold of Uhaul head office and they confirmed my reservation as it was scheduled online. We arrived to pick up the enclosed trailer at the time of our reservation (8am). When we arrived there was no trailer, and the location wasn’t open. I had to call the phone number on the door, again no answer and voicemail was full. Around 8:15 the employee arrived to open the store, but the trailer was not returned until 8:40, and by the time everything was settled it pushed us an hour behind schedule. This was very unreliable and frustrating experience working with this location.

Kaitlyn Kenniphaas 
Rating:
5.0

Great customer service the employees are very friendly and helpful. Smooth in & out! I'll do it again and recommend to others!

WAYNE BERNIER 
Rating:
5.0

I don't have any complaints. Yolanda was very helpful, friendly and courteous.

CORY BUSH 
Rating:
1.0

The truck we rented was literally a death trap.. it stalled frequently causing the truck to jolt to a complete stop and put us and everybody on the road with us in danger. The truck we rented should be taken off the road

KEATON DEAN BALES 
Rating:
5.0

Only concern was electric connection cable extender, needed to get from another trailer, all worked well at the end. Store Attendant service was excellent! Please let him k ow.

Carlos Nascimento 
Rating:
3.0

Interior of cab was not exactly clean, Remote/drop location would make it impossible to deal with immediate needs such as low oils and/or fluids .. ( that were not required this particular time), your milage rates are very high, it's convenient for after hours and holiday rentals.. that's it.

ANDREW BALLAST 
No reviews have been submitted for this location.

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