Customer Reviews for Abingdon Rent All
(U-Haul Neighborhood Dealer)

118 reviews

27323 Lee Hwy   Abingdon, VA 24210

(276) 451-2185

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(276) 451-2185

27323 Lee Hwy
Abingdon, VA 24210

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

tracy D. 
Rating:
5.0

Customer did not leave a comment.

Johnny G. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Alice H. 
Rating:
5.0

Super friendly staff and very knowledgeable. Made me feel like I was working with family.

David R. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Truck needs service before rented to anyone else..battery issues..

Greg M. 
Rating:
5.0

Very friendly and accommodating staff. Will continue to use this uhaul location (despite it being a little out of my way) for all of my needs. 5+ star.

Cory P. 
Rating:
5.0

awesome service and very attentive to our issues

Catinia D. 
Rating:
3.0

Truck was really bad condition some kind of rubber or something was banging on the roof. Exhaust pipe Was leaking sound like it's going to explode. Bad experience

Qasim B. 
Rating:
5.0

Customer did not leave a comment.

Sharyn M. 
Rating:
5.0

great - zero problems or issues will only use UHaul

DAVIDMARION T. 
Rating:
3.0

Pave parking lot

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Stacey B. 
Rating:
5.0

Overall service was outstanding !

Steve H. 
Rating:
5.0

Super sweet lady who checked us out.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Dillion S. 
Rating:
5.0

Customer did not leave a comment.

Douglas O. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

Very nice customer service, very pleased with Abingdon Rent All.

FAITHBERNICE B. 
Rating:
5.0

HI, everything was good, If I was driving long distance the mileage would have been a deal breaker, but for local it was great. The one thing that I did not know was that the 10ft did not have a RAMP, and I needed a ramp to life some very heavy things. I had to call a friend over to help me load and unload. other than that it was perfect. The station attendants was great !!!

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Lady was very friendly and helpful.

Michael D. 
Rating:
3.0

Not being staffed on a weekend was not helpful as we needed in-town assistance initially to unhook the trailer from our truck.

Sarah P. 
Rating:
2.0

Perhaps they could offer wifi because cellular coverage was not strong enough to do the online log in. Truck was dirty and was not running well.

Natalie S. 
Rating:
5.0

Keep it up

Kenneth Y. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

BILLY M. 
Rating:
3.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

The gas tank was not full, which led me to have to fill the

JAMES L. 
Rating:
5.0

Caprice is professional and kind at the same time. Franchise more people like her!

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

Vanessa P. 
Rating:
5.0

These folks were great

JAMESANTHONY S. 
Rating:
4.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

ROYROBERT A. 
Rating:
4.0

Customer did not leave a comment.

Jerry C. 
Rating:
3.0

I had to sweep out the back of the van before putting the mattress in it, because there was dirt and leaves all over. That was my only 1 issue.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA H. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

they was will helper and nice

Michael R. 
Rating:
5.0

Excellent service and courteous people!! Great place for rental and Uhaul.

Joseph L. 
Rating:
1.0

Drop location was 90 minutes away and IN ANOTHER STATE. Almost 3 hours of driving to/from the drop off location, UNACCEPTABLE. UHaul owes me for my time and fuel.

George H. 
Rating:
5.0

Caprice, the agent at this office, is an enormous help. She seems to care about her customers and goes out of her way to make things work. There is a UHaul place closer to me, but I drove a few miles extra just to work with Caprice. She's the best.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Great return service, thank you very much.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Kristie J. 
Rating:
5.0

No improvement needed. I had an.excellent experience.

PAMALA G. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

kay S. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

I have always used Uhaul for my many moves. As a company they are excellent and some locations better than others. The Abingdon uhaul is managed by wonderful people who really listen to your needs and are patient when schedules change, as they sometimes do. I highly recommend Abingdon Uhaul .

Rose A. 
Rating:
5.0

Customer service was superb, friendly, and very helpful in helping determine the right product for my moving job.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

I was especially pleased that someone came out to hook up the trailer for me and go over the “pre-flight” drill.

Butch H. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
4.0

Customer did not leave a comment.

Connor F. 
Rating:
5.0

My biggest suggestion is to definitely make it clear if a truck does NOT have a ramp. I rented a 10' truck to move my disabled daughter's things into storage while she is hospitalized. We had to move a hospital style bed and an electric wheelchair. Imagine my surprise when there was no ramp and we had picked up towards the end of the day, so I couldn't reach anyone to see about changing our rental, making this small move almost impossible.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Customer did not leave a comment.

janet A. 
Rating:
5.0

Caprice is AWESOME!! so helpful and understanding

John H. 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
1.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Abingdon Rent-All is a most accommodating place to get U-Haul equipment!!

David S. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Great staff. Very personable. Equipment was new and drove well

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

Tommy A. 
Rating:
5.0

Great friendly customer service

Travis C. 
Rating:
5.0

Customer did not leave a comment.

Brent D. 
Rating:
5.0

Customer did not leave a comment.

Tommy A. 
Rating:
5.0

Had a very positive experience. Will choose this location again. Thanks!

Michael H. 
Rating:
4.0

More tow trailer options

Ebonny P. 
Rating:
5.0

Super quick and friendly service!

VIRGINIA A. 
Rating:
3.0

The trailer we were supposed to pick up had a flat. They gave us a different trailer that wasn't clean. It would have been better to just take some time and change the tire.

Sarah L. 
Rating:
5.0

The lady who helped me is phenomenal! Provides excellent customer service!

Eric M. 
Rating:
5.0

My reservation was not upheld. I was sent to 4 different locations. I talked with gentleman who checked and talked to Abingdon rentals. They were able to get me on the road with a truck and car hauler. I had reservations for a 15 ft truck and ended up with a 26ft truck. I would have extra space in the 16ft truck. Extra stress on top of extra gas for a larger truck.

TinaO S. 
Rating:
5.0

This is a very good uhaul dealer and we have rented trailers there before. They got me hooked up and on the road quickly.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Victoria T. 
Rating:
4.0

It was my first time learning how to use a u-haul but overall I had a good experience. I will definitely be using these again should I need to.

Sarah R. 
Rating:
5.0

The people there were friendly and helpful.

William R. 
Rating:
3.0

Closed on Saturday???

Henry M. 
Rating:
5.0

Personnel were very helpful

Bru B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Checking in or out with the app is a problem!

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

Super nice people! Smooth operation to get equipment. Fast service.

Beverly T. 
Rating:
5.0

Always excellent customer service in Abingdon, very helpful staff members

Kevin R. 
No reviews have been submitted for this location.

Additional Services at this Location

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