Customer Reviews for Able Barrie Moving
(U-Haul Neighborhood Dealer)

1,313 reviews

62 Commerce Park Dr Unit F   Barrie, ON L4N8W8

(705) 417-1529

Location Hours

  • Mon-Fri: 8 am - 1 pm
  • Sat: 8 am - 12 pm
  • Sun: 6 am - 10 am

Services at this Location:

Contact Us

(705) 417-1529

62 Commerce Park Dr Unit F
Barrie, ON L4N8W8

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 1 pm
  • Sat: 8 am - 12 pm
  • Sun: 6 am - 10 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Better signage on the building - this location was previously a Cafe I think and the signs that promote that it's a U-haul centre are not visible from the street, and are relatively small compared to the Cafe signage. Make the business more visible

JAMESM N. 
Rating:
3.0

Customer did not leave a comment.

Dale B. 
Rating:
1.0

Very sketchy inside. The man working the desk had no mask, did not greet us when we walked in and said “what's your name”. He then proceeded to tell me my credit card was declined which is not accurate and made me pay a $200 deposit. When I went back the next day to get my money back he said he was going to etransfer me then proceeded to etransfer me from a personal account of his.. Overall so unprofessional and I felt like I was being scammed the whole time.

MEGANAMBER S. 
Rating:
3.0

All I can say that after I spent a lot of time in order to return a rental unit through your electronic process, I was told an email to be sent out for my receipt. 24 hours later there is no receipt.

GEORGES L. 
Rating:
5.0

Customer did not leave a comment.

Simeon A. 
Rating:
5.0

No improvement necessary at this location

VERONICAE M. 
Rating:
5.0

Customer service lady was amazing! Very friendly and would definitely recommend going!

DAVIDALLAN S. 
Rating:
4.0

Customer did not leave a comment.

Spencer L. 
Rating:
5.0

Agent on duty was extremely helpful, polite and well informed of his duties and equipment. I have lived in this area for the last 8 years and when needed will always use this U-haul vendor.

DARCYW H. 
Rating:
5.0

Yolanda and her crew was great. It is the best UHAUL place in town that shows great and convenient services and so kind to customers compared to other shops. Also they have lots of moving supplies and large parking lot so it was easy to park my car and Uhaul trucks. +A

AFSHIN R. 
Rating:
1.0

Another disappointed venture.. The trailer wasn't on the lot..we double checked the confermation. Twice.. was confirmed, location and time.. however when we got to the location.. no trailer.. nobody let us know .. apparently they forgot..half hour after we arrived we got the note that we should go to Orillia.. unexceptional.. also the staff is not helpful and rude.. differently not caring.. would never recommend your company..

KLAUSP S. 
Rating:
5.0

Nothing my experience was awesome

Mike M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. 
Rating:
1.0

Work on communication and giving the correct times for when people order things

ROBERTWILLIAM JO P. 
Rating:
5.0

Polite and knowledgeable staff.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

N/a

Gus C. 
Rating:
3.0

We had a very difficult time to use the straps because the whole system needed to be oiled. Two mechanics had to come and help and I had to pay them extra just to tighten the straps as the ratchets were stuck. They even mentioned that U-Hail should never leave equipment in that state leave their grounds

Marie-Noel M. 
Rating:
1.0

two attempts to rent a 5x8 trailer and both not road worthy. Still consider filling a report to the ministry of transportation

David G. 
Rating:
2.0

Location had very restricted hours and only one person working. Had to do own trailer hook-up and disconnect not too easy for older customer with heavy trailer. The guy on duty was very courteous and did his best to help while handling several customers

HERBERT W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYSTEVEN J. 
Rating:
5.0

Customer did not leave a comment.

BRADLEYROLAND K. 
Rating:
3.0

associate in store did not wear a mask when I entered the store. Trailer was quite rusted and the hitch lock did not work, so every hundred km or so I had to pull over and tighten the hitch back onto my ball.

AMANDAJOELLE S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERB M. 
Rating:
1.0

I ordered a 5x8 trailer from orillia. When I came to pick it up there was no one there. I called head office and they said there was a 6x12 at another location. I only received $100 off nearly $1500 more. I was then charged more on the ferry due to increased size. I asked if my car could take the merger trailer. I was told yes.

Natalie W. 
Rating:
5.0

Oil change indicator was on and no washer fluid

Finn K. 
Rating:
5.0

Customer did not leave a comment.

Stephan K. 
Rating:
3.0

Customer did not leave a comment.

PETER P. 
Rating:
4.0

The gentleman working here didn't wear a mask during the whole interaction which made my family uncomfortable. Otherwise the service was excellent and the equipment worked out perfectly.

