Customer Reviews for ABCO Gahanna
(Distribuidor de U-Haul del vecindario)

Clasificación:

4.0

Customer service was dry. Not welcoming at all.

Clasificación:

5.0

They were very friendly, however the truck tires were very low in air , and they looked like they were dry rot. This Not good. Because I was going to be stationary and short of time, I didn't return it. Safety must come first. And when I return I was trying to tell the attendee just took the key and brush me off. He didn't ask me about my experience.

Clasificación:

1.0

I was over billed for mileage by 200%

Clasificación:

5.0

Great job guys, keep up the good work.

Clasificación:

5.0

I feel to check in and to check out could less cumbersome. The process needs to be easier.

Clasificación:

5.0

Everything was perfect! THANKS SO MUCH! I would absolutely recommend this location to a friend.

Clasificación:

5.0

Super nice and helpful staff- couldn't have been more courteous and professional. I definitely would rent from this location for any needs

Clasificación:

4.0

The guys at ABCO are great!

Clasificación:

5.0

Great Service. Did not know a U-Haul service was so close to my house. Thank you. Will be using you again.

Clasificación:

4.0

Contactless pickup didn't work. We had to go into the store and work with the people there to retrieve our truck, the moving blankets and the dolly.

Clasificación:

5.0

online check in was great!

Clasificación:

5.0

Everything was great!

Clasificación:

5.0

service was exceptional

Clasificación:

4.0

Truck was clean and ready to go. I will avoid renting when the store is closed. I did not like the online process.

Clasificación:

5.0

Workers very helpful and pleasant. Thank you!

Clasificación:

5.0

Very friendly and informative.

Clasificación:

3.0

Excellent service.

Clasificación:

5.0

Very friendly and helpful staff. I was able to call and extend time with no problem. Won't rent from anywhere else! Thank you ABCO!

Clasificación:

5.0

Everything was Great. Very friendly and helpful staff. I really appreciate it. I have been coming here for years.

Clasificación:

5.0

Nothing. It was the best rental experience I have had! ¡Gracias!

Clasificación:

5.0

The operators were very personable and efficient and the vehicle was clean and preheated which was nice for a cold morning.

Clasificación:

5.0

Very nice very knowledgeable excellent customer service⭐️⭐️⭐️⭐️⭐️

Clasificación:

2.0

The vehicles I rented was nit clean therefore not sanitary. Also explanation of returning the vehicle was not explained appropriately which caused me undo stress /anxiety.

Clasificación:

5.0

Nada

Clasificación:

5.0

Great and quck service and very convenient. Owner Craig a great guy

Clasificación:

5.0

Equipment was ready, truck was loaded with dolly and pads already. Check in was quick. When I returned the truck, drop off was even quicker. Excellent location and vendor.

Clasificación:

5.0

I would call this location one of the best, for service, great people, clean trucks, accurate billing (I've used other companies who have overcharged me and FAILED miserably to credit me back THEIR overcharge). This office is first class! Kudo's to the gentleman running this place!

Clasificación:

3.0

The return key/truck app failed on location check approx. 6 times. Unable to advance past location check - dropped keys in box anyway.

Clasificación:

4.0

Mask is required according to the governor. Hardly the agent followed this policy..

Clasificación:

5.0

Have worked with this location several times now and the people there are very helpful and do a good job.

Clasificación:

5.0

The rental of the equipment was easy and the staff was friendly and it was all good!

Clasificación:

5.0

Super easy and convenient mobile phone process.

Clasificación:

5.0

The windows née washed badly. Weird film inside and became hard to see with sun setting and headlights reflecting. Oil needs changed. Otherwise truck was awesome and interior clean.

Clasificación:

5.0

Truck indicated an oil change was due. Check in process for getting the truck was not good. The app is slow and doesn't communicate with the main system well. Had to be inside the store to start the app check in process, couldn't do it from my car in order to reduce contact as it's designed.

Clasificación:

4.0

thought it went well all around check in a little slow

Clasificación:

4.0

The mobile app would not let me complete my checkout but the guys in ABCO were friendly, quick and courteous while completing my transaction. My drop off was the best one I've experienced.

Clasificación:

5.0

the online check in is terrible , i have had issues delays the 2 times i rented in the last month . Fortunately the owner was on sight moving units in parking lot .He was awesome and helpful and total professional

Clasificación:

5.0

Great staff. Cab of truck was a little dirty, but the normal uhaul condition I have experienced many times before.

Clasificación:

3.0

I have contacted your customer service to let you know someone using my photo and a very similar email address has used your service. I highly suspect this was fraud and really want you to get this message. Thanks, Rebecca

Clasificación:

5.0

The smartphone return was problematic. The fact that there is a $20 fee for in-person return only serves to exacerbate the pervasive decline of costumer service throughout all of our culture.

Clasificación:

2.0

I have put in order for UHaul truck and an Utility Dolly. The dolly was missing in the truck. I was on the phone for more than an hour to report the issue, very long wait time just to report. The facility doesn't have enough lights to identify the truck code, My pick up time as 9pm and had difficulty finding the truck as it was totally dark and there was not lights.

Clasificación:

5.0

Improve app experience.. I requested an early pick up before the store open via check in through the app and it was not allowing me to do so, Luckily the owner of the store was at his business early so I struggling and let us come in before he opened and check everything out and got a squared away or we would've been sitting in a waiting until the store open which would defeat the purpose of setting up an early pick up

Clasificación:

3.0

They weren't the friendliest. I didn't feel overly welcomed. Just business & no personality.

Clasificación:

5.0

No issues with drop off.

Clasificación:

5.0

Great service

Clasificación:

5.0

Excellent customer service and the representatives were extremely nice! Quick in and out and they had useful suggestions for mileage and the best way to rent the truck! ¡Excelente ubicación!