The service was great. I ended up having to extend our rental for a few hours due to some unforeseen circumstances while moving and was worried about really high extra charges but there wasn't any.Richard M.
Able Barrie Moving
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Poor costumer service. It took more than 48 hours to process the return. The crew should be able to explain the hole procedure to the client instead of wait till the client call them complaining. I would definitely recommend U-haul from another location but this one I will avoid and strongly suggest to anyone to do the same.Moises V.
Horrible beyond words! I booked online for a Saturday pickup and the place was closed at 11am! So I just hooked up the trailed myself and took it. Can you imagine if I had reserved a truck and needed the keys? Since when is renting a trailer self serve? The only thing that made this ok at all is I called U-Haul to tell them I took the trailer and they were great and very helpful. Returning was easy as well as I could do everything from my phone. But this place is a joke. How can they be closed but yet still take the reservation?steven E.
Drop off was great.....there was a drop box. Pick up....whole different story.....no one there, the app was useless to contact customer service since their hours don't begin until 9am. When I contacted the 1-800- line, the rep was awesome and did what she could to help out, but without someone on site, that was limited. Another customer arrived 30 minutes into our dilemma and ended up contacting the site owner. Once we did same, we found out where the keys were on our way within 5 minutes. The 50 minute delay between arrival on site and then were beyond frustrating................Harley L.
El cliente no dejó un comentario.Grygoriy T.
El cliente no dejó un comentario.Peter N.
Some furniture blankets were dirty and wet. Otherwise everything went well.Douglas U.
The cab had not been cleaned or sanitized for COVID. At the very least cleaning wipes should have been provided. Additionally my credit card charge does not match my usage.Dorian D.
Un-safe, doesn't care about customers. I called U-Haul Customer Service and was promised a callback from the Area Manager but never got one. Clearly U-Haul does not care any more than this location does. *** I have had over 15 other U-Haul rentals in the past 3 years with only 1 small hick-up and no complaints.Wayne P.
Although I called them and told them when I was returning the truck, which was before noon on a weekday and during normal business hours, the place was locked with no sign on the door saying when they would be back. I waited for 15 min. No one arrived. So I threw the keys in the drop box and left. My concern was no one was there to confirm I returned the truck with the two dozen blankets folded and swept out, and no damage. And I haven't received a final receipt via email.BRADLEYW C.
have agent finish dealing with one customer before moving to the next , agent should not assume customer knows how to hook up trailer etc.joe P.
Smooth transitionRON W.
El cliente no dejó un comentario.Jason M.
I found the steering a little loose. Some maintenance needed!Cassandra S.
Be organized. Greet people at the door. Do not have a be right back sign in ten minutes. And always over promise and under delivery because I was promised a refund and didn't receive it. Your company is the worst in following up with their wordNatalie G.
The experience was great, customer service representative was friendly and helpful.Nancy M.
El cliente no dejó un comentario.BRIAND O.
Staff were very helpful and made the whole experience very easy. Would definitely rent from this location again!Julie S.
El cliente no dejó un comentario.CARLOS F.
Make sure that when someone books a truck more than a month in advance that the truck is in the area where it was booked. Not send them to a location more than an hour away only to find out that it was at a different location and then try to book it out when the person that reserved the truck was on the way to get it. And calling head office was no help!!! Worst experience renting a truck ever!!!laurie B.
El cliente no dejó un comentario.Dmitri S.
El cliente no dejó un comentario.Justin C.
El cliente no dejó un comentario.Mohammed K.
Poor customer serviceOleh K.
When I picked up the truck, it had 41 miles to empty on the gas gauge. I was in a hurry and didn't plan for a stop at a gas station. I also didn't know how much gas I would use, so, since I returned it with well more than when I started, I ended up overpaying for gas.Kevin W.
El cliente no dejó un comentario.Tanya B.
