Nothing. Tao provided exceptional service.
SCOTT M
Customer Reviews for Abdo Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I do not know his name, but the gentleman working on the 25th of April was very nice and helpful
Quinlin JWe were given another location on our booking and we had to come to Yates instead.
SURINDER KFantastic, friendly and helpful service - can highly recommend!
DANIEL WThe truck battery kept dying if we shut the truck off, so we had to keep the truck running all day so it wouldnt die. We would like to dicsuss a refund.
Daniel ATao was absolutely amazing. So happy and appreciate his help through the rental process.
Nikki MThe person who attended me was wonderful and so helpful! Thanks so much
Bailey SFar more pleasant and easy to use than other U-Haul pick up locations that I've used in the past.
Sean PThe person that helped me was awesome, fantastic customer service. I have had bad experiences with U-Haul in the past but this time was great. I won't hesitate to recommend this location to friends and family!
TYLER HCustomer service was amazing, great experience
JESSICA SVery helpful, quick, efficient.
DEANNA CTeo was amazing and super helpful, he made the experience excellent for us.
SERGIO VMy only recommendation would be to have the gas higher than a quarter tank! It was fine for us but might be better for people going longer distances. Otherwise, happy with the experience. I didn't catch the name of whoever checked us in but they were very efficient and helpful :)
Madison BKeep it grassroots and affordable!
Randall WGreat service. Fast friendly and efficient. Gracias.
Sean MFantastic customer service!! Was nervous as first time driving/renting a U-Haul truck, but the rental agent was so kind and was thorough in showing me how to operate it and made the experience so much better! Was refunded my extra mileage quickly! The area isn't the best, but at no time during pick-up or drop-off did I feel unsafe.
GRACIE CSuperfast getting me into my truck and on my way.
Darren ZMy deposit was not refunded even though it was a business day. Corporate theft is not okay.
DIRK RI was over charged for milage. The exact milage should have been 17 km. I was charged for 27 km.
Dianne CThe paid amount was more than what it supposed to be. Also, they have noticed the amount was more than it should be but still did not contacted to the customer immediately and waited until the customer says something about it.
SUHAN YVery bad neighborhood
SCOTT DI believe I was overcharged for my rental. But otherwise, no complaints. Very easy to get checked in and simple drop off.
KENNEDY MI just dropped the truck off and dropped the keys in the return location. The staff member that called me was very helpful and accurate with the return instructions.
ANN SThis year we had to rent several times, mostly trucks and a few trailers from different dealer locations. Most of the trucks and trailers were either dirty or not well serviced, such as one truck which had a leaky exhaust into the cabin area in the worst case. Our recent experience at this dealer site was pleasantly surprising and the complete opposite of the others: the truck cabin was immaculately clean - as was the appliance dolly we rented. The cargo area looked brand new, and this was not a new truck as it had over 99,000 miles on it. The check-in experience, after ordering it online, was quick and the on-site representative was very polite and expedient. Highly recommend renting from this dealer location as their standards appear to be higher than others. Also, don't judge a book by its cover: the rental office may be small but its a cleverly-converted storage container with a secure and convenient after-hours key drop off.
TIMOTHY BThe guy in charge there is super nice. But there's honless people everywhere.
Philip vTeo (the customer service rep) was amazing! He had everything all ready to go and great communication. Much better than other locations in the city. I will use this service again.
BRITTANY SThe gentleman that owns/runs the U-Haul was great. Perfect day and experience.
KERRY Mthe truck old. uhaul should switch to electric trucks and save the environment
ABIOLA FThere are 2 U-Haul sites very close together. It went okay getting to the site once directed by the other site. Confusing but the truck was super clean and worked perfectly.
HEDLEY KThe person working at this location was very friendly and helpful!
Jenna LGreat in person customer service
BRUNO SVery pleasant and charming rental agent also very accommodating. A true customer service agent,a true asset to any organization. Thx
mitch LGreat customer service at this location!
STEVEN WEverything was efficient and easy with the rental of the van. I would use this Uhaul location again. Gracias
ANNE HThere was a lot of homlesss activity where the after hours drop off was. I felt uncomfortable leaving the truck there, not for my own safety, but for the vehicle's. I suppose it all worked out in the end, but I'm shocked they don't get broken into or vandalized more often!
ANDREW RI checked in super fast with the attendant. He was so professional and helpful. He made my moving experience easy and efficient! Gracias
ANDREA SYou will get the best service from here
Seungkook PInitially I was confused at which counter to go to as there is one across from the bottle depot on Queens, and no visible building from the street at the Douglas location. Everything was very smooth and would highly recommend.
Evan TThe truck had some strange mechanical noises while driving it on the road. There were no issues with the driving itself, but the engine noises were concerning.
BENJAMIN FWas flexible when my trailer hitch lighting didn't work. Extra shout out to U Haul staff on Topaz Avenue for helping me determine what section of lighting cord I needed to replace, which was found and purchased at Lordco. This was critical to me getting away that day. Thank you U Haul!
JANICE NI was contacted 2 hours before pick-up and told I must drive to another city 2 hours away to pick up my vehicle, even though I had booked 3 months in advance and checked in the day before. It was a one way trip, so I had to rent a vehicle to drive to Naniamo from Victoria to pick up the truck. I was told it was too bad, U-Haul would not guarantee a location for pick-up or even a city. There was no compensation for having to drive an additional 3-4 hours. I was told I would not be charged the extra mileage. I would seriously consider whether to use U-Haul ever again. As I was driving up island I received a text to return to Victoria and pick up the vehicle. The experience was a nightmare and the worst customer service I have ever received.
BRUCE BCharged me protection for the vehicle without my consent. CDW - 16
TEGINDER RThe customer representative on site was incredibly helpful and well mannered. A solid gentleman.
IAN WIt was all great! Kind and efficient service and easy check in and check out.
PAMELA VThis location hands down has been the friendliest and most competent location I’ve rented from.
LISA RThe staff member who helped me at this location was excellent. I unfortunately do not remember their name, but they were very helpful, provided excellent customer service, and ensured that we were all set before starting our move. Would recommend.
Matthew Coverall good experience
Per GThe overall experience was on par with previous rentals but the fact that I lost 2 hours with a kinked cable on the back door opener set me back, then got charged for being returned a couple hours later. Sometimes it goes that way. Hope they fix it before the next customer experiences the same issue. I feel I let enough people know about it. Gracias
Jean-Pierre HThis place is amazing!!! The manager is friendly and professional
Gabriel STeo was very helpful.
LAWRENCE MGreat customer service.
ROBERTO BExcellent friendly and helpful service.
Biljana PQuick and easy nothing to suggest
HILARY CSuper easy and helpful check in. It is my second time renting from this location, both times have been great.
Meaghan PThe gentleman that works there is efficient, friendly, thorough and is great with the customers.
Evangeline HUnfortunately when I arrived I found out my Reservation was cancelled due to the previous customer not bringing back the truck and decided to keep it. I was very stressed as i needed the truck that day. Teo at this location was extremely kind and patient and found me another truck to replace this cancelled reservation. He made a stressful moving day much easier thankfully.
Sara HEfficient, friendly staff!!
Evangeline H