Customer Reviews for Able 2 Scoot
(U-Haul Neighborhood Dealer)

3,677 reviews

2603 Cerrilos Rd   Santa Fe, NM 87505
(South west of St Michaels DR)

(505) 424-3517

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–12 pm

Services at this Location:

Contact Us

(505) 424-3517

2603 Cerrilos Rd
Santa Fe, NM 87505
(South west of St Michaels DR)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–12 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

drop off in Santa fe was great second time Ive used this location and it was great both times...very helpful and nice man there

Paul Fourt 
Rating:
4.0

Customer did not leave a comment.

Larry Roybal 
Rating:
4.0

Customer did not leave a comment.

Paul King 
Rating:
5.0

Customer did not leave a comment.

Babs Givens 
Rating:
4.0

The people are always very friendly. The shop itself is not very clean or inviting. Also, if you are dropping off after hours you are told to use the app. but it repeatedly tries to connect you to the other location further South on Cerrillos. You could very easily make a mistake and return it to the wrong location and get a surcharge if you aren't a local which is likely a lot of people. We also didn't feel safe dropping it in the back at night. There was broken glass and articles of clothing everywhere. The sign isn't lit at night and is easy to miss. This is our third time renting here and we likely will again because we like to support independent businesses.

SHAUN GOODFELLOW 
Rating:
4.0

The staff at this office was outstanding! Get more like that.

WILLIE MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Robert Bartolomeo 
Rating:
3.0

Customer did not leave a comment.

Craig York 
Rating:
3.0

Customer did not leave a comment.

Jonathan Gutierrez 
Rating:
4.0

Customer did not leave a comment.

Paul Skotchdopole 
Rating:
3.0

I didn’t like the amount advertised and all the add on amounts not stated in ad. I paid more than I expected and budgeted for.

Barbara Otero 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GRIFFITH 
Rating:
5.0

Customer did not leave a comment.

Stephen Maras 
Rating:
5.0

Quick and easy.

Mark Knight 
Rating:
5.0

Shawn was the best even after a challenging night business wise. He was friendly and helpful with the return and I would HIGHLY recommend him!

MCALLISON HEBERT 
Rating:
5.0

Customer did not leave a comment.

thomas hauge 
Rating:
5.0

Customer did not leave a comment.

Jeannette Rodriguez 
Rating:
5.0

Staff was very nice and helpful.

Gregory Hutchens 
Rating:
5.0

Customer did not leave a comment.

Frank Ortiz 
Rating:
5.0

Customer did not leave a comment.

Chris Chavez 
Rating:
5.0

Excellent custermer service

Renee lindsey 
Rating:
5.0

Sean was super helpful and informative. Really appreciated all he did for us. Because of him it was the best rental experience I've ever had. 10/10

Emma Bagley 
Rating:
4.0

The location was not clean but the man was very nice and friendly!! Drop off took only a few minutes and was an easy process.

Cindy Fuller 
Rating:
3.0

There is a lot of snow and ice in the parking lot and walking areas. It takes a long time to get printed documents.

Steven Barela 
Rating:
5.0

Customer did not leave a comment.

Smith Powell 
Rating:
5.0

Customer did not leave a comment.

Stacy Kolenich 
Rating:
5.0

Customer did not leave a comment.

John Valdes 
Rating:
4.0

Customer did not leave a comment.

Gary Griffin 
Rating:
5.0

The best experience ever at UHaul. This place is a gem. Thank you.

Loretta McNeely 
Rating:
5.0

Great Service!

Renee lindsey 
Rating:
5.0

Outstanding service!

Renee lindsey 
Rating:
5.0

Customer did not leave a comment.

steve markem 
Rating:
5.0

Customer did not leave a comment.

John Whiteknight 
Rating:
5.0

Customer did not leave a comment.

Michael Patrick 
Rating:
5.0

Great service

Cynthia Williams 
Rating:
5.0

Rent from here 3-4 times a year.

RODNEY SEWELL 
Rating:
5.0

Customer did not leave a comment.

Elisabeth Barkey 
Rating:
5.0

Customer did not leave a comment.

David Knight 
Rating:
5.0

Please have 2 wheeler dollies available!

Richard Salmi 
Rating:
3.0

It’s completely ridiculous that the 24/7 rental option doesn’t work in this area yet the app put me through directions in multiple poops trying to rent a vehicle through my phone.

David Theil 
Rating:
5.0

Customer did not leave a comment.

Greg Romero 
Rating:
5.0

Lot could have been lit up better. Was very dark

Mario Romero 
Rating:
5.0

Sean was awesome!

Roxane Rose 
Rating:
5.0

Totally pleased with the experiance. Only problems I had were self inflicted from lack of knowlege. Overall it was great. Thank you.

Thomas Elrite 
Rating:
3.0

Store worker left the store unattended and locked up for lunch. We had to self return the truck at noon! Very inconvenient as it is a long process. I understand if you return AFTER the store hours but to leave in the middle of the day is unexceptable.

Scot Boulton 
Rating:
5.0

Keep the store manager he is very pleasant and professional. He took care of everything I am very pleased.

Daniel Vigil 
Rating:
5.0

Customer did not leave a comment.

Maria Hamilton 
Rating:
4.0

Sean is great

adrian lucero 
Rating:
5.0

Customer did not leave a comment.

THERESA DUNCAN 
Rating:
5.0

Customer did not leave a comment.

JOHN HOLLINGSWORTH 
Rating:
5.0

Customer did not leave a comment.