Quote given online for 9ft cargo van was for $19. After picking up vehicle I checked my email for paperwork and the bill said $89. 6 hours later I dropped the vehicle off and wanted to talk to someone about the price, but the only person there was on the phone and I was in a hurry. I should have waited and talked to him though, because checking my email 2 days later I found 3 different bills, with 3 different amounts(ranging from $119 to $155) all sent my way for the same rental. Clearly their pricing is deceptive, and it seems like they're completely unorganized. I will look to other companies when I need to rent in the future.nathan D.
Not marked out very well Hard to find No signs by streetHowie S.
We went to this location to pick up our 26ft truck, which we reserved the day before online. Set the booking time for 8am as that was when the business opened. When we got there at 8, there was no one there. The guy finally showed up 15-20 minutes late. Even though he was late, he did not seem to care and slowly proceeded to open the business, and eventually got to us. He did not seem to even be aware that there was a reservation for that morning. He was confusing, hard to understand, not very good with customers, and seemed impaired(and by that I mean hangover/drugs/something). He did not explain how to verify/dispute if the mileage or fuel was not as the contract stated or even tell us what they were. He emailed the rental agreement to me with the info, but I was unable to access from my phone. When I got home, I looked at it and the fuel was 1/8 tank more than what was actually in it. I called to tell him, and he said he would correct it. When I returned the truck, it had not been corrected at all. Good thing I took pictures of the dash when we picked up and again when we dropped off. The place I returned it helped me with the issue and made the correction. I will never, ever go to this location again, nor will I ever refer anyone to it. And being that we require Uhaul trucks and services for business purposes to haul large items that we cannot fit in our own trailers, I would not consider this place ever again to bring my business. this location should be avoided and not represent Uhaul anymore. Give the contract to someone who cares about customers.Kevin W.
Easily will recommend again and again. Whole process was simple, convenient and fast. Staff answered all my questions and helpful. The experience really helped set the tone for the whole move. Thank you for everything. SSorin A.
I was charged on my credit card for the service and I also paid in store. I've been double charged. Can this be fixed please.Kristina K.
excellent staff, great experience..Kerry A.
Don't charge for 150kms when I tell you I'm only doing 10kmsTyler G.
Staff (manager?) not wearing a mask (breaking the law) unlike every customer, unfriendly. Trailer tire pressure way off and I assume not even checked.Keith N.
El cliente no dejó un comentario.Thomas F.
Upon arrival for our 4 pm pickup at 330 the location was closed. The fellow there informed us that they usually close at 1pm so was almost without a truck on moving day. Thanks u haulPeter M.
Difficult to find this location. Located in a "cake" store. Signage will help.Paul H.
Location in proximity to our house was perfect...thank youLINDSAYW M.
Lights were not working on trailer. We misunderstood the fact that we had to return trailer to same location as we picked it up. Upon realizing this we attempted to return it the following day, but they they closed at 1pm and we were told we could not return it with no one present. Returned it the next day, was told someone would be there, no one was, but it was ok to leave it there. Why was it ok that day, but not the day before? Poor practice, customer service was terrible, no one was helpful or accommodating, or understanding of our admitted mistake. We will not be returning nor will be recommend this location to any one.Stan C.
the drop off app process did not allow to upload pictures - I already locked the truck and drop keys off in drop box. When I started to use the app the photo had to be live vs. saved photos. Opportunity to improve client experience - I hope that I am not charged the $20 for convenience fee to check truckAndrew C.
Bradford was were i should of picked up , not there , had to drive 1 hrs out of way to pick up and drop off . not happy . Next , bill should be 22.00 dollars got billed 45 .00 why? It would be nice if i get a call back .mark W.
El cliente no dejó un comentario.darlene R.
El cliente no dejó un comentario.Paul Z.
just keep doing what you doing nowMohammed A.
El cliente no dejó un comentario.OLGA L.
Verbal disclaimer of additional fees.Braydon M.
Counter person didnt have keys, I had to go out to truck and get them and bring lock box in. this is second time renting from this location was not impressed 1st time eitherMark K.
