Customer Reviews for Abes Motors Inc
(U-Haul Neighborhood Dealer)

432 reviews

1553 W 117th St   Lakewood, OH 44107
(Across from KFC)

(216) 281-2049

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(216) 281-2049

1553 W 117th St
Lakewood, OH 44107
(Across from KFC)

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Luke Winovich 
Rating:
5.0

I never knew this business was close and convenient. The proprietor was kind and respectful. I will give him my repeat business from now on. I use U-Haul all the time. I was content with his service.

Gaynell Sims 
Rating:
3.0

Customer did not leave a comment.

Caroline Horey 
Rating:
4.0

GREAT PEOPLE!!!!

KAREN ERCHUL 
Rating:
5.0

Very nice to deal with we were an hour late due to snow and he was very accommodating

Denise Frischolz 
Rating:
2.0

Customer did not leave a comment.

Richard Firem 
Rating:
5.0

Customer did not leave a comment.

WAYNE EKLUND 
Rating:
5.0

Pick-up and drop-off was easy. Truck was in good shape and drove well. The equipment photos were outdated and did not show graffiti that was present on the truck.

Zak MacDonald 
Rating:
3.0

Customer did not leave a comment.

Kaitlin Shook 
Rating:
5.0

Just a great all around. During the stress of moving, it really helped being so simple and easy and the people are very kind.

Phyllis Casteele 
Rating:
4.0

Customer did not leave a comment.

Christian Fernandez De Paredes 
Rating:
4.0

Customer did not leave a comment.

Laurie Adgate 
Rating:
5.0

Abe was super! He explained everything clearly and got me on my way. Would recommend renting from Abe anytime you need a rental.

Susan Cramer 
Rating:
5.0

Always quick and easy at Abes. Wouldn't go anywhere else if I could help it.

ALEXANDER MCRAINEY 
Rating:
5.0

Customer did not leave a comment.

laura neely 
Rating:
5.0

Can't really think of anything. ⭐️⭐️⭐️⭐️⭐️👈🏻👍

Andrew Wynn Jr 
Rating:
5.0

Quick and helpful!

Alyssa Marynowski 
Rating:
5.0

Customer did not leave a comment.

Michael Cinker 
Rating:
2.0

The vehicle had one working headlight and the check engine light was on. Luckily I did not have far to go.

Nadine Hopp 
Rating:
5.0

The staff was courteous the owner if his name is, Abe was very personable, and expected things to be returned, as it was taken !!! thank you very much and God bless you all !!!

Thomas Berardinelli 
Rating:
5.0

You can't go wrong with this location. Everything is always quick and ready to go.

ALEXANDER MCRAINEY 
Rating:
2.0

Customer did not leave a comment.

Jacob Wagner 
Rating:
5.0

Abe's the man. Takes care of it all. Nothing more to suggest.

ALEXANDER MCRAINEY 
Rating:
5.0

Nothing. Abe is on it.

ALEXANDER MCRAINEY 
Rating:
5.0

Abe was helpful and informative Thanks!!!

Jeffrey Russell 
Rating:
4.0

Customer did not leave a comment.

Jafar Pourbemany 
Rating:
4.0

Customer did not leave a comment.

scott buchanan 
Rating:
5.0

Pictures take too long to upload and make the process annoyingly long to return rental

Howard Levinson 
Rating:
5.0

Super friendly and helpful owner! I would highly recommend Abe to anyone needing U Haul services!!

Anne Noonan 
Rating:
3.0

Customer did not leave a comment.

Vassiliki Christakos 
Rating:
1.0

Parking lot at location was full- unable to park car and had to take a second trip. Inside was filthy. Would not recommend. Could not drop UHaul off at another location.

Morgan Rittenberger 
Rating:
5.0

The owner of this location goes above and beyond.

ALEXANDER MCRAINEY 
Rating:
1.0

Customer did not leave a comment.

Anh Nguyen 
Rating:
5.0

Customer did not leave a comment.

Alexander McRainey 
Rating:
5.0

Customer did not leave a comment.

Jazmin Therens 
Rating:
3.0

Was a bit hard to find. Definitely use the KFC across the street as a landmark.

Steve Jones 
Rating:
4.0

Customer did not leave a comment.