JOYCEE B. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Van indicated it needed an oil change and the washer fluid was empty

Leslie K. 
Rating:
5.0

Super friendly staff and really easy transaction. Recommended.

BRENTS T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
1.0

If the staff were any more laclustre they'd be comatose. Office noted as opening at 6:30 to 10am on Sunday. Noone showed up until 8:40am. No inspection of the trailer I hired, no assistance/guidance with hooking it up. Staff told me he had to come out and take a photo once I'd figured out hitching. Waited another 20 mins after hooked up and had to go back in the office to remind the guy he needed to take a photo. Between picking up and dropping off, the two staff can't have spoken more than 10 words. Awful service, nothing to give me any reason to use this rental location ever again.

Ian B. 
Rating:
1.0

Make sure the cab of the truck is sealed offfrom the engine bay/transmission. I had scorching hot air blowing on my legs, which burned me. I had to duct tape the trim to stop this. Horrible truck

Jeremy R. 
Rating:
1.0

1. Received call for early pick up after hours via online app, this was good. 2. Arrived at site to pick up after hours but this location would not recognize my GPS location to validate. This was confirmed not to be an issue with my cell phone. Required to two separate caps to UHaul customer service for a total of 1 hr 45 minutes on hold. 3. Key lock box not readily visible at location: black box on black lamp pole; also, lock very difficult to open. 4. Once app processed manually, and key in hand, discovered app recorded truck start mileage was approximately 17,000 miles less than odometer. This caused an excessive over mileage warning on truck return via app at drop-off location. The UHaul app would not allow me to enter the correct odometer reading even with uploaded photo. Again, one hour on hold to speak with customer service. Fortunately I took photos of the odometer readings on check-out and return to substantiate the actual mileage.

Peter H. 
Rating:
1.0

This was an absolutely HORRIBLE experience. I ordered a trailer from 10-10. Somehow my order was changed until 7 am. I was getting calls and voicemails threatening a 500$ fine if not returned immediately. I worked until 3 am the night before, and knew FULL WELL there was absolutely no chance I would be returning it at 7am. And now he has went and charged my credit card again, Not sure what is going on but this is pretty unacceptable business practice.

ANDREWBRYAN L. 
Rating:
5.0

Customer did not leave a comment.

BARBARA K. 
Rating:
4.0

Customer did not leave a comment.

Joanne K. 
Rating:
2.0

Nobody was there when returning the vehicle during open hours. I was charged for a furniture dolly that was never provided.

Cory A. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
2.0

We booked our rental from one location, and the night before the move we were informed, with an email that, we had to pickup the vehicle at another location. This was inconvenient and cost us more money because of the km. charges. Upon pickup the blankets and dolly were not ready to go. The check in procedures at the end of the day were confusing and frustrating. I am a senior and not as familiar with technology. What happened to personal service?

Graham M. 
Rating:
3.0

I used the trailer for 4 hours and have been charged for 4 days ....I cannot get a hold of the dealer .also went to location lights were off and door was locked .poor customer service and really unfortunate.

CHris S. 
Rating:
1.0

The advisor had no interest in talking to me, the trailer lights on one side didn't work. No help with hook up. They all left at 4pm. Nobody to accept return of trailer at 4:30.

Keith M. 
Rating:
5.0

Location was great, easy to find, the equipment was very clean

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Very friendly customer service. Will for sure rent from here again

Adam D. 
Rating:
2.0

Customer did not leave a comment.

Priyantha F. 
Rating:
1.0

When I booked the truck I was told a price and I got charged for more..the km where higher and I even checked in with a pic of the actual km on the truck,and I still got charged for those km..the truck was dirty when I picked up and I uploaded pic....

CALOGERO V. 
Rating:
1.0

Uhaul app truck return doesn't work. Location was closed with damaged drop box

WAI KIT L. 
Rating:
4.0

Customer did not leave a comment.

MERRICK M. 
Rating:
2.0

Return your the deposit, and clean the truck before sending it out

MARKLAND H. 
Rating:
5.0

Good friendly service

JEFFE M. 
Rating:
2.0

The CSR was unfriendly, unhelpful and surly. I do not expect the CSR to 'kiss my feet', but he was downright rude for no reason. Why is a person like that working with the public?

Baron W. 
Rating:
3.0

Rep did not help with hookup of trailer and did not check lights were fully functional.

JASON P. 
Rating:
2.0

The customer service representative failed to wear a mask both on pickup and when I dropped off. He wasn't very friendly, like he really didn't want to be there, and it was a bother for him to do his job. For this reason I wouldn't recommend this location.

