Sean and Kim are always wonderful. I've gone to them many times now and they are by far my favorite rental place across the many states I've traveled.Kristi M.
Customer Reviews for Able 2 Scoot
(Distribuidor de U-Haul del vecindario)
Santa Fe, NM 87505
(South west of St Michaels DR)
Services at this Location:
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.- dom.: 8 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Sean was outstanding in helping me get on my way but dropping the truck off after hours was a royal pain with the online Uhaul check-in procedure. Thankfully Amanda - who is amazing - helped me when I called. She was extremely helpful, patient. understanding, and made me laugh in spite of how annoyed I was with the app. I did not appreciate having to take multiple photos in the dark in a high crime area, nor having to turn my location services on to prove I did not return it to the wrong location. Also the driver side door would not close unless you really slammed it. Rear gate would not open easily at all and the latching mechanism did not work well either. Great truck otherwise - ran really well.Karen F.
Had to return to location on a Sunday. They were normally supposed to be open, but upon arrival they were closed with a sign on the door citing special circumstances they they be closed Sunday & Monday. However, on Tuesday morning, they checked in our equipment and issued a final receipt.Michael M.
You charge me $20 for after hours drop off. This was not told to me. Why do you charge me $20 when I have to drop it around OK? Will not use your service ever againYou charge me $20 for after hours drop off. This was not told to me. Why do you charge me $20 when I have to drop it around OK? Will not use your service ever againDan H.
Location was closed (normal business hours). No space to park truck. Had to park in adjacent business lot. Key drop difficult to find.ROCARON M.
El cliente no dejó un comentario.Ruth V.
El cliente no dejó un comentario.Lindamarie J.
El cliente no dejó un comentario.BRUCE B.
El cliente no dejó un comentario.Rosemary A.
El cliente no dejó un comentario.Christine F.
Cargo area was a little dirty (some screws / washers loose on floor, minor dirt) but not bad. The 26 ft truck had some minor shaking and odd noises in certain gears / speeds but overall drove well. Definitely not "van smooth" but I didn't really expect that.John Y.
El cliente no dejó un comentario.KAREN HELEN F.
El cliente no dejó un comentario.Susan I.
Very efficient and professional. Just what I wantedWilliam H.
U haul website return would not connect to my location, which isn't the first time it has had this issue.Omar O.
El cliente no dejó un comentario.SAMUEL W M.
El cliente no dejó un comentario.James E.
El cliente no dejó un comentario.Samuel M.
Shaun was great and very helpful!Susan L.
El cliente no dejó un comentario.Colin T.
A small store and easy to get crowded/busy but the staff handled the customers w/o confusion or anxiety. The 4x8 trailer handled well on the interstate highway.Steven S.
El cliente no dejó un comentario.Jeffery P.
Communication could be better. I tried on three occasions to ask a question by phone, and also left a message in my account, and none received a response.Kurt S.
Kim and Sean were great.Priscilla H.
Pick up was a little crowded (due to end of month)....but the rest was seamless....drop and return was excellent and easy....David B.
El cliente no dejó un comentario.Rodolfo H.
El cliente no dejó un comentario.Paul G.
Good team work between coworkers. Friendly and professional.Alexander F.
El cliente no dejó un comentario.Hildegard R.
We are in a pandemic... yet, the owners were not very friendly. Also, I did NOT get a full tank. The needle was off the mark and they didn't offer me anything. A day free for one of the dollys. Nothing.Marissa R.
Great ServiceGeorge L.
Excellent serviceGeorge L.
Rented a trailer for a few hours. Brought trailer back into same spot. Was told to take a picture for checking back in online. When checking in after hours no place to leave picture. Still charged an extra 20 dollars.James R.
It was all fine.Lainey D.
They were closed on a Wednesday for my return at 11 am. I was unable to get the U-Haul app to â€œlocate meâ€ so had to call local number on contract..took 15â€ to get anyone to answer..they were not local but did assist me dropping the truck off.MICHAEL E.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.Boaz D.
Excellent ServiceGeorge L.
El cliente no dejó un comentario.Blake M.
Communication: I was never told the Truck was $39xx Each way. I told them we were a non profit (None Taxable) and was told to bring my NTTC in. They never gave me your NTTC and I gave you ours. Then I was told that each Franchise has different rules and charged us tax. Most of the process was difficult. There were 2 employees that Communicated well with me. Rachael and Chris were patient and helpful with the process.Gloria G.