Kendall Meek 
Rating:
4.0

Abe helped me get my car off the auto transport for $25. He definitely enjoys his duties and putting the customer first. He is a wonderful man who wants to see the customer happy.

Timothy Hackett 
Rating:
4.0

Customer did not leave a comment.

Jaden DeHate 
Rating:
3.0

Customer did not leave a comment.

Michael Mizen 
Rating:
5.0

Customer did not leave a comment.

James Piller 
Rating:
5.0

Customer did not leave a comment.

Ellie Peterson 
Rating:
4.0

Customer did not leave a comment.

Chuck Mesrobian 
Rating:
5.0

Customer did not leave a comment.

ZACHARY KEITH CHAMBERS 
Rating:
5.0

Customer did not leave a comment.

Abbey Hegarty 
Rating:
5.0

Customer did not leave a comment.

Mark Yeast 
Rating:
5.0

Abe went over and beyond to assist me with renting a different truck and a car transporter.

Stewart Brown 
Rating:
4.0

Your website is absolute trash. Every time I try to check in or check out the uhaul, I'd get a couple steps done and then it would time out. I had to have the owner of the place manually check me out for me because of how crappy your site and process.

MARK STROZEWSKI 
Rating:
1.0

I returned the truck to the designated drop-off area and they had an issue closing out the contract because there was no internet. This location does not have Wi-Fi, and a mobile device is required for the Level 1 return. I waiting for over 30 minutes for the issue to be resolved. I attempted to call the U-Haul dispatch location, and they said there was nothing they can do. I am not pleased with this service. U-Haul needs to be flexible with the contract close-out process.

Daniel Orsag 
Rating:
5.0

Customer did not leave a comment.

william gressock 
Rating:
3.0

Customer did not leave a comment.

Cyan Blackwell 
Rating:
5.0

Customer did not leave a comment.

David Nakoneczny 
Rating:
5.0

The customer service and cleanliness of the truck were outstanding!

Michael Killik 
Rating:
4.0

No real signs just other trucks, there was a big puddle I couldn’t avoid on the passenger side

Raymond Wang 
Rating:
3.0

Customer did not leave a comment.

Kerrilyn Cameron 
Rating:
5.0

Owner went out of his way to make this rental a good one

Timothy Tobias 
Rating:
2.0

Truck was very old and the radio didn’t work. It was very expensive for a 1 day rental $300+

Jason Mursch 
Rating:
2.0

Not charge someone so much for barely using any gas.

Cassandra Veres 
Rating:
5.0

Customer did not leave a comment.

Carson Dunn 
Rating:
3.0

Customer did not leave a comment.

Robin Rowell 
Rating:
5.0

This is the first positive U-Haul experience I’ve had. Truck was totally ready to go. Super clean inside and out. Easy to pull out and the owner of the location was kind after I dropped it off

Drew Koechley 
Rating:
3.0

You guys need to look at my paperwork the place that I dropped the U-Haul off at told me I was one day late that I was supposed to drop it off Monday the 1st at 10:00 but I picked it up Monday the 1st at 10:00 so I was supposed to drop it off Wednesday at 10:00 so I would hope that you get that right because if you charge me for that that's wrong

Thomas Byrge 
Rating:
4.0

Customer did not leave a comment.

Camille Renner 
Rating:
4.0

Easy to get and very convenient.

Mark Laver 
Rating:
5.0

Customer did not leave a comment.

ROBERT DRAKE 
Rating:
3.0

We didn’t know the truck didn’t have cruise control so was difficult on a long drive. Also very loud inside cab part - we know it is a truck

Stephen Mance 
Rating:
3.0

Customer did not leave a comment.

James Shea 
Rating:
5.0

They were excellent

robert schenosky 
Rating:
5.0

Friendly service. convenient and dependable

RAFAT SALTI 
Rating:
4.0

Customer did not leave a comment.

Morgan Chambers 
Rating:
3.0

Customer did not leave a comment.

Luke Sullivan 
Rating:
5.0

Customer did not leave a comment.

Melissa Dorawa 
Rating:
4.0

I kinda wish that there was a special price for like half day rentals. We kept our truck for less then 4 hrs and only drove 19 miles leaving with a full tank. I just believe paying 123.00 for less then 4 hrs and not close to the 30 miles. Just my opinion

kim cheiky 
Rating:
1.0

Customer did not leave a comment.

