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Thomas G
Customer Reviews for Able 2 Scoot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They covered all the bases
Daniel Pdrop off in Santa fe was great second time Ive used this location and it was great both times...very helpful and nice man there
Paul FThe people are always very friendly. The shop itself is not very clean or inviting. Also, if you are dropping off after hours you are told to use the app. but it repeatedly tries to connect you to the other location further South on Cerrillos. You could very easily make a mistake and return it to the wrong location and get a surcharge if you aren't a local which is likely a lot of people. We also didn't feel safe dropping it in the back at night. There was broken glass and articles of clothing everywhere. The sign isn't lit at night and is easy to miss. This is our third time renting here and we likely will again because we like to support independent businesses.
SHAUN GThe staff at this office was outstanding! Get more like that.
WILLIE MI didn’t like the amount advertised and all the add on amounts not stated in ad. I paid more than I expected and budgeted for.
Barbara OQuick and easy.
Mark KShawn was the best even after a challenging night business wise. He was friendly and helpful with the return and I would HIGHLY recommend him!
MCALLISON HStaff was very nice and helpful.
Gregory HExcellent custermer service
Renee lSean was super helpful and informative. Really appreciated all he did for us. Because of him it was the best rental experience I've ever had. 10/10
Emma BThe location was not clean but the man was very nice and friendly!! Drop off took only a few minutes and was an easy process.
Cindy FThere is a lot of snow and ice in the parking lot and walking areas. It takes a long time to get printed documents.
Steven BThe best experience ever at UHaul. This place is a gem. Thank you.
Loretta MGreat Service!
Renee lOutstanding service!
Renee lGreat service
Cynthia WRent from here 3-4 times a year.
RODNEY SPlease have 2 wheeler dollies available!
Richard SIt’s completely ridiculous that the 24/7 rental option doesn’t work in this area yet the app put me through directions in multiple poops trying to rent a vehicle through my phone.
David TLot could have been lit up better. Was very dark
Mario RSean was awesome!
Roxane RTotally pleased with the experiance. Only problems I had were self inflicted from lack of knowlege. Overall it was great. Thank you.
Thomas EStore worker left the store unattended and locked up for lunch. We had to self return the truck at noon! Very inconvenient as it is a long process. I understand if you return AFTER the store hours but to leave in the middle of the day is unexceptable.
Scot BKeep the store manager he is very pleasant and professional. He took care of everything I am very pleased.
Daniel VSean is great
adrian lThe representative at this location is delightful and easy to work with.
Wayne HPersonal walk through with a person would be helpful for the initial rental.
Jeff JOn the drop off in Santa Fe the guy was super friendly sly and fast.
Lynne RSean was super helpful
Elizabeth CVery friendly and efficient. A great experience!
robert lVery friendly, accommodating, and knowledgeable staff!
Erica JShort weekend hours so no people to help and a stupidly slow website that took forever to lad and complete my drop off. The app would not load either.
Tom MNothing. Best U-Haul experience yet,!
Johnny SFriendly service! Love using this location! Sean & Kim are awesome!
Ryan MBecause your website says I can check-in remotely using my phone, I tried doing that when I got the U-Haul parking lot. After wasting 30 minutes of my time trying to check-in with my phone, the U-Haul rep told me they had turned that feature off because the app kept assigning the wrong trucks to customers. Someone should give customers simple and accurate instructions about how to check-in. My advice seems like it should be blatantly obvious to any corporation that's been in business for more that a couple of hours.
Robert HShawn always go above and beyond ....
george lSean is Awesome!
Cameron LNothing everything was great thank you
Connie MGreat customer service, and easy to work with. Was delighted. Far better than the experience I had with van from another Santa Fe source 10 years ago.
STEPHEN HSean was so nice and helpful. He even made sure to ask about our insurance option when we were checking out which was so appreciated because ended up actually needing it!
Isabella MIt was difficult to refill the gas. The adjacent gas station wasn't functional. I had to drive way down Cerrillos. We returned the vehicle when the office was closed. It was very difficult to make the electronic check-in process work. Going to the website as recommended in print on the contract papers never resulted in anything workable, because the pull-down menu list of available U-Haul locations **didn't include the Able2Scoot site!!** That is a clear glitch the company ought to fix! We finally realized the only way to get to the correct program was through a link in a text message from you. That worked; but the process of photographing the mileage and gas level on the truck's dashboard was difficult, and I never succeeded. Turns out it wasn't needed anyhow. Low marks for a bizarrely complex process that is not well designed.
Richard PYou guys are awesome
Derek SVery friendly, informative was easy to pick up and drop off
Valerie BGreat Service!
george lAble to scoot was great, always get what I need there.
Paul CSean is great.
STERLING BSean is very good at his job. The truck was shaky doing the speed limit. A little scary to drive.
charlotte rSean was really helpful and kind!
Maura TSean was great, very helpful!
David Mgreat person
Ram A10/10 would recommend.
Christian CUsed this location for the second time yesterday, and the excellent service was as excellent. Sean is professional and very nice !
Eva N