James B. 
Rating:
1.0

First they asked me to pick up the truck from a location that is 100km up north. Then they didn't have furniture dolly and the guy told me that he won't check-in the furniture dolly. After dropping off they charged me for missing item which they didn't provide to begin with.

Balkaran B. 
Rating:
2.0

To much waiting time for the uhaul to get back to me on the availability of the trailer would not go to this location again tires were not checked lights not checked had to go to Princess auto the safety chains would not fit my factory installed hitch

Lawrence W. 
Rating:
5.0

Quick and easy

W H. 
Rating:
4.0

Customer did not leave a comment.

Amir M. 
Rating:
3.0

Everything was fine until checking out. It was HOT HOT and it took me an hour to complete. Really an hour. My iphone would not send my location and there is no way to so this without location. I had to get assistance which took about 15 minutes to connect. With help, I got location to work. Then the number of steps to check out for someone who was frustrated and sweaty and dehydrated and overheated.....was MADDENING.

Paul C. 
Rating:
3.0

Customer did not leave a comment.

Tyler N. 
Rating:
5.0

Good service and. Owner was was pleasant to deal with. I would rent there again.

Mohan R. 
Rating:
5.0

Very good service

FIRAS A. 
Rating:
1.0

Attendant was not wearing a mask and seemed bothered that I was there to rent anything. Very unfriendly and not welcoming at all. No help was given to hook the trailer up he couldn't be bothered. Will not return to this location should I rent again.

Keith D. 
Rating:
1.0

Please make sure that the needs of the customer is satisfied before charging them. I was charges two times but i asked for a rental of 24 hours and the person sitting over there gave me a rental for only 2 hours and by the time i go back they were closed. I am very much disappointed with the service. The customer support also keeps the customer waiting for a very long time

NARANG G. 
Rating:
2.0

Have better customer service, I asked for assistance hooking up the trailer as I haven't done it in a while. And the man said to go try and he'll take a look. Seemed lazy

Jeremy R. 
Rating:
3.0

The cab of the truck was filthy. We had to sanitize and the cloths were black when we finished. In a Covid world, this is not acceptable. The app was difficult and when I finally managed to check in, we were told to wait an extra 10 minutes for the location to open! Reserved the truck at the Alliston location but had to go to Barrie because the old location closed and the location was too new to be available online! The cost was higher than quoted. Indicated this when returning the vehicle but no one has reached out to us. Very disappointed overall.

Judi G. 
Rating:
2.0

I wouldn't put it on Able moving but definately Uhaul themselves, but I had a 26ft van reserved for 4pm, I showed up and there was no 26ft van to be seen.... I said I wasn't leaving until I had a van, as my family is ready to move NOW! After an hour and a half of both myself and the representative being on the phone to uhaul to resolve this, being passed around from rep to rep, being put on hold they gave an impression that they could not resolve the issue, and did not care about my issues, one rep had the nerve to say we have no reservation under that number.. Anyway, able moving solved my issue and gave me an in town 15ft van, and a trailer to make up for the room, as long as I bought it back for him to use it in town, he did me that favor so I returned it, I appreciate able movings efforts, but uhaul themselves have very little care about their customers and zero ability to solve issues. I'll definitely think twice about using them again.. as should you.

Nial B. 
Rating:
2.0

Check in and return experience was painful at best.

Ralf S. 
Rating:
5.0

In and out and on my way within 15 mins. No issues at all. ðŸ'

Paul N. 
Rating:
4.0

Customer did not leave a comment.

Jason G. 
Rating:
2.0

The service attendant guy came out and took a couple of pictures of the hitch and then left. The overall process was OK. When I left the lights were working. When I reached my destination the lights were not working. There must have been a loose or cracked pin on the light connecter as when I removed it to see why it wasn't working one of the pin stayed attached to my light connector. I tried to contact but they were closed there wasn't an after hours number to call in case of an emergency it went to voicemail. I then had to drive with no lights on my trailer risking a nasty fine. So the experience wasn't that great

Dwayne S. 
Rating:
5.0

This location is great. The gentleman at this location is great to deal with.

Albert B. 
Rating:
1.0

Upon picking up the truck. No masks were worn by the people that work there. The fees weren't explained as I should've only paid $19.95 instead of $29.95. Once arriving at the truck my son and I took 20 minutes to wipe down the inside of the truck. It was so dirty and the floors were muddy. Upon arriving to pick up my furniture I had to sweep out the truck first.

LEIGHANNE M. 
Rating:
5.0

Sales person made sure everything was safe after it was hooked up to vehicle.