JUAN TRUJILLO 
Rating:
5.0

The representative at this location is delightful and easy to work with.

Wayne Hewitt 
Rating:
5.0

Personal walk through with a person would be helpful for the initial rental.

Jeff Jones 
Rating:
5.0

On the drop off in Santa Fe the guy was super friendly sly and fast.

Lynne Renshaw 
Rating:
5.0

Sean was super helpful

Elizabeth Coleman 
Rating:
5.0

Very friendly and efficient. A great experience!

robert linke 
Rating:
5.0

Very friendly, accommodating, and knowledgeable staff!

Erica Jacobson 
Rating:
3.0

Short weekend hours so no people to help and a stupidly slow website that took forever to lad and complete my drop off. The app would not load either.

Tom Moore 
Rating:
5.0

Customer did not leave a comment.

Kim Martin 
Rating:
5.0

Nothing. Best U-Haul experience yet,!

Johnny Spicer 
Rating:
5.0

Friendly service! Love using this location! Sean & Kim are awesome!

Ryan Miller 
Rating:
3.0

Customer did not leave a comment.

OLIVER BOUILLOT 
Rating:
3.0

Because your website says I can check-in remotely using my phone, I tried doing that when I got the U-Haul parking lot. After wasting 30 minutes of my time trying to check-in with my phone, the U-Haul rep told me they had turned that feature off because the app kept assigning the wrong trucks to customers. Someone should give customers simple and accurate instructions about how to check-in. My advice seems like it should be blatantly obvious to any corporation that's been in business for more that a couple of hours.

Robert Hirasuna 
Rating:
5.0

Customer did not leave a comment.

Carol Thirsk 
Rating:
5.0

Customer did not leave a comment.

Jordan Milliano 
Rating:
1.0

Customer did not leave a comment.

DaviD ferrero 
Rating:
5.0

Shawn always go above and beyond ....

george lindsey 
Rating:
5.0

Sean is Awesome!

Cameron L Martinez Jr 
Rating:
5.0

Nothing everything was great thank you

Connie Martinez 
Rating:
5.0

Great customer service, and easy to work with. Was delighted. Far better than the experience I had with van from another Santa Fe source 10 years ago.

STEPHEN HEWITT 
Rating:
5.0

Customer did not leave a comment.

Michael Andreini 
Rating:
5.0

Sean was so nice and helpful. He even made sure to ask about our insurance option when we were checking out which was so appreciated because ended up actually needing it!

Isabella Macchioni 
Rating:
4.0

It was difficult to refill the gas. The adjacent gas station wasn't functional. I had to drive way down Cerrillos. We returned the vehicle when the office was closed. It was very difficult to make the electronic check-in process work. Going to the website as recommended in print on the contract papers never resulted in anything workable, because the pull-down menu list of available U-Haul locations **didn't include the Able2Scoot site!!** That is a clear glitch the company ought to fix! We finally realized the only way to get to the correct program was through a link in a text message from you. That worked; but the process of photographing the mileage and gas level on the truck's dashboard was difficult, and I never succeeded. Turns out it wasn't needed anyhow. Low marks for a bizarrely complex process that is not well designed.

Richard Panofsky 
Rating:
5.0

You guys are awesome

Derek Sisneros 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SOLE 
Rating:
5.0

Customer did not leave a comment.

Roger Blevins 
Rating:
5.0

Very friendly, informative was easy to pick up and drop off

Valerie Bodei 
Rating:
4.0

Customer did not leave a comment.

Donald Friday 
Rating:
5.0

Great Service!

george lindsey 
Rating:
5.0

Able to scoot was great, always get what I need there.

Paul Charlo 
Rating:
5.0

Sean is great.

STERLING BRIDGES 
Rating:
4.0

Customer did not leave a comment.

John Miller 
Rating:
4.0

Customer did not leave a comment.

DEIRDRE KARGER 
Rating:
5.0

Customer did not leave a comment.

Michael Roybal 
Rating:
4.0

Sean is very good at his job. The truck was shaky doing the speed limit. A little scary to drive.

charlotte rivera 
Rating:
3.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

Holger Droege 
Rating:
4.0

Customer did not leave a comment.

Mel Preston 
Rating:
5.0

Sean was really helpful and kind!

Maura Taylor 
Rating:
4.0

Sean was great, very helpful!

David Martin 
Rating:
5.0

great person

Ram Adhiikari 
Rating:
4.0

Customer did not leave a comment.

ian combs 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sole 
Rating:
5.0

Customer did not leave a comment.

Richard Lindblad 
Rating:
5.0

10/10 would recommend.

Christian Chan 
Rating:
5.0

Used this location for the second time yesterday, and the excellent service was as excellent. Sean is professional and very nice !

Eva Nicolait 
Rating:
2.0

We tried to return the trailer yesterday at 1pm and they were closed!! This is on a Saturday…then we tried to return the trailer to another location and were told there would be an extra fee for not returning it to the original rental store..So I called the 24 hours number and was told to download the app and take pictures of the trailer and then send them to them and I could leave it!!! That was ridiculous but I did it so that I wouldn’t be charged for keep it an extra 2 days…not pleased….

James Siebert 
Rating:
5.0

Customer did not leave a comment.

Perry Heitman 
Rating:
3.0

Customer did not leave a comment.

miranda carman 
Rating:
5.0

Great customer service, I will be using this establishment again.

Maxine Torres 
No reviews have been submitted for this location.

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