This location was fine to deal with HOWEVER the one on Dunlop st is terrible. Very rude and employees very uncaring with our frustration. Had 2 rented and had to run all over town to find one as they were scattered. Finally got 1 of 2 we had requested. The second we couldn't get till 2 pm which was no help at all plus after all our frustration with employees they said they wouldn't rent to us at 2 pm Ended up Penske trucking for our move. Will never rent from U-Haul againMicheal K.
Need to improve the corporate reservation system, very poor and cumbersome.William C.
El cliente no dejó un comentario.HEIDI M.
El cliente no dejó un comentario.Luis Augusto D.
Customer Servive rep was rude, talking to wife on the phone most of my experience, Couldn't tell who was talking to. Mumbled, couldn't understand him. 0 out of 10 for customer service.Brammer L.
El cliente no dejó un comentario.James M.
Great trailers. Great price.LEONARD T.
More staffMario C.
This location needs better signage. Especially for a U-Haul moving place where people don't know the city well enough. It was hidden at the back of an industrial complex.Justin B.
Thanks for your professional serviceBruce H.
My only complaint with this location is although the process went smooth for the most part the representative did help a gentleman who arrived after us before us. It appeared they knew each other or maybe he was a mover who was there often. We were working on a strict timeline so this was irritating. We never mentioned it to him or complained at all but my husband and I were frustrated.Blair M.
Everything went exactly how it was discussed.Joanne B.
Too many issues - and the charged amount is NOT correct. Call me at 416-460-2131 Andrew Lucas Contract # 93766084Andrew L.
The only issue I had was that the left turn signal was not working, but the brake lights did. Since my truck turn signals could be seen it wasn't a big issue.Patrick A.
Handy friendly service...Matthew G.
El cliente no dejó un comentario.ERO D.
Truck was at 1/4 tank and not at correct mileage upon pick up, had to lay tarps down as back was coated in grease, Spoke with. Representative inside and he said he would make the changes to the documents before drop off. Half way down to Brockville and the hydraulic braking system began to pick and choose when the truck had brakes. Truck is unfit for the road until repairs are made will not recommend pick up location everJohn V.
Billed me extra charges that I wasn't aware of that double the bill to what I expected or quoted.Jeffrey B.
A Sign on the street and maybe the sign on the store could be a bit bigger.Robert S.
El cliente no dejó un comentario.Alison S.
The owner is very rude. I own a small moving company and will not use this location againTARA S.
El cliente no dejó un comentario.Irmina K.
Submitted the online check-in feature, about 15 mins later, on my way to the pick up a man called, did not speak clearly, did not say "This is _____ from U-haul". Sounded short said is this "Chris you picking up the trailer, I did not understand him right away, and asked who this was. When I arrived, he took information did not tell me where the trailer was until I asked and he said, its the big one. No customer service skills at all, no Covid-19 precautions on site. The building was also labeled wrong on the sign, U-haul in the window that wasn't visible right away.CHRISTOPHER A.
Picking up truck was awful experienceGordon M.
El cliente no dejó un comentario.Lise L.
I did not actually deal with this location, it was closed soni just dropped key and calledShelly F.
El cliente no dejó un comentario.David P.
Instructions were not clear. The truck had completely worn out windshield wipers. Had to pull off the road because I could not see in a downpour. I haul rep told me to drop the keys in the box when done and once they were in the box I saw that I needed to get back in the truck to take photos. That should have been explained at pickup.Karen M.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Geoff A.
Worked good for me. ThanksNicholas P.
Your vehicule should be clean between clients and specialy with the covid-19 going around it is simply dangerous and unresponsable to rent a dirty vehicule not sanityze at least. I'm stun by the lack of knowlage and respect you guy's have toward your clients.daniel G.
El cliente no dejó un comentario.JOHN S.
We were moving household items and boxes and we had to spend approximately 15 minutes washing and drying the floor prior to putting anything in the trailer. I've rented from this location multiple times in the past and this is the first time that it was not satisfactory clean.Stephane R.