Kendra Taylor 
Rating:
1.0

Worst Uhaul experience EVER! I had to drive over 600 miles without cruise control, the seatbelt kept tightening and there was no way to lower it off my neck, the seal in the driver window wasn’t completely tight and the ride was super loud and lastly the truck had close to 100,000 miles and sounded like it was going to explode! 🙄 Oh and the gas mileage was horrible as there were stickers all over the inside to “drive green” a little hard to do that without cruise control. That POS needs to be “retired.” Obviously uhaul rents out the biggest pieces of crap whe you are taking it one way out of state! VERY DISAPPOINTED!!

Rhonda Buelow 
Rating:
1.0

Better parking lot that’s not gravel and to step out of the truck and be in 6” of water because of rain pooling in the parking lot. The building is basically falling over. The truck needed air in the tires and the oil life indicator was at 0% left. The truck needed some maintenance to say the least bit. Other than that, got the job done.

Patrick Stasko 
Rating:
5.0

Customer did not leave a comment.

Robert Riviotta 
Rating:
1.0

Abe somehow managed to charge me twice for renting the same truck at the same time on two different contracts, then told me it was my responsibility to make sure I was not charged twice. Never use this franchise.

ZACHARY THOMAS 
Rating:
2.0

The man who checked me in was just willing to let me go without first closing the account. I insisted he check me and the equipment in so no surprises later. He did so but did not indicate that the receipt would be emailed. Not rude but not very friendly. Seemed very pre-occupied. .Location seems to need some TLC.

LINDA SPRINGER 
Rating:
5.0

Customer did not leave a comment.

Abby Brinker 
Rating:
1.0

Wasn’t able to rent vehicle. Combination given for lock did not work and nobody was able to help me.

Jaryl Griffon 
Rating:
5.0

Customer did not leave a comment.

Anna Self 
Rating:
4.0

I originally booked for 9 AM for 8 hours. When I showed up, I found out U-Haul had changed my time to 10:30 pick up

Christian Ball 
Rating:
5.0

Nothing at this time.

Jeff McPeak 
Rating:
5.0

Customer did not leave a comment.

Alexa Asmus 
Rating:
1.0

Customer did not leave a comment.

Lynda taylor 
Rating:
5.0

Customer did not leave a comment.

Terri Briscoe 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C MEYER 
Rating:
2.0

Customer did not leave a comment.

Tino Perez 
Rating:
5.0

The gentleman at this location was extremely helpful. Thanks

Richard Vega 
Rating:
5.0

The gentleman at the counter was there to help me when I arrived (thank goodness) He was very nice and helpful. When I returned the truck, he came right out and helped me with returning it. Very good experience as I have never rented from this location. Thank you and yes I will use this location if needed in the future.

RUSSELL CANTWELL 
Rating:
5.0

Customer did not leave a comment.

RAFAT SALTI 
Rating:
5.0

Customer did not leave a comment.

Daniel Bowen 
Rating:
5.0

100% recommend! Abe was super helpful, flexible, kind, and made the process very smooth. I also appreciated his precautions with Covid and maintaining and requiring patrons to be responsible for wearing a mask to keep people safe! He made a stressful moving event not so stressful on us when it came to renting a U-Haul, which was quite possibly the best decision, as it made the moving process way easier. Thanks Abe!

BRITTANY JASINSKI 
Rating:
3.0

I was very disappointed when I came to pick up the truck for my move. First - I was told my rental was not on property (unavailable) which was wasting time for moving. I was there at scheduled time but it took longer to pick up truck due to lack of expertise in speed. Second - the office was not up to par regarding cleanliness during time of Covid Pandemic. Third - Due to the fact of getting a smaller truck, I believe I should get a discount

carol gatto 
Rating:
1.0

Customer did not leave a comment.

Keith Bruner 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Joseph 
Rating:
5.0

Customer did not leave a comment.

ERIKA NISHIGUCHI 
Rating:
5.0

Customer did not leave a comment.

Rebecca Meyer 
Rating:
1.0

Parking a large truck was a pain in that a**

Danielle Rose 
No reviews have been submitted for this location.

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