SCOTTJEFFREY M. 
Rating:
1.0

They were suppose to open 7am, however the person did not arrive till after 8am. He had no idea as to how to hookup the trailer. He did not know how to use the UHaul software to process the invoice. I took 20 minutes for the manager to call the clerk back. In the mean time I had to wait, wondering how does this location stay in business. With out doubt one of the worst experience with UHail. I found the manager to be rude even though I only talked with him on the clerks phone. The clerk was inexperience constantly apologized. I personally hold the manager responsible for the poor experience.

Jerry P. 
Rating:
1.0

Tell your employees to wear masks, treat people with respect, and not intimidate them when their reservation got changed last minute and they are already confused. Maybe find helpful caring employees.

Meagan M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A. 
Rating:
1.0

Stay away from this location. I arrived to pick up the reserved trailer. They only had one, with a broken tail light. I was offered a van with $50 off, as they didn't have what I reserved. I agreed; I didn't have any other choice. I received my bill, which ended up at $122.09. No $50 rebate as promised. I was also charged for gas, even though I left the van at the same level I left with. My original $38 I was expecting for a trailer ended up much more expensive! No response to emails or phone calls since!

Mikk A. 
Rating:
1.0

This location should help customers with hooking up the trailer.

OLEG T. 
Rating:
1.0

They were rude, they didn't told me about the extra charges and i paid more then they told me

JASBIR S. 
Rating:
1.0

Absolutely no Covid19 protocols in place at this facility. No signage on the doors indicating masks are required. I will not return there in the future and will not recommend it to anyone.

MIke P. 
Rating:
1.0

Would not recommend them to anyone.I received 4 different bills and they charged me 297. for a truck rental quote was 29.95 and had to have it back same day

John G. 
Rating:
5.0

The service was great. I ended up having to extend our rental for a few hours due to some unforeseen circumstances while moving and was worried about really high extra charges but there wasn't any.

Richard M. 
Rating:
1.0

Poor costumer service. It took more than 48 hours to process the return. The crew should be able to explain the hole procedure to the client instead of wait till the client call them complaining. I would definitely recommend U-haul from another location but this one I will avoid and strongly suggest to anyone to do the same.

Moises V. 
Rating:
1.0

Horrible beyond words! I booked online for a Saturday pickup and the place was closed at 11am! So I just hooked up the trailed myself and took it. Can you imagine if I had reserved a truck and needed the keys? Since when is renting a trailer self serve? The only thing that made this ok at all is I called U-Haul to tell them I took the trailer and they were great and very helpful. Returning was easy as well as I could do everything from my phone. But this place is a joke. How can they be closed but yet still take the reservation?

steven E. 
Rating:
2.0

Drop off was great.....there was a drop box. Pick up....whole different story.....no one there, the app was useless to contact customer service since their hours don't begin until 9am. When I contacted the 1-800- line, the rep was awesome and did what she could to help out, but without someone on site, that was limited. Another customer arrived 30 minutes into our dilemma and ended up contacting the site owner. Once we did same, we found out where the keys were on our way within 5 minutes. The 50 minute delay between arrival on site and then were beyond frustrating................

Harley L. 
Rating:
4.0

Customer did not leave a comment.

Grygoriy T. 
Rating:
4.0

Customer did not leave a comment.

Peter N. 
Rating:
4.0

Some furniture blankets were dirty and wet. Otherwise everything went well.

Douglas U. 
Rating:
2.0

The cab had not been cleaned or sanitized for COVID. At the very least cleaning wipes should have been provided. Additionally my credit card charge does not match my usage.

Dorian D. 
Rating:
1.0

Un-safe, doesn't care about customers. I called U-Haul Customer Service and was promised a callback from the Area Manager but never got one. Clearly U-Haul does not care any more than this location does. *** I have had over 15 other U-Haul rentals in the past 3 years with only 1 small hick-up and no complaints.

Wayne P. 
Rating:
1.0

Although I called them and told them when I was returning the truck, which was before noon on a weekday and during normal business hours, the place was locked with no sign on the door saying when they would be back. I waited for 15 min. No one arrived. So I threw the keys in the drop box and left. My concern was no one was there to confirm I returned the truck with the two dozen blankets folded and swept out, and no damage. And I haven't received a final receipt via email.

BRADLEYW C. 
Rating:
1.0

have agent finish dealing with one customer before moving to the next , agent should not assume customer knows how to hook up trailer etc.

joe P. 
Rating:
5.0

Smooth transition

RON W. 
Rating:
2.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

I found the steering a little loose. Some maintenance needed!

Cassandra S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top