The one light on the trailer didn't work and the ball lock bolt was broke.Jennel H.
El cliente no dejó un comentario.Clyde H.
El cliente no dejó un comentario.Roman S.
El cliente no dejó un comentario.Paul R.
I rented a trailer. There were lights on the trailer that didn't work. One of the tires on the trailer didn't hold air. I had to keep blowing it all day as I was using it. Trailer is not maintained.Kevin B.
Easy dropoff procedures.Reginald L.
El cliente no dejó un comentario.Krista P.
The vehicle wasn't as clean as we had previously received. The windshield was very streaky causing a dangerous situation when driving I to sun tight The interior wAs in need of clean - floors/seat/rear (box) Not our typical experience with this location. We were disappointed this time but would happily provide them with another opportunity to use their services.Jennifer B.
El cliente no dejó un comentario.SHANE I.
El cliente no dejó un comentario.Krysten C.
Dennis Tarsey owner of Utopia UHAUL always provides excellent customer service. I would highly recommend Utopia UHAUL before any other locations within the Simcoe County Region to friends & family. They always go above and beyond to ensure there customers are satisfied. Thanks again Dennis you guys rock! We will be referring all future rentals to your location. Tyler CampbellKevin C.
El cliente no dejó un comentario.Ron C.
We booked a trailer online but when we went to pick it up at another location in Barrie, no one showed up to open the door, so we made a call to U-Haul. This set us back about 45 minutes. U-Haul did a great job of contacting the District Manager, Traffic person, found another trailer and sent us to the Commerce Drive location to pick it up. This location and service was awesome. The gentleman had us out the door and hooked up within minutes. We were able to make our destination and return in time for the rest of day to go as planned. I would definitely recommend the Commerce Drive location to others and I will continue to use U-Haul for my towing needs. Thank you U-Haul for your customer service. You stepped up and made things happen for us.Karen H.
The app does not work. It wont accept the photos, and with tje happy not here, it took me an hour to work out how to return the vehicle, and got charged an extra $10 for that and the fact that the petrol was recorded wrong upon pickup, it was actually half full, not 5/8ths which is how I returned it. We eventually managed to use the website to return it, that did work.JEREMY A.
The Ice was not cleared off the windshield when picked up and there was no scrapper in the Vehicle. I spent 10 mins and probable $10 extra in gas warming the vehicle enough to melt the ice.Paul M.
verify mechanics on ivehicule before rentalpasqualino M.
I did an mobile drop off, but the location was easily accessible, well lit and convenient.Michael F.
The location is not advertised as a Able Barrie Moving. You will notice the Uhaul trucks and 1 trail or, however it is located in a coffee shop. Once we got in I was told I had to put down a $60 deposit which was never mentioned before and I ordered the tailor on the Uhaul website. To add, I could not return the trailer to any Uhaul location, making my move difficult. Luckily my friend was the driver and he returned to Barrie from Toronto to drop off the trailer. I was told on Saturday by the Uhaul worker at the shop, I can come by tomorrow (Sunday Feb 16) to get the deposit back (roughly $25). When my friend who drove the trailer went in, the shop was not open even tho it was suppose to be until 12pm today. I expect that I will be receiving my deposit back and if not by Tuesday, I will be contacting Uhaul customer service. This should have never happened.Vanessa M.
We arrived to find the business closed, even though business hours were posted online. We were instructed to call head office and they flatly refused to acknowledge the business should be open, that we had booked a specific pickup time and generally were overall unhelpful. When the business finally opened 45 mins after our scheduled pickup time, the owner did not have the proper info regarding the amount of fuel in the rental van and when we went out to the vehicle, no inspection was conducted by employees prior to our taking the vehicle. They also did not clear the snow off the vehicle and we were made to do that as well. Greatly unsatisfied with our entire experience at this location. Will not visit again.Travis C.