El cliente no dejó un comentario.
Eric E.
Customer Reviews for ABCO Gahanna
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The app was terrible. I could not return the truck with it. It would not accept the photo of the odometer and gas gauge. Luckily the website worked.
Leonard A.They did not review the terms or tell me where the drop box was so when I returned the key that night, I couldn't find the key drop. Turns out it was in the back of the building, which I was never informed of and ended up charging a ridiculous amount. Terrible customer service.
Jason D.I feel everything could be done that could have been done. Great exprrience
JEFFREY S.Exceptional customer service!!! Keep doing what you are doing.
LaTrecia W.Have full gas tanks for all rentals. The practice of partial tanks is sneaky and usually means the customer returns it with more gas not reimbursed by uhaul.
Kevin B.The mirrors didn't want to adjust . That was a pain for backing up.
Jackie K.Keep doing what you are doing
Robert D.Mr. Craig I believe was the gentleman's name who helped me. Very informative, very polite and even had a good sense of humor. Thank you Craig for helping me get moved into my new place so seamlessly. I appreciate it.
Jeffrey P.Craig who helped me was very patient & helpful. Will def use this location again- thank you
Colleen B.Easy process. Awesome service.
Lenora K.Get trucks maintenance the battery died on me set my move all the way back i tried to call uhaul no answer i called when it happened and after I returned the truck was definitely over charged for my inconvenience!
khristin J.Outstanding customer service
Beth C.I was inadvertently charged for insurance which I had declined and was told prior to leaving the store it would be taken off once I returned the truck. I called first thing this morning after seeing it still on my final receipt. I did not receive a response, yet. He even wrote on my paperwork the insurance would be taken off. I expect for this to be made right. Other than that, I had a great experience.
Rachieka W.While the location was very good, the online pick up experience was terrible. I would rate that as POOR if that was a question on this survey. I had completed all the pre-pick up things on my phone as asked but when I arrived the app said it couldn't located me even though my location services were on. I was glad I picked up when the store was open and there was a gracious person to assist me. Technology isn't all it's cracked up to be, apparently.
Paula P.The truck I was given should never have been given to a customer in that condition. Broken parts, malfunctioning turn signal, inside of can dirty with trash in it, the whole truck shook at 60-65 mph, opened up the back door and the inside smelled like wet nasty dog or horse. It made us gag. I explained my case to the person at the place when I returned it and he did nothing to offer some kind of solution for my poor experience
Donnie H.Plenty of room to park.
Geoff G.Have rented here several times and they are always friendly and helpful! Great customer service!
BRYAN R.Good service with a friendly attitude.
THOMAS G.There was a can of frozen busted up beer under the seat . It stunk so bad of beer in tha cabin.
Katherine S.This location is amazing. My uhaul 24/7 site wasn't working properly, but thankfully someone was there. These two gentlemen were very welcoming, friendly, and helpful. This was a great location that I will definitely use again.
Lynda S.Never returned my phone call after the posting they have is to call them the next day if you expect money back. I did an early return and left them a message on 1/10 with no phone call back
Jeremy A.Customer service was great!
PATRICIA B.Great people running this location… always helpful! This is my 4th or 5th time renting from this location!
THOMAS H.Making the reservation and picking up the truck was easy! Staff at this location is friendly, efficient, and helpful. However, I got back to the site just at closing time, and they were already gone. Not a problem if online check-in had been easier. Checking the truck in via the website with my phone was impossible. I was unable to upload photographs to complete the check-in. After half an hour of trying and fighting with both an aging phone, a weak connection, and an unruly website, I had to leave the site and borrow someone else's phone to finally check in. Granted, I put much of the blame on my own phone, but what if I'd not had access to the borrowed phone? What recourse would I have? Even with that phone, I had to change the settings more than once to complete the process. It was very frustrating. Couldn't there be some alternative, a kiosk or some kind of paperwork for check-in? The only solution for me, I think, is to always get to the location before closing time.
TAMERA B.The people here were all very friendly and helpful. The truck was great and the rental process was easy.
TERESA O.All of the stuff I had to do to check in at the truck online could've been done prior to pick up. We stood out in the freezing cold for 30 min trying to get connection and get all the pictures and whatnot they needed. It delayed our move and wasted our time.
Gary S.Falsely charged
J'AIR W.This return process took a little longer than others. After using the 24/7 return tool on my phone, I walked up to drop the keys in the drop box. It wasn't until now that I saw this tiny little sign stating that trucks had to be parked behind the building. I had parked it at the front, next to two other Uhaul trucks. It was wet, raining all day, and cold. My only feedback is it would've been nice to have the check in website tell me to park around back because ABCO doesn't really have the space for a larger Uhaul Returns sign.
Michael B.Great service from the time I walked in the door to pick up the truck until I returned it the next day. Great people to work with - had exactly what I needed and in good condition. Highly recommend these folks.
BRENT S.Helpful and friendly service.
JAMES H.Worked out well for me… good service and friendly staff.
TAYLOR W.Owner is so helpful. Would rent again
DANIEL S.Great location to work with. Great professional people. Continue providing great service to customers.
CARLTON R.I was told I returned the vehicle with no gas when in fact I had returned the truck with more gas than had been in the truck previously, as well as what was on the sheet I was given when I first rented it. This was a $20 charge or so which I should not have been billed.
ANDREW K.Couldn't have been easier! Easy, fast and efficient! Thanks uHaul
JEANNIE T.Will be contacting the BBB in regards to the companies overall customer care and the condition of each rental. Aside from the first employee being high, passing out, and ignoring everyone to play on his phone at his computer and the cardboard mascot being drawn on to look high, the uhauls speedometer froze at 20 over and over again and I had to pull off the highway multiple times to let the engine cool down AND the chain from the trailer fell off after being installed by your employee… oh and they changed my reservation last minute to then have to go to two separate places to get each rental and neither one new what was going on. Very very let down by this. $2500K and a truly terrible experience. You need to hire employees who at least seem like they know what they are doing. The Columbus employees are going to cause you a massive lawsuit soon if you don't get that in check…
Taylor P.Great customer service. No problems with any aspect of the experience.
THOMAS B.Craig is great dude
GREGORY W.Not a problem for me but the truck was in need of a washing. The inside was average, had dog hairs on the passenger side. Again none of this was a problem for me. I was quite happy with the truck overall.
Jon H.Excellent customer service, would highly rent again
RAJAN S.Craig and his associate were very unorganized and tried to let me rent a truck with broken lights. Then, with their very little experience with computers, took over an hour to swap the truck for another 26'. I was also charged 3 times and still need to contact customer service to get it resolved. Very very poor experience.
Tim S.Everything was fast and easy! Thank you!
YEVGENIY G.You're doing awesome, Thank you so much Sir 😊
VICTOR A.The employees at Abco were very nice. They streamlined the process and got us out in a jiffy. Now that I've been to this location, I will never use budget trucks again! Thanks Abco!
PAMELA F.This is my 7th rental in the past 5 months. Craig is the best. Always has the truck ready to go! Highly recommend this location.
GREGORY W.You were great! Everything was easy and fast. Gracias.
YEVGENIY G.In and out in no time. Friendly staff and great location for me to pick up the truck and returning it was a breeze. Definitely will recommend this location to everyone.
Arthur C.Nothing customer service excellent and rental truck was perfect this was the best uhaul location I've ever rented from
JEFFREY I.