Excellent customer service! Quick and easy check in and check out. Friendly, kind and professional! ¡Gracias!Jeanne W.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.David B.
Sean was awesome. The website was giving me issues and was a bit disgruntled when having to walk in and get things sorted out. I was hoping to do this in a no contact method due to the current pandemic. Well when greeted by Sean, he took care of everything quickly and with a personable manner. Will use them again and recommend to others if asked.Todd S.
Easy access, clean truck, good rental and return systemJOSEPH M III C.
I picked up the truck via my mobile phone. There were some steps that were unclear. Like where to put the lock when we received the truck. I also didn't get the dolly that I ordered, it was a hassle getting the furniture in and out of the truck.Fatima T.
All were very sweet and helpful!Chloe S.
Kim was very helpful, very quick service. ZERO complaints.Christopher L.
El cliente no dejó un comentario.george L.
El cliente no dejó un comentario.Amado P.
Excellent staff.Colyn W.
Customer service was wonderful..Alison F.
El cliente no dejó un comentario.VERONICA V.
El cliente no dejó un comentario.Michelle Q.
Excellent and knowledgeable staff. And friendly to boot!Maurice H.
El cliente no dejó un comentario.Peggy R.
El cliente no dejó un comentario.Andrew S.
The lady at the front desk was rude. Maybe she was having a bad day. ðŸ¤·ðŸ½â€â™‚ï¸ They weren't very busy either. Not sure what her problem is, but I'm not going back to this location as long as she is there.Jeffrey D.
Crew was professional, friendly, and COVID cautious. ¡Gracias!Clifford G.
El cliente no dejó un comentario.Larry R.
El cliente no dejó un comentario.Mitchell B.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Alexander F.
El cliente no dejó un comentario.Jose U.
I left a tablet under the seat of the truck when I dropped it off. They went right on it , locating the truck and when it returned they went right to it and called me immediately. Perfect, outstanding customer service!!!!Patrick D.
El cliente no dejó un comentario.John J.
The mobile checkout process was the only negative. I went 3/4 of the way through the process only to find out you do not support FireFox mobile browser -- the app is not capable of uploading photos in FireFox. It would be helpful to call out up front that you only support Chrome on on Android phones.Brigham H.
Thanks a millionBernardo R.
The young man who greeted us was waiting for us outside when we turned into the parking lot. He was polite. We were in and out in 10 minutes or less. Map this location out first to be sure you are coming in from the right direction or plan to weave through a neighborhood (which is not hard if you map it first).Katharine W.
El cliente no dejó un comentario.Juan O.
El cliente no dejó un comentario.Bruce M.
El cliente no dejó un comentario.Jose P.
They were kind to check me in when I arrived at closing time.KENTON W.
I can't think of anything! I've been to several Uhaul centers in recent years and this one was the best hands down! Thanks for making it easy.Mahlon W.
Their office could use a good cleaningjoseph G.
El cliente no dejó un comentario.Michael M.
Have a trash receptacle on premises.Cliff B.
El cliente no dejó un comentario.TRACEY MARIE G.
El cliente no dejó un comentario.Terry M.
El cliente no dejó un comentario.Bryan W.
El cliente no dejó un comentario.Randall S.
no complaintstimothy M.
El cliente no dejó un comentario.Michael S.
Very helpful and quick serviceMark S.
App check in didn't workLaura K.
The vehicle was a disgusting mess. And then when I dropped off the U-Haul U-Haul tried to charge me for cleaning the vehicle which was already a mess. I don't keep my vehicle that dirty. You should not send others out in a dirty vehicle either.Zechariah R.
Friendly staff. Simple and quick turn in of truck.Jim H.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Joni C.
Friendly and quick service!Patricia G.
El cliente no dejó un comentario.Susan K.
El cliente no dejó un comentario.Christina M.
El cliente no dejó un comentario.joseph G.
All goodMichael P.
El cliente no dejó un comentario.George L.
El cliente no dejó un comentario.george L.
El cliente no dejó un comentario.Mark W.
The toughest thing for us was checking the truck back in via our phones. We spent almost 45 minutes trying to do this. When this didn't work, I dropped off the key in the slot and called the Santa Fe office number the next day. Everything was checked in properly, but that was a hassle. Thanks.James J.
El cliente no dejó un comentario.Justin H.
At this location not much the people there were friendly to the point and wasted no time . I rent a lot of your trucks this location has it together.William F.